Was on the line for over 20 minutes, as the message told me they were ringing the associate now 10…read moreminutes.

Without the self pull the place is worthless!! Absolutely worthless! And I bet the prices went…read morethrough the roof too!

Let me start by saying that when I first called Tim answered the phone and was upset that I was…read morecalling in the first place and not the shop that did the work before cutting me off while I tried to explain the issue with the transmission they sold us and transferring the call to what I assume is the store/sales manager Mike. (not a great way to start the call) (Note this warranty is transferrable and the whole reason we purchased from them since we were in the middle of moving from one state to another and the only reason we did not have the shop call them directly is because we have moved out of state and are currently looking into working with another shop) I purchased a transmission for $1,725.00 on June 22nd 2020 from Neal Auto Parts with a warranty as stated above. We were sold a lemon for a transmission as after 600 (approx) miles the transmission is now throwing codes P0752 and P0700- again. After contacting the shop that worked on the transmission and Neal's we've been informed that they will replace the parts (which is great) but will only put $50 towards labor. I would understand this if we were close to the end of the warranty or if we were really hard on the car but the transmission should NOT be malfunctioning after only 600 miles. This would leave us with another $700+ bill (on the low side and if the labor rate was only $100) that shouldnt be in exsistence to begin with, as well as risking getting another transmission/selonoid pack from them that could have the same problems. When I contacted Mike at Neal Auto to see if the labor rate is negotable due to the malfunction being so soon after the purchase I was told "We cannot do this and this is why we have the warranty and unfortunatly mechanical things break, it is what it is" "if the selonoid is bad then this must be a known problem" "I understand why you are upset and why you feel like you are being screwed over but again it is what it is" Needless to say this is extremely dissapointing, frustrating, and quite frankly poor business practice. Update: They are so upset about my review and concerns that they have decided they will not work with the shop here and that "technically" we aren't the customer but that the shop that is 12 hours away is and will only work with them. What a bunch of man babies.

From the owner: Come to Neal Auto Parts and save big on quality recycled parts and auto glass! Located in Peoria,…read morewe're dedicated to providing exceptional service to members of our community. For the rare occasion when we don't have a part in our inventory, we offer a free nationwide parts locating service, including parts for domestic and foreign vehicles. Plus, all parts come with a 101 day replacement warranty. Also, ask about our parts and labor warranty. When you partner with us, you'll have complete peace of mind. Parts are available for: Cars Pick-ups Vans SUV's Neal Auto Parts specializes in recycled parts for most vehicles that are 1994 models or newer. To better serve your needs, our inventory is fully computerized. When you call for a part, we can quickly and accurately find exactly what you need. Expect only the best from Neal Auto Parts! For more information or to locate a part, call today.

I recently moved to the Peoria area and went to this location At 4:30pm on 03/17/2025 to locate…read moresome supplies for detailing my car. Unfortunately I will not be coming back. The two girls at the front registers were talking- referring to me as "a kid" and that I "was probably intoxicated" while walking around the store. I'd like to make it clear that I was not under the influence while at this location. They were unaware that I could hear them, due to me wearing headphones. The justification for the things they said was "it's okay, he can't hear us, he had headphones on." I ended up putting the products I had planned on purchasing back, and leaving. This was very unprofessional behavior and I do not feel comfortable coming back to this location, or any other location for that matter.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Absolutely disgusting store. I walk in and ask if they have lighters. I'm told no. And I leave. I…read moresee them on the website that I can get them. I call back to confirm. Anthony on the phone was very rude and when I called him out he then proceeds to threaten me by telling me "all of a sudden we found some more why don't you come back pull up" I ask to speak with a manager cuz atp you not gon play with my safety. She refuses to speak to me on the basis I swore after being threatened with violence lmaooooo. I hope corporate does something about this store it's actually sad how bad the customer service is.

When I drove up the manager or assistant manager was outside smoking and I was in a hurry. Anyway I…read morewent in and the one other employee was with another customer so I waited for over five minutes to checkout while the manager watched me through the window. I will not return

Quality parts. Good people. Do yourself a favor to save money and order your parts online using a…read morediscount code. You will save 30% or more. Better than the employees get. Go to Farm and Fleet or Wal mart for your batteries. They are way over priced and so is Auto zone and O'REILLY.

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.