Unfortunately I have to give Bay Marine a low score due to poor customer service by salesman there by name of Ron I purchased an expensive boat there a couple years back and can't get him to replace a simple part under warranty. I am thinking of replacing my boat soon but it won't be from Bay Marine I guarantee that. I'll leave a more detailed explanation on the Crevalle owners site . John W read more

BEWARE OF BAY MARINE! I NEVER complain as I am a small business owner for over 25 years and deal directly with the public. I understand that mistakes happen and good businesses work to honor their word, written agreements, and protect their reputation. I only write this after exhausting all options other than the filing of a lawsuit (pending) to get a fair response from Bay Marine. Despite me sharing open information on my concerns/damages backed by a professional experienced mechanic, video, and photos, and written work agreements, they have refused to fix the damages to my vessel which are running in the $30,000 range. Dishonest service: I paid for their "concierge" launch service which was a joke as they didn't complete the scope yet refused to rebate for work they admittedly did not do. Failure to perform agreed written work orders. There is no evidence in the vessel and no evidence provided that they completed the scope of work (winterization) properly. Signficant damages resulted as I had to replace 6 air handlers, a water pump, and two thru-hull glasses that were damaged by freezing. But Matt (owner) is a gem.. he claims that the equipment was "old" and just mechanically broke down (all at once lol). oh yeah and that the antifreeze they use breaks down in 12 months and doesn't provide protection... (i stored with them for two winters but it ran just over a year in time). Can you imagine your car freezes every year even though very few people replace the antifreeze annually? no it does not nor is it rated to do that... any excuse will do other than the truth apparently. You will be pleased to know that Matt says they do all their work "perfectly"... Unapologetic breach of promises: to research the cause of damage and determine what was damaged from freezing, the owner, Matt and I agreed that i would hire a third party professional mechanic (who they have used and still use). Matt said he will rely on those results. nice, right? That mechanic has 20+ years of expertise in these matters. Said mechanic concluded (and I shared a recorded video of same with Matt) that Bay's lack of performing the hired scope of work almost certainly resulted in the signficant physically damages to my vessel while in their custody. Yet after receiving said documentation, they refuse to reimburse for repairs or further respond. They hide their insurance. Everyone ask up front for their insurance company that backs their work as they hide their insurance carrier info. and refuse to share it when there is a claim. Nice and honest approach. the game seems to be that you must file an expensive lawsuit just to get that information. Seems like a honest approach to you? List your boat for sale? and yes, I had my $500,000+ valued boat actually listed with them during this time. they were going to make money no matter what but they are apparently just too disingenuos to make things right. RUN AWAY! BTW: It is unclear on who now owns Bay Marine and whether current ownership or prior is "legally" responsible for all this. But I did also communicate with the current manager of service who refused to help in any way. and the people that "worked on my boat" are still there so BEWARE!. My material communication for resolution was with Matt (at the seeming direction of all involved over there). Matt claims to be the owner at the time of my service work but Matt says he now "owns" the Sales business. We all want a trustworthy person representing us in the sale of our property. think very carefully before listing with Matt! a few photos attached... but i have plenty more. read more

Bay Marine over the last few years had seen a reduction in quality of work and overall delivery. however, I want to say that this year it feels like a whole new company. I want to say specifically Jeff Kuper who managed all of my maintenance, storage and delivery of my boat did a fantastic job. Due to the service provided this year I know where I will be dropping my boat off next year. If you have had a tough time in years past, I would highly suggest working with Bay Marine in the future. read more

Unfortunately the storage portion of this business has been sold. New owners are all out for the $. After being a customer for 7 yrs I was tossed out. Didn't even get a phone call except to tell me I don't spend enough with them so I am out. 8K isn't enough??? Maybe they should ask why I dont have them do any work??? This place has had a revolving door on it for employees and it's getting worse! Wow. I have seen a number of boats damaged in storage. Strongly suggest you go elsewhere! read more

My boat is been in Waukegan for winter storage. I ordered to get detailing done, generator work and somehow the fibreglass got damaged(no one noticed it at the end of the season last year). I still approved it all to get the work done. it's over 2 months now and all I hear is apologies. They can't get my boat back on the water. June 16th is my birthday and they just told me that it won't be ready. In 2 months they canceled twice my service appointment. It's disrespectful and I am really disappointed. I will never use this dealership ever again read more

I've been a boater since 2009 and have dealt with various marinas on Lake Michigan for storage and service in south east Wisconsin and northeast Illinois over the years. Never have I ever had a more pleasurable experience than I've had storing at Bay Marine. When you contact them, they call you back. When they promise to do something, they do it. I was convinced that all marinas were a pain to deal with until we discovered Bay. I'd encourage any boat owner who is displeased with the same old run around you get from every marina/ boat service yard to give Bay a try. read more

Bay Marine has provided excellent service for us. They became care takers for our boat, provided great and sound advice on how to maintain it. They always kept their word, their prices are honest and reasonable. We do not hesitate to recommend Bay Marine Highly. All persons in the Bay Marine Waukegan IL shop are trustworthy, knoledgeble and extremely client oriented. Congratulations to Nancy Felhofer and each person in the Waukegan service center. When it came time to sell our boat Ron did a good job. Tim is an excellent service advisor, Keith, Miguel and each person became real friends. Thank you to ALL at Bay Marine Waukegan, IL. Federico Maisch read more

Do not deal with this place. Over 4 months and they still hold my 20000 deposit. Also not responding to my attorney.

This was the worst experience I have ever had trying to buy a boat. The broker was unresponsive and so too was the owner I called to discuss my bad experience. You should not have to work this hard to buy a boat. Follow up is good basic customer service and I was not afforded that. Will never attempt to do business with this organization again. read more

Fantastic service- if you have a boat to sell or you're looking to buy a boat be sure to contact Bay Marine first!