Wow, I just love this place! The store is hit or miss with onsite bargains. As I was looking at…read morethe racks, everything was a bit jumbled today but that might be from all the holiday sales. I have found it is easier for me to buy online from Nordstrom or Nordstrom rack and pick up easily by the dressing rooms. The staff are helpful and quick to get my items for pick up and also very easy returns. I'm here so often that I'm glad to see the same staff. Great value for buying for yourself and gifting to others. I do recommend you have them open your boxes for pickup there as I was missing an item one time and the manager quickly refunded for me the jeans. They do sell stuff in store that is not available online.

I had a defective pair of sneakers (the sole was peeling off) and called the store to ask if I…read morecould return them. The associate I spoke with said she checked with her manager and that they'd honor the return. I stopped by the store the next day with my receipt and the sneakers, explaining that I called the day before and was told to bring the shoes in. The store manager refused the return and said it's not the store's job to manage defects. After leaving the store, I called the Rack customer service number, who absolutely said the store should've taken the return and given me a refund. Do not go to this Rack...it's messy and disorganized, anyway. The other locations in town are way better.

Pleasantly Enjoyable!…read more Everything about this place is sheer energy and a vibe and made me feel nothing, less than welcome. The gentleman assisting me was truly an artist at work. He made me look, the way I wanted to feel. You must simply trust the process and allow him to pick out whatever you need as he selects one piece at a time, as if a creating a recipe with a pick of this and pick of that. The price point was worth every nickel, dime and penny. Oh and dollars too. Thank you and when I would like about, this is my spot. So until the time, Bye-Bye!

These guys are superb! Walked in with my husband to find a tux for our son's wedding and were given…read morethe royal treatment! They were super knowledgable as they showed us every option from renting (priced lowest to highest) to buying (priced lowest to highest) a tuxedo. It was refreshing to work with people who just live & breathe suits and tuxes! My husband chose his tux, was measured, and we were off! His tux is now ready two weeks early. So happy with our purchase. Will be back in the future for suits!

Have not been to a Dillard in years…read more As we walked in the first thing I noticed was all the pretty dresses. They have lots of dress selections as well as great sales. Store was kept clean and well organized. Staff was nice and helpful.

I mainly dislike Dillards because of their unreasonable return policy (30 days) & high prices,…read moreunless there is a sale. I tried returning an unworn, all tags on Junior dress within 45 days. nope couldn't do it. I had originally brought it to the wrong department where the sales people were much nicer & were going to try & work it out for me. Realizing it was Juniirs they sent me there. But not Juniors, no willingness to try & help. The dress was not out of season. I'm sorry that it took my granddaughter that long to decide. i will have to start shopping elsewhere.

I really like the store and products sold Greta selection of high quality. Yes overpriced but good…read more Although the service was piss poor. I walked in as a 17 yr old male and was shown no attention. Little respect and zero emotional from employees. Ridiculous!

Great selection of casual shirts and belts. Purchased some gift items. Sales staff was cordially…read morehelpful. Convenient store location. All merchandise purchased has been high quality.

I generally avoid department stores, but my wife needed a dress and prefers to try them before she…read morebuys, so off to the mall we went. After a couple of other stops, we finished at Macy's because we knew that if no one else had what we were looking for, we'd find it there. We probably should have saved time and just started at Macy's. The team was extremely helpful, routing us to the right places and sizes, making recommendations, helping me find sale items, etc. Hoda was particularly helpful, helping my wife find appropriate sizes when the ones she picked didn't work (women's sizes are crazy, a number should be the same across all items) and getting us checked out in a timely manner. We came for one item and, thanks to a couple of sales, left with three. I probably won't have much use for the women's dress section again, but I'll be coming back to Macy's specifically because of the service we received.

I feel completely misled by my experience at Macy's…read more During my visit on Mother's Day, a sales associate encouraged me to open a Macy's credit card and clearly stated that all purchases made that day would receive 30% off. Based on that promise, I applied for the card and completed my purchases. At checkout, I noticed the discount was not reflected on my receipt. When I asked about it, the associate assured me that the discount would appear on my statement later. I was not shown any terms, conditions, exclusions, or limitations. In fact, I was simply given a temporary credit card number and told to use it for my purchases to receive the discount. When my statement arrived, the promised 30% discount was nowhere to be found. Had the actual terms been explained clearly, I would have made a different decision. Customers should not be persuaded to open credit cards based on promises that are inaccurate or incomplete. This experience felt misleading and unprofessional, and it has seriously damaged my trust in Macy's.

Great service! And extremely nice staff! I went in to get my shirt altered and they were quick and…read morehelpful! Highly recommend to anyone looking to grab a suit! -Kendrick

I spent $500 on a tux and you charged me an extra $10 for the bag to carry it home. Ridiculous! I…read morewish I noticed that on my receipt before I left!

Incredible place to pick up durable ready to wear gear for hunting a predator…read more Great customer service for whatever you will need .

The Woodlands shop at Portofino Center is a wonderful store. The staff are knowledgeable and will…read moreoffer all kinds of alternatives and suggestions when asked. They helped me find the bugout bag my son was wanting just by a snapshot that I showed them on my phone. Got me the right colour, right accoutrements and accessories to make his gift absolutely perfect! I cannot recommend them enough!

This review is not necessarily for this location, although this is where the experience occurred…read more Ordered a jacket online, and decided to exchange it, went to the location at Memorial city. Because these guys are on commission they won't exchange anything in store, they'll box up your purchase and send it back to corporate for processing, so far, 10 days and nothing. They did order me a jacket, and had it sent because the one in store was damaged. Received the shipment, and it look like it was wadded up in a ball and stuffed in a plastic bag, then crammed in a box that was too small for it. Paying $200 for a blazer isn't a huge amount of money in the grand scheme of things, but it's $200 and I don't expect what I ordered to be treated like trash. I emailed customer service, I got a short very curt reply giving me another email address. I message them on Instagram and I got the same short non-response. Once I'm done with this circle of returns and exchanges and get my refund, I'm done with this company forever. The product is decent enough but the customer service experience is terrible. I'm not complaining without having tried to contact them directly to work this out, but days go by without responses then when you get them they aren't answers.

Consecutively, this brick and mortar has selective customer service. Will take my purchases…read moreelsewhere.