It is always important to interview any veterinarian and ask around for peoples' experiences because my experience will be different than others based on several factors. We were regular customers of Bassler Veterinary Hospital for several years, beginning with when the doctor was on Bridge Road. When the doctor moved to the new building, it seemed as if the prices increased. We later found out that the doctor was including a training fee, meaning the additional fee was to continue to send her staff to training in the field. I can appreciate that and appreciate seeing all the certificates on the wall. At least it is assurance for you knowing her staff continue their education in the field. I can't tell you how many times I have been to other vets and they can't draw blood correctly. The staff here can do it flawlessly. We had our differences when the doctor moved to this location and it has been a few years since we have been to this doctor. The business is thriving in the area, so Dr. Bassler is doing something right. We would like to come back at some point to test the waters again, in the event there was some unfortunate experience with her and us at the beginning. I can say that Dr. Bassler does care about your pets. If you think prices are high, just shop around and ask around. Also consider pet insurance. We have Nationwide (VPI) Pet Insurance Superior and always recommend it. Be sure to ask the doctor and staff to explain all charges and ask questions all the time if you don't feel you are being informed. Prices can be expensive if you don't ask. The staff here are very friendly, educated, and caring. Dr. Bassler offers a general practice for your pet including dental services, in a new and clean facility. Dr. Bassler is a friendly and caring veterinarian who will absolutely care for your pets. read more

The last 14 months were difficult for our family because our longtime rescue dogs aged 14 and 15 years had end of life events. One of our shepherd lab mix had an end of life stroke (Dec '24) and the other shepherd hound mix had a debilitating cancer and lost key functions. (Feb '25). We were supported in our final decisions by the team at Bassler including Dr. Bassler herself. For anyone who has been through it, it is difficult to lose a part of your family. That said, I'd recommend Bassler. They are compassionate explaining the process. They have a dedicated room. They have a facility they work with for options and cremation, urns etc. Cost is around 300 for the procedure at the hospital and another 300 if you want to have the 3rd party do the arrangements for you. We did the free items they offered without additional cost. A basic box for ashes and paw print. You can spend a lot more if you choose for name plates and urns etc. For awareness, the Bassler group were very supportive and accommodating but they are not a 24 hour facility so plan accordingly. A few days later, we received a nice handwritten card from Dr Bassler that was signed by the whole staff who worked that day. None of it is easy or ok but Dr Bassler did the best for us in a difficult time. Obviously we stand by them as we used them twice. Best of luck. read more

I am so grateful for how Dr. Bassler and her team cared for my cat, Henry. Henry was eating on only one side of his mouth and seemed tired all the time. Turns out he had an abscess in one of his teeth that was causing great pain! Dr. Bassler did a dental procedure, and Henry is acting like a kitten again. Unbelievable. They are so nice and professional here, and the cost was reasonable for everything they did. THANK YOU!!! read more

Bassler Veterinary Hospital - Our sweet cat, Missy - Veterinarians Near Me - Salisbury, Massachusetts

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I have been very happy with my dog's care at this clinic. She has been here twice and it is obvious Dr Bassler and her staff really care about animals. When it comes to my animals, I just want to find people who care about them, and then I tend to trust whatever happens from there. I plan on continuing to bring my dog here as well as my cat when she needs a check up. Thank you! read more

Dr. Bassler is nothing but a used car salesman in scrubs. I have seen her take advantage of my mother and her love of animals for a decade. She over tests, over prescribes, and gets visibly enraged if her patient's owner won't agree to ridiculous add-ons like a thousand dollar cardiologist consult. Dr Bassler is not only not about the animals; she will actually endanger your pet if you do not agree to pay for extra testing. Two days ago I took my 14 year old Yorkie in where she was diagnosed with a bilateral ear infection amongst other things and the doctor refused to call in meds because I refused the cardiologist apt and 1500 dollars more of testing. This person shouldn't be allowed near animals period. She sounds like she is selling you your own dogs health and she does NOT CARE. On top of that I hear she doesn't pay her painters! No thanks! read more

I cannot say enough about Dr. Bassler & her Team! She has taken care of our 4 dogs & cat like they were here own! Our rescue, Radio became a medical challenge when he turned 3. It's a long story, but Dr. Bassler, Carly, Dawn, the whole staff, really are the reason Radio is still here, 4 years later, living his best life! His future & our lives are brighter because of them! No matter the day or time (most recently an emergency visit Friday afternoon of the July 4th weekend!), Dr. Bassler & her Team always go the extra mile to help us...every single time. They took excellent care of Sadie, Cosmo, Callie & Lily up until the time we had to say goodbye. The care they continue to give Radio is nothing short of amazing! He owes his life to Dr. Bassler & Team & we are forever grateful! read more

I can't say enough good things about Doctor Bassler and her entire staff. My husband and I credit them with not only saving out dog's life, but helping her have better health overall. They treat our dog like their own and she loves going! They are always available with any questions we have, and I have a lot! They call to check in and are wonderful and caring people. I highly recommend this practice and won't bring my dog to any other vet. :) read more

Bassler Veterinary Hospital - Laser Treatment at Bassler Veterinary Hospital - Veterinarians Near Me - Salisbury, Massachusetts

Disorganized and full of errors. They ran the wrong tests on my puppy. Needed a do over. Do not go to this practice.

The staff were all wonderful when I needed to have my cat put down today, very compassionate and kind. Thank you.

Amazing staff in a scary situation! My pup ate a chlorine tablet out of the pool skimmer basket while my husband was cleaning the pool and as soon as soon as I noticed she was chewing something, it was gone. She had eaten an entire tablet of concentrated chlorine. I was terrified to say the least, I ran inside and called the hospital right away. I explained my emergency to Tracey and she pulled Dr. Bassler out of an appointment to talk me through what to do. I called poison control and luckily it wasn't going to be fatal. After speaking to Dr. Bassler again she called the toxicologist herself to get the report directly from her and called me back to get her set up on the medications she would need. She even e mailed me last night to follow up on my puppies condition to Make sure I didn't need any additional help. I am Sooooooo thankful to Dr. Bassler for being there when I needed her!!!! read more

I took my cat to Dr. Bassier as I had heard her on a local radio station. I suspected my abused cat had an anxiety disorder as she was scratching and tearing at her ears. Many test later and a vet who refused to listen to the owner I paid for all the unnecessary tests and happily took my cat and her records to a vet who correctly diagnosed her 'issues'. She is now on rescue remedy has no skin disorder as Dr. Bassier insisted and is a happy cat today. This was my first experience with a vet who clearly had no interest in the opinion of the owner. Lesson learned. read more

Dr. Bassler is skillful, compassionate, detail oriented, knowlegeable, and extremely helpfuI. I drive from Brookline, over one hour each way, to Bassler Veterinarian hospital because I trust Dr. Bassler so much. I have found her practice to be much better than the hospitals in my area. I have a seven year old golden retriever who has received extensive treatment for for severe anaplasmosis and dental disease at Bassler Animal Hospital. He's in excellent health now and I am very grateful. read more

I was actually forced by their attorney to take down my original Yelp posting. I actually received a 4 page letter telling me that I will be held accountable if they suffer a loss of business because of my posting. I had no choice but to remove my original posting. I know other people have had great experiences here and I'm not knocking that. I'm actually glad for them. I just want people to know about the aftermath of my original posting. Read my other reviews and understand that my negative reviews are very professional. I'm actually pretty easy to please. I usually give businesses the benefit of the doubt and an opportunity to make things right. read more

I cannot say enough good things about this clinic. The staff is amazing, they love each pet like its their own, they helped me calm down when I was worried about my cat being sick. Luckily it wasn't anything life threatening but as a pet parent, it's still scary. Dr. Bassler is amazing, she is so knowledgeable and she treats your animals like they were her own. They give estimates about the procedures that need to be done so there are no surprises. Their prices are very reasonable and they have the best interest of the animal at heart. Thank you for being my two cats doctor. We will be seeing you again! Sincerely, Rachel, Clover and Tyke. read more

Well here I am again back in April I bought over $700 worth of flea/tick/heartworm for my 2 dogs expecting I would receive the 2 $50 rebates owed to me but still nothing. When I called back in July company said there was no record of it Bassler was supposed to send invoices over. I just called today September 2, 2015 and still nothing no record of any rebates. I paid for a product a huge amount of product I expect to get the rebates promised to me. I will fax over the invoices myself thanks for nothing. read more

I took my very sick cat there..and the one word I can use is..bamboozled! First they outline what they want to do then will not do anything until you pay upfront. I was there for over 2 hours! A good part of that time i enjoyed listening to their conversation about restaurants, Then after spending almost 500. I had to cough up another 40. for an antibiotic. After my 500. showed nothing other than what I even already knew, it was suggested I come back in the following day for more extensive testing, but I had to pay upfront yet again..another 675.00 which included flea treatment for my flea infested cat?? Really??!! The reason he is flea infested is that I buy my flea treatments from petco instead of a vet and ONLY vets sell the real thing...everyone else sells knock off and none work..Uh-huh.. Needless to say I didnt go back and as of yet havent found a flea on my "flea infested" cat!! The only positive here was the vet tech was incredibly friendly and compassionate. Safe to say i wont be back there. Honestly I am thinking I can trust a car dealer or mechanic more than a vet!! read more

I am so not impressed, do yourself a favor and find another vet. I did some research and spoke to some people before I even stepped in the door, no one really had anything good or bad to say. Then I proceeded to ask a series of questions as to what limitations they have. I was assured that they can perform all diagnostic test and that they could be done on site. Long story short, I was given some bad information by the person I booked the appointment with, as a result the test needed for my dog to go to training school weren't back in time and I ended up having to put the training off as a result. That was the last straw after having spent over a thousand dollars, I said something, Heidi Bassler told me I could have my records and find another vet. Other issues noted before the last straw, urine and fecal test are more expensive than other vets in area. Fails to keep prescription dog food in stock, despite there not being a shortage, I called the manufacture to verify the explanation as to why they didn't have food in stock. Heidi nor any other vet works Saturdays, the office is open with no doctor. Heidi kept referring me to a specialist for the tooth she was concerned about, turns out my new vet stated he was fine and didn't need a specialist, the tooth has come in fine and is not an issue. My opinion is that they like to pad the bills with unnecessary procedures/tests. Prime example, urinary test for infection, prescription given, and they want a follow up test to confirm the infection is gone. I would understand if their were any other symptoms remaining after the antibiotics had been administered. They wanted to schedule a follow-up visit and another urinary test after the meds were administered, even though there were no additional symptoms remaining. If you decline the additional test, expect a nasty comment to be made in the records. Do your research, ask your questions. I have since found a great vet in Durham N.H., it might be a 30 minute ride, but definitely worth it. read more

This is the best veterinary service around! My girlfriend and I recently adopted a sweet, loving, cat. Almost instantly we noticed something was wrong with her mouth. When we got a look we noticed one of her canines were missing. My girlfriend decided we should take her to get it looked at it because it seemed to be getting worse. She looked around at different veterinary hospitals in the area and decided to go with bassler veterinary because It appeared that doctor bassler was well qualified and my girlfriend read some good reviews. We are so glad that we made that decision, and found this wonderful place that not only cares about your pets, but they care about us people to. Every single person we have spoken with there have been nothing short of phenomenal, and it is Clear how much they love what they do. As it turned out, our cat had a severe infection in her mouth that was causing her teeth to fall out. Our cat went into surgery two days ago and is now recovering well. They even called us today just to check in and see how our cat was doing. If that's not above and beyond, then I don't know what is. This is the only place we will bring our pets from now on. Thank you, Doctor Bassler for saving donut and getting rid of her pain! read more

We had a sick pet last year so we took him to this office. We knew very little about it, but he needed to see someone immediately, and this place was close to home. I am so happy we made this choice! Both the doctor and staff are so friendly and compassionate. All of our pets are now regular patients at this office. It is so clean, and they treat our pets with so much care, and are reasonably priced. I will never take my pets anywhere else for medical care! read more

I am so disgusted at the lack of empathy and customer service the vet at this animal hospital has. She is argumenative and rude. I would not recommend anyone bringing their beloved pet to this place. She shows no understanding for financial factors in regards to pet care. After receiving a second opinion in regards to our pet nothing else could have been done to save him. She was only intereseted in making money, and the treatment that she was suggesting would not have saved our dog. read more

I have been taking my pup a.k.a. HaleyBear, my little girl to Bassler Veterinary Hospital for almost 3 years now. We have been to other veterinarians from Florida to MA and Dr. Bassler by far is the very best Haley and I have ever had! Today my little girl is undergoing dental surgery. I am a very protective parent when it comes to my little girl. She is my world, my everything. If I had a different vet I'd be a nervous wreck, extremely worried about leaving her somewhere else. I can rest at ease knowing Haley is in good hands. Dr. Bassler has received perfect scores in multiple areas including dentistry! Knowledge is power! Dr. Bassler is a POWERHOUSE!! We are never treated as a number or just another patient when we are here. We are always treated with kindness, respect and as family. Her staff is always gentle, warm welcoming, kind, knowledgeable and always with a smile on their faces.. They treat my little girl as their own. They always have Haley's best interest. They also encourage me to call as many times as I want to check on Haley. I am able to get in touch with the doctor at any given time or day even on Sundays and after hours. The "good doctor" is always available to her patients and will personally speak with you. Who else can say that about their vet?? Not many! She also has a column in a New England paper where she writes "Did You Know..? Dr Bassler is extremely hard working and is POWERHOUSE!! She is very dedicated to her work. Most of all to her patients. She is a compassionate, loving and caring veterinarian. She always has the correct answers to my questions and concerns for HaleyBear. I have praised her and her staff to my friends and family on their care. I cannot say enough on how grateful we are to have such a wonderful caring and knowledgeable doctor and staff. I will keep you all posted on HaleyBear's recovery and upcoming surgeries on her knees.. read more

The inevitable clock on this life ended for my buddy, cat Spark. 2 forms of cancer were the illness. He will be strongly missed by his brother Ollie and me. Thanks to Dr. Bassler and her staff for their heartfelt sympathy cards and a graceful gift of a clay imprint of Spark's paws. And far more important was the medical care Dr. Bassler administered to Spark through his life (I have brought Spark to Bassler Veterinary Hospital for years) and especially Spark's last months fighting cancer. Spark's last months were trying, yet without pain or acute suffering. And Dr. Bassler even helped me at Spark's passing with a big Ol' hug with nice sympathy. Now I still have Spark's brother Ollie, whose diabetes and hypothyroidism are in remission from Dr. Bassler's care. So, thanks again, Spark was one of those really sweet cats, and he deserved our affection and proper medical care. Dr. Bassler only treats dogs and cats, and I wholeheartedly rate her hospital 5 stars for any pet owner. She's the best. read more