Tony is professional, prompt and courteous. I called during a busy holiday season and from hello I received 1:1 correspondence with this boutique style management company. The facts and preparation material helped my husband and I to make an informed decision with options in the rental world. Tony will treat your home like it is his own with vendors to take care of maintenance needs. You can be assured that items will be taken care of because they use programs the tenant of current times needs. Fast access, online with numbers for help readily accessible. I loved the hand holding he provided in terms of understanding current market, pitfalls and how his company trouble shoots them! Property Managment or budding family friend was the warmth and care displayed. Bravo Tony! Property Managment needs the personalization your company offers! read more

I highly recommend Windsor Pacific Property Management ! We rented a beautiful house in Lafayette from Windsor Pacific Property Management and had an excellent experience working with them. They are extremely efficient, professional and take care of all rental-related issues right away without a question. They use this really efficient and response rental portal that allows you to submit requests but someone works on the other end to follow-up. Jackelyne Ferreira was very personable and responsive. We received nearly 100% of our deposit which we were very grateful as we have a 5 year old with a heavy hand. read more

So I don't usually trust property management companies; unfortunately because I've had many years of different bad experiences. I have to say that Windsor, since taken on by my landlord, have been fantastic. They are quick to respond and quick to get things done and I'm so appreciative to finally have a different opinion on a property management company. read more

Jackie is our go to person whenever someone is in need of an outstanding property manager. Every time she meets with a potential client of ours, the feedback is always outstanding. I am the team leader of the #1 real estate team in Danville/San Ramon/Dublin and making sure our clients receive top notch service is our #1 priority. Jackie at Windsor Pacific also believes in the same philosophy. read more

I've had the pleasure of working with Jackie for years now as a vendor. She is very knowledgeable on her properties, she gets back us very quickly when we have questions, everything is very seamless when working with her. She's one of my favorite property managers to work with. I would highly recommend her to anyone who is looking for a property to rent or needs a property manager for their property. read more

My family and I are extremely happy with Windsor Property Management and the service we've received from Jackie. Their response time to any of our questions or concerns have been quick and efficient. Their on line services are also very user friendly. I would highly recommend this company for any management needs. -Carmen and Marcos read more

TENANTS STAY AWAY FROM THIS SO CALLED "PROPERTY MANAGEMENT". These are the WORST guys to rent from. Tony promised us that we would get the apartment and that he's processing the 2 applications. 2 days passed and I called to check, only to know that he rent it for more money for an applicant who applied after us. They claim that they go by first come first serve but obviously they go by give me all your money. He is so RUDE and ARROGANT. He just repeats void excuses like a senseless robot to rob people off their money and to run their credits and harm their score. He only cares for the best interest of the owner not the tenant and this is why he's been reviewed well by them and not by the tenants. It's the story of Ali Baba and the Forty Thieves happening here in San Ramon. read more

We have been using Windsor property mgt now for 3 + years on two of our rentals. Attentive, Professional and Quick to reply are just 3 phrases I would use to describe Jackie. We had terrible luck with a former local prop management co., see my other review. I have referred Jackie to my co-workers and look fwd to having Windsor Pacific management do the big work for me. read more

We are Extremely Happy with Windsor Property Management. Jackie has been very Helpful & their response time to any of our questions has been very quick . We would highly recommend this property management to anybody. Sunitha & Upendra read more

We're very very happy to have found Jackelyne for the rental of our 2 properties. I have a friends of ours that has been working with them for several years and he recommended her company to us and we just couldn't be happier. She rented both of our homes for top dollar and very quickly. We actually needed few things done to the house like paint and replace all the appliances and they took care of everything for us. I will highly recommend WPPM to anyone that has a property and needs to have a management company rented for them. read more

Jackie and WPPM managed the rental of my home in San Ramon in 2014-15 when we moved to the east coast. I was always comfortable that all issues would be managed, which was critical because I was a 6-hour flight away. Jackie is professional, responsive, and well-connected. I am very happy with the service from WPPM. Highly recommended! Below I provide more details about my experience. I interviewed several property management companies when it was clear that I wanted to rent my house in San Ramon. After being duly impressed with Jackie in a telephone conversation, we arranged an in-person meeting at my home the following morning. She was very thorough and honest in both assessing a reasonable rental rate, disclosing her costs, and in recommending necessary repairs. She made all arrangements for several vendors to get the house in good shape (carpet, paint, minor repairs). I was very happy with the final product. She marketed the house very professionally and quickly identified an outstanding family. The lease paperwork was handled seamlessly. It was painless on my end. The only maintenance/repair issue that came up during the lease was replacement of a rotten fence. Jackie handled everything, including negotiations with the vendors and my neighbor (split the cost of new fence). New fence looks great and the price was right! Prior to the end of the lease I needed to sell the home. Jackie worked seamlessly with my realtor, tenant, and me to ensure a smooth transition. She didn't charge any additional fee once the sale was complete. She was awesome! read more

I recently relocated to the Bay Area and finding a rental property was frustrating and time consuming. Fortunately, I was able to secure a listing by Windsor Pacific. The entire process from viewing the property, signing the lease, and taking possession of the rental unit was fast, efficient, and Jackie was able to communicate with me on a very timely basis - which I must say doesn't appear to be the norm from what I've encountered with other property management companies. Since I've moved into my property, Jackie and her team continue to be very responsive and have promptly dealt with a few minor issues with my rental unit. Plus, it's comforting knowing that my calls or emails will be quickly addressed in a timely manner. read more

Professional & Knowledgeable, I believe best describes Jackie Ferreira at Windsor Pacific Property Management. I have been very happy with the services WPPM offers. I've been with Jackie & Windsor Pacific for many years. I've had the same tenant for the same amount of years. This is a complicated industry. WPPM is well connected with vendors in the community & businesses to assist with rental concerns or issues. When problems arise, Jackie informs me quickly. She, then partners with me to help find the best solution to the matter. Jackie is an effective liaison between me and my tenant. She is caring and patient. I trust WPPM and highly recommend their services. read more

My family rented a home managed by WPPM. The experience of working with Jackie and her team was easy and responsive. We knew we were going to have challenges renting because of the home being near schools and that there were definitely others interested in the home as well. They were thorough about checking our finances and references, which we would fully expect and definitely welcomed the reference check. Jackie kept in contact with us during the process and the personal communication put us at ease that we would be considered for the home instead of just being an application. Once we settled into the home I liked the ability to pay electronically and their system provided a payment record as well as sent me monthly reminders a few days before the start of the month. If ever I had an issue I either made a call to Jackie or placed a maintenance order through their online system. Following any issue I could provide feedback about the supplier or issue as well. WPPM had clear expectations about the care of the home, which we appreciated because we were pleased to move into a home that was well cared for and clean. We also returned the home in excellent condition and the final walk-thru process was easy to complete when we met personally with Jackie. If looking for a home to rent, the company was good to work with, professional and responsive. read more

Jackie has managed our property since Dec 2014 and we are extremely happy about the level of service and commitment from her. Jackie came highly recommended by our realtor when we were looking for our new house. Although the new house search ended up being ~6 months long, Jackie continued to stay in contact with us to make sure everything was fine and was very timely in getting back to us with our questions or concerns about the rental process. Having owned 3 homes and managed rental properties (on our own in the past), we wish we found Jackie sooner!! She lives in the area and knows the community very well. Very open and honest so we definitely value her opinion and expertise in property management! read more

We recently moved from Florida to San Ramon California, and had the pleasure of working with Jackie from Windsor Pacific. She was so incredibly helpful in every step of the way in helping us move into our rental property. She always answered our emails and questions promptly and even now 3 months after our move, I know I can always reach out to her with any concerns our questions. I highly recommend her and this company. I wish all customer service was this great :) read more

Early this summer, we were given a notice that our previous landlord would be selling the home we had been occupying, and we had less than 60 days to move. I met Jackie Ferreira from Windsor Pacific Property and gave her an idea of the ideal home we were looking for. She was understanding of our circumstances, professional and worked quick to find us the home we are in today. I would ABSOLUTELY recommend WPPM and Jackie Ferreira and should a similar issue arise, I will be sure to call on her again. read more

I've been dealing with Jackie for more than two years and I've never encountered a property manager with more integrity. She definitely knows her business and stays up on the trends, laws and pricing in the East Bay. She is very community minded and knows everything a owner needs to know to get property rented with good people and no liability. And her husband's cute, too! read more

We love WPPM. Jackie is very professional and understands how stressful a move can be. They were always timely in taking care of any items that needed attention and always went above & beyond! We rented a property from them for three years & couldn't have asked for a better property management company!! They were fair, honest & trustworthy from beginning to end....which is hard to find in a rental environment...especially in the Bay Area! Highly recommend them on both sides of the rental transaction!! read more

Jackie is on top of things. Our issue has been addressed prompt and has been followed up quick and efficiently. Her respond time to questions and problems is immediate. She runs her business very professional and she seems to be well connected. Thank you ! read more

It would have been in the best interest of the owner, to see all the applications. Since you hadn't processed the first applicant and mine came in an hour after you started the application process (as I was informed by both John and Tony) my application should have at least been considered. You also should have notified the owner that we offered to pay more money for the home per month; however, neither action was taken. In addition, you should have notified me prior to viewing the home that you only process the first application, that this home was basically already taken and that we would ONLY be considered if the first application fell through. As a business owner and full time working mother, it was not easy to make arrangements for the viewing. On top of all of that, Tony was arrogant and rude each time my husband and I spoke to him. Regardless everything happens for a reason and I'm sure this is a blessing. Although, I specifically created a YELP account to publicly voice my disappointment with this business and to warn future clients of the unfair and poor treatment we received. I would not recommend this company to anyone, home owner or tenant. read more

Windsor Pacific Property Management has been looking after my properties for the past 4 years and I am super happy about their service. The manager, Jackelyne Ferreira is very detail oriented and extremely responsive to my requests. She also has many vendor connections that I don't have and will get me cost effective deals that are far better than the market rate. I highly recommend their service! Absolutely 5 out of 5! - Rene read more

Being out-of-state landlords we knew we needed to rely on a very good property manager. After careful research, we selected Windsor Properties to manage our rental home in Danville. We couldn't be more pleased with the job that Jackie did for us during the 12 years that she managed our home. Her efficient and professional manner, great follow-through on our (and our tenant's) requests, excellent reporting and record-keeping were demonstrated time and again. We entrusted Jackie to manage our most precious asset and she did so with the utmost in professionalism and integrity. read more

We have used WP to manage our rental home for over 3 years. Jackie has been fantastic in every regard. We are first time landlords, and wanted to find a property management company that we could trust - WP has certainly been just that. Jackie did a great job screening our tenants who have all turned out to be fantastic. Professional, organized, friendly and trustworthy - definitely a property manager you can depend on. read more