The store looks gorgeous. Hand soaps are 5 for $27 with some some mouthwatering new scents. Friendly staff, looked up my account, I got a free item today. Always fun and fresh. They showed me a dupe for Sol de Janeiro BBB ! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Vernon Hills, Illinois

It's so weird writing a review of a huge chain but I got excellent help from a brown haired employee I think her name was KATIE at the time it was 2 weeks ago and a weekday just an hour after opening she said in passing she was new. Y'all she knew everything about every single product. All the notes, price points, tips. And she was friendly not pushy super happy intelligent. Im still impressed I took off a star cuz the woman at cash wrap / register was a bit rude read more

This store is always clean and has the nicest associates. There is a young woman with long brown hair who is delightful and very helpful with suggestions. Everything she recommended was perfect, both for me and for my friend i was buying a gift for. read more

Amber greeted us right away and help us find newbies and our original body sprays. Please give her a holler, she's amazing guided us all around to try new scents. Give her all cheers! read more

Everything is good until it is not. My online order was cancelled for no reason after the $5.95 offer was over, and on reaching out to the customer service, I was told to make the same order again and it will be price-matched from the backend. After getting multiple confirmations, I placed the order for thrice the original price - only to get an email DAYS later that price-match promise will not be respected. I requested the order be cancelled and I was denied that is not an option as well. Unprofessional and money thieves. read more

This store stands out, on the second floor of the mall. It is huge and brightly lit. As soon, as I came to the front of the store, I noticed the brightly colored sale signs. So, I knew I was in for a treat. As I walked through the store, I could smell the aromas of pleasant scents. The shelves were generously stocked. There was something for everyone. I found the 75 percent off table with some reasonable scents. I like the sink where one can try various lotions, soaps and perfume, then wash their hands afterwards. The sale was so incredible that I couldn't leave without buying something. read more

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My daughter and I shopped there a week ago and the entire staff was incredibly helpful and friendly. On top of that, it turns out that I left my water bottle there while shopping, but did not realize it until yesterday. So, I called the store this morning and asked if they had found it. They told me yes, which I was so happy to hear that they had cared enough to save it. I asked them to put my name on it, and that I would be there sometime this weekend. I ended up driving there today to pick it up. They indeed had put a sticky note with my name on it, and the staff member who handed it to me even complimented the stickers I had on the bottle. read more

Bath & Body Works has two (2) big semi-annual sales, late December (after Christmas) and June. Take my advice, friends. Buy your stocking stuffers during their semi-annual sales because you can have WAY more bang for your buck! I went to the location at the Westfield Hawthorn in Vernon Hills due their low county tax (7.25%), versus 10.25% for the entitlement city of Chicago. Yes, I literally had $2 savings. I understand that such savings weren't significant, yet a little savings here and there will go a long way. For $30.77 after tax, I purchased the following: 1) cozy vanilla cream deep cleansing hand soap (orig. $6.50) 2) "be joyful" hand soap (orig. $8.00) 3) Georgia peace deep cleansing hand soap (orig. $6.50) 4) Bourbon strawberry & vanilla shower gel (orig. $12.50) 5) "New York" big apple & caramel shower gel (orig. $12.50) 6) "sleep" aromatherapy body wash & foam bath (orig. $13.00) 7) sundrenched vineyard concentrated room spray (orig. $7.50) 8) Japanese cherry blossom travel-size shower gel (orig. $5.00) 9) Napa valley sunset travel-size shower gel (orig. $5.00) 10) velvet sugar travel-size shower gel (orig. $5.00) 11) Sonoma weekend escape travel-size body lotion (orig. $5.00) 12) sundress mini candle (orig. $4.50) 13) "Santa-tizer" hand sanitizer (orig. $1.75) 14) Merry berry Christmas hand sanitizer (orig. $1.75) 15) Ghoul friend hand sanitizer (orig. $1.75) I also presented a $10 off $40-purchase coupon as I was getting rung up. Subscribe the BB&W promotional e-mails and be on a lookout for some of these coupons. Sales associates are usually glad to help. However, don't play too much with the store samples because you wouldn't be able to tell all those scents that you've applied on your hands! See ya at one of the BB&W locations in Chicagoland in June. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Vernon Hills, Illinois

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Worst location I ever been to manger is so mean and not vary understanding to. The Costumers she shouts at your face and makes fun of costumers she didn't bag my things right and thay got damaged because of poor banging the girls that work thare are brake a lot of things by accident but it's usually the new things thay come out with and it's vary upsetting that thay brake so much because I wanted to buy some of the new things thay had and also thay tried lying that my order on hold was a online order and than I had to keep going back and forth letting the cashier know that it's mine and she was mad because she actually wanted the things on hold because thay broke all the other stranger things candles and she wanted the ones I put on hold for myself it's a bad location I don't suggest buying from this store location read more

Went to Bath & Body Works on 11/28/20 at Hawthorn Mall. Select aromatherapy items were on sale for $5.95. I was trying to check out the the eucalyptus spearmint body wash and the cashier said it wasn't on sale. I mentioned that the board advertised said "body wash" on it and she recommended the body wash + foaming bath as an alternative. I went to look and asked another associate to clarify. This one associate named Sean/Shawn shrugged, and said "let the cash registers do what it does" and walked away. TERRIBLE customer service. Plus, I noticed Bath and Body Works does not have a customer feedback or survey section anywhere, hence the review here on Yelp. read more

The store inside Hawthorn mall is the worst Bath and Body Works I have visited so far. I would give it ZERO stars if I could!!!! The new supervisor/ manager is a very rude person. The sales people are also very rude and not at all knowledgeable of their job. I went to this location to cash in an award - she did not honor it - treats the customers very badly and has an extremely rude personality - she definitely should not work in Customer Service - hope she gets fired. Also - I have been going to this location for almost 20 years and loved the staff which was there before - really hope this manager gets fired so the customers will be happy again!!!!! read more

The store inside Hawthorn mall is the worst one I have visited so far. The supervisor/ manager is a very rude person. She just walks around the store and won't help if you need anything. Every time you ask her anything, she will ignore and walk away. She has something against colored people is what I felt. Why is she still working there? Why has the management has done nothing about it? She needs to be replaced ASAP. read more

Dusty products, hand soap pumps half missing, one extremely rude cashier though a couple of girls were v welcoming when we came in. Have I said enough? read more

My future mother-in-law gifted me some B&BW products for my birthday, and I wasn't too keen on one of the scents she gifted me, which was Moonlight Path. See my previous review for Moonlight Path. Man, smelling that brought back memories of my teenage years when I was a crazy boy-obsessed youth. I have no idea why I thought slathering that one with bring all the boys to my yard. #epicfailsauce Anyway, I went back to B&BW to exchange my items for something else. Now, I anticipated that I'd have a hard time since I'm not very much into their scents anymore. I did, however, notice some candles. While browsing at the selection, I was greeted by one employee. We spoke for a while, before she left me to browse. While I was there, another employee, LaShaun, approached me. I mentioned that I had received gifts that I wanted to exchange them for something else since I did not like the scent. I asked how it would work if I wanted to exchange them for candles. She told me that the price for the gifts would be applied toward the purchase of another item. She asked me what kind of scents I liked, and I told her that I preferred something with a clean & fresh scent - nothing overly floral or fruity. She asked me if I liked fruity scents, and I said I did, so long as the smell wasn't overpowering. She asked me if I liked coconut, and I gave her a resounding "Nope, sorry!" on that one. LaShaun took me over to a section with clean & fresh scents. She understood my desire to have a more subtle scene, and she mentioned that her mother can only handle certain scents at B&BW, since most give her headaches. She recommended three to me, which were Beautiful Day, Endless Weekend and White Citrus. She sprayed the fine fragrance mist onto cards for me so I could smell them. I decided that I liked Beautiful Day and Endless Weekend the best. Next, she applied some of the Ultra Shea Body Cream onto the back of my hand, so I could get a better sense of the smell. She gave me a great tip to help the lotion last on my hands longer, which was to finish it off with a light spray of the fine fragrance mist. She mentioned that I wouldn't have to touch up my hands as much if I sprayed the mist on it. I definitely had no idea that you could spray fragrance onto your hands - I've only ever sprayed it onto my neck and wrist before. To me, the two scents smelled almost identical, so I knew I'd have a tough time choosing between them. They had a promotion going, which was Buy 3, get 1 free or Buy 2, get 1 free. She told me that I could mix & match scents, so I didn't have to get three from the same line. Before she left me to browse some more, I asked her for suggestions on clean & fresh smelling candles. She suggested that I try Turquoise Waters, which is one of their newer scents and is a blend of sea spray, sunlight and beach grass. I immediately fell in love with it, since it met my requirements for having a clean & fresh scent. They had a deal for 3 mini candles for $12, so I went with that instead of a big three-wick candle for $22.50 in case I didn't like the smell once I burned it. Then, I went back to the clean & fresh body care display and selected a White Citrus Ultra Shea Body Cream, a Beautiful Day Ultra Shea Body Cream and a White Citrus body gel. LaShaun checked me out and processed my exchange quickly and efficiently. She made it so that the exchange was even. I also inquired whether the two scents she suggested came in a hand soap, since I hadn't thought to ask beforehand. She was great about it, asked me what scent I wanted, and what type of hand soap - deep cleansing (with antibacterial beads) or gentle foaming. She brought both out and explained the differences to me when I asked. I went with the gentle foaming since I wanted something easier on my hands. I ended up paying just under $20 for the three Turquoise Waters mini candles and the White Citrus foaming hand soap. Later that evening, I burned the candles, and adored the scent. LaShaun's customer service was outstanding, and one of the best I've experienced at that store, and in general. She was so helpful with her suggestions, and she took into account my needs & wants. She was extremely knowledgable about the products, and she was incredibly patient while answering all my questions and inquiries. I highly recommend seeking her out for help. She's a true professional and extremely wonderful at what she does. And, in a way, she managed to singlehandedly change the way that I view B&BW and I may find myself returning there in the future - I definitely will come back to stock up on the candles once I finish using them. read more

Love love love this store!!!! It's a decent size location with lots of product. I almost always find everything I want when I go there. I'm always greeted by a sales person as I enter the store. They make sure they have a sales person in each section of the store. They are so sweet and helpful. They have enough staff so you never have to wait to long in line and once again I'm greeted with a smile and great customer service by the people at the register. I really like all of the products as well. They have the best candles that smell fantastic, burn clean and even. The body cream is decadent, home fragrance plugs ins are good too. But I never realized until Covid how much I love their hand sanitizer. It's by far the best you can buy. The scents are so great. I love that they are making larger sizes with a pump. I keep those around the house and in the car and then of course the small pocket size are great for your purse or pocket. Thanks for the great customer experience and providing us with such great products at a great value!!! read more

Extremely rude employees. Didn't even say hi. Asked them if I could use two coupons at a time... no answer. Asked if they could see my coupons through my reward card and the employee replied to me saying "It doesn't work like that." Snobby and rude. My candle smells good though. Just the people working are absolutely careless. Deer park is much better. Go there instead. Or even woodfield. They care much more about their customers and also genuinely are happy to help you. read more

The remodel looks fantastic! I love it, the employees are nice, and helpful but my only thing is why Christmas music already?!?! It's not even Halloween! I know it's not the stores fault, it's probably a corporate thing, but I still love this store. read more

Wow! This company spends so much on advertising and sending out coupons! I try to use a $5 coupon for a fun size- I get to the register and I can't use it a a $6 item that is a fun size- I offered to pay the $1 difference - "their register won't take it" I tried a $4 "fun size" but I was told the register won't take that either! What a joke! Don't waist my time and I'm not coming back- I don't have time for this! read more