We went here because the batteries for our RV stopped working. We purchased them about a year ago and needed two new ones. As soon as we walked in, we were greeted right away. The gentleman at the front desk was very friendly, knowledgeable, and was able to answer all of our questions. We ended up purchasing two Group 31 batteries. The whole process was quick and easy. We were in and out of Batteries Plus in less than 10 minutes. My only disappointment is that they were not able to locate our previous battery purchase in their system. Since we bought them about a year ago from Batteries Plus, we had hoped they would still be under warranty. Aside from the warranty issue, everything was great and would come here again for batteries! read more

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I am so happy I found this Batteries Plus. I got what I needed and the guy that helped me was extremely kind and helpful. 5 stars all day.

Honored my duracell battery warranty at 3.5 years so that was nice. saved 500 when its a diesel truck

Sold me a TWO pak of 2032 for $11.91. Got home discovered I already had a NINE pak of 2032 purchased on Amazon for $9.88. Fine print on back of receipt,said return within 14 days. It was a couple days past 14 days. They wouldn't accept the Batteries, offer a store credit, NOTHING. So now Batteries Plus gets NOTHING from me, ever again. Shop Amazon it's waaaaay CHEAPER! read more

I needed a new remote battery. The nice young woman was nice and quick! I would come here again when a battery is needed

I went to the Batteries plus located on Sunset in Henderson to purchase a battery for my watch and a battery for my cordless drill. Wasn't meant to be, after 10 minutes of waiting for the one and only on duty employee. The gentleman not only never had eye contact, but failed to acknowledge my presence!!!! So I choose to leave and still no acknowledgment on the way out!!! Was because I was white???? I will boycott this store to the end of time. read more

The salesman Tom had a very bad attitude and was rude to me and customers who called on the phone , he wasn't very knowledgeable on motorcycle batteries and got upset and acknowledged he was upset because I corrected him on misinformation. read more

Mike was incredibly helpful and had great customer service. Even with possible bad news was really informative and polite. Definitely want to see him any time i need assistance. read more

Can't say enough good things about my experience today at this Batteries Plus location! While cheaper car battery options for my vehicle were strangely out of stock at all Costco and Walmart locations in the region, the extra I paid was well worth the quality service provided by Tom installing the battery and running diagnostics on the alternator and starter. One man operation this morning but service above and beyond expectations, THANKS TOM!!!! read more

This place is a JOKE and an embarrassment! I brought a car battery jump starter from here. There's one big problem though! There wasn't anything in the box, except a bunch of dam lithium mini coins. You can't make this crap up. The dude sold me a dummy display! I called the store to get an explanation and they REFUSED to pickup. They didn't even call me to acknowledge their huge mistake. They're AFRAID to pick up!!!!!The customer service was embarrassing and disgusting. I'm just STUNNED! At least offer me a discount coupon on my next order or something. This place is a huge disappointment. I'm just stunned by this joke of a store!!! Just look at this!!! Don't buy anything here!! read more

Batteries Plus - I expected my jump starter and got this bullshit. SMH - Electronics Repair Near Me - Las Vegas, Nevada

if I could, I would give this place 0 . A friend recommended them to change my battery on my 2003 mercedez C230 Kompressor. they reversed polarities when they put it in the car. A bunch of stuff got burned. they cover part , but all the electrical problems such the cluster, my air conditioner, windshield wipers, radio, mirrors, one of the headlights, and break light don't work since they did that. now a year later, the good battery that they gave me in place of the burn one is bad, the seal came off, so I took it back to the business and after testing it, the told me that because the battery was not good, they couldn't honor the guarantee.... say what??? they argued that I must have done something to it, . I would never ever recommend or get near this business again! I sent an email to the area manager with no response. I ended up having AAA come to my house where the car was without battery and put one in. I would never recommend this business. read more

Batteries Plus - Electronics Repair Near Me - Las Vegas, Nevada

This Store is terrible for Automotive Batteries. Avoid buying an automotive batteries from them at all cost. I purchase their top of the line battery it worked for about a year and then started failing to hold a charge. I returned to the store to have them honor the warranty to be told that they will have to decide whether or not they can honor the warranty. The decided they need to hold the battery for 24 hours to test it and then if the, "manager," decides to honor the warranty? Customer service was awful and clearly doesn't understand how automotive battery testing works. There is no battery test that takes 24 hours. When I confronted them about this they admitted they are going to charge it. I pointed out that charging it, isn't a test if it's health. Bottom line. Avoid this place. read more

It's been quite a while since my last review of batteries plus bulbs. I've been here several times in between. These last two times I come for car batteries. We just bought a 12 year old. Used Audi with a weak battery that needed replacing. If you go online, you discover that this cars battery is a difficult install. I checked with an Audi dealership and they were going to charge me in the range of $700 to put in a new battery. I called up bulbs plus. They had one battery that would fit my car that was in stock. With installation and a four year warranty. The total price was $255 out the door. Rubin couldn't have been nicer or more helpful. Definitely the place to go for hard to find bulbs and difficult to install car batteries. read more

Been here twice to buy a car remote battery. Clean store great selection and friendly employees

First time visit to replace our car fob batteries. A little pricey but we both felt worth it. Excellent service. In n out in 15 minutes. Will definitely be back. read more

Amazing customer service the team at this store is exceptional! They had the 2 Batteries needed for our class A Diesel.

If you need a car battery get it anywhere else other than batteries plus. Not just this store but every damn batteries plus that exist. Policy is absolutely horrible. Corporate is a joke. Management is a bunch of clowns. Their batteries are hot garbage. Spent over $200 for a battery that lasted only 1 year. Took the battery for a warranty exchange and the incompetent employee who was supposed to charge the battery overnight, never charged it! Waste of time, waste of money. Give it a year and they will be bankrupt and out of business. read more

I wish I could do negative stars. Went in there for the second time today had this man Tom helping me. Which by the way last time he was so rude to me because my phone wouldn't turn on. I'm trying to get a phone screen repaired and then he proceeds to say it won't turn on again and ask me if it turns on I said yes, then he plugged it in and continues to help the customers behind me. He came out from the back and my phone is on and I asked if he would help me because I have an appointment at 10. He said he was changing a watch battery first because changing a watch battery is faster than writing up the paper for changing my screen . I said so you're gonna help the person behind me first because what they're getting done is faster. He said your phone wouldn't turn on. I said it's on now and last time you did it without it turning on you just trusted me when I said it would turn on. He said no I didn't and I 1000% for sure was on the phone with my friend and he remembers this whole situation. I actually thought to myself how rude of this man was the first time I came in there . I had to sign an extra part of the paper because he didn't want to be liable if it didn't turn on. But all I'm saying is don't go here!!!! not for anything!!! This man Tom is terrible rude and I would never suggest this place to anybody and I will never go back there. I even tried to give him a minute to apologize or fix what he was doing and maybe help me first since I've been in line for over 15 minutes already. but he didn't. He proceeded to help a man change a watch battery who didn't have a warranty and then he said I guess I'll just give it to you because you said you had it. And it's kind of similar to the one you have a warranty on. sounds like he's doing some crappy business For this place. read more

We found a highly-rated car battery in Consumer Reports magazine for my car and went to Google and found that Batteries Plus Bulbs carried it. Called up the nearest store on Eastern Avenue in Henderson and reached Chris who was the owner. He told me he was "short handed", but still asked me to come over and he'll take care of me. When I arrived, I saw that Chris was literally short-handed. He was working with a broken arm! However, that injury failed to deter him from giving us quick and excellent service. Yes, that included him replacing the battery single-handed! I also received a $10 discount, a $10 mail-in rebate, and we got a new battery at a good price all within 20 minutes and without an appointment. Since auto batteries need replacing about every 3 years in the desert, we'll be looking forward to more of Chris' batteries and personal service! read more

Batteries Plus - Install a car battery with one hand? No problem! - Electronics Repair Near Me - Las Vegas, Nevada

I have been a frequent customer of Batteries Plus for years, that is until today. Never again! I stopped in thinking that I would be able to pick up a simple Lithium Coin Button battery. When I approached the counter 3 employees were huddled around a computer. After a couple minutes an employee asked what I needed. No greeting. I replied that I needed a new battery. Without even verifying exactly what type of battery the female employee started reciting dollar amounts. I held out my device and asked if she could verify the type and pop a new battery into my device. She replied that it would be a $3 service charge in addition to the cost of the battery. I replied for simply removing the old battery and replacing it with a new battery it would be a service charge? Maybe five seconds of effort. I obviously wasn't going to receive any satisfaction from this employee, I asked to speak to the manager. When the manager came out he immediately recites the same service charge price. I have purchased batteries in the past and have never been charged a service charge. What happened to simple customer service? Why should customers be charged a service fee for an employee to just perform the task they were hired to perform? What's next an entrance fee for just walking in the door? Obviously as a customer I have choices and I will not be returning to a Battery Plus store in the future. read more

Went to get warranty replaced for a battery we were sold. Employee at first said they could do the install and replace the battery since my injuries prevent me from doing it myself. Then the employee had to call the blue Diamond store because he wasn't able to read the paperwork we came with for the warranty replacement. We were then told he couldn't do the warranty swap because he was the only one in the store. Even though employee had keys to the store, or else how is this number nuts supposed to close the store. Told us to come back Monday when there's more than 1 person. Told employee we couldn't since I work most of the day and afterwords had to take our other car in to be repaired from an auto accident. This employee still harped on doing it Monday when asked if Sunday was available enough for the install. DO NOT SHOP FROM THESE PEOPLE EVER AGAIN!!!!! read more

I bought a battery for my gate remote. In less than a month the battery died. It's unusual since I haven't replaced my last one after 3 years. The staff tested the battery and her exact words. "Oh Wow it's dead, unfortunately, we cannot replace it coz it could be your remote. I can give you a 10% discount. LOL. That is too ridiculous. Less than a month and the receipt clearly showed it. I know my battery is only $6, but for her to blame remote right away and not blame a faulty battery was ridiculous. If i came back 2nd time then you can clearly say it's the remote. If anyone had same issues, i hope you take time and write a review. Update: It has been 24 days since my last review and surprisingly i was able to find the battery at the .99 cent store and so far it's still working. I bought 5 for the same price of 1 at their store, since it's harder to find. I guess, it's true not all expensive things have quality. I bought from battery plus thinking it would last longer. Change your policy or screen your staff. If customer has no receipt then maybe give them no business. If a customer comes back with a receipt for the 1st time. Don't blame their remote right away and give them a ridiculous 10% discount. 2nd time, then blame the remote. . Don't make all your customers trying to pull a fast one. Your store sucks and your staff needs re-training on how to do customer service and not act like she owns the damn store. read more

I love stopping by this store when I need to recycle batteries and light bulbs. They even take the long fluorescent bulbs for recycling too! They carry a large selection of batteries and bulbs and I've purchased several items here including bulbs for my oven and ceiling fans. The employees are always friendly and willing to answer any questions I may have. read more

Batteries Plus - LED bulbs! - Electronics Repair Near Me - Las Vegas, Nevada

I bought a $200 car battery a year ago, it went dead. Brought it back because it was fairly new and still under warranty. They tested it and said it's dead but they won't replace it blaming misuse!!! First time I have heard of such a horrible excuse. I googled complaints and sure enough they are the worst warranty program. Autozone never questioned me before on any battery warranty. WORSE WARRANTY IN THE INDUSTRY DO NOT BUY ANY CHEAP BATTERIES FROM THIS COMPANY. Would have given them negative stars or zero but not allowing me to do it. read more

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Great store for finding batteries, chargers, light bulbs. They also offer cell phone, headphone, laptop, mp3, tablet and e-reader repair. I was looking for a hard to find battery and they were able to help. It also required some soldering and they were able to do it. They offer 10 perfect off when you buy online and pick up in store. Customer service was great. read more

Batteries Plus - Entering store isle - Electronics Repair Near Me - Las Vegas, Nevada

10/15/2023: The customer service exhibited by Jarred was phenomenal. I believe that Jarred must have a Masters' Degree with anything having to do with batteries. Thank You Jarred and Thank You Batteries Plus. read more

This store has the worst customer service I've ever experienced in a battery plus store. I brought in three motorcycle batteries, one lithium battery that I bought here, asked them to check or charge. The guy behind the counter had no knowledge of any kind regarding these batteries (that they sold me) I wanted to purchase two additional batteries, the guy would not come out from behind the counter he would just point in the general direction where the batteries I was looking for were. Long story short... I took all my batteries and walked out I will not ever come back here again, this guy should not be in customer service. read more

Jonathan was extremely helpful. He was able to program two of my car fobs I bought of Amazon, make the keys, and charge me all one fair price way cheaper than what I would have paid for one fob at the dealership! It was fast, honest, and easy! I highly recommend working with Jonathan at this location. read more

03/02/2022 "Consumer - Beware," Reference: Batteries Plus Bulbs. Below you will find Owner and upper managements way of conflict resolution. As I explained in my previous complaint, it was not "Battery Plus Bulbs" policy that my wife and I had a problem with! It was being misinformed by the store manager and the mistreatment of my wife and myself that is the issue! My wife is an attorney and was due in court Monday morning! "We we're stranded at the store due to the fact that the warranty battery was still in our car. Had my wife not been stranded and requiring me to rescue her with a jump at church on Sunday morning, I would not have accompanied my wife to "Batteries Plus Bulbs S. Eastern & Serene location! The fact that Frank M., Business Owner of this particular Franchised location is aware and supportive of the store managers behavior and mistreatment of certain warranty customers (See - Other Yelp and Google reviews; Where as other customers were treated fair and their warranties honored and the company's battery policy (Leaving the battery at the location so that the battery may be charged for a period of 24 hours before the battery may be warranted). Is a direct reflection and indication of the type of culture that is being promoted as a common business practice of Batteries Plus Bulbs (See - Business Owners Customer Resolution Below)! "It has been made clear to my wife and I that "Customer Retention, Resolution and Human Morality toward the consumers in the stores community is not apart of Batteries Plus Bulbs, company's mission statement!" Sincerely, Disappointed R. Buchanan Jr. (BSBA), (MBA) [Frank M. Business Owner Robert, According to our records, a battery was presented in a discharged state. Our team advised that the battery would need to be fully recharged to be properly tested, as per our warranty program. If the charging system is not working properly in the vehicle, it would not be maintaining the battery appropriately and could evidence similar issues as described. This can be verified through testing the battery appropriately. Please allow for the proper charging and testing to occur in order to make an informed decision on the next steps. Thank you.] read more

Aw man, this was just bad and has been bad a few times before. It takes so much for me to give a one star review. Poor service, poor customer service, and the inability to fix something they messed up. So here it goes...way back last December I needed a new battery for my Honda key fab. Run of the mill service for these folks. I'm sure they do a ton of these every day. $10.81 later I have a new battery. What they failed to tell me is that they had to replace the screw that was in there. I noticed a day or so later that the screw now in place was kind of fat, but didn't think twice about it. If it held, who cares if it's different? Well, it didn't. A day or so after that the screw fell out and as I was getting out of my car the key and it's parts went every which way. On this attempt, they resolved the problem. They apparently had similar screws in the back, but put in the wrong one. Okay, cool. YOu made the problem, you fixed it. Thanks guys. Fast forward to mid July. Battery goes dead. I think, that's weird, these usually last at least a year, if not a little longer. Head back to Batteries Plus, a young kid kindly helps me, only charges me $6.48 since he said the battery should last at least a year, so no service fee. Literally the next day, the screw falls out. I head back to Batteries Plus, this time I'm met by Beau & Dan and another gentleman whose working in the back. Things just went south very quickly. Most importantly, they weren't able to fix the key. Apparently they don't keep screws in the back and didn't have a replacement. I guess I just got lucky the day I came back last December. Next, they were rude and unprofessional. They swore a ton, dropping F-bombs on the regs. Don't get me wrong, I can curse like a sailor, but my god, be a little more mindful in the workplace. They said the area where the screw goes was a little stripped. They didn't seem to care when I told them that this location is the only place the key has ever been taken to have the battery replaced, so they essentially stripped it. The one gentleman, whose name I didn't get, at least made an effort to try and fix it after both Beau and Dan basically shut down any idea of making an effort to try and fix something their store caused. I appreciated that, but in the end nothing was done. So I left with my key still missing a screw and no resolution with how to get it fixed. Major bummer. read more

My battery suddenly went bad and the gentlemen at this location not only got me up and running quickly , they did the swap out for me on the spot . Thank you guys read more

I usually don't review small retail stores, but these guys go out of their way to get you what you need. Great deal on fob battery replacement for a lifetime, I guess they mean the car :) Prices competitive with quality products. Kudos to J. B. , Jared and others. read more

I've saved a lot of money over the years getting our vehicle key fob batteries replaced here instead of the dealer where the cost was $125 for a replacement. Come here FIRST instead of the car dealer! read more

Great customer service. So far I've been here a few times and the staff is always very friendly. On my first visit I purchased a new cell phone battery because mine was shot. I really like the warranty program and that it is linked to my phone number. So far I've had the battery for a few weeks and I'm very happy with it. Not to mention pretty reasonable prices. I've gone back another time looking for something else. They actually didn't have it (wireless charging dock) but staff was a very friendly & informative. This is definitely my first stop when I need batteries or similar. The store is very easy to find & get to despite being located on Eastern. read more

Do not trust these crooks! They are not certified iPhone technicians and they will destroy your phone voiding the warantee in the process. I spoke to the manager and explained my situation and he threatened me with violence. I spent hours waiting inside the store and watched them run this scam on dozen of unsuspecting victims! Go to Computer Doctor BG on Eastern and Silverado ranch just down the street. They are certified Apple Technicians and not only is the store is chic and comfortable but they hooked me up with a loaner phone until mine was fixed. read more

I wasn't too ecstatic about having to buy a new car battery but I was happy they were open early enough for me to stop in. They are located right off of Eastern and the 215. You can see the front of the store from Eastern so it was easy to find. Parking here isn't too abundant but since i was there early in the morning, there wasn't any issue. They have batteries for every need... watches, laptops, cars, motorcycles and more. Luckily they had the battery I needed for my car. Plus it came with a great warranty that can be used at any Batteries Plus location. I was pleased with that for sure! Customer service here was good but not great. I wish the man helping me had a little more of a sense of humor. Either he didn't understand my jokes or he was just ignoring me. Either way,... just humor me and smile at least. Overall they provided me with what I needed and was happy I was back in a working vehicle. read more

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Avoid this place like the plague. We brought in an iPhone 6+ for a basic screen replacement. The first time, they did not install the replacement correctly and it popped up at the corner. When I took it in, they claimed that it was because someone had sat on the phone but no one has ever sat on the phone. A few weeks later, the screen started cracking. It has been in a case the entire time and has never been subjected to any trauma or anything else that could possibly damage much less crack a new screen. We took it back in and politely explained what had happened and asked them to replace it for free under the warranty. Apparently the warranty is worthless because they refused to replace it for free. The guy claimed that the phone had been under stress from the case but this is the same case that we have used for years without causing any damage. I am absolutely certain that the screen they put in was either defective when they put it in or of such low quality that it couldn't withstand even a few weeks of light use. Extremely dishonest. Fortunately, I paid with credit card so I have some protection there. When I told him I would challenge it with the credit card company he claimed I was escalating the conversation to an unnecessary tone. What tone ? He also told me I could come back tomorrow when the owner would be there. Why bother wasting more of my time with this place. I won't be back. To add icing to the cake, not only was the guy rude to us but he was also rude to a prior, elderly and disabled Hispanic gentleman and claimed he did not understand what the customer was saying even though everyone else in the store completely understand what he was saying. The fact that someone's English may not be perfect is no excuse for treating them with racist disrespect. read more

Terrible attitude received when I returned a battery today, she has zero common sense or courtesy, continued to argue that she sold me the correct battery even though they look nothing alike or fit the application. Apparently personality isn't a requirement to be hired here Store owner asked me to call him, I explained the circumstances and I received an apology and store credit which I didn't expect. Thank you Update, so I finally went back to this store to use my credit, I told the sales person that I was supposed to have a $20 dollar credit on my account, I gave him my phone number, he said there was none and I'd like to speak with the manager, who just happened to be tied up with another problem, I explained what had taken place, then this sales guy starts mouthing off that I incorrectly said credit, it was actually a store credit, so if this happens again, (WTF) I must stipulate "store" credit. What a bunch of idiots, these people should try doing some employee training. I'm changing my review to one star, I'll purchase my batteries on Amazon from now on read more

I have done business with this place before...It seems favored by a lot of people for there is always people in the store. An employee from the rainbow store sent me to the sunset one due to my residence location, to cut and program a fob....The tech there couldnt do so accurately so he recommended another store..He also quoted me 10$ more than the rainbow guy did, also informing me if his work failed it would cost about 145$ to recreate....nonsense it was and so be it that his machine was in error so I left to this serene store...Whole different attitude here,,Daniel , after a bit of troubleshooting, programmed that fob and made a perfect cut... I saved a ton of money to accomplish this,,thanks so much Dan...In all fairness to all involved, you have to know a lot to be a great employee in that chain, and Dan and his co worker are just that.. Saturday 11am oct 13 read more

This review is purely a customer service review. I have never been in to a Batteries Plus Bulbs, nor did I need to. However, my car lost it's power steering on the 215 , upon exiting the ramp I had to whip it into the parking lot and parked in two spaces. Completely shaken and upset, I went into the store to inform them of the situation so no one would tow the vehicle (or think I'm just a jerk for parking like that). Beau was so polite and empathetic towards me and the situation. We exchanged cards and I went on my way. Again, I honestly don't even know what is sold at this store besides, I'm assuming here, batteries and light bulbs? But Beau was so friendly and it was nice to have that interaction after such a horrific one while driving. So thank you Beau for being so nice! read more