Do not get the sleep apnea surgery. Mingrone told me it was 80% successful, but I'm pretty sure it's 0% successful. I couldn't get out of bed for two weeks in total agony. I couldn't eat or drink water for a few weeks it took me about two years to recover and it fixed nothing. CPAP is the only cure for sleep apnea it works amazing surgery does not work I had full insurance coverage that I still spent seven grand. Two years to recover. Don't do it read more

They dropped off the face of the earth 2 days before my appointment for which I waited a month. Left voicemail, tried to reach on call, nothing is working. And for the record this is the office of Matthew Mingrone, MD. So that yelp users can find him. read more

Dr. Mingrome was the ENT doctor on-call for the ER at Good Sam Hospital on Sunday evening. We waited and waited and waited for him to come in only to be told that after 10 p.m., he didn't want to come in any more and instead, instructed us (through the ER doc) that we should make an appointment in the morning, to be seen the same day at his office in Los Gatos. We got home at midnight, I got up the next morning and called his office. The only problem... he wasn't available locally the same day unless we wanted to drive all the way to San Francisco. As the mother of the patient in question, the predicament that this doctor put us in, made me furious. Way to disregard someone's medical emergency and prolong their suffering because you can't be bothered to A) Come in when it is your job/assigned responsibility B) Instruct a patient to come in when you aren't even in town to treat them. What in the world? You better believe that we didn't wait around for this clown to have a local appointment available. I called my insurance company and they found someone available to treat my daughter right away. Two thumbs down. BTW, I've forwarded my complaint to Good Sam. read more

Similar to C G.'s experience We just moved here and don't have established doctors so each time we've needed something we've gone out and found one. We've been to about 4 different specialist and a general so far and have NOT had this issue: Firstly, his rates are classified as high compared to others in the area. Second, his staff poorly informed me and my wife about our coverage. We are in our late 20s so while this medical stuff is fairly new to us, we always ask if they accepted our insurance and if we would have to pay anything beyond a co-pay. My wife specifically asks after giving her insurance card "Will I have to pay anything besides the copay?" They said No we accept United. (I now know "accepting" insurance is different that being "in network" HOWEVER, other offices are logical enough to infer that the question of "will I have to pay anything else after the copay" is asking "do you accept my insurance and are you in network based on the card I just handed you". Other offices simply say "We accept but you'll have to pay additional because we're not in network". That's fine and I just ask what the anticipated total is and know I have to pay 30%. This is the case with a specialist usually so no surprise. However, this office said No you won't owe anything. A month later I get 4 bills. 1 Office visit $350 (first time) + $850 for looking up nose with a scope. referred to CT scan place. 2 CT scan (from Migrone?) 3 CT scan (from Migrone?) 4 Followup visit at $300 Of course I received a bill from the CT scan office, which was fair, but Migrones office billed my insurance twice for a CT scan? Both different amount totaling close to $2500. And of course he suggested the $8000 surgery at the followup visit that other reviews mention - which according to other reviews (and if money doesn't matter) turns out great!!! I personally feel how I was billed and uninformed is very unsatisfactory. Yes, a doctors office is a business first, unfortunately, but there shouldn't be a caveat of "well you didn't ask 'that'...". If I were a lawyer I suppose it would be more "uninformed" than "misinformed" but a patient shouldn't need that sort of language to get the information they need from a doctor, whether it's basic information, especially if there are monetary implications. read more

I have sat on this review for 11 years. Im not one to post anything negative nor did I want anyone to know I had surgery but after seeing today that dr mingrone is an ear, nose and throat specialist and not a plastic surgeon I'm super upset because that is NOT how he was marketing himself back then. Plus is I can save someone from getting botched! At that time he was a facial aesthetics dr doing juvaderm, Botox and facial surgery. I save everything from surgery files so have the brochures. I had a rhinoplasty from mingrone after a work colleague recommended him only to find out later it was because he was a family friend not Bc he had any experience. My Nose has caused me alot of duress. It looks horrible, my nostrils are two different sizes and Most importantly I can't breath at all through my nose. I haven't been able to breath right for over 10 years. A revision rhinoplasty is not cheap so I haven't been able to afford it. Plus I don't want to risk losing anymore of my nose to a risky second surgery. I've seen that show botched! He offered to fix my nose but I refused to have him touch it. Thank god! What's alarming is the integrity on a drs behalf. If you specialize is one area why present yourself as a facial plastic surgeon. Anyway I own a gym now and constantly in front of clients working out and demonstrating workouts. Being that I breath through my Mouth now it's hard to talk and breath. I'm constantly out of breath. read more

I haven't seen Dr. Mingrone yet. His staff called and left a message that they want to reschedule my first appointment. OK, no problem. I called back within an hour and left a message. No response. Left another message a day later, still no response. So now I'm on Yelp searching for another option...and read all these horrible reviews. No...thank you. Guess it was a blessing that they kept ignoring me! read more

I went to see Dr. Mingrone re: an old injury where my nose got struck by an elbow during a basketball game. My nose had suffered both internal and external trauma. Over the years the loss of structure caused my nose to droop, nose would easily clog, airflow was restricted, etc. So I consulted w him to get a few things fixed. After a couple examinations we scheduled surgery. It was an outpatient procedure at his facility where everyone treated me extremely well. The surgery went well, very impressed by how little pain I felt post-surgery. Within a few days the bandages came off and I was able to resume most daily activities. Now 9 months later, the entire process has gone exactly as Dr. Mingrone had described. My airflow has improved greatly, I'd say 70-80% over what it was before. My nose never clogs, even when I have a cold or allergies. I sleep more deeply. I get more oxygenation during workouts. And externally he fixed my nose exactly the way I wanted it. I'm very happy with the entire process. The key to having a good outcome is communication: 1) knowing what you want, 2) being able to describe it accurately, and 3) making sure expectations are set properly on both sides. This applies whether you communicate with your wife/kids, your boss, or your physician. So I'd highly recommend Dr. Mingrone, particularly if you have breathing issues. Nothing better than fixing EVERYTHING that's wrong w your nose in one shot. read more

Nice office location, friendly staff and Dr Mingrone very personable. Only one ear needed cleaning and not painful,, looking forward to my next visit . read more

I had extensive septo/rhinoplasty surgery perform by Dr. Mingrone over 6 years ago - and he did a FANTASTIC job! I had a deviated septum with 90% closure on the right side, a severly crooked nose (had brocken it 3 times) and was prone to extreme nose bleeds requiring emergency room treatment. Dr. Mingrone was attentive, respectful, gentle, and the BEST reconstructive nose doctor I had seen. I spent $8000 on my surgery and don't regret a single penny of it = best decision of my life. I can breathe freely and have the nose I had before I broke it - he kept my natural nose and I give him a 5 star rating! read more

For a 30-minute visit with a 30-second nasal endoscopy, you charged me $1200. I still had to pay $400 out of pocket even after the insurance coverage. Most other doctors don't even charge for a quick first-time visit with a less-then-a-minute inspection. Absolutely outrageous. I made a big mistake deciding to give Mingrone a chance simply because my orthodontist referred me to him. read more

Highly not recommended. Initial visit I was ensured my insurance was checked and would cover some of the visit. At this visit was told needed nasal work. Waited and waited and waited for scheduling and call backs and cost info. After some time, finally some cost discussion on the procedure, but after that nothing was heard back from them on my questions on insurance coverage. Then I finally get a bill 2.5 months later for $925 for the 20 minute office visit. No insurance covering for the visit. Yikes. $925 for that. Not going back and found a much better practice that is doing my procedure. read more

Would be 0 stars if I could rate that. Read all of the negative reviews & that's what you can expect. They check your insurance-but don't tell you that you're out of network. Recommend numerous expensive surgeries for snoring-assuring that insurance will cover it. Didn't bill me for almost a year-I called 2 times clarification because I thought it must be an error. They never called back so I thought they corrected the error, I was wrong, they waited another year and sent the bill to collections rather than call back and explain the bill. Currently have left multiple messages and they won't return my calls. Suspect medical advice mixed with poor business practices. Go anywhere else. read more

I needed some help with multiple nose/sinus issues that were longstanding. I found his office to be friendly, professional, quick, and direct. My experience with Dr. Mingrone was exactly what I wanted. He listened to my concerns, took a look and Ok'd the CT scan. I had a lot that needed to be done in surgery(unsurprisingly) and that was pretty easy and painless. The five things I had done went smoothly and all the follow visits were included with the procedure. I appreciated his approach, never felt I was being sold on a procedure, or oversold on results. My breathing has improved as predicted. This was not my first nose surgery, so my expectations were correctly tempered. I picked the Dr. off a list for Downtown Medical Group because my normal Doc - Dr. Elise Grenier (who is fantastic) is with that group. I did no research at first so I went in very skeptical then got to work. I would definitely recommend him to friends/family. Caveats. I had great insurance(and called them too), moved quickly to surgery, had time to comfortably recover at home, and a wide open schedule. Also I have multiple family members in the medical field so I have a pretty good idea of what to ask, how to ask it, and have no shame in asking anything I want to know to feel comfortable. read more

I never ended up using Dr. Mingrone for my deviated septum surgery. However, I did have an office consultation. During the brief consult, Dr. Mingrone put an endoscope up my nose for possible 30 seconds or so. For this, my insurance was charged close to $2000 and ended up paying around $900. So, I only write this to inform others of my experience. I was reminded as I got another insurance statement about this over 1 year later. Just as a further note, the other doctor I consulted on this simply had me close one nostral and then the other and breathe each way to determine the deviated septum. Free of charge... read more

I went to Dr. Matthew Mingrone to help me with my snoring that has continued to get worse over the years. It had gotten so bad my marriage was suffering because I kept my wife up (who would in turn wake me up to stop snoring). We basically both were getting very little sleep and needed professional help. Dr. Mingrone listened to my symptoms, scoped my nose and throat, and explained there was no simple cure-all" procedure for everyone and basically laid out a plan of procedures that he suggested be done. At first I thought this is going to be expensive but he and his staff worked with my insurance and the large majority of the cost was covered. I can't remembered the technical name of the 3 surgical procedures I had done but I figured if they were going to put me under and I was going to be in pain, might as well get it all done at one time. The place I had the surgery was great and the staff were all friendly and professional. I wish I could tell everyone that there wasn't much pain afterwards, but I would be lying. Though I only took a couple of days off of work plus a weekend, I can tell you for a little over a week I was not a happy camper. But by 2 weeks 80% of the pain was gone and then starts the good news. 4 weeks after the surgery I asked my wife (I was scared to ask before) if my snoring was getting any better? She said "I have been waiting for you to ask, I haven't hardly heard you snore for the past week". She ranked my snoring to be 10% of what it was prior to seeing Dr. Mingrone and to me, this is huge and almost along the lines of a miracle (well, it's really a big deal to me for my wife). I still have to start working with a mouth guard at night to get the 10% of the snoring completely gone. Not real excited about this but I am willing to do anything to save my marriage (if anyone could relate). Oh, and I also have to lose more weight to help also which might be the hardest part of the whole thing :) I never looked up Dr. Mingrone on Yelp and looking at some of the reviews tonight, I'm glad I didn't because I'm not sure if I would have called him. But I did find him while searching on the internet and I am so glad I found him and trusted in his skills. John read more

My 9-year old son saw Dr. Mingrone for a deviated septum and sinus issues. Dr. Mingrone explained everything carefully, and was so good with my son. Eventually, after attempts at other treatments, it was determined that a balloon sinuplasty was to be performed. Dr. Mingrone explained the procedure, reassured this worried mama :), and did a fantastic job on my son. His office staff is friendly and..... get this! A real person picks up the phone every time you call! I can not tell you how much that means when you are dealing with a health issue for your child and need assistance right away. I highly recommend Dr. Mingrone and his entire staff! read more

I saw this Dr. several times for an ear problem. He caused me pain, was rude and ignorantly dismissive of a question I asked him. He called me a "picker". Lovely! I will never go to him again and strongly do NOT recommend him. read more

Dr. Mingrone has been my family's ENT doc for over 10 years. I like his down to earth demeanor and style in that I feel he is always giving it to me straight. He has also been spot on from allergies, to the flu, & any medical advise. I also appreciate that he is available 24/7. My sister is a bit of an over protective mother, and she has him on speed dial (He gave us his cell phone which I am sure he must regret) He always answers and helps, mostly calming her down. I would without question recommend him to anyone. read more

We brought our 4 year old to see Dr Mingrone, and I'm so glad we did! He's a very kind and thorough physician. His wait time was minimal, front desk staff was very nice! Overall, a really great experience! read more

I suffered a severely broken nose that ended up requiring surgery. Dr Mingrone did a fabulous job consulting my situation and making time to get things fixed quickly. He was also able to correct some additional issues that we're causing sinus infections and snoring. Overall I am very pleased with the service and knowledge by Dr Mingrone and would recommend him to others who may suffer from a similar type situation. read more

Dr. Mingrone provided the worst consultation I have ever experienced from a medical professional. First, I've never been to a doctor who did not even introduce himself, spent the first five minutes of the consultation studying my paperwork without acknowledging my existence in the room, and did not bother to thank me for rearranging my schedule because he had been "running late." Of more importance, he barely glanced the condition of my skin, which was my initial concern, and made assertions about it that were demonstrably false. He brushed off my clear request for a specific procedure and instead pushed a laser resurfacing procedure, which I knew would not address my problem. He clearly knew he could get more money from a 20 minute laser without any work (done by a technician) than he could by actually using his medical training and performing even minor surgery. He is too foolish to realize that I was asking for a small procedure to test his response before I went into the much more expensive treatments I had in mind. Doesn't anyone know these days that one has to create good will in every customer? That today's small job is tomorrow's large profit if the customer is pleased with the result? Dr. Mingrone is far too rude and short-sighted for anyone to consider as a caregiver. read more

Do not get rhinoplasty here. He did mine and I have a huge round ball for a tip and a big dent in one of my nostrils looks like the knife slipped and the center didn't heal right it looks jagged. read more

I would not recommend Dr. Mingrone for rhinplasty. He sounds confident at first and his selling point is that he is a face specialist and does not do an other procedures other than those that pertain to the face. The outcome was less than desirable for me and he did not produce any of the things we discussed prior to surgery. My concern was the length, drooping and hump on my nose. After surgery, I still have a hump, the length seems to be longer because he did not slope my nose as was discussed and I now have an assymmetry that was not there before and my nose appears crooked. When I told him this during one of my post-op appointments, he did not express any sign of remorse or wanting to correct or rectify the situation, even though he told me prior to surgery that if I was not satisfied he would try everything to fix it. Honestly, even if he did suggest a correction, I would not trust him to do it. Do your homework before you choose him for your surgery. read more

Dr. Mingrone has very nice and professional office assistant and receptionist. This is unfortunately the extend of positive experience I had in his office. I had irritation in my throat, which I suspected was a stuck little fish bone. I made an appointment, got a quote for the consultation, filled out the new patient paperwork. When doctor came in, he spent 5 - 10 min asking the same irrelevant questions from the paperwork and making handwritten notes. When I told him that I already gave him all the relevant information, and that I want him to look into my throat and if found, take out the fish bone, he got offended. He told that if I do not like the way he conducts the survey, I may want to find a different doctor. Next he told me that he will look into my ears and nose first. !? I asked how can it help with the fish bone. His answer was that since he is an ENT doctor, he needs to see the "overall picture" and not miss important details. My response was that I do not see the connection. He said that I should find a different doctor. At that I stood up and left. I do not want to be treated by a doctor, who a) does not care, b) obnoxious, and c) would charge me for an irrelevant "comprehensive survey". His receptionist called me 30 min later with apologies and offers of any help. I feel thankful to her. But want to warn the future patients anyway. I can not say anything about this doctor's skills. Looks like he specializes in snoring problems. So if you have unlimited time, patience, and do not care how much your insurance bill will be, you may get a service you expect. This was not my case. read more

As a patient of Dr. Mingrone, I'd like to take a moment to contribute my experience. I came to him while considering having Rhinoplasty a few years back. Now that my nose is fully healed I feel I can honestly provide an accurate testimony. If you have ever pondered having rhinoplasty, or any sort of plastic surgery for that matter, then you're probably more than aware just how nerve-wracking this experience can be. Let's be honest, we're not experts. We're not tediously skilled in the arts of plastic surgery or the medicine that encompasses it by any means. I don't care how much Nip-Tuck, Botched, or Real housewives of whatever city you've seen, the simple fact is many of us are aiming blindly starting off with a Google search of "plastic surgeon near me." If this is true in your case, look no farther, book a consultation, and here's why. I first came across his work as a result of some very strenuous, very thorough research. After reviewing a plethora of before-and-after pictures, I called and scheduled a consultation. The phone rang twice, and I was kindly greeted by his staff that was not only able to schedule me promptly but were more than able to answer all of my questions. Upon having my consultation, I was presented with the friendly atmosphere I had been spoiled to expect from my phone call. The practice was easily accessible, clean, inviting and professional. Also and always a plus, the parking was hassle-free. My consultation started on time, and let me tell you I bombarded Dr. Mingrone with a multitude of questions before he could even introduce himself. For over an hour (no exaggeration here, I am "that patient" ) he not only answered all my questions and went over all of my concerns but also made sure he knew all the specifics to just exactly everything I disliked and everything I wanted to have, all the while maintaining by far the best bedside manner I have ever encountered with any physician. As if his portfolio wasn't enough, my encounter with the staff and Dr. Mingrone that day solidified my decision. I scheduled my surgery date before leaving the office. My aftercare and follow-up's were handled as attentively as my consultation was conducted. My results are truly amazing, the scarring is non- existent and the seams are flawless. I've never been happier. Update: I have since been seen in his office for hearing loss. With an entirely different staff then I can remember not to mention a new location, my experience was yet again as pleasant as possible. The staff was kind and the office was inviting and professional. I was seen on time even though I had failed to arrive as early as I was asked to update my paperwork. Believe it or not some offices penalize you for this whether you realize it. Again, same story. I immediately started with the questions as soon as he walked in the door. Now in my mid-twenties you can imagine my anxiety when feeling as though I am going completely deaf in one ear. He quickly and thoroughly addressed my concerns and proceeded with his examination. I have noticed in some of the reviews that it had been mentioned a full work up was conducted for issues that were centered around one area. In other words what could my hearing issue possibly have to do with my throat/nose or vise versa. I imagine considering ENT is combined into one specialty there is a good reason for this. If anything it just goes to show there are still physicians out there that continue to conduct their exams with the upmost due-diligence. I felt that my needs were met with greatest sincerity. His office is currently working with me to schedule the tests I need to further assess my problem. If there is a solution to my hearing loss I am more than confident he will do his best to assist me in resolving my issue. As usual, hands down, 5 stars. read more

hi. well i thought dr mingrone did an excellent uvelectomy job. also, helped me breath better work on my nose. my snoring is reduced about 90 percent. better. i recoment him if you have a snoring problem. read more

8 months ago I spent $4000 for a Pillar procedure and ablation that was totally unsuccessful, and I snore worse than ever. After 2 follow up visits (I have to drive 200 miles one way) Dr. Mingrone has run out of options to help me except to refer me to an expensive dentist or back to my primary for referral for a rhinoplasty. I am completely devastated and feel ripped off. read more

Dr. Mingrone did not help me at all during my visit. He simply sent me to another doctor even though I told him that the other doctor already said that it's an ENT problem, not his problem. read more

On July 18 2012, I took my son to his office for ear infection. He charged $800 for about 5 minutes he spent on my son! The only thing he did was look at the infection ear and gave my son some ear drop. My insurance does not cover it because he is out of network but he didnot inform me that he was not an CIGNA provider. This doctor is the worst ever!!! Do not go there. read more

Having had a broken septum since the late 60's, and noting that with each decade that has passed since, breathing has become increasingly more difficult through my right nostril...and lately, there was negligible air getting through that right side at all! With this concern, I was led to contact eOssleep, after having read an advertisement in the newspaper. At my first appointment and exam with Dr. Mingrone, I felt comfortable with his explanation of my problem AND his ability to correct it. I needed directions for doing a home sleep study. Dr. Mingrone also said that my insurance would likely cover most, if not all of my surgery and other related expenses. (The insurance DID cover all of my work.) My dream had been to be able to breathe out of both sides of my nose again. The very day I came out of surgery, my dream was already realized! In addition, I never had ANY pain in the days and weeks that followed. His follow-up appointments have confirmed my feelings about Dr. Mingrone's professional care and service. The friendliness and efficiency of his total staff have been nothing short of SUPERB, in every way as well. read more

Having had a broken septum since the late 60's, and noting that with each decade that has passed since, breathing has become increasingly more difficult through my right nostril...and lately, there was negligible air getting through that right side at all! With this concern, I was led to contact eOssleep, after having read an advertisement in the newspaper. At my first appointment and exam with Dr. Mingrone, I felt comfortable with his explanation of my problem AND his ability to correct it. I needed septoplasty and turbinoplasty, which were confirmed after I was provided the kit and directions for doing a home sleep study. Dr. Mingrone also said that my insurance would likely cover most, if not all of my surgery and other related expenses. (The insurance DID cover all of my work.) My dream had been to be able to breathe out of both sides of my nose again. The very day I came out of surgery, my dream was already realized! In addition, I never had ANY pain in the days and weeks that followed.His follow-up appointments have confirmed my feelings about Dr. Mingrone's professional care and service. The friendliness and efficiency of his total staff have been nothing short of SUPERB, in every way as well. read more