70 year old widow here. I hired Bath and Company to install new countertops in a very small kitchen. I paid 50% in advance and the remainder on the day of installation. They arrived at 2 PM for a 9-10 AM appointment. I called throughout the 4 hour wait but no one got back to me. There was a lot of loud banging in my kitchen. They left without finishing the job and refused to come back to complete grouting one section of backsplash to the wall. My dishwasher is dented inside and out. It was filled with refuse and is no longer attached. It wiggles in place. The door has two diagonal creases. It makes a strange noise when run because it is loose, My floor is gouged from the stove being dragged out and then turned , then dragged back. It isn't level because they didn't adjust the legs. They installed the new stainless sink and deeply scratched it. There are scratches on my cabinets, fridge and range hood. Francisco, the owner came to view the damages and said he would come back to complete the job and repair the gouges in the walls where his workmen had used chisels to remove the old backsplash and paint the wall. His son Lucas arrived instead, with an attitude. His father AND the workmen had all apologized for the damages. Lucas spread spackle on the walls to patch the gouges in the wallboard and did a good job. BUT he insisted that spackle was the correct medium to attach the backsplash to the wall of the unfinished section, as if I didn't know the difference. He said that those thick blobs would be fine when they dried. He attempted to bully me while he was there with a swaggering intimidating attitude and a fresh mouth. I was totally relieved when he left. I would not want him in my home again. All in all the damages and unfinished work came to almost a thousand dollars. I've been forced to file in small claims court. As a 72 year old widow I am unable to make the repairs myself and certainly can't reattach my dishwasher and level the stove and replace flooring. They also left the place dirty and I even had to clean dirty handprints off my walls. All in all an extremely upsetting way to be treated. I'm convinced that being an elderly female is a large contributor to their lack of response in following through with Francisco's promises of job completion and repairs and Lucas' threatening att I'll see them i i'll see you in court. read more

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It's really annoying when a company lists their hours online and they are not accurate. Drove 50 minutes to get to this location I won't be back read more

Bath and Company - Kitchen & Bath Near Me - Danvers, Massachusetts

Roberto at Bath and Company is the best. He was so helpful and his quote was by far the lowest. The cabinets were exactly what we wanted for our kitchen, and we get compliments on them all the time. Highly recommend!! read more

Terrible. Absolute terrible customer service. I've been trying to purchase a vanity via a big deal for a while. Several weeks ago I placed an order, was informed the specifications were sent off to the cabinet makers and remnant area, only to never hear back from the associate. I sent multiple emails with no response, I called, never got an answer, only to finally get a simple "we don't have anything, sorry". Do not waste your time with this unprofessional company. read more

I have worked with your designer, Maureen on several projects. Her attention to detail is a welcome change from the quality of service I received in other places. She stays with you from beginning to end of the project and it is very much appreciated. Love the new location!!!!!!!!! read more

I worked with Maureen and Evania on a renovation that I was managing from the other side of the country. They were great to work with, and were a huge help! They helped me choose all my finishes and even chimed in on paint colors. I love the finished product, and without their advice and vision I couldn't have done it. read more

I approached Bath & Company in late May after reviewing online review of this company off of Angie's List, BBB, Yelp and Facebook. Generally, the reviews appeared to be mostly ok. I am a firm believer of supporting local small businesses in the area. I originally started working with one sales representative who really didn't have the knowledge of what was involved with a kitchen remodeling project and eventually got directly involved with the actual owner of the business, Roberto Santos. I explained to the owner what I wanted to do with my kitchen which was completely remove all of the original cabinetry, countertops, flooring ect.. First step in the process was to have the kitchen measured and the owner highly recommended using his preferred general contractor named Erlon. I went on the good recommendation and honesty of the owner that this was the best person to use for my job. I set up visit with Erlon to come to my house and go over what needed to be done and he was going to do the measurements. I had asked the owner of Bath & Co if he was going to come to my house as well, but he said no, Erlon will take care of it . I explained to Erlon with my wife what we wanted to do with the kitchen, which was keep basically the same design but just move the stove and refrigerator and add molding around my kitchen window as the house was not built with trim molding around that particular window, it was originally ceramic tiled around the window. Erlon supposedly took down all of the notes and measurements and said he would pass them along to the owner of Bath & Co.. Several days later I was presented a quote on the cabinetry directly from the owner of Bath & Co along with a lump sum quote of what the cabinets, trim pieces and moldings would cost. I agreed to the price and gave him a deposit to go ahead with ordering all of the materials. A few weeks later the order was ready to be picked up at the manufactures distribution center which is fairly local to where I live. I went to pick up the order and brought everything home and placed everything in my garage. Erlon started the job shortly afterwards first installing the base cabinets then the wall cabinets directly over the base cabinets. First issue arose when the cabinets on the wall went directly to the end of the wall edge of the window opening, which was not what I wanted. I was not happy with the look and told Erlon this was not right and I told the owner of Bath & Co we have a big problem. There was a conflict at that point between Erlon , Roberto (owner of Bath & Co) and myself and I was blamed for not telling them I wanted to add trim around my kitchen window, well my wife knew that we told Erlon we wanted it and it was shown on the kitchen design photos. There was a question now of who was going to pay to get the two cabinets that were too large that were around the kitchen window. I felt I should not have to pay again, but the end result was Erlon refused with assisting in the cost of the new cabinets and the owner of Bath & Co said the only thing he could do was pay for the less expensive of the two cabinets needed, at that point I had no choice and felt pressured into buying the additional cabinet for an additional $160, which the owner said it was his "cost" . My kitchen was apart, we were on a time schedule as my wife was pregnant at the time. Ironically, I was not offered any compensation towards what I originally paid for the first two cabinets that were useless to the job at that point. Additionally, I had mentioned in the beginning I wanted the cabinets to be flush to the ceiling without any gaps between the top of the cabinet and the ceiling. The crown moldings were not ordered correctly and were not big enough to satisfy the difference in height. I had to return the original moldings and purchase moldings that were substantially more expensive to the cost of $420.00. So between the cabinet I had to buy for $160 and the moldings for $420.00 it cost me an additional $520.00 that I should not have had to pay if the order was done correctly. If the owner of Bath & Co had come to my house as I asked him to multiple times I could have showed him what I wanted as he portrayed himself as the "designer". The kitchen project progressed after waiting two weeks of waiting for the two new cabinets to come in. I had multiple issues with the contractor Erlon, his quality level of work was awful, he was not punctual most times showing up after 6:00 p.m. to work on the job for a couple of hours. He had no attention to detail and to be honest I don't think he was qualified to do the job. He didn't show up the the right tools and materials, mainly wood shims and nails/screws ect.. I stressed to the owner of Bath & Co I was not happy with the outcome of how the kitchen job was progressing as cabinets were crooked , misaligned and trim pieces poorly cut . The owner told me to not pay Erlon, simple as that or "throw him out of my house" with no pay. I was put in a read more