Eugene is outstanding!! He serviced our gas fireplace and it works like new! Honest and a craftsman.

Five-Stars all the way around for Sean and his team at California Window & Fireplace for my new Velux skylight systems! I have been waiting to write this review, so I could give Cal Window some big props on handling two separate disputes with the Velux factory for a new product they introduced this year - custom-size blinds. While Velux is arguably the best skylight manufacturer out there, they also appeared to have some operational issues launching their new custom-blinds product and twice shipped two incorrect orders, first with a skylight, then with blinds. I do want to applaud Sean for how he handled things in a winsome way. Velux didn't want to own the first mistake, but Sean was persistent and was able to drive it to resolution...and then same on the second mistake the Velux factory made. All three skylights are now installed with the correct custom-size automated blinds and they work great...and the skylights are great! Thank you Sean, Gloria, Alex, Nancy, and Patrick for the constant communication letting me know where things stood. I am looking forward to working with you all again! read more

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Great staff. Everyone is knowledgeable. Highly recommend. It's a family owned company. The showroom is great because it show cases doors, windows and fireplaces. read more

I ordered a Heat & Glo gas fireplace insert and was not disappointed. Sean was very knowledgeable and very helpful. Once I selected the insert he made the appointment to come out and measure. He gave me an estimated timeframe of when they would receive the insert. The insert was received within the timeframe and prompt with the install appointment. The guys that installed the insert did a very good job.....wow. They protected the floor and even vacuumed afterwards. They went over the use of the remote and maintenance of the unit. The insert is so perfect I would definitely use them again. Love it! read more

California Window & Fireplace - Windows Installation Near Me - Campbell, California

I didn't even visit their showroom. Everything was done over the phone. I went online and found the fireplace I wanted. I found Cal Window/Fireplace through the manufacturer website. I wanted to see the fireplace in person. I called Cal Window and Fireplace, Patrick let me know they didn't have the fireplace I wanted on display. But he said he could order it and save on the shipping because they're a local dealer. I would still recommend checking out their showroom. I placed my order over the phone. There was a little delay, because the first unit was damaged in shipping so a second unit was sent. The fireplace we purchased was just a prefabricated unit (it's just covered with concrete backer board). We had ours marble stone veneered before recording the attached video. I'd definitely go with Cal Window and Fireplace again. Ask for Patrick or Sean. read more

They're great! Efficient, show up on time, and do a great job. Super nice too. They do a great job with windows and gutters! Give them a try!!! read more

Sean, Gloria, and especially Abel & Ben (on-site guys) are a great Team. We had two "Heat & Glo" fireplaces installed in our new home 6 years ago and those fireplaces have been wonderful to have. Abel & Ben recently came to clean & check them, and did a wonderful job. Would highly recommend CA Window & Fireplace to anyone. read more

California Window & Fireplace - Our outside Heat & Glo fireplace installed by California Window & Fireplace. - Windows Installation Near Me - Campbell, California

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We invested a substantial amount of time researching. California Window and Fireplace has the most attractive products and prices. We recently purchased a new gas fireplace and a new gas stove from Sean. Instead of heating the entire home we now just keep the rooms we are in are extra toasty and with extra ambiance. Logs and flames look like the real deal and all at the push of a button. Sean was extremely knowledgeable, professional and patient with all of our questions. Installation crew was also very professional and quick. We highly recommend Cal Window & Fireplace. read more

Want to shout out a big thanks for getting my 2 year old remote to work for our magnificent gas fire place insert you guys installed two years ago. you saved me $$$. Love you Guys !!!! read more

California Window and FirePlace installed our new gas insert inside our existing fireplace. It was installed Nov 2018. We just love the insert. They continue to do our yearly maintenance at a resonable fee. This last year we had a leak from the chimney on the glass insert. The water ruined the glass and the timer. California Window and Fireplace helped us by recommending people. The owner stated we needed to find the source of the leak. They helped guide us to take the correct steps in the repair and replacement process. The leak was not caused by anything that California Window &Fireplace did. Because of the water damage we had to get a new class cover and timer. I am not sure what we would have done without their honest guidance. The owner knew who to trust to do honest masonry work. read more

Within 10 minutes of posting my last review, the owner Bob contacted me and arranged the very next week to have the contractor fix the crack on my wall above the fireplace. The manufacturer Regency fireplaces was contacted and they sent a special fire board which is now included in the installation of every fireplace. The work has been completed in two weeks flat and I'm very happy with the results. See CA W & F~that wasn't so hard. read more

California Window & Fireplace - Only took 3 years to repair cracked wall. CA W & F is now installing fire-board provided by the manufacturer Regency Fireplaces. - Windows Installation Near Me - Campbell, California

I purchased a gas fireplace from this buisness a year ago. I did my research before I went in for an appt, due to covid, I basically knew what I was looking for. Sean asked me a few questions and showed me a couple of models he thought would fit best for my needs and price range. Within the next couple of days, Sean came to my house to evaluate my fireplace and take measurements. Before I decided to finalize and order, I had several different questions, which Sean replied quickly and answered all of them. Due to it being their high season for fireplaces, we ordered and installation was schuduled and installed in the appropriate time. The Heat and Glow Supreme I-30 is perfect for the house and we absoluetly love it! Moving forward to almost a year later, we recently had a small issue with the fireplace. Again being their high season again, they squeezed us into their schduele within a week. Rob (been with company 15 yrs) and Tyler are the technicians that came out to fix the issue. They were very confident that they could fix it, which it ended up being a loose wire and they did fix it. While, they were here they also cleaned the glass and situated a few of the ambers in the fireplace and stayed while for while to make sure it was running smoothly. VERY thorough!! This is a family own business for 28 years, who cares about the selling you the RIGHT product for your needs (no up selling) and they also care AFTER the sell of the fireplace. I would recommend this company to all my family and friends their service was very professional and prices were best in the area. read more

This review is several months overdue. Their arrogant Customer Service from the top is HORRID from the get go! The whole process is excruciating from beginning to end with the communication and the responsibility they have towards the Customer leaving you with a sour taste in your mouth and pockets. I'm totally NOT SURPRISED others here also rate them LOW! With the truth, it is what it is!.... read more

He's amazing and answered all my questions and helped with the fireplace. Highly recommend!

Small company that doesn't seem to be well organized or efficient. If there is no issue with your purchase, install, or unit itself, then they are fine to work with. However, if you have any problems, they will overpromise to fix the issue and under deliver. Unless you call frequently to follow up, nothing will happen and nothing will be done. Lack of communication from them is very frustrating for the customer. Service tech was NOT Covid compliant. Would frequently remove his mask in my home, did not wear shoe coverings, and would stand too close to me and touch my phone. I had to repeatedly ask him to keep his mask on. I will not be a repeat customer. I would rather go out of the area to find another better company to work with that go back to California Window and Fireplace. read more

I've been having California Window service my gas fireplace regularly for years. They always show up in their window of time they committed to and do a great job to keep the heater working well and looking good. read more

I've just completed my forth business transaction with California Windows & Fireplace and I can't recommend this place highly enough! I've bought fireplaces, windows, and doors for multiple properties. Sean is extremely knowledgeable and able to steer me to exactly what I need very quickly. In 2 cases, he's had items custom made to fit my house and the vision I have in my head. It's always a smooth, easy, professional transaction at a great price. Save yourself a few headaches and start and end your buying experience with California Windows and Fireplace. read more

California Window & Fireplace - Heat & Glow fireplace - a ton of heat (if you want it) and great ambiance! - Windows Installation Near Me - Campbell, California

George and Rocky did a beautiful job installing my gas fireplace. They protected the floor and hearth and cleaned up well afterward. They took the time to do the job right and showed me how to break it in and use the control module. It looks and works great, I couldn't be happier with the result! A+++ service read more

California Window & Fireplace - Heat & GLO gas fireplace with lifelike logs and embers - Windows Installation Near Me - Campbell, California

What a bunch of complete Idiots. I showed up today to pick out a new fireplace insert for our remodel. My designer recommended them. When I told the guy I came to pick out an insert and mentioned my Designer had recommended them he asked who her contact was. I indicated there was not a contact mentioned just for me to pick one out. He then refused to work with me since I did not know the name of her rep! I said so your not going to help me today since she did not provide me with a name he said thats right. You don't understand how this works he went onto say. Its a commission based system. SERIOUSLY! Skip this place. Find another source. read more

Scott, the technician that performed maintenance for my Mom's fireplace insert, was prompt, called ahead to let us know that he was going to be early, was efficient, very polite, and answered all of our questions. He resolved the problem related to a insert log that had shifted, and did a great job! read more

So so glad we went with California Window and Fireplace! I initially called and spoke with Sean regarding a new front door, very clearly outlining exactly what we were looking for in terms of design and function. He put together a concept which was exactly what we wanted and ordered it that day. Nancy called a few weeks later to let me know the door was in their warehouse and we set up the install date. The two installers came yesterday and did a FANTASTIC job! They were both kind, meticulous in getting the door in and hung, and did amazing finish work. They even cleaned the areas of sawdust inside and out and put our doormat right under the door before they showed us the completed job :) Thank you, California Window and Fireplace! read more

California Window & Fireplace - Windows Installation Near Me - Campbell, California

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Their service was "terrible." They have a beautiful showroom, but they did not do a good/efficient job on installing my fireplace. The job took too long, they made several mistakes and had to come back several times, causing delays. Once it was completed, the fireplace installation completely fell out on the first use (while the fireplace was lit)...we're lucky no one got hurt! When I called them to share my experience, one of the owners, Bob Volheim, told me that he threatened to sue another customer if he followed through with giving them a a bad rating on Next Door. They demanded (not nicely) that the balance be paid immediately. I also received a threatening voicemail about immediate payment. My contractor will not be using them any more. A friend also told me she walked out of their showroom because of poor service. It was a very bad experience and I do not recommend anyone using them. read more

I'm a Project Manger and Designer in the South Bay, Sean and his family are both the best in service and design! They keep up to date on all products and their knowledge makes one piece of my job so much easier and smoother. Their Showroom is amazing and clients love the touch and feel aspect! Please keep them in mind for all your Window/Door/Fireplace needs!! read more

We just finished a master bedroom remodel and decided to add a gas burning fireplace . Sean at California window and fireplace was very knowledgeable and helpful thru the whole process . I received the perfect fireplace, both the rough and final install was handled professionally and without a hitch . Recommend them highly !! read more

I echo the sentiments of the recent few reviews. Total "I could care less if you bought from us or not" attitude. We got a quote for a Regency back in October from Matt Bustamante. At that time, he came in and measured our opening and told us that the Regency model we had spent two hours picking out would work and sent us the measurements to share with our contractor . Fast forward to today, it turns out that Matt had sent us measurements for a different brand - his explanation being "well maybe you told me to get a different one - it's been months and you're not my only customer". Long story short - when you're going to spend $4K you expect the sales person to be a bit more understanding of customers needing guidance and clarity in the process, rather than "stop wasting my time" attitude. Update: the owner Sean responded to my review with an offer to help. I do think this is a case of one employee and not the whole establishment. Hence have updated it to 2 stars from 1. read more

Excellent, professional, efficient! From beginning to end Cal Window & Fireplace and Volheim & Sons provided incredible service! Everyone was courteous & helpful. Johnny Agnone who came out initially was knowledgeable and informative. The team that installed our windows was neat and tidy and took great care to do a thorough job. We work from home and, as disruptive as it is to replace windows and doors, we could barely tell they were working. They were sensitive and responsive every step of the way. Cannot say enough about our great experience! They were highly recommended by a number of neighbors in our Almaden neighborhood. We will now join the chorus of good reviews and recomendations. Thank you Cal Window & Fireplace & Volheim & Sons. read more

Beware!**CA Windows & Fireplace are CROOKS** We wanted to replace the glass of one of our fireplaces that randomly shattered. Used this company because that's where we got the glass first when building. Plus they're a family business and wanted to give them our business. Bad choice!! We contacted them on December 22, 2015, wanted to talk to Sean but talked to Morzella who said STEPHANIE will call us back. We told Morzella what happened to our glass, gave the model number, dimensions and style information. She said she'll put in the order and with installation it'll cost $650. She asked for the credit card # and said it'll be here in 3 weeks, which should have been the second week of January. That she'd call when it's here and we'll schedule an installation appointment. Sounds good right?! January past, we called, Stephanie said they're very busy and would call back at the end of the day to discuss. NO WORD. February past, we called again, Stephanie said she'd call at the end of the day. NO WORD. They called a few days into March and said they'll come to install on March 18. The day of they called to cancel without setting a new date. On March 23, 2016 - We called THREE TIMES and finally Stephanie answered and said she'll (guess!) call back at the end of the day. No word. STEPHANIE's classic line is, "I'll call you at the end of the day." On April 12, 2016 - We called FOUR TIMES and spoke with Shana who said she'll tell Stephanie to call. No word!! April 19, 2016 - CALLED FIVE TIMES! They called back and said they'll come to install on the 23rd. Sending two weird white guys who had no idea what they were doing. Turns out it was the wrong glass. Too small. UGH! So, we did what any other person would do, we called other places** and put a stop payment on our credit card to refund the money for the glass that WE NEVER RECEIVED. Wouldn't you do the same?! Not about to sit around till "it's our turn" to get a call back or have them order the right glass, playing phone tag, especially if we have to wait 3+ MONTHS for a call back. That's pathetic and frankly not how to do business. Guess what happened?! All of a sudden STEPHANIE started calling. Lol. "Call us back to schedule an installation date... blah blah blah." Anyways, by the end of April, we had already found a new fireplace glass company. The owner of the NEW place was very organized! We ordered, paid and made an appointment for installation. And best of all he actually calls you back when he says he will. And finally have a new glass! **The new fireplace glass company is called, Fireplace Window, in Redwood City. They charged us $173 for the new glass, while CA Windows & Fireplace was charging $500 (just for the glass). ****Now CA Windows & Fireplace is fighting for the money from our credit card company!! EXCUSE ME, YOU DIDN'T DO YOUR PART, NEVER CALLED BACK, AND NEVER GOT THE FIREPLACE GLASS RIGHT... Why are you disputing the money from our credit card?! DO YOUR JOB RIGHT!! Lucky for us we're organized. We've been keeping notes of the dates we've called, who we talked to and how the conversation went. You want to keep fighting for money you don't deserve?! For your information: THAT'S CALLED STEALING! Treat your customers with respect and you'll have more 5-star reviews. Treat them the way you want to be treated! Duh! **CHECK THEIR "FILTERED" REVIEWS!!** read more

Sean took care of me here after we I had a mix up with my installer that used the wrong venting materials. The homeowner is not the expert here and Sean understood that. Appreciate the flexibility regarding this issue. read more

I can't say enough good things about this place. We purchased our house back in February (2015) and the closing agreements included fixing one of the newly installed fireplaces. After having a nightmare experience with another installer called TheFireplace Element, I found California Window & Fireplace. From the first phone call they were a pleasure to work with. If they said they'd call, they called. They showed up when they said they would. Most importantly they were very polite, even when I had to reschedule at the last minute. I will say, you do need to plan ahead. They are busy. Don't expect to get next day service in the middle of winter. This is their busiest time. Plan ahead and have your fireplace serviced in the summer months and you won't have to wait as long. I didn't plan ahead this year, so I ended up having to wait a few weeks for service. read more

We were in the market for an modern gas fireplace insert. We viewed three different fireplace stores in the area and decided to use California Window & Fireplace because they were 1) very responsive, 2) reasonably priced, and 3) knowledgable about products and alternatives. Our sales representative was Jesse and we were going to move forward with a stylish Mendota insert. Love! As we proceeded down the path of installing our new insert however, we ran across a road block - our fireplace wasn't a good candidate for the particular insert we wanted. Our sizing was wrong. Major bummer! However, its good to know that California Window and Fireplace won't sell you a product that isn't a good fit for your home, and that they put professionalism above profit. Feel comfortable choosing them for your fireplace needs. read more

Sean at Cal window is extremely well informed. His responsiveness and product knowledge are top notch. I'm a builder so am in contact with several local vendors for windows and fireplace and Sean is the best. California Window Fireplace has gone out of their way many times to make sure that their recommendations and service have met project schedule and quality control parameters. Thanks Sean and Nancy for being a constant source of reliability! read more

I love Adam here at Ca window and fireplace. When we were remodeling our family room, we contacted 4 different fireplace companies and Adam was the only one who took the time to answer all of our questions. He also beat the prices of all the other companies by over a thousand dollars... CRAZY I KNOW! Adam was professional and absolutely fantastic. when I went in to meet with him, I realized he was very knowledgeable about his fireplaces. We ended up with a beautiful gas fireplace that we absolutely LOVE. We love you Adam...and thank you. read more

I recently purchased a gas fireplace insert and had a great experience. The product selection was numerous and Sean was a pleasure to work with. Prices are very reasonable. We have been enjoying our new fireplace every night. The lighting feature creates a nice ambiance and the remote is very convenient. When the fan is on we can heat our entire house. If you are in the market for a new fireplace I highly recommend you stop by and ask for Sean. read more

Good showroom space, lots of designs to see, and good parking. I was referred here by my contractor, who had a client recently with a great experience at California W&F and found that they had a great price on what he wanted. However I felt like they could care less that I was there, weren't interested in really helping me, and I certainly didn't get the "warm fuzzies" that made me want to stay and shop. It's such a service-oriented industry and I didn't get a good service feel. If I just wanted to look at photos of fireplaces & physical specs, I could do that via Google at home in my PJs. But I will purchase my fireplace elsewhere, where I can get better service an actual answers to my questions. read more

What a nice place to do business with. Great show room and they made us feel right at home with no high pressure sales pitches. They came out measured the fireplace and gave us a quote that was reasonable. Gave us names of an electrician and plumber who came out and did excellent work. California Window & Fireplace gave us date for installation and workers showed up exactly on time. They were really nice and did a great job! Couldn't be happier. read more

The customer service here is fantastic. I worked with Sean who is very good at his job, he even answered his phone on his day off to speak with me. He gave me his time and full attention. This is a family owned and operated business and it's clear they really care about their customers. My windows look fantastic!!..Thanks Sean. read more

If we could clone Sean, the Manager, and put him into every company in this country (not to mention the government), we would do so! We originally bought our gas fireplace from California Window & Fireplace, in 2000. We called for service, but an error was made in installation of the wrong part, and it came to light when I questioned the charge. The company (Sean) rectified it immediately, and insisted on giving us the right part without charge, and were amazingly kind, apologetic and wonderful about it. Mistakes happen, and service technicians sometimes in the rush of life install incorrect parts. But the customer is not always honored and respected in the way that we were. I'd say give this company your business; despite the mix-up, they were wonderful. Sean is fabulous, so caring, well trained, sophisticated, and generous. read more

What a fantastic team to work with and whom explain every step of the process when ordering custom doors and a fireplace. Our order even came in a week early! Would highly recommend these guys with their NO pressure approach on products! read more

Sean was awesome. They gave us the most competitive bid. They were always on time and did a great job. We are very happy with the results. read more

California Window & Fireplace - Fireplace addition - Windows Installation Near Me - Campbell, California

I usually don't leave negative reviews. You can see this from my profile, it's true. It has to be really poor service for me to post a bad review. But honestly, the salespeople at this store are really not interested in helping you. I was treated quite rudely in the store. First ignored, then basically open hostility, then offered one of those non-apology apologies, as in, it's your fault you're feeling insulted. There are other places that sell the same products, so just go elsewhere and give them your money, instead. I wish I'd walked out sooner. I was just sort of stunned, really, at what was happening. I should give some credit here to the second salesperson that tried to do damage control (Jonathan) - that gets the second star. But afterward, I found two other stores the same day with lower prices and better service. I wonder if the owner knows how his business is being represented by their people? If not, they should record what happens in the showroom, it might be an eye opener. Or perhaps s/he doesn't care. Doesn't matter; I'm never going back, and I want to warn others so they don't waste their time. read more