Knowledgeable and helpful staff. Very honest in answering questions. I'd go back for the next need in a heartbeat. Was there for help with an iPad read more

On 09.22.25 at approximately 10:00 p.m. EST, I accidentally dropped my phone face down on a hard, dry floor, which cracked the screen. Around 11:00 p.m., I attempted to file an insurance claim through the Xfinity app, but the process would not complete. Since I did not have access to a computer, I contacted Assurant via chat to get the claim started. That interaction was extremely frustrating. The agent was impatient, unkind, and ultimately gave me incorrect information by telling me I could go to an Xfinity store for repairs. Later, I received an email directly from Assurant stating that my repair location was Batteries Plus on Pipestone and providing a link to set an appointment. Because half of my phone screen was not functioning, I could not use the link to schedule. I decided to go to Batteries Plus in person the next morning around 9:00 a.m. I provided the staff member with my claim number and explained why I did not have an appointment. Her response was dismissive and inappropriate. After I explained, she asked why I didn't use a computer and remarked, "Most people have computers at home." This comment was unnecessary and unprofessional. She then told me that no technician would be available until 11:00 a.m. and that I should return around noon. This made me question the point of requiring an appointment if staffing is not aligned with service availability. While another employee arrived, I overheard her whispering in the back, including the comment, "I'm just trying to help her," in a snarky tone. There was additional confusion when my claim showed under my ex-husband's name, even though my account should have been fully updated into my name years ago. This ongoing issue continues to cause unnecessary obstacles whenever I need service. When I returned after noon to pick up my phone, a different staff member rushed me through without explanation. I later discovered that a screen protector had been applied to my phone without my consent. Regardless of the waived deductible, this is an unauthorized modification to my device. I do not use screen protectors, as they are ineffective on curved screens and break easily. To summarize, I experienced: Stress and misinformation during the claim setup with Assurant. Disrespectful and dismissive comments from Batteries Plus staff. Lack of professionalism, including whispering about me within earshot. Continued account mismanagement, with my ex's name still tied to the claim. An unauthorized modification to my device without consent. This experience was unnecessarily stressful, and I hope it is addressed so no other customer has to go through the same. read more

Staff is kind and so helpful on the phone and in-store! Great customer service will definitely be back. Thank you1

I've been there several times to replace batteries. They always seem to have the right one and they are very cordial and ready to help.

Absolutely wonderful job they got me in and out and they are half the price that apple charges on repairs. I got my screen fixed and I was barely out the door when they finished. Great job highly recommend. read more

They were very helpful in getting by phone working up to speed by replacing the battery for me.

I used Batteries plus bulbs before in another state years ago and it was horrible. Now needed an iphone battery replacement quickly and didnt know where else to go in SW MI so i went to this BH location. Total opposite experience. Couldnt have gone better. All done in a little over an hour and on a Saturday morning even. Worked with Rachel and she did an awesome job. True professional in her knowledge and experience. Highly recommend this location for any of their services. read more

If you know what you need probably good place. I overheard an employee helping another customer and she seemed pleasant and helpful. I needed help in determining what I needed - just didn't like the almost condescending borderline rude way I was treated. Maybe it was me - maybe he was having a bad day, but I'm not going back. read more

Went here today to have a screen changed on an iphone 7. Lady their said come back in 2 hours. When we called after 1:15 mins, she indicated that it would be ready in 30 mins....right on schedule. When we arrived to pick up the phone, she said she was not able to complete the repair because the screws were stripped. This phone has never been serviced before, I wonder who stripped these screws. She then took another 20mins to "try to reassamble" our phone. At this point I asked for the phone back in the many pieces it was in and took it elsewhere. While she was kind, she was also not up to the job she said she could. Think twice before you use their phone repair service. read more

They stand by their warranty. Took my phone in to replace the screen. They were super friendly and helpful. Fixed the screen but then the phone didn't work when I got home. They replaced the screen with a completely new screen and screen protector, tested it and its working better than it did before. Hopefully we won't have to fix a cracked screen again, but if we need to this is the place I am taking it. read more

Took my iPhone 7 in for screen replacement. Also purchased screen protector and a new case. Service was great. Repair completed as promised only took 2 hrs. Provided a coupon for screen and discount on protector and case. Would recommend this place. And everyone had on a mask. read more

First time at Batteries Plus for key fob batteries & phone accessories. The salesperson, Charlie was very courteous & helpful. Excellent customer service, super friendly & pleasant. I will definitely go back when in need of batteries. Overall, positive customer experience! read more

I stopped here to see how much it would cost to have my cell phone repaired trying to decide if I should repair the screen or buy a new phone. The man I spoke with was very polite and explained to me what they do and gave me an estimate of repairs in just a few minutes after he looked up the parts he would need. He said he would need the phone for 2 hours. The work is warrantied. I looked at battery pricing while I was there and realized I could have bought my car battery there and saved $20 for the same battery I bought at the auto parts store down the street. Grrrrr. Nice place. Nice people . Wish I had found them sooner read more

I scheduled 2 iPhone repairs, on line, at Batteries Plus in Benton Harbor ,Mi. When I showed up for my scheduled repairs,the store employee had a meltdown. He claimed no one told him about the appointments and he was scheduled to leave. He told me, very rudely, that I would have to re-schedule . Apparently appointments mean nothing at Batteries Plus and neither does the phrase "customer service". I have never been treated that rudely at a retail store. Needless to say I will not be frequenting Batteries Plus again! My cell phone still needs to be repaired! read more

Scheduled an appointment to get a battery installed on an iphone and received a time confirmation for the appointment. When I arrived the clerk said they had other walk ins earlier and it would be at least 3-4 hours before they could do the work. I scheduled the appointment 1 hour earlier and wasted my time driving over to their store only to be told they did not have time to do the work. It was a waste of my time. Would not use them again. read more