5 star visit today, both girls working on the shift of 05/26 we're both very friendly and extremely helpful. We were greeted, told about sales, and directed to the items that applied for my free item coupon. I love the new summer scents and the latest packaging for all their products. It wasn't busy at all, so we were able to get in and out pretty quick without having to wait in line. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Temecula, California

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Went today, father's day. Thought front of house staff, 2 gals were nice but sincerely overselling everyone coming through the door. Shopped for about 15 to 20 mins, consistently trying to sell, sell and sell. Went to register, waited 20 mins for only 3 people in front of us. Why? 2 gals greeting and overselling, 1 gals on register. Although she was extremely nice, frustrating to wait that long, absolutely ridiculous to be honest. 1 gal should be a floater and get to register when line is more that 2. Good luck, certainly super frustrating.... read more

Dulce was such a big help. I went in there because I couldn't get the lid off my candle and she was able to do that!!!! Then I inquired about a smell I bought during fall (vampire blood) and if they had anything similar during this season. Even though they didn't quite have the smell I was looking for she was able to recommend candles and body care that smelled good and kinda what I was looking for. Every time I go here the staff is always knowledge and super friendly read more

Moe was so welcoming when I walked in. She was very friendly and really helpful. Even though she was in the middle of doing something, she still took the time to help me find a room spray I was looking for. I'm really thankful for her kindness--she made me feel welcome and definitely made me smile. read more

Stopped in to use some coupons I had and had amazing service from their employee, Nathan(?)!! He checked in without being pushy, was friendly and also made sure I checked my app to redeem another free item I had no idea about. read more

I have shopped here numerous times and thought I had left a review. Shame on me! I usually order online and pick up in the store. On every occasion I have always been treated respectfully and the staff have been friendly and helpful. I have no complaints! The store is bright, clean, organized, and smells so good! I will take photos and post when I update my review. So far, I recommend shopping here. read more

Horrible Customer Support. They do not care about their customers. The exchange policy is in their favor and they do not work with customers in anyway. Make sure to never get a gift from Bath and Body, they will charge you to exchange it or you will be stuck with a scent you don't want! Do not shop here. Buy it on Amazon! read more

After the manager at the other store refused to exchange my leaking wallflower plug (it was purchased at $14.50) in for one of equal value (she wanted to give me the $4.50 one), I went to this store. The manager, Rebecca, was more than happy to exchange my wallflower for one of equal value, even though they no longer carried it. She even apologized for the mess the plug in may have caused. Her associate, Shauna, was also very helpful. I'll be shopping at this location from now on, because the manager at the other store in the mall was not helpful and clearly, not that bright. read more

This was my first time ever going to a Bath & Body Works and the experience was great. Both of the employees there at the time were extremely helpful and amazingly friendly. I was just there to buy a last minute gift for a co-worker and I was treated like a longtime customer. I totally recommend this store. The Bath & Body Works in Temecula is the best. read more

I'd like to take just a moment of time to complement the store and its staff. They were all so very helpful and assisted me with using my online coupons in order to obtain the most for my money. Most of us are on a budget these days and they really took the time to review my offers and rewards. I appreciated it! I didn't feel rushed, and I loved all the great deals! Check out this adorable reindeer hand sanitizer case! Thank you B&B staff for making the holidays fun! read more

My first time at this bath and body works location. It's great and very clean. It's a fairly new store, it's probably been there for less than six months.They have a lot of products just like the store that is inside the mall. It was not busy at all and I was able to get in and out very quickly from the store. The store is very clean and the staff are really professional. Will definitely be back soon here to do more shopping read more

First time visitor and the employee monitoring the line just barked at me and told me I have to wait in line. Which is okay but barking at me was not okay. It was rude and I won't tolerate disrespectful behavior, so I left. I will never come back! read more

I have never felt more safe in any other business during this pandemic. They have shopping bags, hand sanitizer and gloves at the front door-right at the entrance. While I was there, the staff were continuously wiping down counters and surfaces that customers had direct contact with including the check-out counter. In addition to all the great stuff they already have, the staff was very friendly and cautious about social distancing. Thank you Bath & Body Works for caring about your customers! read more

I love this store. Everyone has always been very helpful & they always make sure you get the best deal! Very nice women working there.

Came here last night 11/24 around 6:30ish. Spent about 20 mins in line maybe. The employee Ashley is awesome! She is super sweet and fun to talk to! She helped me throughout my whole shopping experience through the store, which was about 30 mins! I kept finding her to ask her more questions! She made it so enjoyable! Hats off to Ashley! She kicks butt! read more

Worst experience at a B&BW. Last month I visited this store. There were 4 employees working in the front at the time. One was helping another customer and the other 3 were stocking and talking. Upon walking in, no one spoke to me. I walked around the store looking for a scent that the app said was in stock. I walked around the store for 5 minutes and not one employee asked me if I needed help. I've been going to various locations but I've never experienced anything like that. I don't know if it was racially motivated but it was very rude. Never going back there. And upon calling to ask for a corporate number or email, the manager and employees were rude. I didn't tell them why I needed it or that I was upset. They should be ashamed. read more

I've been at this location a few times. However, this time I came into the store and Betsey helped me. I was super under the weather but she helped me with a return and a purchase for a late mother day gift for my mom and grandmother. There were a couple people waiting behind me and I always feels weird about holding up lines but she was very patient and nice. I really appreciated that. Side note. Download the app and save on your purchase. It sure helped me out on today's visit. read more

I get Covid sucks, and it messes up everything. But I went here last night 2 hours before close and they had a long line so it was cut off. Ok, totally understand. I leave and shop somewhere else for a while. Come back and they only have 4 people in line and another hour before close and I'm told no more people in line. Wait....really. Only 4 people waiting to get in and your not accepting anyone else to wait in line.....with another hour to go?? So as I'm turned away, still in my vehicle, another lady pulls in. They let her in line. So now I'm upset, what happened to it was cut off. So I call and low ans behold they said I could wait in line but couldn't guarantee I would get it. Ok, I get it. Guess what....in and out before 8 and they ended up letting like 4 more people in after me. Everyone is super nice but common sense would tell you that 4 people in line would not take a hour, or tell you that you could wait but not be guaranteed entry if the store closed. But the young ladies outside were too interested in talking amongst themselves to notice that, guess that story was so good they couldn't see only 4 people in line with a hour to go would leave plenty of time for others. I ended up calling the manager and she let me in the line, with no guarantee. But again, I was in and out before 8pm so no issues. And why on earth is this huge store only allowed 7 people inside, including employees? I know they don't make that call, corporate does but corporate needs to think again. I can see maybe 15 in there with still room to social distance. read more

Absolutely terrible! Let me start off by saying that I understand working through a pandemic, I'm in food service. And yes, we hate the rules too, but this was unbelievable! With a line wrapping around the back of the building, they would only allow 9 people in the store including employees. I thought okay, this is their protocol and there's nothing that we or the employees can do. After about half an hour in line with no movement, I called the next closest location in our same city. The lady over the phone told me that they were allowing 21 people in the store including employees and that the line over there was moving pretty fast. I was awfully confused as I knew the location that I was at had a larger store than the other location. Only 9 people in the store total while you let 5 employees laze around taking up more space and keep us freezing outside as it gets dark? Right. If they were going to stick to 9 people in the store at all times they should have thought to enforce some sort of time limit on shopping, as I noticed women walking out of the store that I had never even seen during my hour stay in line. Needless to say, I should have just drove to the other location when I learned that they were allowing more people inside (once again even though it's a smaller and denser store). I ended up spending an hour total in line, when I was only about 5 people back from the front. Admittedly my mistake for assuming that it would take less than an hour to get some damn hand soaps. The management needs to clear up how many people are allowed in the space according to B&BW standards. Either this one or the mall location is misinformed! I'll shop more online for Black Friday, but today I just wanted to get some cute small gifts for an exchange at Thanksgiving tomorrow. GO TO THE MALL FOR BLACK FRIDAY!!! read more

This BBW reopened recently after being closed due to the pandemic. They really have a good system to protect their staff and customers. There is a limit of how may can be in the store so expect to wait in line. The line moves quickly and staff are offering water, umbrellas, and talking to patrons about products. I really appreciated the sanitation of the checkout areas and them asking people to use sanitizer before entering the store. The store was nicely stocked and staff was friendly and helpful. Great job BBW Temecula, thank you for your excellent service. read more

I posted a review the problem I had with the store at Promanade mall. After didn't get a solution there, I went to Redhawk store. I finally happy with their service here at the Redhawk store. I got helped from Shana. She is nice and very helpful. On the phone she made sure that I would get help. She did help me. Thank you Shana!! Also the girl at the front door is nice too. read more

I've been coming to this location since they opened it, but today's visit was a little disappointing I came in looking for something for my wife's birthday, usually someone would great me and ask me how I'm doing today. I didn't get any greeting I must have stood in the store for about 15 minutes looking at different products. I walked up to the front register what girl was standing and she just left the registered as if she didn't see me and went out on the floor to talk to other customers. Being the only man in the store I guess they figured I didn't need help but I watch the associates greet every other female customer in the store which is a little disappointing you offer products for men but you don't make me feel welcome. I have points on my app that I was looking to use but I didn't even buy anything because I was so disappointed I just left the store read more

So, I have a candle problem. Like it's bad. And this is my spot to feed the obsession. I love, love, love the gals here. They are always so friendly and it amazes me they remember all the details we talked about last time! And they are quick to show me what's new in candle world when I come in. Just love coming in here. read more

The guest service was amazing here! The staff was awesome and very helpful! The sale associate Gina was so helpful and was able to help us out! Thanks! Love this place . read more

Love love love this store. The one on Birch street is the best. Sometimes they don't have all of the same stuff as the mall but they usually have stuff in stock because they aren't as busy. Also the store isn't cluttered and busy feeling. A much more relaxed shopping atmosphere. The staff is friendly and helpful. I really hope they reopen after all this covid nightmare is over! I will be so sad without this store in my life. read more

Today is December 5th and it's bath and body works annual candle sale. I am extremely disappointed with the employees in charge of the line outside the store. It was 4pm when I came with to start standing in line, a worker said the wait was about three hours and that the line was cut off for the night. There were only about 7 people in line. How in the world is that a three hour wait. Me and my party walked into Marshall's and when we came out we saw new people standing in line. I thought that the line was cut out for the night?! I asked Victoria if we can stand in line and she dismissed us. We went into Walmart to kill time to see if new people were standing in line. What do you know. THERE WAS NEW PEOPLE STANDING IN LINE. ME AND MY PARTY FEEL SO DISCRIMINATED. I AM SO TRIGGERED. It seems that the workers such as Victoria are exaggerating on the time wait. If the employees were to let us in line in 4PM when there was only 7 people in line we would have been home by now. This is the last time I come to this location. read more

Bath & Body Works - Standing in line - Cosmetics & Beauty Supply Near Me - Temecula, California

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This Bath and Body works is awful. Only 7 people allowed in the whole store including the workers. This rule is so ridiculous. They make you stand outside for hours just until someone leaves. Only 7 people allowed. Are you kidding me!!! read more

5 stars for the staff at this store, especially the manager! I had a problem with my app last month, and was dealing with B&BW corporate offices to fix. After numerous emails back and forth and a phone call, corporate either was too stupid to comprehend their own rewards program, or were refusing to honor it. I don't know which, since that was my last question to them and they stopped responding to me. Today, I went there to redeem one last reward, and never shop there again, when the manager came up and remembered my problem with the app. I showed her the emails from B&BW and she couldn't believe it. She gave me the free item I was due, and now will retain me as a loyal customer. So, long story short, this store is awesome, but the corporate people are horrible with customer service and will be the undoing of this company if it ever goes out of business like so many retailers are these days. read more

Extremely happy that we have a second bath and body works and one that's not in the promenade, as it gets super packed at that location! This location is still very new and the stores staff is amazing as expected! I also live closer to this location so that's a plus!! Hope they're around for a long time here! read more

The staff here are phenomenal. Antuanette (not sure if I spelled it correctly) but she went above and beyond. Thank you so much. I'd definitely shop here from now on. read more

I was so excited to have a store close to home but every time i visit this location i always leave disappointed. The manager (a mexican lady) is always so rude. We are seriously towards the end of a pandemic and we still can't touch ANYTHING in the store! She literally followed me around the store to make sure i didn't pick anything up & then put it back down. How uncomfortable! But of course during checkout they're ok with touching my items right after me and taking my money? Smh. 1 of the employees was really nice, sucks 1-2 people could ruin it for a whole store. Definitely won't be shopping at this location again. read more

Awesome experience all around. Great service and friendly gals. They know the products very well. I purchased the Water hand scrub and the hand cream to seal in moisture. Very impressed! I'm a farmer and had dry and sorehands...not anymore! . The deep cleansing hand soaps are worth every dollar. Thank you all!! The manager and all your gals are awesome and knowledgeable. read more

Wanted to run in a grab literally one candle. The sales associate at the door informed me that at 7:40 they stop letting customers in so they can clean up the store and didn't let me in???? Also not one customer was inside. They don't even close until 8. Stupid! read more

The worst store I've ever been!!!!!! I understanding Covid but being in line for 30 minutes, check out is so slow, if they have people that have been waiting in line for that long then speed up the process pr start tonight people out, people are so inconsiderate just walking around not shopping while some of us actually are going to. DONT come to this location, you're better going to the mall, line is longer but moves faster read more

I walked in near closing time to fulfill a simple purchase, but was experiencing issues with my VS credit card. Rosemary was understanding and helped exploit every possible option to resolve the issue. She didn't mind that it was past closing time and took initiative to do what she could do through her end to make my purchase successful. I am grateful for the quality of customer service and would like to acknowledge the way she handled the situation both efficiently and eager to help. read more

Went to this store this past Sunday and no one greeted and or smiled did not ask me if I needed anything...the only customers who received the meet and greet were Caucasian customers....business like this only caters to white people. read more

I love the location of this store and usually the employees are helpful and pleasant but I had the unfortunate experience of having to deal with Mercedes. She states she is the store manager so maybe she feels she doesn't need to be nice to customers but she truly should not be in customer service. I asked her for assistance, she did not say one word, no hello, no "sure I can help you" but instead starred at me with a look of irritation on her face. I had the unfortunate experience of her ringing me up and she was unfriendly and did not want to be bothered with helping me. She did not smile, or assist in helping me, she was again rude and disrespectful. I left the store without any purchases and immediately called the store, and she answered the phone, I asked to speak to a supervisor and she told me she was the person in charge, the supervisor, the manager and nobody else was there besides her. After explaining my situation and how rudely I was treated, she abruptly interrupted me, told me Some bold face lies and gave me the name of somebody else I can call next week and told me "you have the number" WOW! Is she having a bad day? Was she just a nasty rude person in general? I have never been treated so poorly in my life and I will never ever come back to the store and I will never recommend this particular location to anybody. Mercedes needs a lesson in customer service, how to smile and address customers when they ask her for help. read more