I will leave my 5 star review for my therapist on the alternate site because I believe he is a…read morefantastic provider. But this review is for your billing department. The sarcastic, rude attitude from multiple employees in the billing department is disappointing. Even the manager "D" had such an attitude with absolutely no understanding or remembering that I am the patient who is experiencing a medical condition with enormous amounts of medical bills that I am trying to get covered. There was absolutely no empathy. As a healthcare professional myself, It was quite disturbing that these individuals communicate with patients.

They are wonderfully caring and helpful. Matt is a great PT and has fixed some serious problems for…read moreme and everyone there is nice and kind.

Flaherty Physical Therapy Review Don't Work Here, RUN…read moreDirector of First Impressions / Patient Accounts - Hudson, MA I just got unfairly let go due to my learning disability, I started March 30, 2026, and just got let April 23, 2026 10:20 am, by Kevin Flaherty. He is rude, stuck up, he pays his employees very low wages for the large amount of work that they have to do. They are being over worked and underpaid. I was making 19 an hour, when I should be making 24 an hour, $6 less than the national average, he is so cheap! And the girl who does billing is kind, she is only making 19 an hour and has been at the company for 3 years while who is a office manager for one year is making salary, 40k, 21-21 an hour, and the other who does insurance is making 18-19 an hour, so please tell me why that is?. I had to cover shifts for people, no bonus, nothing, no appreciation, treated like a street dog, I worked terrible hours, 11:30-7 Tuesdays and Wednesday, Mondays 8:00 am till 6:20 pm, I have a Learning Disability but that never stopped me being the best I can be, but they don't see it that way.Thursdays 9-5:40 pm, Fridays 7-3:30, so I have no life outside of work, can't even get a part time job because of those restricted hours and they want you to do after work hang out, they pay you, but thats more work longer hours after being in work since 7 am. Everyone is getting sick, so now passing that sickness onto me, I called out last Monday as I was sick, so I know Kevin is using that against me, I hurt my back and they persisted I come into work anyways, said, we really need you, I agreed, I should of stayed home, these jobs do not care about you, I went above and beyond, and missed opportunities because of this terrible place. They overbook PTs and PTA, they are always sick, calling out, moved to another state, over worked, why do they open so early 7am till 7 pm, people have lives school. Patients are always cancelling and now I understand why, PTs and PTA will have 12 patients every 40 minutes, you don't get breaks, only one 30 minute break, but work 8-10 hour shifts, are you kidding me, I hope they get sued. I will sue them and get my justice. I didn't feel I was valued and under paid. I explained to them I am worth more than 19 an hour, to see my worth, they disagree. My name is Marissa Lanza Pros Nothing Cons Low pay, long hours, no breaks, over worked under paid, over booking patients.

Amazing physical therapy services, 10/10 recommend. I'm young and had extensive knee surgery and…read morewas out of work for a few months. Kevin (the owner) has been working with me for the good part of this year and I can say without a doubt he has a wealth of knowledge regarding best practice PT and helping his patients thrive and heal.

I've been a patient at CMPT several times over the past few years for different issues and each…read moreexperience has been great. It's been easy to schedule appointments with the very friendly office staff. The therapists I've seen (Megan, Ben, and Donna) have been knowledgeable, professional, thorough, encouraging, friendly, and just plain great. They've clearly explained the how and why of the treatment process, answered all my questions, and I've seen an improvement after every appointment. The end result was that I was able to confidently return to an active lifestyle. I also really like the fact that after the initial one-hour evaluation, the appointments are each 1/2 hour long with the therapist focused on only me. Each therapist only has one patient at a time so there's no down-time, waiting to be told what to do next like I've seen at other PT clinics. They give a manageable amount of effective "homework" each time, along with a thorough explanation of how to do the "assignment." Progress is steady and the outcome has always been positive. If I need PT in the future, there will be no question about where to go!

I have been a patient off and on for various problems at central mass since 2011. Truly they are…read morethe best at what they are doing. I have recently had a serious issue with my hips. I have been going there for the past four months. I have worked with Mike and Ben who I can't than enough for all of the hard work they put into helping me. If not for them I probably would not be walking let alone go the gym.. They are not only my therapists they are my friends. The staff is also wonderful. Thanks again for everything

Nice facility, bright and roomy. Staff is very friendly, and the therapists know their business…read more Have been working with Lisa G. Who has been great, working with me on how quickly I wanted to recover, answered my questions thoroughly and is a pleasure to work with. Highly recommended.

There are skilled, personable therapists working here. Amy has helped me recover from two knee…read morereplacements and shoulder surgery. The equipment is extensive in a sunny room, the scheduling on time, and the receptionist i warm and efficient. I have been pleased and grateful.

Oddly, I chose this place because of proximity and availabilty and not because of the previous…read morereview (usually, I tend to check Yelp first).... I have been working with Kevin, and I must say, he really takes the time to listen and work out your problem. Even when he's dealing with multiple patients at once, he somehow managed not to neglect anyone. Some people just have that healing touch that you can rationally explain, and I think Kevin is one of them. Added bonus, the whole staff is nice and friendly. They work as a team and help each other out. If you need PT, I recommend you check out Hardy first.

I have unfortunately had the pleasure of visting the Hardy Team twice over the last 3 years. The…read morefirst was for a rotator cuff repair and most recently for another should surgery. I can not recommend these folks more highly. It's not just the getting you through the process of back to your regular self. That goes without saying, it's also the fact that these folks, all of them are personable, welcoming and just in general make you feel comfortable. I have worked with Tyler for both of the times I have been there. He's one of those people that is in the job he should be. He's great. You won't go wrong to go here.

Physical therapy team the best ! Most important as my therapist said…read moreyou have to show up and continue at home exercises . My therapist didn't have a magic wand you the patient has to continue the work. Keep up the "Great Work " do what you do best " HELP PATIENTS RECOVER " TO my therapist " ROB PANO " Thank you !

From the owner: We employ a variety of advanced techniques to restore normal strength, motion and flexibility as…read morewell as reduce pain as quickly and safely as possible. Our rehabilitation specialists will help you achieve optimal function, and we work to establish an accurate diagnosis quickly to develop a plan of care that fits your needs. Our rehabilitation staff specializes: Assessment and treatment of injuries of the foot and ankle, shoulder, knee, spine, hip, wrist, hand and elbow Advanced evaluation and treatment of musculoskeletal problems, such as sports-related injuries, occupational injuries and injury prevention on both the playing field and in the workplace Evaluation and treatment of spinal injuries and educational programs on spine care Treatment of vestibular or balance disorders, women's health issues and oncology rehabilitation Assessing and treating a variety of finger, hand and wrist injuries, conditions or deformities thanks to our Certified Hand Therapists Development of biomechanical braces and supports for the foot, and custom sports braces and athletic pads Use of Aquatic Therapy to decrease weight bearing pressure on joints Advanced manual therapy/mobilization of the spine and extremities

This review is only about the Worcester, MA location and only about how they handle workers'…read morecompensation cases. If you are on workers' comp, please be very careful with this clinic. In my experience, they were quick to mark appointments as missed or "no show" even when there were scheduling issues on their side. Those missed visits were then billed to workers' comp and later used to label me as "noncompliant," which can jeopardize your case. It felt like the documentation sent to the insurance company did not fairly reflect what actually happened with my appointments. Instead of working with me to keep treatment on track, it felt like they used the system against me. I want to be clear: my complaint is about the way management and administration handle workers' comp cases, not the individual physical therapists themselves. But because of how my workers' comp claim was handled, I would not recommend this Worcester, MA location to anyone dealing with a work-related injury.

Jess is one of the best trainers. She helped so much I am finally able to run again and enjoy my…read morelife agai. Thank you again to Jess and the whole team. Amazing energy and vibes