Came into Bath & Body Works with a gift card and unfortunately my initial experience during checkout was not pleasant. The associate assisting me was not friendly and had me scratch off the PIN with a paper clip, which removed one of the numbers and made it unreadable. She showed little concern or willingness to help resolve the issue. Thankfully, employee Germiyah stepped in without hesitation and completely turned the experience around. She was patient, kind, and extremely helpful throughout the entire process. She worked hard to find a resolution and maintained a positive attitude and smile the entire time. Germiyah truly went above and beyond what I could have asked for. A1 customer service, Germiyah! Bath & Body Works is winning with team members like her. Thank you again! read more

If I could give zero stars I would. By far the worst bath and body works I've ever been in. I'm very conscientious about who and where I spend my mom with with: I left out of here with my money in my pocket. I'll be fair and acknowledge that I went in a few days (maybe a week) after the candle sale so perhaps they were still tired. But no one greeted me. The store felt for lack of a better term junky. Scents were out of place, none of the wallflowers had the corresponding candle scents displayed with them. So it was impossible to test. All of the associates acted like they'd rather be elsewhere. The line was a nightmare. If that wasn't enough I witnessed the manger be extremely nasty to other customers over incorrect signage. I think I'm good on this location. I may try one more time and if it's better I'll update my review. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Waldorf, Maryland

Oh Bath & Body Works, the memories you bring me! From the days of middle school and being obsessed with Warm Vanilla Sugar to the more subtle fragrances of today, Bath and Body Works is the place to play...with floral, sweet, and lush scents of course! Alas, its been quite some time since my days of frequent shopping. On a recent visit here, I was greeted by clean, organized displays and employees to help if I needed it. I'm pretty independent but nice customer service is always welcome. Parking is ample and easy and it's in a shopping center with many other stores and fast-casual eating. As I said I'm not a frequent customer, so this is probably closer to a 3.5 rating. I'd recommend this location. read more

Like this location. The people are nice and never had any trouble finding what I want.

This always come for candle but leave with so much more. Today I left with a few room sprays and lotions. All the women in the store were kind and attentive to my needs. I'm sure I'll be shopping at this location soon. read more

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Will never go here again. They like to make up their own hours. On two occasions I've gone during NORMAL business hours (that I checked on both the phone line for the store, and online) and the associates were standing inside just pointing to the hand written sign saying closed. Just save yourselves the time and go to the St. Charles Mall location. read more

From the moment I walked in, I felt welcomed. I was asked if I needed anything, if I could use any help. They had a sale going on so I stopped to check it out but I was sure of what I wanted. When I got to the register, the woman helping me out asked if I found everything okay. I had one lip care product and she let me know that there was actually a sale going on for it too and I ended up buying a couple more! The store was very neat and clean and organized. read more

Amazing. The focus of the new look is encouraging a much more robust guest experience, that marries themes and "stories" to uncovering needs. The White Barn "shop in shop" concept offers brilliant displays, and targeted lighting to satisfy the most discerning home furnishings shopper, while presenting candles and wallflowers much like you'd see them in your home! Elevating the presentation notwithstanding, the store remains the singular top spot for fragrant body care, soaps and sanitizers. Every item is presented so as to demonstrate that it could potentially be a gift for a friend, a loved one, a neighbor, or a colleague! And, once that's done.. why not treat yourself!! On average, 15 minutes is all it takes to elevate your shopping experience, and BB&W at Waldorf Marketplace will more than meet your needs. read more

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THIS REVIEW IS FOR THE ONLINE STORE. Zero stars I love this location every time I go in the girls in there are friendly and soo ready to help even when they're stocking. I made an order online on the 7th estimated delivery was 10th-19th haven't received my order. So today on the 25th I decide to call them and I'm told that my order was delayed because of damaged merchandise by the dielivery company and that they aren't made aware of the issue until the items are returned to their warehouse.So my question is as the customer why aren't I made aware of a delay? Then I'm told by the manager continually "it's says here you received a credit" yeah because after I called you guys I'm told half of my items are now unavailable. If my money was delayed y'all would be quick to call or email though. read more

I'm always overwhelmed when I go into a bath & body works - usually, way too many smells, cramped with products everywhere, and pushy salespeople. NOT here!! I walked in and wasn't assaulted by smells or salespeople. The store is expertly set up so there's plenty of room to browse without feeling like you're going to knock something over. The salespeople are Super friendly in a genuine way (here's looking at you Kim and ... equally nice/helpful lady who I can't remember the name of). My experience was so pleasant I'm still thinking about it 3 days later :) Thanks for managing the store wonderfully! read more

When I tell you that the experience in this particular location is amazing... it is! The employees are so friendly and helpful. They make the shopping experience even more fun than it already is. I only visited to take advantage of the hand soap sale and left out with a little bit of everything in the store. I had to ask who the manager was so that I could give a million kudos to Mr. Williams and his ENTIRE team. This is what a team and fantastic customer service looks like. read more

I usually have a pleasant experience here,however I came into the store and knew what I wanted,I went to the area in which I needed to get an item.The store clerk was in the way of the item I was trying to reach.I politely said excuse me and she turned around and said "yes" as if she was annoyed.I reached for my item and proceeded to purchase.But Carly's attitude said I dont want to be bothered today! read more