On a brisk and balmy day, I sauntered into this plaza in Santa Ana in need of a specific part for…read moremy 2012 Acura TSX, 4-cylinder. Lo and behold, she ordered the correct part... a lifesaver. This former bolsa auto parts has been around since forever. My father used to order parts here all the time before he retired his auto mechanic shop. Even today, I was able to come in and talk to the owner buying an expensive part for a great deal for my Acura TSX to fix my check engine light. You should definitely speak to the owner here as I saw her juggling 2 phones while speaking in many languages (English, Vietnamese, Spanish). However she can multi-task and still cater to me, helping me to order a part that fits my car perfectly. It is located in the plaza and there are ample of parking spaces. This store has been a lifesaver for my car and it seems that the owner has a lot of spaces and inventory to store a lot of parts. Most parts when ordered, will come within 2 days. I am glad I made the long drive from Huntington Beach just to this location solely due to the convenience and value. Yes, it is just that good.

This place is either incompetent or purposefully shady. I called to check on availability of an…read moreauto part and the price. I get quote a price on the phone and its available. 30 minutes later I show up, and it takes another old man literally 10 minutes to write down my VIN to check if they have the part. They have the part, but it's priced higher. He checks with the other guy who quoted me the price, but that guy doesn't remember telling me original quote. They give me a discount, but it's still higher than what was said on phone. So you guys determine for me, whether they're purposefully doing a bait and switch and wasted my time. Or they're senile and can't remember anything. Either way, they need to all retire and shut down the business because it's just terrible all around.

Came here to get a cabin filter for my air conditioner and left with that plus a tire pressure…read moregauge. Easy transaction, walked in and let the guy at the register know my make and model and I was out the door. I installed it myself thanks to YouTube, in the parking lot. They are in the same shopping center as Marshalls and Cold Stone Creamery and Walmart.

One of the worst locations for Customer Service ever. I stood there standing waiting for somebody…read moreto help me and the manager is just talking to this guy they need a part but didn't even realize that there's another person right there waiting for them to be rung up. Probably be my last time ever going in there because that was a waste of time for me to stand there I could've gave somebody else my business be aware of bad customer service

I needed a special order part and received friendly and prompt assistance with the part being…read moredelivered for pickup in 30 minutes. The price was exactly half of the dealer price. This is a family business who have operated for 15 years. I noticed they keep a lot of car parts and supplies in stock, including car batteries (the sign says from $50). Many thanks for a good experience.

I love this place! Every time I need a part they have it. If they don't have it in stock they can…read moreget it same day usually for within a day or so. I'll keep coming back for sure

Genesis deserves a raise, and I'm giving you all a 5-star review because of her exceptional…read morecustomer service. I visited your establishment looking for a gas cap for my 1979 Chevy Sierra. The first girl who helped me asked all the necessary questions and directed me to section 8 to find the gas cap. However, I couldn't find it and felt a bit annoyed and frustrated. Determined to help me, Genesis came to my rescue. She went above and beyond, not only finding the model and number of my truck but also searching online for a similar one. Despite the challenges, she didn't give up and kept trying until we found the right gas cap. Genesis's dedication and professionalism are truly commendable. She embodies excellent customer service and should be a role model for the entire team. Her positive attitude and genuine love for her job are evident in her constant smiles and friendly demeanor. I genuinely appreciate Genesis's patience and assistance. She made a significant difference in my experience, and I highly recommend her to anyone in need of exceptional customer service.

Melissa was horrible. We needed help and she rolled her eyes, gave a lot of attitude, and was…read morereally rude. Disgusting attitude. It was strange. Honestly, she went to the back to pretend to look for the item and came out and decided to go help someone else. She tried to ignore us when she came out and tried not make any eye contact. She wasted our time. So stupid. Shame on her for such poor customer service and shame on her having such a weird, unhappy, and dark attitude. Another gentleman came by to ask if we needed help. He noticed what happened and he was very nice and quick to service us with our needs. We purchased our items and left shortly after. I don't know about returning to this locations I've been to others and they were better. This location is larger, but I still might just go to the smaller location since their service is always great. I value customer service.

best guys ever helpful every time best prices better then…read moreany big box store and yhey even got jokes most likely they have the parts if not they will in a couple hours

They have so many parts and the prices are great! I have been here many times. Super recommend.read more

I came into the store today to pick up a few quarts of oil and was immediately greeted and helped…read moreby Tuong H. From the start, it was clear he really knew what he was talking about and genuinely cared about helping. He was knowledgeable, confident, and took the time to explain things in a way that made me feel comfortable and at ease. Not only did he help me find everything I needed, but he went above and beyond by checking all the fluids in my son's car and showing me exactly where everything goes. I came in thinking I just needed oil, but he made sure the vehicle was fully taken care of and safe. He was friendly, patient, and made sure I got the right products--not just what I came in for, but what the car actually needed. When I left, I felt completely reassured and much more confident than when I arrived. I highly recommend Tuong H and will definitely be coming back to this location on Garden Grove Blvd and Nelson Street. Thank you, Tuong, for the excellent service--you truly went above and beyond and made my day.

Quick and knowledgeable. I was in a hurry and did not know how to, and they kindly helped me…read moreinstall my windshield wipers with ease.

David and Jose are the best workers ever they need a raise they went above and beyond to make sure…read moreall our car troubles were fixed!! Best service I've ever received in my life thanks guys

That one lady that is pregnant right now is a pain in the ass, we were gonna order a part but she…read moreended up butting in and made us move out of the line, she is the manager that was was on the pm shift, I will never buy from this place again,I hope you guys fire her because of her you guys are gonna lose more clients she was so rude

Shoutout to Cristian and all the staff for a wonderful customer service experience every time. I…read morerecently came in for 3 windshield wipers and he kindly made time and helped me install them.

Walked in there to get a set of windshield wiper blades for my brand new Toyota Tacoma lotta people…read moreworking a lot of people flirting nobody helping customers so where am I going now? AutoZone where I know they'll help your customers over there.