Wanted to leave a 5 star review for Patsy, owner of Bay Area Escrow Services. To be honest, I almost posted a 1 star review for one of the workers who seemed new at the job. I had called him one time asking a question to confirm the escrow number for the wire of my deposit and he rudely answered me when it was not clear on the document. He would also not answer my email questions and seemed to only care about getting his job done or what he needed. I was in an escrow that cancelled very early close to after wiring the deposit and not much had happened yet from the escrow side. I was very ticked off when I saw a proposed $450 escrow fee taken out of my deposit when all they did was receive a deposit and start their escrow process internally. It seemed like they wanted to hold my deposit hostage to charge a high fee to cover their 'admin work.' After getting no response from this worker again and running it by the real estate agent, I called in and Patsy knew what was going on with this file and even though frustrated, she agreed to pay back the full deposit in this situation. I feel that Patsy is sharp, experienced and fair when it comes to people. I could also tell that she works hard to prevent any wires being sent to a scammer/wrong person. Thank you. read more

Frustrating to say the least. Where to start? Patsy Mercado was the loan officer. Communication was not timely; in fact, sometimes I never got a response. The time to complete the escrow was unnecessarily long with no explanation. The professionalism left me wondering it they are qualified. I transferred money without a final amount and too early, again with no explanation. No acknowledgment by Patsy of the concerns. Don't use this company. read more

Thanks Yelp for directing me here.....very impressed..... I'm the Seller on a mobile home transaction that was stretched due to park requirements. They were very patient and kept everyone informed of the status. I signed the papers yesterday. Not only did they have clear instructions and in-depth answers, but they were prepared for scenarios that might happen later with the other parties, the county, paperwork missing/late, etc. etc. They do business with foresight and expertise. Next sale....I'm going directly Denise. read more

I recently purchased a property and used Bay Area Escrow. They seriously messed up all the paperwork. Put the wrong addresses down when filing the Grant Deed. They also responded with zero accountability. I spent dozens of hours and money trying to correct their errors. My contact was Patsy who works out of the Brentwood office, originally I worked with Jennifer out of the San Ramon office and she just left without notice (in the middle of my escrow period). This organization is absolutely appalling I would never trust them again. . read more

I could not ask for a better experience. Communication was key and their patience to help me through any and all the steps needed to complete the process. I'm thankful. Patsy and her team are amazing. read more

Writing this review for my wife, Jennifer Ponath, an Escrow Officer for Lennar Title, Roseville, CA 95661 "Denise Brehm is an outstanding escrow officer. She is thorough, professional, and excels in communication. I highly recommend her for all your escrow transactions." -Jennifer Ponath Escrow Officer Lennar Title 2240 Douglas Blvd, Suite 120 Roseville, CA 95661 read more

Mark at Bay Area Escrow and his team of experts were very helpful and patient and knowledgeable throughout my business selling process. I would recommend them for whatever you're selling needs. read more

(special thanks to mark jones ) It was a pleasure working with such a great group and management very fast service and following up all the time during the process can't thank them enough for their kindness and support read more

Bay Area Escrow services handled the sale of my business. Thank you Mark Jones for your outstanding customer service and help along the way. Your passion for your work radiates off you when in conversation! Denise was so extremely knowledgeable and made me feel I was in good hands with a business I worked hard to keep alive. Anybody I come across who is in need of your services, I will not hesitate to express the professionalism I had the pleasure of experiencing. Thank you for everything! read more

We recently had the opportunity to work with Denise on a deal, and her attention to detail and support were outstanding from start to finish. We look forward to partnering with her again in the future! - The FranBizNetwork Team read more

Trusted Bay Area Escrow has a team of experienced staff, located conveniently on Crow Canyon Rd in San Ramon! Mark Jones has stellar customer service by far, he is extremely professional plus thoroughly explains everything making the full transaction simple. I always have and always will refer my family and friends to Bay Area Escrow requesting Mark Jones! read more

5 star goes to Alejandra and the entire team of Bay Area Escrow. Extremely responsive and very reasonably priced!! Thank you Alejandra for helping me!! read more

I wouldnt recommend Patsy Mercado and Bay Area Escrow Services to my enemies. That's how unprofessional this business operates. Patsy screwed up two closing back to back. She refused to accept responsibility for her own errors. Instead, she doubled down and kept denying that she was doing what she was doing to screw up the closing documents. for instance, we had a closing scheduled on May 17 but Patrsy was on vacation the week before and arrived back from vacation unprepared to complete the closing. Patsy is the president of the company, if she cant prepare properly for things then. she shouldn't be in business. read more

Efficient, professional, straightforward, no hassles. As it should be (but rarely is these days). Alejandra was great to work with and was very responsive and helpful throughout the process. I'm very appreciative! Thank you for a positive experience. read more

All Glory to Him only. Lot of blessings for everyone Working for Bay Area Escrow services. Very inspired with Denise & jordan.there. They helped me with everything what I needed When it comes to communication They were very good on updating every single thing on time. Bless u All read more

Alejandra is the most amazing escrow officer I have ever met in my 12 years as a business broker. Her personality and attitude is incredible. Mark is another "A" game player that helped with our many questions and phone calls. Congratulations to owner Patsy for putting together an outstanding team. read more

I love this company, as I have dealt with Patsy Mercado on many levels. I have asked her to help me navigate the waters to prepare to sell my business in some years. It feels like I'm dealing with a social worker as a well as the President of an escrow service because she cares that much. Please give this company a chance because while no company is perfect they strive to be. read more

Thank you for your help closing the Gas Station Escrow. It was long escrow, and we got all the help you can ask to reach the milestone. I strongly recommend Bay Area Escrow Serices. read more

GREAT JOB by Jordan and the Bay Area Escrow Team! Successfully managing multiple escrows at same time with an unbelievable calm attitude and friendly disposition is what makes her so amazing. How she juggles everything I will never know. GO JORDAN !!! Thanks for getting my latest escrow successfully closed for me. read more

Although one of the Escrow Officers is extremely professional, knowledgeable, polite and efficient my experience with another officer has been the exact opposite. She was rude, condescending, although seemed very knowledgeable but not pleasant at all. I will always ask to do business with the first Escrow Officer first. read more

Mark Jones provided the backup and processing of my request for a new escrow check (the previous one had expired) that kept me informed, assured, and confident it was being handled professionally. Great personal skills too. read more

Working with Alejandra at Bay Area Escrow was great, she went above and beyond on letting me know what needed to be done. Their response time was instant, either through email or by phone. Thank you Bay Area Escrow! keep up the great work! read more

I've used Bay Area Escrow almost exclusively since 1991 when I became a Business Broker. They are one of the most professional and competent escrow companies that I've run across in my profession. Strongly recommend them for Transfers of Business Ownership! They also did a great job of transferring ownership of some residential properties for me. read more

I have been in mortgage lending and Real Estate sales for 35 years, and this has to be one of the worst escrow companies I have ever dealt with. I have never written a review on any company, but as someone who has done thousands of escrows over 35 years, I felt the need to let anyone who is looking at this company to not use them. Find another company. I won't go into detail about all the problems and issues, but let me summarize by saying they are unorganized, incompetent, they deflect any responsibility for their mistakes and they lack any sense of urgency to get your transaction done. Mortgage & Real Estate transactions are stressful enough. There are many hands that touch every transaction. Do yourself a favor and don't let this company be one of those hands. read more

Just like another person I read on here, Alejandra was helping us at first and she abruptly left the company leaving me with Patsy Mercado, who is unresponsive and out of touch. It's like pulling teeth dragging information out of this team on what's needed to get the escrow close. I ended up being the driving force of closing my own escrow. Even then, I could get any final direction on signing. I sent an email on Monday to let her know I have the last of the doc she needs hoping to close by Friday. Cricket! I sent another follow up Friday, I got an auto reply that shes on vacation for another 10days. You would think she bothers to respond to my Monday email letting me know and provide back up contact to help me sign. I am beyond frustrated at this point. I am not sure if I can file a complaint to business bureau but I will find out. Good for you Alejandra, getting out of this unprofessional environment. read more

Patsy and Alejandra are very patient with our client refinancing file. They are great and the whole office staffs are very friendly always polite and courteous to everyone to their office. Their office hours 9:30AM, they start working on our file at 8:30AM, Patsy always answer our phone call. Looking forward to work with you guys again. Thank you for the helps. read more

My restaurant was helped by Alejandra M. Alejandra helped us a lot to make the process transaction going smoothly. I highly recommend to use Bay Area Escrow Service. read more

I worked with Denise. She was very responsive and great at communicating, giving me a lot of trust and reassurance.

Excellant service. They know what they are doing. Very responsive. No lag time. Highly recommend.

I have worked with Bay Area Escrow for all my escrow needs over the past 6+ years and have always received excellent service! Patsy Mercado (escrow officer) and her team are SO great to work with! She is highly knowledgeable about all aspects of escrow and takes the time to walk each of my clients through each document to ensure they fully understand what it is they are signing. Patsy quickly identifies any pending issues and notifies both me and my clients immediately as well as discusses how to expediently resolve them. And this team can handle ALL your escrow needs, not just business or residential. It doesn't get any easier than that and you have the security of knowing your escrows will be done quickly and accurately! read more

I've been selling businesses for over 30 years and have sold hundreds of businesses. I have used every business escrow company in the greater Bay Area many times and Bay Area Escrow is one of the best. They are professional and respond quickly to my clients' needs. They understand escrows and can explain the process to business buyers and sellers. If there is an issue they get on the phone and get it resolved. Their work is accurate and thorough. Money is never released from escrow without a client's authorization. I would highly recommend them. read more

We hired Bay Area Escrow Company to handle a complicated pay-off on a loan for a property in San Francisco. Patsy Mercado, was our escrow officer, and she did fine job from start to finish. She is very experienced, and knows what she is doing. Very good communication via phone and email, which I prefer. No surprise charges by the company, even though there was more work that had to done than initially was anticipated. Professional, timely, and got the job done. I highly recommend them. read more

Denise Barker, she was our escrow officer and she did best job from start to finish for me. She is very experienced and knows what she is doing. Very good communication via phone and email which I prefer. Professional, timely, and got the job done. I highly recommend them. read more