As you would expect, Traverse City is really a great town for renting good outdoor gear. We picked…read moreup some cross-country skis for the whole family to rent for a week from Brick Wheels and they were great -- efficient, helpful, and friendly in getting us all sized up and kitted out; good advice about where to try to find some decent skiing given the weather; and (in so far as I can judge) the skis all seem to be good quality too. If only they rented kayaks too!

Brick did a lot of work to get my really nice Trek riding really nice again. I want to commend the…read moreshop's technical department for its outstanding fault-analysis and recommendations. Wasn't "cheap" however, it was all necessary to return my Trek to "silent running". Now, my bike's a delight to ride..... Brick's shop is very competent and professional. They're my go to.

LOVE this store LOVE the guys who work there. They did a great job on a tune up for my older bike…read moreand they also have a fabulous selection of new ones. I am so glad I found Einstein Cycles!

Very friendly, helpful and accommodating. I came with 2 little dogs and they hooked me up with a…read morecruiser and trailer. Had an amazing day

Easy to reserve and complete waivers online. Mathew was great greeting us, instructing us on bike…read moreuse and at the end we parked our bikes and left. This was my first time in the area and riding an e-bike. I was grateful to have the power boost, especially on our way back from Suttons Bay when my legs were tired. The trail was beautiful to ride. Fantastic, friendly employees and a clean shop with great running bikes. Thank you!

I had a really lovely and easy experience with Riding Electric. They were very responsive to my…read morecommunication and very friendly to deal with. The Leelanau Trail was inches away from the shop which was incredibly convenient. The trail is a delightful mix of shade and sun, and very well maintained. The bike was in good shape and pretty fun to ride. My only complaints are the weight of the bike and no easily accessible water bottle holder. The heft of the bike made taking off a little bit of a challenge. So when trying to cross one of the many roads that bisect the trail it was a little stressful trying to get myself moving quickly. The bike did have a large saddle bag that held my water bottle and could have held a book, bathing suit, lunch, etc if I had been riding to the Suttons Bay beach (which is what I'll do next time!).

The staffperson working yesterday (Sunday) was very nice, but the rental bikes were not in good…read morecondition. My wife and I each rented hybrids, and it took me several tries to find a bike that seemed functional. Multiple had loose front wheels that wouldn't tighten, but after a few attempts the attendant was able to get one tightened. Sizing and fitting aren't really part of the process -- this was more of a "just pick whatever bike you want" situation. Soon after we left, I realized that my tires were underinflated, so we had to go back for air. And midway through our ride, huffing and puffing to maintain speed, we realized that most of the brakes were rubbing -- both wheels on my bike, and the front wheel on my wife's. At $40 for a half day per bike, this was a disappointing experience. If you're looking for a rental bike to bum around for a few hours, this might be fine, but if you want to go for a real ride I'd recommend renting elsewhere, or making sure that River Outfitters improves their maintenance practices.

WENT ABOVE AND BEYOND! Short version of the story: We rented out bikes and stopped at Hotel Indigo…read morefor a drink and parked our bikes out front. Hotel Indigo rented out our bikes to some of their guests so they were gone when we came downstairs. It was the last night of our trip and so we couldn't get the bikes back from the hotel to return them. The hotel said they would drop them off and didn't. The River Outfitters actually went to the hotel and retrieved the bikes for us and didn't charge us anything for going over time or the inconvenience after hearing our story. They were super understanding! I wish more companies would treat their customers like this.

It was a slow day and they were going to close early, but the friendly and helpful guy renting us…read moreour bikes figured out a way we could stay out past closing and return the bikes safely and easily. A real hero that guy, too bad I didn't catch his name. Anyway, rental was simple, the gear was very good quality, no attitude or space cadet vibes, just a great and easy process from start to finish.

The perfect place to rent a kayak in TC! I had never kayaked before and my husband had only kayaked…read moreonce before when he was a kid. The younger guy who was working was very patient with us and took the time to explain things (and helped calm my nerves). He did a great job telling us where to kayak to and helped us get into the water. An hour rental was plenty for us newbies and we had an absolute blast out on the water. This is a great place for newer kayakers to rent from and I cannot wait to stop by again the next time we are in town!

Stopped in on an August Monday morning and rented electric bikes for my wife and myself. The staff…read morewas helpful with recommendations and options. Fair price and flexible rental return. Rented the COMO model and rode the TART Trail up into Suttons Bay. Have rented with McLain before and would rent again.

We had our Specialized Roubaxs tuned up at McClains. Helpful and courteo staff. Great Serviceread more

5/5 would recommend. Kayak, Bike, & Brew is so much fun, no matter how many times you go! I went…read morefor my second time recently and it was my girlfriends first time and we both had a blast! Taylor is such a fun guide as he was informative, engaging, and entertaining personality. I would recommend KBB to anyone that likes Drinking, Beer, Kayaking, Biking, or who like to be outside and have fun. This is great for bachelor and bachelorette parties as well!

Had a BLAST! Dan was a great tour guide. We had a smaller group and I think that helped with the…read moreexperience. Dan was personally engaged and made everyone feel comfortable. We went to 4 brew spots and were able to start and stop at the KBB. There was a bike ride, kayak portions, walking and a bus ride home. I would recommend a bathing suit as you never know. At each kayak spot there were staff members to help you in and out. You could do it on your own too if you preferred. There were specials at some of the spots and food. The timing was perfect with a smaller group and we really enjoyed our time! We will be back!

We had a great experience buying our son his bike at The City Bike Shop! Everyone was so nice and…read morevery patient as we tried to find exactly the right bike. Our son outgrew his bike and needed a new one. The staff really helped us find the right fit for him and the right fit for our pocketbook! Thank you so much our son loves his new bike!

I was charged over $21 for a tire tube replacement which didn't include installation. Wow...either…read moreyou don't care or you're in financial trouble. DO BETTER especially when we're buying local.

Great service and cool products! Great shopping atmosphere too! The staff is knowledgeable and very…read morefriendly.

Rented bikes from here to follow the wine trail, and have to say the service and coordination was…read moreexcellent. The bikes also worked like a charm. They mapped out several spots for us to stop at, and worked with us to figure out exactly when and where they could deliver our prepared lunch. You don't have to book the wineries - they do it for you and give you a schedule. Even at the end, when had a few wines to drink and werent sure we would make it back - they made sure to tell us when and where to meet them so they could pick us up! One of the most scenic bike tours!

We purchased a Jamis bike from Grand Traverse Cycle and the owner Matt provided a great knowledge…read moreand service regarding which bike to purchase and adjustments needed for my wife. I would recommend this bike shop to everyone.

Bike shops all have lots of bike stuff. What makes a difference is the service. This place is owned…read moreby a very friendly, knowledgable, helpful guy. He set up my husband'a rental snowshoes and even showed me how to use the pair I recently bought. Will definitely come back in the summer for cycling stuff!