My actual rating would be 4.5…read more I have a girlfriend who lives in South Bend (I live in Washington State). She has always loved Wygant Floral, so I have utilized their services for special occasions since the late 90s. Admittedly, I have not order from them in several years. I needed a funeral spray for my girlfriend's mother. I checked Wygant's on-line reviews before ordering and found some disappointing reviews on Yelp (less so on Google). The common theme for those expressing dissatisfaction was that the end-product was not as full as the image on the website and some of the images posted looked quite sparse. I noticed that these reviews were from earlier in the pandemic and wondered if supply chain issues had impaired Wygant's ability to deliver to expectation. I will say that Wygant's strong suit has always been (and still is) is excellent customer service. I called and spoke with Therese (I hope I am recalling her name correctly). I shared my concern over the reviews I had read. She said the company was well established and had been providing services in South Bend for decades. She also noted that they "were open" during the pandemic and she couldn't understand where the negative reviews were coming from. I was wise enough to ASK if the flowers were available to make the 3 sprays under consideration. They did not have lavender flowers, so that spray was eliminated. The attached image shows the spray I selected as it appears on Wygant's website. I was advised that the gladiolas were not in season, but they would substitute other white flowers and preserve the contemporary look, with the flowers sweeping at a diagonal. I was also advised that the broad green leaves were not available. I asked that they not substitute the spiky palm leaves, as those have a more traditional appearance. She assured me that the spray would look "full and beautiful" and they would preserve the contemporary feel. The day before the funeral, I requested and received via email an image of the spray they created. It seems they found a few broad, green leaves, which was a nice surprise. The spray did not replicate the fullness of the image on the website. In particular, my eye was drawn to the 'empty' areas in the middle of the spray (blue circles). I realize that exact reproductions are not possible (and I did not expect this), but my spray appeared sparser than I anticipated based on the internet image. I called and shared my disappointment/concern with Adrienne, who was very polite. I asked if she could insert 2 more white flowers of her choice in the 'empty' areas marked with the blue circles and she agreed to do so. She said that the sprays are "filled to value". I offered to compensate Wygant for the 2 additional flowers and she said this would not be necessary. She sent me an image of the final spray and I was quite pleased with the end result, as was my girlfriend. Adrienne had placed a small cluster of small white flowers in each area. (I apologize to those more knowledgeable than I . . . I have no idea what type of flowers she used.) Adrienne had even inserted a third cluster of small white flowers toward the outer border of the spray (white circle), which was above and beyond what we had agreed to. Since the flower arrangements are "filled to value", I wonder if the images depicted on their website set unrealistic expectations. Perhaps Wygant should post images of the sprays and the bouquets that they have recently created (and the price). If you are a persnickety perfectionist like I am . . . ask the florist at any shop if they have the flowers they need to make the bouquet you are considering, the substitutions they propose, and if the images on the website provide an accurate depiction of the end product in terms of size and fullness.

They say a picture is worth a thousand words. Here are two pictures to show what I ordered and what…read morewas received. Two stars is probably too generous