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    Bay Area Homes

    5.0 (9 reviews)
    Closed 9:00 am - 8:00 pm

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    9 years ago

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    Fidelity National Home Warranty

    Fidelity National Home Warranty

    (216 reviews)

    Fidelity came with the home I purchased and seemed to work ok for the one call that I had. I was…read morenew to the area and unfamiliar with any of the local vendors, so I thought it would be a good thing to have until I could find my way around. The people on Nextdoor for my area said they were happy with them so I renewed. Sorry I did. They are pretty bad. I pay a $75 service call (which is pretty standard for home warranties). So far, all but one of the vendors was nice and responsive. You can't choose your vendor and Fidelity has a limited number of vendors in a given area, so you can only expect 2 vendors per 'specialty'. You can easily open your own service request online and a vendor calls you within 2 days (usually 1) to set up a schedule. The call center folks are nice, but they are ESL and difficult to communicate with. You can't get through to ANYONE on a Monday. As of writing this review; the vendor (AV Hawaiin), with whom I was trying to reschedule, could not be reached for 5 hours (busy signal on phone and no vm or text). When I tried to call Fidelity to reschedule or have them contact the vendor, I was on hold for 30 minutes each of the 2x I called before I gave up. Now I have to recharge my phone and try again. I will try to cancel the policy. I know.... GLWT.

    Horrible company. I am extremely dissatisfied with their service and will be switching to another…read moreprovider. When it's over 100°F outside, they take far too long to dispatch someone to repair the AC. They don't seem to care about the urgency of the situation. The contractors they send are just as bad. They don't call to schedule appointments, and when you try to contact them, they rarely answer the phone. Overall, the customer service and response time are unacceptable. I would not recommend this company!

    Windsor Pacific Property Management - Jackie & Tony at your service!

    Windsor Pacific Property Management

    (24 reviews)

    Tony is professional, prompt and courteous. I called during a busy holiday season and from hello I…read morereceived 1:1 correspondence with this boutique style management company. The facts and preparation material helped my husband and I to make an informed decision with options in the rental world. Tony will treat your home like it is his own with vendors to take care of maintenance needs. You can be assured that items will be taken care of because they use programs the tenant of current times needs. Fast access, online with numbers for help readily accessible. I loved the hand holding he provided in terms of understanding current market, pitfalls and how his company trouble shoots them! Property Managment or budding family friend was the warmth and care displayed. Bravo Tony! Property Managment needs the personalization your company offers!

    I highly recommend Windsor Pacific Property Management !…read more We rented a beautiful house in Lafayette from Windsor Pacific Property Management and had an excellent experience working with them. They are extremely efficient, professional and take care of all rental-related issues right away without a question. They use this really efficient and response rental portal that allows you to submit requests but someone works on the other end to follow-up. Jackelyne Ferreira was very personable and responsive. We received nearly 100% of our deposit which we were very grateful as we have a 5 year old with a heavy hand.

    Stowers Real Estate

    Stowers Real Estate

    (113 reviews)

    Jody and the team were very helpful in getting our house ready and rented…read more they are knowledgeable about the area. I would recommend them.

    0/5 stars. Our experience has been deeply disappointing and frustrating…read more Before signing the lease, JODY represented that the landlord planned to remain overseas for approximately six years while their 2 kids attended local universities. Based on this information, we believed this would be a stable, long-term rental and made the decision to move in. An unexpected move during this period was never anticipated. We knew relocation is an extremely time-consuming, costly, and disruptive process, involving months of planning, coordination, and unexpected expenses that we never anticipated or budgeted for. Another major issue involved rent payment processing. After JODY updated their payment system, our rent payment was rejected despite us never having paid late in years. I even hand-delivered a check to the property management office over the weekend to ensure payment was made promptly, yet we were still charged a $300 late fee. Tenants should not be penalized for issues caused by a system transition or administrative problem. We also experienced pressure regarding move-out cleaning. A preferred cleaner was strongly recommended by Stowers's staff, leaving us with the impression that not using that cleaner could affect the return of our deposit. This created unnecessary concern during an already difficult move-out process. I also raised questions regarding how our security deposit was handled. We requested clarification regarding the trust account and deposit records. While we were told the deposit was maintained in a Broker Trust account, we were not provided transaction-specific accounting showing when the deposit was received or placed into the account. Better transparency and communication would have been appreciated. The financial impact of this unexpected move was significant: approximately $3,000 in moving costs, $1,500 in overlapping rent, and nearly $1,700 spent to leave the home exceptionally clean and well-maintained. including carpet cleaning, wall and door touch-ups, and deep house cleaning beyond normal move-out expectations. Altogether, this cost us well over $6,000, not including the substantial time and disruption involved. We felt sorry for the landlord, who saw firsthand how carefully we maintained the property. We would have gladly continued renting until their return, but after our experience with the management process, our confidence in working with the company, including for future real estate services, was significantly reduced. Overall, we left this experience feeling disappointed by the lack of communication, transparency, and fairness shown to responsible tenants who paid rent on time and cared for the property for years.

    Pacific Elite Property Management

    Pacific Elite Property Management

    (16 reviews)

    I had to do a quick move across the country and needed a property manager for my home in Dublin…read more Ben is local, and I wanted someone that was familiar with the tri-valley area. From the beginning, Ben has been responsive to all my questions/concerns and has always been honest and upfront about what I needed to do and what I should expect from him as far as costs and services. He was able to find tenants within a few weeks and kept me updated on what was going on every week. His costs are reasonable and comparable to the other property management companies in the area. If you need an honest property manager with no BS, I would recommend Ben. I've been on the east coast for 2 months and everything has been great.

    My agent and I contacted Ben to manage our property in Dublin while we are away. At first, he…read moreseemed responsive. He went to check our property and told us how much rent we can get. And he told us that he could manage the property for us. He told us he had a cleaning crew, wanted to do a walk through with us and then have us sign a contract. Since we were already overseas, I asked my agent to contact him and scheduled the walk-through with him. My agent drove all the way from Albany to meet him for the walk-through. He seemed nice and respectful during it. However, right after, he said he had to turn us down because he's too busy and he just signed up some new clients. If he had let us know earlier that he was too busy to take us, that would have been completely understandable. However, he did it in such unprofessional way where it just wasted my agent's time.

    James Dye, MBA - James Dye

    James Dye, MBA

    (322 reviews)

    My wife and I are first time homebuyers and James treated us with the same respect and class as…read morehomebuyers more seasoned and buying more expensive homes. James from our interviews was the most knowledgeable and most detailed. He also went the extra mile to teach us to look at disclosures and to help us with negotiations. The best part about James is he is 100% not pushy and let us ultimately make the final decision. Our transaction was particularly difficult due to CA law, but he navigated the details with the counterparty promptly and firmly and even through his connections got us a great lender who we will stick with likely for the near future. James ultimately will always go the extra mile so will highly recommend him and we will likely use him for future home purchases. Thank you James!

    We originally planned to talk to at least three different realtors, but after our first…read moreconversation with James, we immediately knew we wanted to work with him, and we're so glad we did! Both James and Kin were incredibly patient, responsive, and flexible throughout the entire process. With a toddler, our schedule was all over the place, and we often had to ask Kin for last minute home tours. She was always accommodating and went out of her way to help us every time. James is extremely knowledgeable and made us feel confident and informed at every step. James and Kin are also unbelievably responsive, even late at night, you'll still get a thoughtful reply. That level of dedication and care really made a difference for us. Thanks to their hard work and expertise, we were able to find our dream home before it even hit the market! We couldn't have asked for a better experience and truly appreciate everything they did for our family. Highly recommend this amazing team!

    Bay Area Homes - realestatesvcs - Updated September 2026

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