I have done business with this place before...It seems favored by a lot of people for there is always people in the store. An employee from the rainbow store sent me to the sunset one due to my residence location, to cut and program a fob....The tech there couldnt do so accurately so he recommended another store..He also quoted me 10$ more than the rainbow guy did, also informing me if his work failed it would cost about 145$ to recreate....nonsense it was and so be it that his machine was in error so I left to this serene store...Whole different attitude here,,Daniel , after a bit of troubleshooting, programmed that fob and made a perfect cut... I saved a ton of money to accomplish this,,thanks so much Dan...In all fairness to all involved, you have to know a lot to be a great employee in that chain, and Dan and his co worker are just that.. Saturday 11am oct 13 read more

This review is purely a customer service review. I have never been in to a Batteries Plus Bulbs, nor did I need to. However, my car lost it's power steering on the 215 , upon exiting the ramp I had to whip it into the parking lot and parked in two spaces. Completely shaken and upset, I went into the store to inform them of the situation so no one would tow the vehicle (or think I'm just a jerk for parking like that). Beau was so polite and empathetic towards me and the situation. We exchanged cards and I went on my way. Again, I honestly don't even know what is sold at this store besides, I'm assuming here, batteries and light bulbs? But Beau was so friendly and it was nice to have that interaction after such a horrific one while driving. So thank you Beau for being so nice! read more

I needed a watch battery changed on a Sunday before leaving for the airport. Unfortunately this was the only place open. The girl working there couldn't even change a watch battery. Isn't this a battery store? She told me to come back later when the manager was in which didn't help me one bit. Poor service. read more

Kayden was great - very professional and super friendly. Great prices!!! I bought lightbulbs and a battery - which he installed in a watch ! Tyvm!!! read more

So, we needed a battery for Lane's phone and we needed some advice as well. Sue and Beau were spectacular, great info and great customer service. This is what customer service is all about - even if they were more expensive, it would be worth it!!!!! YOU FOLKS ROCK! read more

Josh and Rachelle are awesome they worked super hard to make sure I got what o needed!!! Thank you so much!!! read more

I was searching for 4000K bulbs (which by the way big box stores did not have!) and stopped in to be greeted by Gloria. She was so courteous and friendly and knew all about the bulbs I was interested in and the effect I was trying to accomplish for my kitchen. She showed me the display they have showing different brightness and she agreed the 4000k is the one I needed. (You wouldn't believe the difference the correct light bulb makes!) Every time I walk into this store I am greeted nicely and my shopping needs are always accomplished. Tip: purchase the extended warranty for cellphone batteries. For a few dollars more they will replace your battery for the life of the phone....good deal! read more

I come here for all of my battery needs. They have everything one could want when it comes to batteries and lightbulbs! Today my visit was especially pleasant due to Hung! He greeted me immediately and took care of replacing my batteries and even got me to buy some double A's! Thanks Hung for exemplary service! Give this guy a promotion! read more

I am writing you to let you know what great employees you have at this location Dan and Mike went above and beyond in their customer service. There were other customers in the store and they treated each and everyone one of us with great service. I hope that this is passed to your corporate office. I am in customer service at the Bellagio, in Las Vegas, Nevada and I can appreciate the attention to detail that these men gave. I will continue to be a customer and I will recommend Batteries Plus Blulbs. read more

My Husband & I Was Very Impressed With Chris Stern & The Other Staff In This Store, Very Welcome Atmosphere, Answered Any Questions Regarding Their Items, And Very Professional. Had An Issue Regarding My GoGo Elite Batteries I Purchased IIn California From Batteries Plus Bulbs In TEMECULA, CA., & Chris Took Care Of It In A Very Professional Manner, And I Am Leaving As A Very Satisfied Customer & They Have Our Business, THANK YOU Chris & Staff, Michele G. & Rich read more

I stopped in to grab some batteries for books for my children. The sign made it look like a pack of four batteries was 3.99 for 4. I needed 9 of two types, so I guessed I'd get 12 each and be out about $30. Instead he rang up 9 each for $76.00, I said I can. It new books for that price. Is that right? Another guy chined in and said yep. He brought it down to $58, I said sorry bro, you're working to hard and said I could rebuy the books for that price and I appreciated his time. I got back in the car, checked amazon and picked up 20 of each battery for 5.99 so instead I'm out $12 plus tax and have 11 extra of each type. This isn't a shout out to Amazon, it's a what does the plus in this stores name stand for besides plus too much money. They're ripping people off and it shouldn't be ok. read more

Its the customer service that can really make a company stand out and this place has it. My son had a science project due for school which was to light a bulb with a battery. I first went to Home Depot and they were just absolutely useless and such a waste of my time and money. Thank goodness for google that I found this place. I already knew they'd have what I needed but what made it special was Daniel helping me to make sure the project worked before I left. He even gave me free wires that he hooked to the 12v battery for me!!! Who does that? They do! Thank you for everything!!!! My son's going to ace this science project!!!!! Definitely going here for any battery or bulbs I need. Spread the word!!!!! read more

Went in needing a new battery for my key fob. A lady helped me get the battery replaced very quickly and was even nice enough to offer my son a lollipop. The customer service was amazing!! I will definitely be referring anybody I know needing anything batteries or bulbs to this location! read more

You know that you have had great customer service when you start raving about an experience buying a car battery. In fact Jay was so helpful that I decided to go back the next day and get another new battery for another car. They have a great selection of whatever you need, and will clearly explain what is best to fix your problem. There is an option to have them replace your factory batteries with longer lasting bigger charges at reasonable prices. Check them out if you need a battery for anything! read more

Was able to quickly go in and find a replacement bulb at a reasonable price. The sales lady was friendly and helpful. So much easier to just be able to run in and find exactly what I'm looking for rather than walk through a huge store for one item. read more

Would give 0 stars if I could. Rude to customers and provide inferior service and products. My iPhone screen repair was done incorrectly and as a result, cracked shortly thereafter. DO NOT waste your time or money. read more

Hello Frank, If your manager "Eddie" is so very eager to communicate with me, then I would respectfully suggest that he puts forth the minimal effort to contact me himself (rather than assign one of his underlings with the task of requesting that I be the one to get in touch with him). I would also sincerely recommend that "Eddie" utilizes the Yelp message center to send me any personal messages that he wishes to convey.....Thank you read more

I needed to get a battery pack for my HP laptop computer. I was in and out in about 10 min.. talk about great customer service!! i will surely be back and recommend to others!!! :) read more

Brought a battery in for charging. Picked it up the next day, the truck stll had a hard time starting. The battery was no good because everything else was replaced. The lady behibd the counter would not honor our warranty. Without even looking at our vehicle she said she would not honor our warranty because we failed to maintain our vehicle correctly that's why the battery was dead. So you'll admit the battery is dead but fail to replace it. She also said, It's obvious we neglected our battery. I was sooo confused. I want to call corporate but this may be how they get away with not honoring the warranties. I won't be going back and this makes me angry because I loved this place. They're close to home and have batteries for everything. read more

I hate to put one star because they were nice people but it was not a pleasant experience. I was on a short trip in Vegas, took my phone in to repair the charging port. Got it back and it worked, but shortly after getting my phone back ( and after closing ) I realized my speaker no longer worked. I went back the next day, told them what was wrong, they said it would take 45 minutes tops, 3 hours later i was still without a speaker and now the top part of my phone is opened, which i didn't notice till i got back to California because it was covered by my case. I didn't receive a refund or discount. I was told they have a store out where I live in California and that they would be contacting me to have them repair it but have not heard anything. My battery also is dying a lot faster now. I will probably need to get a new phone. Nice people but they don't stick to what they say and my phone is now worse off than when i took it in. Update. My charging port doesn't work anymore, won't take a charge. Spent $80 and my phone is worse that when I took it in read more

Friendly service and very helpful in finding what you need and offering suggestions on installing.

For 1 yall need to hire more people... you got 1 person in the store with a line full of people and hes the manager. #2 if i come in with a battery i purchased from you guys with a warrenty i expect to get the same product i purchased... nope i get all way home to fix my car battery and its the wrong battery like are you serious... is it that hard to look at the serial number and make sure that the numbers match up... like the fact that i have to waste gas in a car thats not even mine due to a human error that has many contributions to the cause of this mess up..... if you cant do your job do us a favor anf quit simple read more

Went in to buy a car battery & Nick told me it was still under warranty. He helped me with the other company to get the battery replaced. He was very helpful and honest! I highly recommend Nick & his store. I am coming back to have Nick take care of another battery issue! He was outstanding! read more

Rude woman working at the store clearly did not want to replace batteries in two watches that I have had other Batteries Plus service! My feeling is she doesn't want to work! read more

Guys working there are super friendly , I bought a mobile scooter but batteries were dead and I have no clue where to start or what to do , they suggested the battery it needed an dit works great . Also special lamps for house number they have everything . read more

Suddenly we needed a new car battery. After researching which brand/battery we needed, this merchant popped up as having the best price and it was in stock. And one of the perks was if I order online and come in to have it installed I receive a 10% discount. They were conveniently located and true to their promise, our battery was installed by Jeff in less than 20 minutes. Jeff did a fantastic job and our car is purring like new. Thanks Jeff, you are the BEST!!!! read more

$60 for iphone 5s battery and install fee (with $10 off online coupon) and my phone is now holding it's charge for 2-3 days. My only reason for 4 stars instead of 5 is because I have since found other iphone repair places that will do the same service for almost half as much. read more

Do not buy a car battery from the store they have a terrible warranty before they'll honor their warranty even if you bring in a car battery that's fully charged & their own equipment says replace the battery they have to keep it overnight and "see what they can do" before there get your new battery which means you generally have to take your car home disconnect the battery run it back and then go back the next day and see if they'll Grant the warranty worst customer service ever! I went down the road and bought an interstate battery was back on the road in 10 minutes read more

This place is the best in town! The owner Michael and his staff Harry and John are so friendly and knowledgeable. Lifetime warranties are highly recommend as they always honor. I can't express enough how wonderful they all are!! read more

I went to the jewelry store in the same shopping center to replace batteries in my husbands watch but they were closed so I thought I would try out the battery place and I am so glad I did!!! I have to admit that I was a bit hesitate to try them out since these weren't cheap watches... The guy was extremely helpful and had me in and out in minutes! I went home and remembered we had 2 other watches that needed batteries and same thing, these guys were awesome! While waiting for the 2 watches I was overheard the employees working with other customers and was so impressed with their customer service and professionalism. Definitely using them for all of my battery and light bulb needs :) read more

I took my iPhone in to get the screen fixed. I left it for an hour and when I came back, the girl told me that the screen she had tried was defective so she needed more time. I came back later that afternoon and picked up my phone. I was having a hard time with the touch screen, so I called and the guy I spoke with told me that he was sorry but that the technician said that there was a problem with the wiring and to bring it back today to the master technician. I went in today at 1:35 and spoke with the master technician. He took my phone and went in the back and took it apart and came back and told me there was nothing wrong with my phone. He told me to "play with it" for the next few days and if I was still having issues to bring it back. I came home and my husband called me - at least 4 times and I couldn't hear him but he could hear me. I took the phone back and then was told that it was a "system problem" and my phone was "glitchy" and they sent me on my way... AGAIN. I went out to the parking lot and tried to make a call and I could only hear if I used my speaker, so I took my phone BACK in and asked to speak to the technician AGAIN. I explained to him that I couldn't hear through the ear piece and that my phone had worked (I could hear) before I had come in that day. He took my phone AGAIN and told me to come back in an hour. I again left my phone for an hour. I came back and the one guy told me that the technician said that he was still having the same issues so he was going to try yet another screen on my phone. About 10 minutes later, the technician came out with my phone in pieces and tried the ear piece. He said that he "hadn't touched those wires" so he didn't understand how come it wasn't working. He put on a different screen and the came out with only half of my phone and said that he must've torn the wire to the ear piece & front camera. He told me that I could still use my phone but that I had to use a blue tooth or the speaker until he could fix it again. Then he went in the back and put my screen back together & when he brought it back out, the bottom of the screen flickered. He told me that he promised to fix it & the ear piece wire "free of charge". When I had asked for a refund, he told me that I had to speak to the manager & then asked me what I planned on doing after I got the refund. I use my phone for work and to not be able to talk on it is incredibly frustrating. I have been in store at least 4 times and spent $150 and I still can't use my phone! This is inexcusable!! I'm beyond done dealing with these people!! Thanks for commenting Frank. I came by the store this morning to speak with your manager because I was told he was there on Wednesday morning. He's not. I would love to call him, but my phone STILL doesn't work! Also, Sean is the one who broke my phone and when I had asked him if I could speak to a manager, he never once said anything about how he was a manager. I finally spoke with him (after I called - even though I had left a message with the other employees to have him call me) & he got snotty with me. Then he promised to refund my money & fix my phone for free. Call me crazy, but I honestly have ZERO faith in him. I honestly think that they are hoping that I just go away. read more

I stopped in the Batteries Plus to return a phone battery which they promised I could return if it did not fix my phone. My bad, I did not read the back of the receipt which says 14 day return policy . I bought it less than a month ago! We all get busy in our lives the clerk never told me it was a 14 day return policy otherwise I would have made sure I brought it in sooner .It was past the 14 day return policy so I just asked for some bulbs or something in exchange . He wasn't willing to do the exchange and said I had to call the manager on Monday. The only reason I insisted he do more is because I know how hard it is to get a customer complaint resolved here. It's like fighting city hall! I know what a tedious process this is because I had to follow up with the manager apx.six times over another issue and never complained online. Daniel the clerk became very very upset when I told him how unhappy I was because they lost my sister's watch for 6 months, they didn't know what repair shop it was at because they broke the band I had to follow up with these people at least six times and had to come into the store 2x in person. I never made a complaint online about that issue but Daniel and his inability to handle a customer complaint and taking it personally and acting like he has a chip on his shoulder really ticked me off. Avoid Daniel at all costs. When I told him I was going to post on Yelp he said please make sure you spell my name right and then threatened to call the police. Mu goodness, what a daisy. Goes for the jugular immediately! He escalated issue. read more

My loyalty will stay with this location! Karen was incredible with her service and knowledge. She answered all questions I had and made sure I was getting the best deal. I had two repairs done on my phone and I'm very satisfied with the results. I would highly recommend :) read more

Killed my iPhone 6s Plus Touch ID while replacing a battery. Stay away from phone repair at this store. Forgot to mention that I did this change before traveling back home (7000 miles), which also add to my frustration. read more

Just okay......They charged $10 for a new battery to be put in a key fab. I thought that was totally ridiculous.

Great people and wonderful service. I purchased a lifetime battery replacement service. When I came in to redeem my replacement, there was no problem. They immediately took care of the replacement and I was on my way. read more

Quick watch battery replacement! Even on Movado which many places say they can't do. Good customer service too! A little bit of a wait because they are busy but it's worth the wait. read more

I called ahead. They looked up the battery I needed. It was an oddball. He said he had plenty of them. He quoted the price. Drove to the store. I was in and out in three minutes. It's in a good location. Good customer service. I'm going back. read more

This place was amazing fixed my phone battery and put a new screen protector on the lady's name was Karen she actually told me what was wrong with my phone! She was super respectful and very nice she deserves a RAISE! She was very helpful and polite to all her customers and broke everything down for me the business was very nice and overall just a really amazing place with reasonable prices this business deserves my input just because of how shocked I was in how respectful Karen was and the environment of the business! Definitely will be back here again anytime I need cool gadgets! read more

This place is awesome!!! They fixed my phone which was broken pretty bad and were so professional and knowledgeable!!! My phone was back to brand new. But the workers Eddie and Shawn were the best ever and gave excellent customer service and even the owner of the store was exceptional!! I felt like family when I was there. I will only go to them for my phone needs and for the best and up to date flashlights plus soo much more. I truly appreciate you all and encourage everyone to come here. You will be so satisfied. THUMBS WAAY UP!!!! A++++++++ read more