Jeri deserves special recognition for her professionalism. She treats every customer with courtesy, respect, and consistency, regardless of what they are shopping for or spending. Andy is also a quiet but highly effective manager whose attention to detail and commitment to maintaining standards are evident throughout the store. He is personable, thorough, and clearly invested in creating the best possible shopping experience for customers. One manager frequently refers to customers as "friend." While I understand the intent may be to sound welcoming, I found the term disingenuous given my experience with this individual. Rather than feeling valued, I often felt marginalized during our interactions. Although I experienced a few unpleasant interactions with certain associates, including a former assistant manager and back room bullies, my more recent visits have been much more positive. It would also feel more inclusive if hiring at this store were more diverse to reflect a more balanced demographic. The store can become extremely busy during sales events. Unfortunately, this is a high crime area. I have witnessed instances of brazen shoplifting, including women loading baskets and running out the door with large quantities of merchandise. I hope the store's security systems and surveillance efforts help deter this behavior and catch these criminals. read more

Sign up for the rewards program for reminders about specials and coupons. Buy three, get three free. 20% off discount. Coupons for free mini and full sized products. Mini hand sanitizers. Aromatherapy. A great place to stock up on gifts for the holidays, birthdays or just because days. Grabbed a few foaming hand soaps and fragrance mists for door prizes for a recent UYE: Breakfast Club Badge Bash at Betsy's. Pick up the bags to package treats for family and friends. Parking is much easier than the Galleria. So easy to order specials online. Pick up in the store after getting a text or email. ReImagine your Self Care Sundays...and Mondays...and Tuesdays... read more

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Big shout out to Claudia for remembering my new favorite scent and calling me about the cool promotion! Definitely coming back :)

Visited this bath and body works while i'm on vacation for my birthday and I had the best experience. Everyone was so kind but Keilan was exceptional!! We had such an amazing conversation and they even helped me get more points by activating it on the app. I really enjoyed my time here! read more

Keilan rolle was the best customer service person who checked me out this morning! I just did a 16 hour shift in an ER and I was smiling before I reached the register! More laughs and smiles at checking out !!! We need more people like this one in our lives!!!! read more

I much prefer this location as to the galleria or Rice Village. It's not crowded, lots of parking and even if the shop isn't as big as the others in the area they still have what you are looking for. Lotions, candles, body sprays, plug ins for your walls to make your home smell lovely...indulge your senses. They also have several gift options. Pop in during different times of the year and they have seasonal scents. Sign up to get emails or their snail mail list to get coupons or discounts. Again, I highly recommend this location if you don't want to fight Rice village parking or fighting the Galleria crowds. read more

What a great place to shop. This location is great because it's not like the one inside the mower is congested with a lot of customer. This location here has a lot of selection, it's located in the ideal river oaks area read more

Nice location spot. Ask about the deals, lady explain perfectly, and the other lady, when asked which loitions, she walk to their spot, but didn't bother to show me, or bring one to view. Until I requested, talking about excellent customer service. Especially since I just was here 3 days ago spending my coins with them, on Tuesday. Today's deal you will receive a $14 value for free with your purchase. One item we wanted was .50 cents over. This location will NOT ALLOW you to pay the difference, of the up to vaule. Like our regular location. Really B&BW read more

I love going to this Bath &Body works because it is in the driving line of me going home. But with the holidays and and sales the store is packed and they run out of my favorite scents . So I just say I will start ordering online in bulk. read more

Bath & Body Works - Nothing like a sale! - Cosmetics & Beauty Supply Near Me - Houston, Texas

I've been coming here for years. I try to aim to come on weekdays so it's less crowded, but sometimes it's even more crowded during lunchtime on a weekday than on the weekends. On a recent visit, I was the only customer in the store for most of the 10 minutes I spent in there. Upon entering, an employee sanitizes your hands with one of their new antibacterial sprays. They are offering BBW bags as a shopping bag while you browse, rather than their usual reusable baskets. There are social distancing signs/directions at the check out counter. Payment is not contactless - you still have to touch the keypad (hitting the OK button to approve a credit card transaction), but they seemed to have covered the keypad with a sort of film. Hopefully it is sanitized after every customer. (: Very nice employees, and tons of parking in Meyerland plaza! read more

Friendly staff and convenient location! They always have a good stock of holiday/new fragrances and the store is very neat and orderly. I have had no issues with sales associates, in fact everyone has gone out of their way to help you find what you need (and sometimes things you didn't know you needed!). read more

Amazing customer service! Norma went above and beyond to help me find the candle I was looking for (I needed two of the same one) and she was happy to assist! The store was crazy busy while I was there and I appreciated her enthusiasm to help everyone find what they needed. She was constantly greeting and thanking each and every person who entered the store and I love that! It seems that so many corporate owned companies these days have employees who don't care to be there or help the customers so I can't express enough how much I appreciated Norma's postIve attitude! Hire more of her and spread them around Houston. Keep up the good work! read more

OH EM GEE!!!! I love the Meyerland location; plenty of parking and customer service is great I am always greeted by someone here. I used to live near Pearland and always went to that location; service is not bad but they just seem like they are pretending to be nice. At first I was hesitate to come here based on the most recent reviews, but my experience was not the same. Laura greeted me at the door with a bag and gave me all the deals of the day. After perusing the store for a few minuets I was approached by another associate and who gave me suggestions based on what I liked. The same young lady checked me out at the register, I informed her that I never received emails but follow BBW on Instagram and saw the coupons. Cashier 3154154 honored the coupon, verified, and changed my email address in the system and also signed me up for mailing coupons( I have been shopping with BBW so long I did not even know I could sign up for mailed coupons). The ladies here always seem like they are happy to be a work, I always leave with a few laughs! Keep up the good work Ladies! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Houston, Texas

I came in on a Tuesday afternoon probably about another 10 other customers in there with me. All five girls were so attentive I got asked multiple times if I needed help. I was well guided, and the girls suggested ways for me to save money by taking part of their deals vs buying separately . Upon checking out Beatrice wrapped my purchase that was a gift so beautiful, I'm so happy with it! Saved me time and a trip to another store! read more

Bath and body works is not mindful of their customers time. They don't have the decency to update store location hours causing customers to waste time. Hopefully they will be mindful in the future. Looking forward to store hour updates. read more

Bath & Body Works - They have their doors closed smh - Cosmetics & Beauty Supply Near Me - Houston, Texas

Of course I love this store. Duh! It smells good and looks squeaky clean. I'm sad they don't sell my favorite candles anymore.... but hopefully ill find a new favorite. I did purchase a couple of the little cute razor and towel hooks for the shower. They are so adorable. read more

I recently moved and I am a BBW HEAD, so this became my nearest store. I'm in here at least 1 to 2 times a week, depending on the deal. This particular store is very congested and a lot of the cahiers are not friendly. Cashier number 1511717 on Reg# 2- 12/12/18 in particular. She is very unprofessional. She was on her cellphone during check outs. Lines were unbelievable long. As I approached she proceeded to tell me, she couldn't help me find anything I was looking for with a very sarcastic demeanor. They need to do a clean sweep on what customer service is suppose to be like. That's why most of the time, I just take the drive to my Pearland location where you are treated with respect and remembered. Monique read more

It's plenty of parking even though this is the closest location I don't prefer going here I don't get acknowledged whenI walk in the door, not told of the current sales and everyone here isn't helpful are seem like they even want to be their. I've tried going here 2-3 giving them the benefit of the doubt but after the last straw I'll never go here again after being accused of stealing that's it. read more

This store is in a prompt location but it is not well organised and the staff don't care to answer about the sale items. Also most of the items will not available on the counters. I am never going to be back . read more

Anytime I go to this Bath and Body Works it seems chaotic. The staff are fairly nice, but sometimes I think they make the chaos worse. I go to this location because it's close to where I work, but I prefer other locations. read more

I love their foam hand soaps. When they are on sale, I'm in heaven. The associates here were very helpful & pleasant when I shopped here two days ago. I was greeted with more than just a simple, "Welcome" or "Hello". All of my questions were answered. They even engaged in friendly conversation. Finally, I was also given advice on getting the best bang for my bucks with the coupons I had. read more

Very good service from the gentleman who was working. Will definitely be back! Great selection of product!

not my favorite location and have been going to it for several years. yes, parking is plentiful. Although it doesn't compare to the selection that the Galleria has to offer this location still has a decent inventory. what really gets to me about this location is one of the staff members who works there and i believe she may be management. wish i knew her name but she's a black, slightly heavy set, older woman possibly in her 40s. Over the many years i've been there she's always been dry and rude but if you happen to be one of her "sistahs" (black) her demeanor changes to a very warm, friendly employee who acts like she's known you for years. I've observed this many times. for example, during the holiday rush madness the lines were chaotic and i'm just there standing where i thought was the end of the line. she says to me, "You stand over here." She's seriously talking to me like she's ordering me around. But moments later her "sistahs" are walking around shopping and she's treating them a hell of a lot nicer and even smiling and laughing with them. just recently i went in there and of course she was the first person there to help with a question that i had regarding a coupon offer. As i was trying to rip the coupon off the mailing insert that it came in she once again spoke to me in a curt manner and says, "don't rip that off". One, i need to detach it from the insert so that i can read the fine print of what i can or can't purchase. two, i needed to detach it from the insert so that i can separate it from the other attached offers. three, it's my choice to have it detached from the insert in which i asked her straight up why does it matter if i do so? Not sure if i'll ever be back at this location but then again if i do, i'll be sure to grab her name the next time read more

The error concerning my experience at this branch of BBW was corrected immediately by the customer service people. I am pleased with their promptness. read more