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    Rainbow

    5.0 (1 review)
    Closed 10:00 am - 9:00 pm

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    7 months ago

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    The  FIX - St. Charles Towne Center

    The FIX - St. Charles Towne Center

    2.1(15 reviews)
    0.4 mi

    I reached out to this company back in September to get my laptop screen fixed. The number on Google…read morewas 301-751-5869 at the time. I prepaid for the part as they said they had to order it. On September 20th they called and left me a voicemail saying it was finally in stock after some sort of delay because originally they told me it wouldn't take that many days to arrive. The part arrived. I brought my laptop up to the mall and left it there for a few days. I had to keep calling to check on the progress of my laptop. I decided that one day I would just come up there since I didnt live that far from the store. I came to the mall and asked about the status of my laptop. He told me I could take it home but that they broke something different in the process of fixing my screen. The broke the "bezzle" so basically I cant close my la[top down all they way and have to be very careful with it while using it because the screen could fall. The placed tap on the screen to hold it up from falling apart and told me that they had ordered another bezzle and when it arrived they would call me so they could put it on. Because I use my laptop for work they told me it was fine to take my laptop home and to just becareful using it. I called the store back every couple of weeks trying to be patient. I would call every 2 weeks then i think i waited 3 weeks then another time i waited a whole month before I started to get frustrated and wanted answers. This time when I spoke with them they said they ordered it but it was taking a long time arriving, that it was hard to locate that part but it was in route and the moment it arrived they would call me back. So then a few days after Christmas I decided to go to the mall again and talk to them in person. I asked the guy at the desk where the part was for my laptop and explained the situation and he seemed nonchalant stating that they changed management and the people who use to work there no longer work there. Seemed very fishy and upsetting so I asked who the manager was and who was in charge of things and told them the last people said my part was on its way to the store. He basically told me he couldnt help me and that they changed thier number. Now when i look on google it says the store number is 240-633-9373. This is unacceptable and i deserve for my laptop to be fixed or this company owes me a brand new laptop for heir negligance on informing customers that they were getting rid of team members while parts where being ordered that customers were still waiting on. They literally told me they broke the bezzle while replacing my screen that it was on them and that they were ordering a new one. This is not right

    absolutely terrible experience. very polite people with terrible business skills…read more the left hand has no idea what the right hand is doing. you cannot believe anything they say. when I went to pick up my computer, after leaving it for repair, and instructed to pick it up, I was told upon arrival, OOPS after we looked at the computer this morning, you will need a new hard drive. Sorry for telling you to pick it up today. No call, email or text. This happen multiple times (over three). Excuses and the upsale is what you get to look forward to with this business. Save yourself the disappointment and headache, find another computer/cellphone repair business. they earned less than 1 star. Complete waste of time and resources doing business with The Fix - St. Charles Towne Center

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    The  FIX - St. Charles Towne Center
    The  FIX - St. Charles Towne Center - We provide the best service at the best price point with a limited 90-days warranty. Contact us now at (301) 653-6242.

    We provide the best service at the best price point with a limited 90-days warranty. Contact us now at (301) 653-6242.

    The  FIX - St. Charles Towne Center - With the help of our professional phone repair services, any type of your phone-related problems can be sorted out

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    With the help of our professional phone repair services, any type of your phone-related problems can be sorted out

    Super Beauty - Outside of establishment

    Super Beauty

    1.4(12 reviews)
    1.0 mi

    i have spent on a good day $1,000 to $1,500 on beautiful wigs. i went to this store and i spotted a…read morewig. i touched the wig..touched with my fingertips an old lady who was working there said you cant touch the wigs. i said if im going to buy it, i need to feel the quality of the wig. she said no!!!!!!! or i'll call security. i told the young black ladies on the register & she said no you cant touch those wigs on the tables in the back. why ????? the wig was less than $50.00 i could have both that wig + more wigs that day.. i promised myself, i will never go in that store again to buy a wig. i will continue to shop there. do these koreans realize its the blacks that spend their $$$$ on 90% of beauty aids and wigs. how stupid do they think we are. how dare them. stay woke people.

    If I could give zero stars, I would. The customer service here is seriously lacking. The young…read morewomen at the register were rude and completely inattentive. Despite there being only two other people in the store, I waited in line for 10 minutes while three cashiers stood around chatting about their personal lives instead of helping customers. When one cashier finally became available, I approached her, only for her to take another customer who blatantly cut in front of me. Both she and the customer acted as if I wasn't even standing there. It was 95 degrees outside, and I was already drained from running errands, so I chose not to escalate the situation--arguing with teenagers isn't worth my energy. I walked out and won't be coming back. I'd rather shop at Target--even though my community and I are currently boycotting them--than spend another dollar at this place. Avoid this store at all costs.

    Rainbow - womenscloth - Updated July 2026

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