I forgot my password to my MacBook and totally messed everything up. I took it to Wes and he had it…read morerepaired in an hour at a very good price. Very friendly and professional. I highly recommend Diedrich Tech Repair for your tech issues.

Reliable, affordable, pleasant. More importantly, Wes is an excellent analyst, not looking to break…read moreyour bank, honest. He has been helpful on phone problems, laptop, printers and general advice about computers. And helped me purchase an appropriate printer when mine was starting to chronically act up. Highly recommended. Glad he is in Galena.

I appreciate them being an Amazon return opportunity that opens early in the morning.But Jason…read morereally shouldn't be the person of that desk. I said good morning, he ignored me.I told him why I was there, he ignored me, slammed my package on the desk and rudely inquired if I wanted a receipt. Like dealing with a toddler.

Helpful and knowledgeable staff. Sometimes there items a little more expensive, but they train…read moretheir staff on the products. Tech Service group is helpful.

Great customer service. Clean, organized store. Helpful and knowledgeable. I will be back with…read moreany future issues with my electronics. More than anything this company is honest and won't take advantage of you. Some of us don't know much about technology.

Went to get my phone screen replaced at 4:30 and by 5:10 I was out the door. WOW Josh was like the…read moreflash. He even put on a new screen protector in that time. He blew out my charge port and speakers (I blushed a little) what service. what value. Thanks for the A++ service

I stopped in with a Fitbit that wouldn't charge and a Samsung tablet that was, well, just dead…read more The young man who helped me admitted that he wasn't familiar with Fitbits but took time to look it over and determined that the faulty charger was the problem. Unfortunately my tablet was beyond repair. I expected a minimum charge but he politely asked that I leave a review as payment. Heck yeah! I highly recommend CPR!

Thought I had a serious problem with my phone not taking a charge. Without an appointment, just…read morewalked in. The young man behind the counter took my phone, did a few checks, a few clicks, handed it back, done. It was obviously easy for him, but I would have never figured it out. No charge. Amazing service.

He fixed my screen quick and easy! definitely going back for any of my screen repair needsread more

Tom came out to replace my phone screen and we discovered that the back glass was also damaged. He…read morereplaced the screen, and we made arrangements to replace the back after a replacement was ordered. After the back arrived a couple days later, he reached out and made an appointment. He actually showed up on a Saturday morning to make the second repair. Both times he came to my house. He completed the repairs in just a few minutes. His communication was excellent and I felt that the cost was very reasonable, especially for both repairs being a house call. I highly recommend him for repairs! The first repair was under the insurance on my phone as he does repairs in my area under Asurion. The second repair was out of pocket as it wasn't covered. It was a huge savings over the about $250 to replace my phone. Also, I didn't have to drive anywhere and drop my phone off, plus I didn't have to go through all the time and hassle of moving all my data and settings into a new phone.