Monica was amazing! I didn't have my forms, but she was able to provide them in seconds! Monica had another client before me, but I wasn't there for longer than 15 minutes. She confirmed important information, and went as far as to explain how my form was going to be processed. It was $76 for a finger printing service, but it was fast and efficient! I would highly recommend coming here! read more

This place was a little out of the way (I'm in San Jose) but I needed to get a live scan done and I'm glad I went. The area is mostly industrial and the parking lot is narrow with several businesses next to each other. If you're looking for this place, keep driving to the very end of the parking lot. That's where it is. Once you walk in the process is nice and smooth. I already had my forms with me and they had hand sanitizer + this special lotion so that they could get your fingerprints done. The lotion had a bit of a tacky feel to it so I couldn't wait to get it off after-- I ended up going to Starbucks just to wash off when I was done. The actual finger printing process was fast and the gal took each of my fingers and pressed them onto the machine so they could get accurate pictures. I got my results back by the end of the next day. So fast! Like someone else said, this place is a little pricier at $40 but if you need to get these done, you shouldn't have to wait more than a day. read more

Needed to do a last minute Livescan, and this was the only place that had appointments within the week. Appointments can be made online, and they send you email confirmations and a calendar event afterwards. The location is pretty hidden in the back of a parking lot, but there's a big sign pointing you in the direction of the storefront. The process is super quick and easy! All I did was hand over the forms and wait for the info to be put in the system. They provide hand sanitizer and wipe down the fingerprinting machines with antibacterial solution before you start. The whole thing was over in about 5-10 minutes. The price is on the higher end ($40 here as compared to $25-30 at the Sheriff's dept or a UPS store), but it's really quick, and worth it if you're in a rush to get your fingerprinting done. read more

Went to get my fingerprints because of a new job. I was easily able to make an appointment and was assisted as soon as I got to the facility. Carlos helped me and he was extremely welcoming and helpful. He walked me through the entire process which took about 10 min. I was in and out of there in a flash! Great service! Quick and easy. Definitely recommend going here. read more

Went over today for fingerprinting to help out at chapel with children during VBS in July. I was in and out in about 12 minutes with Monica's assistance after I teased,flirted and joked with her. It's a really simple process and the form might take you 3 minutes to fill out if your slow! Pay your $25 and receive two copies of your application/receipt and away from the tiny parking lot you go! Thanks Monica... read more

I needed a Livescan ( fingerprints ) and was very confused about the entire process, where I could go to get them done and the subsequent license I was required to obtain. I made an appointment with Monica at Bay Area Solutions. First off, both the entrance and office of BAS smell wonderful, Monica greeted me with warmth and a huge smile. Turns out I need to submit my application before getting the Livescan. I tried calling many different departments within the CDSS. To no avail I was either placed on a long hold or got a voice mail. Monica went above and beyond to try and find out where I could get a required code that I was missing! I know exactly where I'm going when it's time to get my Livescan! Monica thank you for not only going the extra mile for me but for also making me feel welcomed. read more

These guys are great. Fit me in at the last minute and really professional service. Also had some idea of how the FBI process worked which helped. read more

They moved to San Jose and you might miss their signage like I did despite it being in a conspicuous place hehe. But it's literally the first door upon entering the building. We were immediately accommodated and service was quick despite being walk-ins. The lady was really nice and fun to interact with. read more

Monica is literally the best!! She went above and beyond in helping me get my fingerprints done after my ink submission out of state was rejected. I would recommend her to anyone looking to get fingerprints done read more

I wish I could give negative stars to this place. First of all, when I went have my fingerprints printed, the tech took a really long time to get my prints to show up on the screen. I've had this process done prior and it took about twenty minutes at most. This time, it took almost an hour to complete! Their excuse was that my hands were too dry (they applied lotion) and too warm (applied an ice pack to my hands!!). By the end of this process, I was really afraid that they were planning on taking all of my information (including my social number) and stealing my identity). A couple of weeks later, I called because I lost the copy of the paperwork and wanted to see if it was possible to obtain a copy of the paperwork. For a week, I felt like I was playing phone tag with them. I would call during their business hours and no one would respond. After leaving multiple messages, I finally got a call back and they sent me the WRONG paperwork. I called them back a couple of times to tell them this, but they never returned my calls. I ended up going to UPS to get the paperwork completed, ending spending another $70, and putting alerts for Identity theft out in case. Please do yourself a favor and avoid this place at all costs!!!!!! read more

Customer service could use some improvements. I've done it elsewhere, and I see the big difference.

I would like to compliment Bay Area Solutions (particularly the owner Monica) for her extra help with my fingerprinting process. (I have a problem with fingerprint matching due to poor quality fingerprints and my prints were rejected twice.) Monica was amazing and took such extra care with the process that my fingerprints finally cleared with none of the associated problems that took place with the first two times around. What a relief and thanks so much for your great customer service and extra care!!! ~m2 read more

I went here after I had went to a postal annex in San Jose, which went a little sideways. I walked in on a late Thursday morning and there was no one waiting. The lady (she said she was the owner) was really nice and took her time with my fingerprints. I explained to her that the other place I went never turned them in (dept of justice didn't have my file). I would go here again if I needed them done again. read more

Very professional and extremely helpful. They took the extra step in helping us and our team in all paper work related to livescan and back ground check . Highly recommended read more

Wow, this team is excellent. I showed up with a very urgent need to get a criminal background check due to a mistake another background check company had made that was going to cost me my apartment. My moving truck was already in route from Philadelphia, so there was no turning back. I needed a fix right now, and they delievered. When our first attempt didnt get the job done fast enough, they found another solution for me. Before I left I had a background check clearing me. Their customer service was excellent, they clearly cared about helping me. I even felt like I left with friends. Also when I was there someone else stopped in for a routine livescan and was in and out in 10 minutes, and that included them finidng and printing the paperwork for him that he did not bring. For a bad sitation I was in, I can not image a better expereince. read more

I visited Bay Area Solutions Live Scan to complete a FBI and DOJ background check for my new job. Despite arriving 20 minutes before their closing time, I was pleasantly greeted by Monica who was ready to help! She quickly scanned my prints within 10 minutes and answered all my questions in detail. I was most appreciative of her personable and efficient service! read more

Ms. Monica, has made our attorney's in Santa Clara County, Alameda, San Benito and Monterey very happy with her new service and The Mexican Consulate. She provides services for my Boss in Juvenile, Immigration, Dependency, Family Law, Child Support and Criminal cases. All our clients speak highly of Ms. Monica Viera and her office and the staff at the Consulate LOVE her and are satisfied with his professional work and ability she handles all the clients we send her. Dealing with the law and finger printing can be overwhelming. Without knowledge we have no idea what to do so you need a team to walk you through it. Monica is quick to respond and you will be so happy you selected her and Monica as a guiding light. I absolutely give them my highest recommendation, if I could give them 10 stars I would. Monica is truly a professional, when you need her. So I DOUBT that she would try to steal your identity. read more

Found this place via link from California State Board for Registered Nurses to get fingerprinting done for License renewal. I called ahead, just to be sure..The receptionist was friendly and said "come on in!" Easy to get to from Willow Glen. Walked in, professional office, friendly staff..I was done in about 15 minutes....easy, convenient, everything is electronically sent!! Highly recommend! read more

The company I had been doing business with for years had unexpectedly closed, and I couldn't find any other place close to me until I came across Bay Area Solutions. The lady I talked to on the phone, Monica, was very nice and understanding. She helped me start a plan with them for monthly live scan services, in which they will come to my company! This was such a relief because it makes it easier for all my employees to all get their background checks done at once. They come every month and do everything quickly and without any problems. Overall great service and have referred other friends to them as well. read more