Every time I have brought my dog in, we have seen a different vet, which would be fine except for…read morethat we have received very different care from each vet. Some are fantastic and kind, and the vet techs are always lovely. When he was a puppy, the dr was so sweet and calm with him to make sure he had a positive experience. But then multiple times in the past year and a half my dog was seen by a dr that did not try to greet him, give him treats, or comfort him in any way. He initially was pretty calm in the vet but after having these experiences he is now terrified. He snapped at one of these vets while getting a shot because he was so scared (I have never seen him have this reaction to anything before) and the vet said nothing to me, just muzzled him and brought him to the back. I am fine with the muzzle and having him taken to the back, but I wish there was some kindness shown towards either of us. Now I assume there is a note about this incident in his file, which I understand from a safety standpoint, but in the two times we have gone in since this, the drs have immediately muzzled him and again not spent time greeting or treating him. I had taken him to a different animal hospital for a non-invasive procedure (something not as scary as shots) and although he was nervous being in the environment, all the staff showered him with love and he was fine unmuzzled. I don't think we will be able to return to Riverside since my dog is so afraid and frankly I feel uncomfortable, which is too bad considering that some of the staff is excellent.

My dog needs dental work. Which if you've ever had dental work on your pet, you know its not…read moreinexpensive. So I took him to the vet where he had prior dental work done. This vet told me I need to have an echocardiogram done before they would do the dental work. And this vet does not do echos. So I began making calls. Every place required a previsit before they would do an echo. So its yet one more cost added to the separate cost of the echocardiogram. Riverside was one of the places I called last week. I agreed to a previsit, and they asked me to send the dog's records. Which I did over the weekend. Now today, Carole (Scheduling Liaison) sent me an email telling me Dr. Ledoux is NOT accepting new patients for echos. Thanks. Thanks for wasting my time. And for not caring about me trying to take proper care of my dog. This dental will cost over, maybe well over $1000. And don't expect help or understanding here. Not like I asked for a discount or for them to do anything for other than their fees.

Dr Cooke and the entire team are wonderfully dedicated to the animals in their care. We have been…read moreusing them for 10 years and won't go anywhere else

Love the vet and love the staff. We have been going now for almost 2 years and I cannot complain…read more They are helpful and send reminders if you forget your flea and tick or heartworm pills. Everyone is helpful and answers all your questions. Would recommend them to anyone.

The contrast between the consistently exceptional service at my vet including yesterday in my…read morecurrent area and my horrific experiences at Newburyport Animal Hospital years ago has promoted to speak out about the PTSD at the latter. I only am writing this review so many years later because the website shows that Dr. Grillo still owns and operates the place.There is nothing to indicate that things have changed. My first experiences at Newbury were awesome on every level. I attribute the change to the large expansion a few years later. My perspective ties to my partner and I regularly joking about one of the "Facts of Life" stars calling a co-star a "greedy b----" when the covert effort of the latter to make a side deal tanked a reboot that otherwise would have been a sure thing. I had been happy with the care that I had been receiving and thought that Dr. Grillo and I had been on friendly terms. I noted that he both went to the home of my friends to put down their greyhound when the time had come and did not charge them. The story with my cat, who had been a patient for years, began with Grillo initially strongly believing that he was not ill and only discovering the kidney disease when I politely kept pushing the issue. Grillo did apologize. The regular expensive treatment continued for months. Grillo knew that my cat was like my child when he made me bring him in when the time came. He also was not very compassionate and charged me. The next incident came a few years later. A previously awesome cat sitter had traumatized my cats (including bringing a black lab contrary to my request to not do so and a completely unknown infant) into my house while sitting for 10 days. One of my two cats increasingly became aggressive despite my continuing to be as loving to him as I always had been. He eventually became feral, and I only got him out of my house by finding a wildlife expert willing to there and capture him. He refused the money that I repeatedly offered him. I had the expert bring my cat to Newbury as the next step. Grillo told me that the cat was well-behaved there and totally discounted my experience as well as my trauma regarding the whole manner. He was very judgmental regarding my refusal to both risk bringing that greatly loved cat back in my house and facing having to again find someone to capture him if he went nuts again as I was certain that he would. Despite Grillo knowing for years that I was a loving pawrent who had spent thousands during the extended illness of my first cat, he strongly implied that I had been abusing the cat that I literally was in tears over losing. The local animal rescue league absolutely refusing to take the cat resulted in my having to abandon him. Grillo pulled a full Blair by charging me for the couple of days that my cat had stayed with him. I had been a profitable client for years, and I doubt that keeping the cat cost Grillo more than a little food. I may even have sent some food with him. I considered refusing to pay and just walk away but wanted my other cat to continue being a client because the underlying care had been good. All of this concluded with a horrible experience when I was moving 90 minutes away. I boarded my cat with Newbury a few days before my move. My partner was going to pick him up on the day of the move to drive him to our new home. I paid for the stay when I dropped off my cat. I made it clear that I was doing so so that my partner would not need to pay when he came for the cat. I further paid what I thought was an unduly high amount to sedate my cat the morning of the move both to reduce the stress in him and so my partner would not have to deal with constant caterwauling on the drive to the new house. My partner called me from his cell while I was in the middle of the two teams of movers incessantly asking me where stuff went despite it being clear. (I found a box of shirts clearly labelled "bedroom" in my basement closet several months after the move.) My partner told me that Newbury receptionist kept demanding the boarding fee thst I already had paid. She acknowledged thst I had paid the fee after 15 minutes of arguing. My partner also told me that Newbury had forgotten to sedate the cat and only did so when my partner arrived. That was too late and my cat was too worked up about being put in the carrier and driven (not to mention moving to a new house) to do any good. Getting Grillo to subsequently discuss this was like pulling teeth. He shrugged off the demand for the boarding fee and asserted that I had received the sedation for which I had paid. He refused my request for a refund for the sedation even when I noted that it was worthless and would have been a nice gesture regarding the demand for the boarding fee. I will be moving back to the area but will not returning to Newbury. I am sure that they would not want me back after this. It is a clear case of taking the bad.

Soon after we established our kitten as a new patient at Newbury Animal Hospital, they discovered…read morethat he had ringworm! Although we have been lifelong cat owners, we have never dealt with such a daunting health issue. As soon as we met with Dr. Grillo and his staff, we knew we were in the very best care. They helped us every single step of the way, including medical boarding over the holidays, where our cat was treated like family. They are transparent about the costs of services and communicate all aspects of a care plan. The office has a positive and welcoming atmosphere, and the staff is always genuinely excited to see us and our cat. The staff is also incredibly helpful in answering questions over the phone. I am forever grateful for Newbury Animal Hospital's kindness, compassion, and expertise. We are so lucky to be in their care!

Everyone here is awesome (especially the front desk staff!) They all treat my pets as if they were…read moretheir own and they are extremely accommodating.

I absolutley love this vet clinic. They've always taken such good care of my golden doodle Harry…read more The techs are very sweet and the two vets I usually see Dr. Caruso and Dr. Scott and both have been phenomenal with him. The best part is that their prices are actually reasonable for pet care compared to surrounding clinics. I couldn't recommend them enough.

Dr Southgate is the best! I drive 2 hours round trip to go here because he has successfully…read morediagnosed issues with my dogs for the past 15 years. If your dog doesn't have health issues, maybe any vet will do. If there's something going on that needs troubleshooting, he's the vet to diagnose and treat!

I just want to praise the girls who work at the front desk. They are very helpful and always answer…read moremy questions. Dr southgate. Is excellent I haven't met the new vets yet.

My dog needed teeth extracted. The staff is so friendly yet professional, loving and caring. The…read morequote I received and information from the doctor was exactly as stated. The communication was excellent. I called a few different places but got such a good vibe from the first call the interactions and emails could not have been better. Great customer service

The people at All Creature were friendly and attentive…read more They were also 20% more expensive than my previous vet, whose practice is located in a more affluent town. Over the course of a number of visits with my two dogs, I began to feel like the staff who attended to my dogs were more like pet owner police. For example, when I told them that I don't give my dogs Nextgard during the winter, the tech looked sternly at me and said "Well, that's going to be put in your file." Then when I put an order in for Nextgard and Heartguard recently, I got a call saying they would not approve the prescription because, see above. Maybe I'm too old and cranky to tolerate how vet clinics like All Creatures run their businesses. To me it feels a little too invasive and $$$ motivated.

Great experience always. My dog ruby had surgery 2 weeks surgery and follow up was great. Leslie…read moreand her staff are great. Thank You

We take our cat and dog both to our family vet and have had a great experience. We travel from…read moreBillerica to Peabody and it is well worth the drive for the care our animals receive. Great staff.

I'm very happy with the care received from SRH for my animals! The veterinarians and other staff…read moreare so kind and knowledgable. Scheduling and communication has never been a problem. Dr. Noble is booked out a couple weeks in advance, as she is in high demand, but I have had the pleasure of meeting Dr. Syngajewski who is so sweet and made my puppy's vaccinations a total breeze! She is a great addition to the practice. I recommend them to anyone and am so grateful to know I have access this level of care for my pets, whether it be for routine check ups or an emergency.

My dog was a patient at SRH for 13 years. On the day he died, they refused to see him even though…read morethey were open, sending me to an emergency hospital instead. Then, even though we had communicated about the seriousness of the situation, they never followed up to see how he was. The best I can say is that this was transactional care, and my best companion was not viewed as a patient. Will not take future pets here.