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    Bates Family Law

    5.0 (1 review)
    Closed 8:00 am - 4:00 pm

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    3 years ago

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    Jeff E.

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    Tully Rinckey - Rochester

    Tully Rinckey - Rochester

    (6 reviews)

    I was a little worried about the legal aspect at first, as the whole thing seemed quite…read morecomplicated to me. But after speaking with them, I got a much cleared idea. They took the time to listen to me and explained in a simple way how things and professional throughout. Communication was also good, so I didn't have to worry unnecessarily. Overall, I am satisfied with Tully Rinckey's service and will consider speaking with them if I need legal assistance.

    *** Tully Rinckey's response to my reviews is disingenuous. We already addressed this matter…read moredirectly with the firm. The only options presented were to continue paying them to correct mistakes in their work--despite their already having the necessary information and documentation--or to close the matter and receive only the unused portion of the retainer. They had the opportunity to resolve this privately and chose not to. ** Richard Brister is highly persuasive during the initial consultation. Unfortunately, his impressive phone manner is where the competence at Tully Rinckey ends. What Mr. Brister promised us during our consultation bears absolutely no resemblance to what the firm ultimately delivered. He explicitly assured us that our $4,000 retainer would cover a robust, comprehensive demand letter and active negotiations--even discussing specific enforcement provisions to hold management accountable to critical safety measures. We relied on those professional representations when we signed and paid our retainer. What we received was a weak, inaccurate and completely unusable draft. It was addressed to an individual who no longer worked for the company, contained a false timeline, failed to include our core claims, and completely ignored the evidence we had provided. It was a sloppy, careless rush job that caused our household and my 88 year old mother additional distress. The worst part? When we pointed out these glaring, objective errors, Tully Rinckey did not offer to correct them without further depleting our retainer. They never denied that we would be expected to pay additional legal fees simply to obtain an accurate and usable version of the document we had already retained them to prepare. To anyone considering this firm: Do not be fooled by Mr. Brister's polished sales pitch. Get every verbal promise in writing before you hand over a single dime. We trusted Tully Rinckey with thousands of dollars and a highly sensitive matter, and we were left with zero results, a bigger headache, and a nearly depleted retainer. Shame on Richard Brister, and shame on Tully Rinckey. Stay tuned for more TR reviews.

    The Law Office of Betsy L. Album

    The Law Office of Betsy L. Album

    (2 reviews)

    HORRIBLE!!! On March 19, 2024, this attorney agreed to add a simple Codicil to our Last Will and…read moreTestament. "I'm happy to assist you with updating your estate planning. I can also prepare a Health Care Proxy, Living Will and Power of Attorney if desired" she boasted to us on that date. We informed her that time was of the essence..it needed to be done before June 4, 2024. "We have plenty of time" she responded with. On March 22, 2024, she wrote "I'll review and will contact you to discuss any necessary modifications." It is now 5 weeks later, and this woman has gone AWOL. Not a single communication of any sort, nada, zip, zero! When you call her office, you get a recording stating "my preferred method of communication is through email." OK...we obliged. Result from that email 6 days ago as of this writing? Nada, zip, zero! So...now we call her office a SECOND time, but this time we left a voice message (since her "preferred method of communication" has obviously fallen on deaf ears). Result from our voicemail message 3 days ago as of this writing? Nada, zip, zero!! This woman doesn't even have the decency and common courtesy to return messages. Update! Today, FINALLY we received an email which reads: "Sorry, I was on vacation visiting my mom in Florida when you emailed last week. I have a lot going on right now and I know that you're anxious to proceed. I am referring you to......" Uh what? Are you kidding?! We've just lost 5 full weeks! We have NOTHING to show for our trust in this attorney. If you've got unlimited time and patience for a bait and switch attorney with zero communications skills to massage a document as important as a Last Will and Testament...then by all means, this is your attorney!!

    October 20, 2015…read more Betsy is by far the best divorce attorney!! I went to several consultations, spent over $1,000, and didn't feel comfortable with any of them. They all made me feel that in NYS it didn't matter who made what financially, or who was in the wrong, you couldn't change the law. Basically, the less time you were married, the less you were entitled to. Divorce is a stressful time for anyone, especially when you are the victim. Most attorneys' treat it strictly as a business contract, forgetting the emotional turmoil you're experiencing. They just want to hear the facts, and paint the realistic picture, which is usually pretty bleak. Betsy Album is the exception. From the moment I met her, I knew she was the person I wanted to represent me. She is extremely professional, and her bedside manner is superb. She took the facts, and came up with a game plan. I was hesitant to ask for much of anything with being told "I wasn't going to get it in NY." Well, turns out I didn't have to, with Mrs. Album. Using her expertise, she developed a proposal with all my best interest in mind. She is continuing to fight for me, and the end is near. Using the old cliché, I'm seeing the light at the end of the tunnel, and with Betsy Album it's bright.

    Bates Family Law - mediators - Updated September 2026

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