Once again I woke up to yet ANOTHER response from Neil P that is based on false statements and lies. Neil, this is a really dumb to communicate like this and it is clear that all I have been doing is reacting to the things your are writing here. ONCE AGAIN, these are the FACTS as to what happened: 1. I attempted to contact you through the form you have on your website on May 3 and YES I deliberately waited about 10 days before doing anything. Why? Because I am a reasonable person and realize that you must be very busy and was giving you a decent amount of time to respond, WHICH YOU NEVER DID. 2. This caused me to write the first review here and for your information, since you suggested YELP readers "check his profile page", I do many positive reviews also - it is MY choice to decide WHERE I place them and my preference is to use OTHER review sites for the positive ones - any more I use YELP for the negative ones because I want them to be as effective as possible and YELP happens to be most effective based on my experience and observations. I could give logical reasons for this, but frankly it is none of your business. 3. When you read my negative review, you went ballistic on me and posted 7 or 8 NASTY personally insulting reactions, which BTW, I have copies of. By the next morning you had redone and posted a milder reaction and also FINALLY responded to the original request form I sent you proving you were LYING about insisting at first that you did not get it at all. 4. I re-did my original review and you reacted again, this time implying that I am some sort jerk that gets his jollies posting negative reviews on YELP. You state that I have never been your customer or talked to you and that I should have assumed you were busy and not able to help me. The FACT is that the reason we never connected is because YOU NEVER BOTHERED TO RESPOND TO THE FORM I SENT YOU ON YOUR WEBSITE and you seem to think it is OK to just leave a potential customer hanging like that, which in my day was (and still is) RUDE, UNPROFESSIONAL and FOOLISH. I don't care how competent you are technically and how many good reviews you get - My complaint from the beginning was to actually do you a favor and hopefully get you to change your way of handing situations like this, but you are not wise enough to see this. It is evident you have a lot of built up frustration and anger and you are trying to use me and this situation to let some of it out. 5. Bottom line, if you post any more negative stuff about me here, I am going to expand my complaints to Next-door, Craig's List and Angie's List and if necessary, to specific review sites for computer support services. I have better things to do than play games with you. read more

So I came to see Neil @ BAY AREA COMPUTER REPAIRS about two weeks ago to get some work done on my 2010 MacBook Pro ,. Before heading to Neil I was in the market to make my MacBook faster, get a bigger hard drive and update my old OS operating system TO new OS. And of course I did some homework on options & sought out advice. The first place I went to was a blessing & a curse. The Apple Store. I told them I wanted a faster computer, bigger hard drive & new OS. And all i got from them was HIGH QUOTES. They said I had 4 gigs of ram in my MacBook pro so it couldn't go faster. My MacBook pro has only 4 gig of ram.so I wanted to raise it to 8 gig. I said I wanted a 1 TB hard drive, Also I go to yelp and type in computer Repair bay area & I see all the wonderful reviews for Bay Area Computer Repair & that Neil is the man to talk to, and he is and he is awesome. I went in on a Saturday (Nov 28th after thanksgiving and was at the store right when it opened at 10 am. Neil was pleased to listen to what I wanted and gave great advice for options. So after talking Neil told me he could put in an I TB hard drive no problem I only had a 512 gigs before, he also confirmed that I had only 4 GIG of ram .So I went from 4 gig to 8 gig of ram. So I had a clean install done. I asked Neil how long the upgrades would take and I was shocked when he said "Two Hours Tops" Wow!!! GETTING MY LAPTOP SAME DAY .YEHH .That was great to hear, I was really excited about this I thought it would be longer because I noticed he had a lot of stuff to work on. So I walked back to mall to do some shopping and went to take care of my business call Neil he said MacBook was ready for pick up. Neil gave me the option of installing Mountain Lion or el captain and I told him if u upgrade it for me he told me don't worry no extra cost Wow. For my new1 tb gig Hard Drive, 8 gigs of Ram & labor the grand total was $210.00. Wow talk about a great deal. The other places on the peninsula kept quoting me $350 & up and that the repairs could take weeks. And my MacBook is running on el captain with no problems. Neil is the best & I highly recommend him for Apple/Mac even PC computer repairs. He gives you straight forward honest answers & amazing prices & super-fast work. Thanks again Neil. I feel like I got a brand new computer. Other places want more money I got it done within my budget . read more

recently had the pleasure of experiencing the exceptional service at Bay Area Computer Repair O'Neil, and I couldn't be happier with the results! I was facing a critical computer issue when I reached out, and the standout feature was undoubtedly the 24-hour service they offer. In a world where downtime can be a huge disruption, having such round-the-clock availability meant that my computer was fixed quickly--even in the middle of the night. From the moment I contacted them, their professionalism shone through. The team was not only knowledgeable but also incredibly courteous and responsive. They took the time to explain every step of the diagnostic and repair process, ensuring that I felt comfortable and informed throughout. Their efficiency and commitment to transparency truly set them apart. The repair itself was handled with expert precision. Despite the complexity of the issue, they managed to get my computer back in top shape in record time. It's rare to find a service provider that combines speed with such meticulous attention to detail. Not only did my computer return to its optimal performance, but it also now runs smoother than before--which is a testament to their high-quality workmanship and dedication to excellence. I was particularly impressed with their willingness to go the extra mile. It wasn't just about fixing my computer; it was about delivering a worry-free experience. They ensured that all potential concerns were addressed and provided valuable tips to help me prevent future issues. This level of care and customer service is hard to come by and truly deserves recognition. Overall, my experience with Bay Area Computer Repair O'Neil was five stars in every aspect. Whether you're dealing with an unexpected computer emergency or simply need routine maintenance, I wholeheartedly recommend their services. Fast, reliable, and truly customer-focused--this is the kind of service that makes you trust that your technology is in the best possible hands. Thank you, Bay Area Computer Repair O'Neil, for turning a stressful situation into a seamless and positive experience! read more

Exceptional Computer Repair Service I recently had the pleasure of utilizing the computer repair services provided by BAY AREA COMPUTER REPAIR , and I must say, the experience exceeded my expectations in every way. From the moment I contacted them, the customer service was outstanding. The representative I spoke with was knowledgeable, patient, and took the time to understand the issues I was facing with my computer. They provided a clear and detailed explanation of the repair process, including a transparent cost estimate, which I greatly appreciated. The turnaround time for the repair was remarkably fast. I dropped off my computer on a Monday, and by Wednesday afternoon, I received a call informing me that my device was ready for pickup. This quick turnaround was crucial for me, as I depend heavily on my computer for work. Upon picking up my computer, I was pleased to find it not only fully functional but also noticeably improved in terms of speed and performance. The technicians at BACRS went above and beyond, addressing not only the specific issues I had reported but also conducting a thorough system check to ensure everything was running optimally. What sets this company apart is their commitment to customer satisfaction. They took the time to explain preventive measures I could take to avoid future issues, demonstrating a genuine interest in helping me make the most of my computer. The professionalism and expertise displayed by the entire team were truly commendable. In conclusion, I wholeheartedly recommend BACRS for anyone in need of reliable and efficient computer repair services. Their outstanding customer service, quick turnaround, and thorough approach to repairs make them a standout choice in the industry. I will certainly be returning to them for any future computer-related needs read more

I'd been having a problem for weeks with my home computer, which would crash repeatedly. A Windows message said the problem was that my video graphics card needed an updated driver. I tried the recommended fix twice, but the installation failed both times. After checking yelp, I called Neil and outlined the problem. He asked a few questions and quickly diagnosed the problem over the phone. He had me email him all my computer's parameters and recommended a new graphics card and updated amount of RAM. He researched the possible options and asked me to choose which I wanted: a $120 or $180 video card and either 8GB RAM ($85) or 16GB RAM ($140). I chose both higher-end options and he ordered them for me. [The final $520 price included the $160 graphics card and $150 RAM components. We spoke on Fri; the parts arrived Wednesday; he came to my house Sunday at 11 a.m. He was at my house 20 Minutes. First he opened up my CPU, took it outside the house, and dusted the inside (which was filthy) with an expensive compressor he bought. Then he replaced both the graphics card and the four RAM components and closed up the PC and reconnected all the cords, etc., in a surprisingly short span of time. He then installed Google Chrome and downloaded three free applications to keep my PC running smoothly. He explained why he preferred these apps to the ones I already had and patiently answered all of my many questions. Neil updated Adobe Reader and Java, which had more recent versions, and removed programs from the start-up menu to increase my PC's speed. He also makes some software recommendations. My machine hasn't crashed since and runs faster than ever. read more

Neil earned my repeat business from the first service request nightmare emergency Desktop . It's no secret that PC repair shops are not all created equal, however you'll breathe a huge sigh of relief with this place. Found BAY AREA COMPUTER REPAIRS .Neil has been a great help to me here at my auto body shop .he has expertly looked after my business's entire network and IT support needs; from the dropped laptop, to the power cord failure, transferring data/soft\ware/etc to a new desktop, cleaning out bugs and viruses, and every other major and minor 'weird' IT problem that my business gets hit with. Expertly. He has efficiently identified each problem and was quick to resolve (read: very fair price); all the while he's spot on with his professionalism, his availability to customers, accuracy of complete PC/ IT problem-solving skill, and customer support is second to none. Seriously. Customer support is a 10 out of 10 with Neil no doubt about it very friendly (...and isn't 'customer support' what we all long for when the stuff hits the fan - blue screen /endless error message/ virus popup-nation/ etc. - and immediate help is the only way out). When you find someone who is GREAT at what they do, they're worth every penny and every contact is a huge dose of relief. My desktop is running like the days when I first purchased. Neil was great to work with and he followed on his commitment to call me and fix within a reasonable time. Neil will be referred to all friends. Thanks for all of your help, Neil read more

So I made the mistake about not properly backing up my important files on my external hard drive (I should know better), and lost about a decade's worth of data (family photos, tax documents, etc.) after my drive failed on me. After having a few "specialists" look at the failed drive, I was told that my information was "gone forever!!" I decided to keep the drive anyway. After about a year, I came across bay area data recovery via a Google search and yelp . After reading the great reviews, I decided to submit a case to see what they could do for me. I have to admit, I was a little skeptical since I thought my data was pretty much lost in cyberspace heaven. After a brief, professional conversation with one of the techs, I decided to send my drive to them to see what they could do for me. Within one day of them receiving my drive, they contacted me and said they could pretty much retrieve 100% of my data. Needless to say, I was pretty excited to hear the great news. The next day, they called to confirm that they had successfully retrieved my data...wow! Talk about fast and professional!! A few days later, I had my lost files back at home with me safe and sound. I cannot say enough good things about this company. My only regret about this whole ordeal is that I did not contact BAY AREA COMPUTER .This is the company that you want to handle your recovery needs...I would highly recommend them above anyone else!. read more

I called Bay Area Computer Repairs for my Medical Clinic. I needed to upgrade all my computers and set up a network and 'modernize' my clinic. I called Neil who answered the phone immediately. He asked what my needs were. So I told him exactly what needed to be done. Before starting on any work or giving me a quote he insisted on coming to my clinic to do a walk through. We basically needed to: network my new computer systems, set up a new modem and wifi network, install a EHR (electronic healthcare records) system, install my wireless printer and scanner on my network and a few little things. Neil also recommended specific equipment after assessing my needs. He was very conscious of my budget and what I needed. Overall, I would give Neil a 10 star review if I could. He was very responsive to my calls and emails. His recommendations on equipment were spot on. He was courteous, honest, upfront, professional and his fee's are very reasonable. Neil also stands behind his work 100%. I am definitely keeping Neil on my favorites in my cell phone contact list and he is my clinic's new IT "go to" guy. I would not hesitate to recommend Neil and I am planning to use him for all my future IT needs, computer repairs, etc. read more

For me it is not easy business to deal with Computers. Great Customer Service with an even better price for their service. I had a great experience with Neil and his excellent service. SUPER PROFESSIONAL, SUPER KNOWLEDGEABLE, and CHEAP & SUPER FAST and SUPER FRIENDLY and last of all EXCELLCENT CUSTOMER can't ask for more. All you got to do is listen to what Neil he had to say. The reviews/ratings don't lie. Just one ASS HOLE bitching and crying which is FALSE. FANTASTIC! My computer was running SUPER-SLOW, so I took it to Neil after seeing so many FIVE Stars reviews on here NO DOUBT about this place. I was happy I came here computer was fixed in One day like Brand New Saved tons of Money for holiday seasons .Buying a new computer was not in my XMAS shopping list . Neil cares about your problem. Neil cleaned the dust in the computer for FREE with the service and gave a life to this computer. Saved all my confidential files increase the memory in the computer and speed this computer lighting speed all for $100.00. To all the people using yelp Neil is genuine works hard, and I highly recommend them to everyone. Neil if you need my reference give my number and name to anyone who has doubt about you. read more

I recently had the pleasure of using Neil computer repair service, and I must say, I am thoroughly impressed. From the moment I contacted them, their professionalism and efficiency were evident. Firstly, scheduling an appointment was a breeze. Their staff was friendly and accommodating, and they were able to find a convenient time for me to bring in my malfunctioning laptop. Upon arriving at their facility, I was greeted warmly and my laptop was taken in for diagnosis promptly. What stood out to me the most was the technician's deep understanding of computer systems. They were able to pinpoint the issue quickly and explain it to me in simple terms, which I appreciated. The repair itself was carried out swiftly, and I was kept informed throughout the process. Not only did they fix the initial problem, but they also performed a thorough check-up to ensure that my laptop was running optimally. Overall, I am extremely satisfied with the service I received froM nEIL . Their expertise, efficiency, and excellent customer service have earned them a loyal customer in me. I would highly recommend them to anyone in need of computer repair services. read more

Top-Notch Service from Bay Area Computer Repairs I had a fantastic experience with Bay Area Computer Repairs and highly recommend their services. From the moment I contacted them, their customer service was exceptional. They were prompt in scheduling an appointment that fit my availability. The technician who came to my home was courteous and knowledgeable. They quickly diagnosed the issue with my computer and provided a clear explanation of the problem and the steps needed to fix it. Their expertise was evident as they efficiently resolved the issue, ensuring my computer was back up and running smoothly. Additionally, I appreciated their transparency in pricing and the fair rates they offered for the repair. There were no hidden fees, and they communicated all costs upfront, which I found very professional. Overall, Bay Area Computer Repairs exceeded my expectations with their professionalism, expertise, and outstanding customer service. If you're looking for reliable computer repair services in the Bay Area, look no further. Thank you to the team at Bay Area Computer Repairs for a job well done! read more

ANOTHER GREAT FIND ON YELP!. I just became yelp member ! Neil is professional and friendly, and very honest. Fast service, quality work, professional and nice to work with. The prices are great and you can't beat the service! I was frustrated with another computer repair best buy geeks when i decided to take my computer to Bay Area Computer Repairs. I feel so lucky to have found them! Neil replaced my damaged hard drive, cloned my data, and had the computer looking like new in 24 hours for fair prices, Neil explained me step by step how he will proceed the work what I like about Neil is his work is very professional , fixes the computer same day for me , He did a Quality work and the computer is like brand computer Friendly, sympathetic, with a sense of humor too. He put up with my fretting over my computer and I felt secure that it was in great hands during the whole process. I would recommend him to my friends and familes - in fact, I already have! for NO extra cost he even taught to maintain my computer , tune up clean up for virus . read more

Neil is great , I really feel I can trust them to provide good and honest service. Neil the best! They provide outstanding customer service (no waiting around or talking in circles), and are definitely efficient in what they do. I was there to get the wifi fixed on my old macbook and although they were busy with other orders, it took less then a day to fix. The price was fair and they did an excellent job. I highly recommend this place as your go-to for computer repairs. Thanks Neil for making it so easy!and they offered a diagnostic and took the time and effort to figure out what the underlying problem was (it turned out replacing the battery, which I had guessed to be the problem, wasn't sufficient, and they realized it was a burnt piece of hardware next to the battery). They kept me informed the whole time and the price was reasonable. I'll definitely be going back in the future for my repair needs. read more

AWESOME JOB!!! I VERY HAPPY WITH NEIL My laptop had trouble connecting to the internet (both WiFi and Ethernet) and I was extremely worried they would have to wipe it (I went to two other computer repair shops in Pacifica who both said that was my only option). I have tons of expensive software that I don't have time to put back on my comp so I was not willing to accept that answer. Luckily, I tried bay area computer repairs out and they diagnosed the issue and fixed it in less than 24 hours. A computer repair shop with employees who actually know how to fix computers? Strange =) FURTHER, after I picked the laptop up and brought it home I realized they also cleaned the screen and key board for me free of charge. This was by far the most professional computer repair place I had ever been to. They definitely earned my business read more