Not sure what's up with Batt's but I have been ghosted after putting down a $600 deposit on chimney cap replacement. A group did come out on the day of the appointment. The only reason I knew they were there is that I heard them on the roof. I acknowledged the techs but they left without further communication. Following up they indicated they would fabricate a new pan and once complete would return to finish onsite. Now is your chance to respond Batt's. Last communication from Batt's dated May 5th, 2026: Mr. Hammond, I wanted to provide you with a quick update regarding your upcoming chimney work. The project is still moving forward as planned; however, we do need to make a slight adjustment to ensure everything is installed properly and performs as intended. We found that the existing pan is undersized and does not fully seat down onto the chase. To correct this, we have taken new measurements and are currently having a properly sized pan fabricated. Once the new pan is ready, we will also paint the existing shroud surround on-site the day of installation so that it matches the new pan for a clean, uniform appearance. As soon as fabrication is complete, I will reach out to you to get your installation scheduled. Please don't hesitate to reach out if you have any questions in the meantime. read more

Very thorough. Explained everything they were doing and made recommendations. Definitely, will use them again.

Would not recommend. Paid a $500 deposit. They came one time and ripped out my fireplace and then never returned. Wouldn't return calls. Completely ghosted and out of my money. Do not use. read more

I am wondering if they are still in business! They did my inspection on 1/18/22 and I have left many voice mail messages (their mailbox is FULL so can't leave a message now), I have emailed them, with no response, and I have emailed the guy who said he would email me my info the next day, which was 1/27/22, and now he is not answering my email. Trying to find out about my inspection report and the follow-up work that the technician said I needed to have done. Disappointed. read more

We have two fire places, one upstairs and one in the basement. When we used the one upstairs, smoke would go down the other flu filling our basement with smoke. We have two dogs that stay down there so we were very concerned. Batts came out in January and installed a device that we can open and close from the fireplace downstairs. Now smoke is no long filling the the basement. We are very pleased with the results. read more

These folks are great, from the nice lady I spoke to on the phone to the knowledgeable, skilled, friendly, and clean service technicians. I recommend Batts' for all your chimney needs. read more

I highly recommend Batts' for chimney repair. My fireplace never worked properly and hasn't been used in years, John fixed all the problems and now I'm burning a fire in time for Christmas. He and his helper Tony were very knowledgeable, professional and courteous. I would recommend to anyone. read more