4 stars??? I have never made a purchase like this before…read more I visited The Carpet Store because I was buying carpet for a Townhouse I had under contract. I wanted the carpet installed immediately after I closed . I went to The Carpet Store to pick out and purchase carpet. I went early on a Saturday morning. This place is a warehouse not really a "store". Several people were available to help fairly quickly. One to take the plans I brought in and attempt to measure, the other to help us select carpet. I did not know what I was getting myself into because I had no idea there were so many options and the entire process was confusing. From which brand, which material, which padding and the most difficult decision, which color... I was not prepared but I knew I was making a decision that day. Two hours later, I knew a bit more about carpet and padding and stain resistance, etc. We put down a $1000 deposit so they would make an appointment to measure which was scheduled the next week, once they measured, the carpet was ordered and took about a week and half to come in. Long story short, we did not close on the Townhouse and were refunded $750 of the $1000 deposit that was for approximately $3000 worth of carpet. We have about 6 months to use the $250 credit. I am giving 4 stars because this was a difficult process and I have nothing to compare to. The Carpet Store did a pretty good job helping us through it he process. I think!

Would've, could've and should've been a five star rating if not for the time and energy I wasted in…read moregetting my tile order done proper. My tile was to be installed in less than a week, all the while I'm made to assume that my tile is waiting to be picked up. I get a call from the carpet store telling me later that my tile is not available. This is the last thing you want to hear when time is of the essence. Perhaps it was due to the crisis that the tile didn't make it in time. Who knows! I was told I'd hear back with an alternative that closely resembled the original, never heard back. I'll give them a 3 star rating for the initial service I got from them, but this was a big time waster for me.

So happy I found them! Martin went over and beyond to match my pre-existing floors downstairs and…read moreRoman installed white oak upstairs and perfect stairs, railing! Very professional and cleaned up daily. Showed up on time and made sure we were completely happy! Which we are ecstatic!! This company knows floors and I can not sing enough praises for them and their work ethic! A+++

Prompt and professional, Martin showed up ready to work and got our project done exactly as…read morerequested. We needed a few laminate planks replaced and he was able to do it in just an hour and a half. Great quality work for a reasonable price. Polite and easy to talk to and work with and explained the best options for fixing my issue. Thanks Martin!

communication just stopped. Multiple discussions via text as well as sending texts. Then it all…read morestopped.

Luther came to help replace all the flooring in a 2700 sq ft house to assist in getting it sold…read morefor elderly couple. He travelled over an hour to pick up the luxury vinyl plank tile so we did not have to wait for it to be shipped. He really knows his stuff on floor installation and did an excellent job. Great temperament and nice guy. The price was extremely reasonable. The house was under contract within days after Luther finished the installation. Highly recommend this business

Wish I could give ProSource a six-star review! When all the other big flooring stores wouldn't…read morehandle my custom order, Jordan and ProSource said can do/will do and they delivered at a fantastic price. Their warehouse provided for a very smooth pickup...they took my order to my SUV and helped me load it and cautioned me on the drive home with a heavy load. These folks care about customer service and the customer and their pricing is second to none.

Worked with Jim regarding new vinyl flooring and he was beyond helpful. He took the time to explain…read morethe product and listened to our needs and guided us to the exact items we were looking for.

Great experience with Adriano and his crew. They got everything done and worked with us on design…read morechoices and other crucial choices to ensure we got the best results that will last a lifetime and add the most value.

Seven Golden Floors and Noble Flooring sold us the tile for our hurricane restoration. Adriano is…read morevery friendly and knowledgable about all things tile. He gave us a very good price for the tile. It looks beautiful!

Great company and products!!! Quality, and good price! The installers finished everything so…read moresmoothly with the installation!

Everything seemed okay until after the workers left a big mess, damage to the walls, and didn't…read moreinclude the 3/4 Round trim that was in our contract . Then trying to reach someone to rectify the problem- we basically got ghosted. Would not recommend. They used a subcontract with inferior people now we have to hire someone to come and fix the new problems. And, somehow they gave another customer our phone number and they called us thinking they were calling the company... weird Columbus, OH

We purchased a home that had outdated flooring, and we knew this was the first thing we wanted to…read moretackle so we contacted Gianna for a quote after word of mouth recommendations. They were able to get us an appointment in their showroom, which was packed with options. They came out same day to take measurements and provide us with a quote. We ended up finding a nice LVP option that worked well with our house. The install team was scheduled quickly and finished the job within a few days. The install team worked efficiently, were kind and cleaned up after themselves. LG Kramer really took the time to make sure everything went smoothly. Even after a year, we are receiving great service. Recently we chose to update a bathroom vanity, which left a gap in the flooring. We called and asked if they could cosmetically fix our section and sure enough they had an installer out here quickly and we are back to new. So thankful for Gianna's warm heart and the amazing crews they have helping their clients.

I had LG Kramer install vinyl planking in our master bedroom. They removed the wall to wall…read morecarpeting and moved our furniture. Best 3 competitors in price by almost $1000.00. The installer was really great. We are very pleased with the project from start to finish!

The installation and the carpet itself are amazing, and I'm very satisfied with the quality of the…read morework. We had two installers arrive, though they did not provide their names. The installer with dark skin was incredibly kind, respectful, and hardworking, and I truly appreciated his professionalism. Unfortunately, the lighter skin installer was extremely unprofessional. He used profanity throughout the entire installation and made several disrespectful comments. At the start, there was a miscommunication about the furniture needing to be broken down and moved from each room. Instead of discussing a solution, he immediately began complaining that it should have already been done and that it wasn't his responsibility. I explained that everyone in my household had taken the day off specifically to help move anything necessary. It wasn't until my spouse stepped in and asked that we work together on a solution that the conversation shifted. Even after a plan was agreed upon, my family and I had to continue listening to him make negative remarks about our home and belongings, including saying we had "shit everywhere" and that he didn't know what to tell the other installer because "everything was a mess." I later learned that this installer is related to someone in management, which may explain the attitude we experienced. Despite this individual's behavior, I was extremely pleased with the overall service and the final result.

Very knowledgeable salesperson. Loads of technical knowledge. Good information to help make…read morecomparisons.

Great service! Excellent craftsmanship. Had an LVP floor installed years ago and went back to add…read moreanother room - they matched the product and laced it in beautifully.

Went in to make appointment for quote "we'll call you", well then never did so I went in again…read more"We're busy, we'll call you" I went right to Flooring America and they came out that afternoon

Doug came out on a weekend to do a very last minute carpet removal and installation for 2 bedrooms…read more I called on a Saturday morning and he was quick to answer and send over carpet samples. He arrived Sunday morning and removed the old carpet and installed the carpet quickly. I was very very impressed with how quickly he was able to get the job done when he was given such a short amount of time. Carpet installation was perfect!! We really appreciate it! Thank you Dougs Flooring for making this such an easy weekend and stress free for us!!

From the owner: Doug's Flooring: Elevate your space with quality carpet work since 2010. As a trusted carpet…read moreinstaller and flooring contractor, we bring expertise to every project. Whether you're looking for a seamless carpet installation or professional tile work, Doug's Flooring is committed to delivering top-notch results that enhance the beauty of your home or business.