1. Bay Area Foot and Laser

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Pleasanton, CA

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Bay Area Foot and Laser

2.0 (1 review)

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10 years ago

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Bay Area Foot Care - Dr. Carolyn McAloon

Bay Area Foot Care

4.0(14 reviews)
1.8 mi

I had a very disappointing and distressing experience at this podiatry office. I came in for a…read morediabetic foot ulcer -- an urgent medical issue that can lead to serious infection or even amputation if not treated promptly. The day before, I specifically confirmed by phone that they accepted my insurance. However, upon arrival, the receptionist said she wasn't sure if they actually did. The receptionist was noticeably rude and dismissive, speaking over me while I tried to explain the situation -- even in front of other patients, which made the experience even more humiliating. Despite my urgency and visible concern, she provided no clear answers and failed to check my insurance in a timely manner. I later learned she had been in the back speaking with Dr. Andrew Rasiah, who is new to the practice, yet he never came out to assist or clarify what was happening. This lack of communication and professionalism was deeply disappointing. Because of the confusion and disregard I experienced, I had to leave without receiving care. This not only caused significant emotional stress but also delayed the treatment I urgently needed, putting my health at risk. The office staff clearly needs better training in patient communication, professionalism, and compassion -- particularly when dealing with seniors and those facing potentially life-threatening conditions. Patients deserve to be treated with respect, empathy, and basic courtesy. I highly recommend that others find more professional care at reputable podiatry for their foot issues, especially for those with diabetes.

Doctor in the Pleasanton location would not return my calls after refusing to book a follow up…read moreappointment stating the office doesn't do appointments in advance. I changed podiatrists and received two calls from Bay Area Foot Care, 5 months later asking if I wanted to reschedule my "missed" appointment! Apparently they have new doctors.

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Bay Area Foot Care - Dr. Naleen Prasad

Dr. Naleen Prasad

Bay Area Foot Care - Dr. Judianne Walker

Dr. Judianne Walker

Bay Area Foot Care - Carolyn McAloon, DPM Naleen Prasad, DPM Judianne Walker, DPM

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Carolyn McAloon, DPM Naleen Prasad, DPM Judianne Walker, DPM

Bay Area Foot and Laser - podiatrists - Updated July 2026

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