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    Bay Area Fireplace

    3.4 (131 reviews)
    Open 10:00 am - 5:00 pm

    Services - Bay Area Fireplace

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    6 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace installation

    Fireplace insert installation

    Fireplace repair

    Fireplace insert repair

    Bay Area Fireplace Photos

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    Recommended Reviews - Bay Area Fireplace

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    Corroded back missing refractory panel L-side
    Contessa S.

    This company sold me a new Enviro insert unit that was not complete - it was missing parts. The installer they hired informed me 3 years ago the unit wasn't complete and that he had to return to finish the install. He told me not to pay for the installation until the parts were installed. He took the remote telling me that I shouldn't start the fireplace. Bay Area Fireplace lost track of the parts missing, insisted I was lying, and never returned to the job site when we withheld payment for an incomplete installation and missing parts. Carlos kept insisting that nothing was wrong with the fireplace and that no parts were missing and we were trying to avoid paying them. It was so unprofessional we just walked away. Carlos insisted no parts were missing and refused to inspect the fireplace or do a site visit to investigate. Fast forward two years of having a hole in the wall. We hired someone else to finish the install. The unit consistently ran hot - you could barely touch the stone outside of it. Definitely not safe. Turns out the fire refractory panels were missing! They gaslit me for 42 months telling me I was making up the fact that parts were missing. The unit is completely damaged on the inside after 4 uses. So, we call and ask for a warranty claim. They refuse to open one. I sent loads of pictures, they inspect the unit and tell me that I need to paint the inside blaming a chimney cap we had to replace because they didn't properly seal the one they installed and it flew off our chimney into the neighbor's yard. We contacted the manufacturer and the distributor for two years complaining about the unit we couldn't use because of these clowns. Finally, the distributor sends someone over to inspect. They write up a report and inform me that the refractory panels are missing and the wiring is damaged due to it. I kinda knew something was wrong with the interior. Carlos kept insisting that I was a "know it all" and I should trust him. Trust him?! He came and inspected my fireplace and didn't even notice the panels were missing. HELLO! How incompetent and dishonest! Carlos immediately tried to blame me and accused me of taking the panels out myself!!!! Who does that to a customer? I paid for the unit in full and they did not deliver to the contract AT ALL. Their installer told me years previously that parts were missing. Their poor paper trail, management, and incompetence could have caused an electrical fire and our house to burn down. Now they won't honor the purchase and replace the unit with a brand new one. The manager was supposed to call me for 3 years and I have not heard from this ghost of a nonexistent person. AVOID THIS PLACE AT ALL COSTS. We are suing them for the fireplace unit, damages, and loss of use. If you have any issues with Carlos as we did, don't waste your time. Take them straight to court. They will dance you out of warranty with their gaslighting and outright lies. Your sanity is worth much more than the cost of doing business with people who can't keep track of orders, don't honor contracts, lie to discredit you, drive you insane with their posturing and the whole time KNOW THEY ARE BEING DISHONEST. I can't believe they are still in business. UPDATE: Hash's response is all lies. BAF did install this fireplace and did not complete the installation due to the missing parts. Hash never contacted me once to resolve and Carlos didn't notice the panels were missing upon inspection 3 years later, which is two months ago. He claimed he would replace them after we sent him the report from the distributor's installer and then didn't repair the unit. Please look at the photos we have uploaded to understand these guys have no idea what they are doing and are incredibly dishonest. I have no idea why they think we would make this up or waste our time when the UNIT was paid for in full and included the PANELS that they did not include in the build of the unit. We did a partial payment for install because it was not completed due to the status of waiting for the missing parts, which BAF never came to complete. We hired another party to complete the install as we were informed that there were no missing parts by Bay Area Fireplace. We later learned when our stone cracked and the house almost caught on fire that the unit was indeed NOT complete and that Bay Area Fireplace had sold us an incomplete unit. Just look at their response. They are lying through their teeth and trying to make it look like it was us who somehow built a unit incorrectly! It is built onsite and delivered. Their installer was correct that the unit was not complete, therefore he couldn't finish the install, which had numerous issues that did not abide by the manufacturer's installation guides. BUYER BEWARE.

    Kitty T.

    Thank you Drhash and Bay Area Fireplace for doing a great job for my fireplace. Drhash, the owner of the business came to my house and made sure that the job get done with the highest quality. He took extra effort to get the best outcome for customers. Honest, competence, reasonable price we're what I could say about this business.

    Regency Chicago Corner 40"

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    6 months ago

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    5 years ago

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    9 years ago

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    6 years ago

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    Hash G.

    Thank you so much for your time to leave this great review .

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    Page 1 of 4

    Ask the Community - Bay Area Fireplace

    Review Highlights - Bay Area Fireplace

    If you are looking to upgrade to a more efficient fireplace that you can actually use, ask for Bret C.

    Mentioned in 14 reviews

    Read more highlights

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    Penguin Fireplace - Electric fireplace

    Penguin Fireplace

    (172 reviews)

    North San Jose

    We hired Penguin Fireplace for a family room renovation centered around upgrading our old…read morefireplace, and we couldn't be happier with the result. We didn't just want a new insert; we needed a complete facelift for the room, and the team absolutely delivered. The project was finished on time, and the new fireplace has completely changed the vibe of our home. If you are looking for a team that is professional, communicative, and truly skilled at what they do, I highly recommend Penguin Fireplace. Thank you to the whole team for a job well done!

    Detail oriented, utterly perfect in execution, and on time. Not the cheapest job I've had done but…read morereasonably priced all in. Would absolutely choose them again. Like many customers I wanted to put a TV over a fireplace without it being too high off the ground as this makes for an unpleasant viewing experience. One way to do this is to use the "cool wall" type of installation, which lets you locate a TV right above the fireplace, but this requires building a chase into the room - and the particular room we have is too small for this to be a good idea. I also did not want to use one of the mantle mount options for our TV because that would also bring the TV into the room when lowering it for use which would thereby also reduce the size of the room in front of the TV. So we had a bit of a conundrum. But penguin showed us some options, which allowed us to get our TV low enough without using a mantel mount or a chase at all. Specifically, they showed us an insert that you could put directly on a concrete floor and a noncombustible mantle which you could locate just a few inches over the fireplace opening without risking fire safety. (As a point of comparison, locating a typical combustible mantle above a fireplace requires strictly specified minimum distance, which in effect leads to a much much higher minimum TV installation height..) We also went with a custom surround, which makes the gas insert that we went with look a lot bigger, and also a good proportion for the space that we have... And the design of the insert itself makes it look a whole lot deeper and wider than it actually is by using reflective glass. I'm really pleased with how this turned out. For the wall tile, I'd always had a dream of doing board form concrete and penguin did a fantastic job installing it. This is a fiberglass reinforced concrete veneer product I got from Wall Theory in the color "natural gray." It's worth mentioning that I visited another store that did not think of the options we went with, which left me scratching my head as I stared at a pile of catalogs that they shared instead. Go with Penguin.

    Emberwest Fireplace & Patio

    Emberwest Fireplace & Patio

    (124 reviews)

    I worked with Aaron to purchase a Kozy Heat Nordik 41DV. Aaron is extremely helpful and friendly…read moreand answered my millions of questions. My builder constructed the wall framing, added an electrical run, and redirected the existing gas line. I live near the showroom so Aaron didn't mind stopping by to perform the pre-installation inspection. I was super fortunate to be able to snag an open installation appointment just one week later. 2 guys on the EmberWest install team came by and reworked my existing flue, chimney topper, and of course installed the new fireplace. I'm currently waiting for my builder to close up the wall and install the mantel, wall ledger tiles, and hearth. Once this is complete I will be calling Aaron to schedule our final log setup and testing. I realize this review is being written before my project is done but everything has gone perfectly so far and I expect the final setup will be more of the same - perfection!

    Our gas fireplace hadn't worked for over a year and a half, so I finally reached out to Emberwest…read moreafter a friend's referral. Even though they kindly let me know they weren't taking new clients this year, Aaron still took the time to ask for our fireplace model number and photos. To my surprise, he actually called and walked us through a few standard troubleshooting steps over the phone! We could see the igniter wire glow red-orange but turn off after a few seconds. He explained that was a good sign -- then suggested we leave it on, and toggle the wall switch as needed to help the system reset. After a few tries, the pilot light finally came on, and then the fireplace kicked in! Aaron explained that when a fireplace hasn't been used in a while, the gas line can fill with air -- you just have to let it run a bit to clear it out. I really appreciate Aaron's kindness, patience, and expertise -- especially even though we weren't official clients.! Thanks to his guidance, our fireplace is working again, and we'll be staying warm all winter. Highly recommend!

    Wright Lighting and Fireside - Custom door and floating mantle shelf.

    Wright Lighting and Fireside

    (128 reviews)

    $$

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    We had Anthony do our fireplace remodel, and we are extremely happy. Our fireplace was a gas…read moreinsert, and we wanted to switch to an electric. We decided to do a build out to update the space. Anthony was very friendly and punctual. The team that he works with were also friendly and on-time. I was concerned about dust, but was so impressed with how clean they kept everything from start to finish. Anthony has an excellent eye for design, and was very helpful with suggestions for spacing and placement. He was also sure to take care of all the details, including removing existing speakers and lights that would no longer fit and properly patching up holes. They did exceptional work, and we are so happy with the finished product. We look forward to working with him again for our lighting.

    What I appreciated most is that they handle everything themselves -- demolition, electrical, gas,…read moreand installation -- so there's no need to coordinate with multiple contractors or worry about who's responsible for what. I had a very specific and challenging project: installing a gas fireplace into a very small, original arched Victorian fireplace. Anthony was incredibly helpful throughout the process. He patiently answered all of my questions and spent a lot of time working with my masonry contractor to explore every possible option. Thanks to his guidance and expertise, we ended up with the best solution possible. We are finally got rid of draft and now spending most evenings in once most abandoned room

    Mister Chimney Cleaning & Repairs | Nova Fireplaces

    Mister Chimney Cleaning & Repairs | Nova Fireplaces

    (599 reviews)

    This is who you want to hire to fix / repair / clean your chimney! Martin is fantastic. He told me…read moreexactly what I needed to do for safety and to protect my house, and different options with transparent pricing based on whether I planned to use the furnace vs just keep the chimney and house safe. He showed me where other people were trying to sell me "fixes" I didn't need. He patiently answered all my questions as an uneducated but curious homeowner comparing multiple quotes. He responded quickly to all texts and calls and was always very kind and generous with his time. The quote for the work I decided to do was similar / less than another company I looked at and Mr Chimney seemed like a far more professional company in terms of communication, presenting options, estimate, etc. Their office seems understaffed (maybe just 1 person working there?), but Erica is super nice and sent the estimate and scheduled the job...best to call her because they must be overwhelmed with email and I didn't get a response to email. The day of the work, the workers came on time, were super nice and explained everything and answered all my questions. They were supposed to do a number of repairs including fix my damper. They unfortunately said the damper couldn't be fixed but they were able to close it and I don't plan to use the fireplace, so they removed the charge whereas other companies might have charged me just for getting it to move enough to close fully or tried to talk me into replacing it. They simply presented the options and their costs and said I could decide later if I decide to use the fireplace. The workers were neat and clean, worked efficiently, and the chimney looks brand new after their repairs. After the work, I was cleaning leaves out of my gutters, and thought I saw some cement dust that had blown into the gutters during the work and was worried it could turn to cement in the rain and clog my gutters. I called Martin and he sent his workers back the next day to clean it up. He told me actually it was not cement dust but some debris from the roof but his team kindly cleaned it out anyway to assuage my concern-- truly old fashioned customer-centered values which is rare in this day and age. I would hire them again for any work and highly recommend them. Thanks, Martin, Erica, and team!!

    replaced the cap , chase cover and sidings. they offered…read morefair price and get the job done in 2 days. Martin is super responsive and knowledgeable. we are supper happy about the quality!

    Bay Area Fireplace - fireplace - Updated June 2026

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