Unfortunately I have to give Bay Marine a low score due to poor customer service by salesman there…read moreby name of Ron I purchased an expensive boat there a couple years back and can't get him to replace a simple part under warranty. I am thinking of replacing my boat soon but it won't be from Bay Marine I guarantee that. I'll leave a more detailed explanation on the Crevalle owners site . John W

BEWARE OF BAY MARINE! I NEVER complain as I am a small business owner for over 25 years and deal…read moredirectly with the public. I understand that mistakes happen and good businesses work to honor their word, written agreements, and protect their reputation. I only write this after exhausting all options other than the filing of a lawsuit (pending) to get a fair response from Bay Marine. Despite me sharing open information on my concerns/damages backed by a professional experienced mechanic, video, and photos, and written work agreements, they have refused to fix the damages to my vessel which are running in the $30,000 range. Dishonest service: I paid for their "concierge" launch service which was a joke as they didn't complete the scope yet refused to rebate for work they admittedly did not do. Failure to perform agreed written work orders. There is no evidence in the vessel and no evidence provided that they completed the scope of work (winterization) properly. Signficant damages resulted as I had to replace 6 air handlers, a water pump, and two thru-hull glasses that were damaged by freezing. But Matt (owner) is a gem.. he claims that the equipment was "old" and just mechanically broke down (all at once lol). oh yeah and that the antifreeze they use breaks down in 12 months and doesn't provide protection... (i stored with them for two winters but it ran just over a year in time). Can you imagine your car freezes every year even though very few people replace the antifreeze annually? no it does not nor is it rated to do that... any excuse will do other than the truth apparently. You will be pleased to know that Matt says they do all their work "perfectly"... Unapologetic breach of promises: to research the cause of damage and determine what was damaged from freezing, the owner, Matt and I agreed that i would hire a third party professional mechanic (who they have used and still use). Matt said he will rely on those results. nice, right? That mechanic has 20+ years of expertise in these matters. Said mechanic concluded (and I shared a recorded video of same with Matt) that Bay's lack of performing the hired scope of work almost certainly resulted in the signficant physically damages to my vessel while in their custody. Yet after receiving said documentation, they refuse to reimburse for repairs or further respond. They hide their insurance. Everyone ask up front for their insurance company that backs their work as they hide their insurance carrier info. and refuse to share it when there is a claim. Nice and honest approach. the game seems to be that you must file an expensive lawsuit just to get that information. Seems like a honest approach to you? List your boat for sale? and yes, I had my $500,000+ valued boat actually listed with them during this time. they were going to make money no matter what but they are apparently just too disingenuos to make things right. RUN AWAY! BTW: It is unclear on who now owns Bay Marine and whether current ownership or prior is "legally" responsible for all this. But I did also communicate with the current manager of service who refused to help in any way. and the people that "worked on my boat" are still there so BEWARE!. My material communication for resolution was with Matt (at the seeming direction of all involved over there). Matt claims to be the owner at the time of my service work but Matt says he now "owns" the Sales business. We all want a trustworthy person representing us in the sale of our property. think very carefully before listing with Matt! a few photos attached... but i have plenty more.

I can't speak of the quality if service, because I couldn't get them to show up on three different…read moreappointments. Even after both filling their online form that they send, and stopping in to the service department in person, they claimed to have lost all my information. After providing it a fourth time for a Monday appointment, maybe 4 is a charm,(no show again) I finally the sent a email telling them to lose my information for good. I received a response within 5 minutes saying they would be there in 10 minutes. To late, I took my boat elsewhere.

I have been keeping my power boat with Larsen for at least 4 years now. They have been great with…read morereceiving and launching. Jennifer & Nikki have been a blessing. Anytime I need help with storage or arrivals they have been more than accommodating. I continually recommend them to my friends on the dock. Thank you for all the help over the years. Staff is great.

Stay far far away from this company…read more A friend personally called the owner of this shop to set up the introduction for me. Unfortunately, every encounter I had with this company after the initial introduction was bad. I dropped my wave runner off to be serviced on a Wednesday, and I was told they would look at my ski, call me to let me know what was wrong, then start fixing it. I never received a phone call. Instead, I followed up to see whether the problem was diagnosed, and I was told they'd already started working on The ski. Odd....that's not how they said it would go. I called again, two days later, to see how things were going, and I was told they were waiting for spark plugs that were due to arrive in 3 days. I called in 3 days to make sure the spark plugs arrived, but no one returned my call. I followed up the fourth day, and politely inquired about the spark plugs, as it had become apparent to me that the staff thought I was a bother. At that point, I was met with the worst customer service I have ever encountered. I was given one story after another about what was wrong with my jet ski and where things stood relative to the repairs. On more than one occasion, the owner yelled at me and told me to pick my jet ski up and get it out of his shop. Rather than going to deal with the abuse, I asked my husband to pick the ski up. When he got to Full Throttle, the owner bad mouthed me to him. Then, when my husband asked what was wrong with the ski and inquired as to what he did to try to fix it, the owner said, "I'm not saying." The owner of Full Throtle lacks professionalism, customer service and common courtesy. Don't waste your time or money here.

We have been able to deal with this company a few times now and are pleased we found them. They are…read morean honest business with great service. I am a terrible customer at times as I can be bit ornery when things are not going according to schedule. They will oblige you and take care of all your needs even when you are a stressful customer. I am thankful that they continued to assist me with my boat and all my needs concerning it.

Mike is very knowledgeable, honest and his prices are fair. I took my 2023 Yamaha 250 hp SHO to him…read moreto get fixed. He ran Yamaha diagnostics on the engine and fixed it within 24 hours. Boat runs great. I will definitely use Baltic marine services again in the future.

If you have a boat and need to get it fixed, do it here. They will take care of all your needs.read more

Once again the service and willing to help out and his Honesty was impeccable Pete and his shop…read morewere great. He even helped me address a few things i had question with during pick up. The 2.5 hour drive is worth every minute. Once I pick up my 01 RX di. It was like it come off the show room floor. Not only did he Refresh my motor he,rebuilt the jet pump and di some hull work. This Guy is GREAT.. Thanks again Pete.

I've taken my snowmobiles to Marty and Peter and they are great. Quick turnaround and a fair price…read more They'll also give you a full explanation of the repairs. Way better than going to the dealer.

Dan was very easy to work with. From the first phone call until the Job was complete Dan was a real…read morepleasure to work with. He is professional, and explained everything very well. His price is very competitive and the service he provided was great! Hopefully I won't need much work on my boat this summer but if I do I know I know who I will call.

Any reply leave a review, because they never ever responded. That's it, don't count in them to even…read morerespond.‍

These guys know their outboard motors. Got excellent service and fair price. Thanks againread more

I was having issues with my 70's model Chrysler outboard motor. A friend told me to take it to…read moreMack's Motors. So I gave them a call to see if I had to make an appointment but I didn't need one. They told me to bring it in whenever I get the chance. As I pulled in I can already tell I was in good hands because of all the motors I seen in their shop. That goes to show how many people trust these guys and their work. Gave them my motor and gas can, told them what was going on with the motor and they explained to me what the problems could be. A few days later I got my motor and I'm ready to get back on the water!

Everything! We have had a boat for 53 years. Scott is the best person and repair we have ever…read moreworked with. Recomend him 100 percent !

called for some questions I needed a answers and they were straight to the point for me!read more