I've been here one time and I'm impressed with the staff. I have more appts scheduled so hopefully…read morenothing changes. Friendly and clean.

Ann the hand specialist worked wonders! Gone to one of the other rehabs for hands and they…read moreaccomplished nothing. Ann knows her stuff!! And the staff there is so nice, respectful, and professional.

Over the course of a few years, I can honestly say, they have kind hearted caregivers and Office…read morestaff, very welcoming and informative! The caregiver I was paired under was able to take care of my relative and built a lovely bond with one another!

Have never been treated so rudely, and compounded by the fact it was an error on the therapists…read moreend! Had an order for a lumbar injury treatment which I KNOW was received b/c the receptionist confirmed it before I made my appt. The first appt Carol was focused on my neck and said 'we'd get to my back later'. (I'd had an order from the previous year for neck). She is so busy with a conveyor belt of sectioned areas she dashes in and out of, and seems incapable of LISTENING, instead interrupts each issue /answer you are trying to give concerns you have, and shifts to the next matter. The 2nd appt I had been in agonizing pain with neck and a triggered weeklong migraine from exercises she wanted me to do for 2 weeks. I TRIED to explain again that I was there for my Lumbar injury referral for an injury in early April -nearly 2 months prior- and needed attention to that matter and some home exercises to strengthen and a list of movements to avoid or include. I NICELY and politely tried to explain I didn't feel like she was really listening to me and she got huffy and defensive and I again, very kindly said she was being rather 'abrupt' with me. She pretty much yelled in my face, "I'M TRYING TO HELP YOU!". I kept my cool and said then please help my lumbar issues. She got very defensive and hateful and said "We have NO record of a request for that area! Only your neck!". I said I was sure the Dr's sent it and she huffed out saying "She'd just go call them" and I could "Just leave and come back some other time when they received it.". CLEARLY, someone in the office told her it WAS received but she would not confirm it but returned to say "We'll find it" and would warm up the neck and move to the back area and be sure to address it before I left. Went thru some perfunctory neck exercises-despite my instance I needed LUMBAR care- and in the end said, "We'll get you back in a couple days to start the addressing the back issue". I ASKED AGAIN, "DID YOU FIND THE REFERRAL" and she said, "We'll find it, we'll find it!". I asked the receptionist on the way out, the same one I communicated with on the phone in regards to the referral and the while waiting to make the appt until they had it, "Do you have the referral for the lumbar therapy??". She looked and said, "Yes, we have it right here". . So that, to me, would mean when Carol stormed out of the area telling me I could leave and come back another time when they had it, yet went to the front regarding it, she was made aware they DID have it. A NORMAL person would have simply come back and said, "Our mistake, we do have it , lets reset", and all would have been fine, even though she was so rude in her communication, I would have continued to try the correct area PT. Due to the hateful way she treated me though, I suppose then admitting it was HER mistake was beyond her. So, now I've wasted 2 copays for treatment of an area I was not seeking care for, been treated badly and talked down to by someone who can't take the time to HEAR a patient clearly or embrace some common communication skills one would expect from a professional of any sort. *I DID have a copy of my E.R. visit and MRI results on my first visit, which she cast aside without looking at it. I took it the second time and she did the same.

Nick really helped me after rotator cuff surgery on my right shoulder. I also have pain in my left…read moreshoulder and he helped me with both shoulders. He really listens and communicates well. Quality of care was excellent. He makes sure you understand how to do the exercises at home between appointments. The office staff is also super. Very friendly and attentive. Highly recommend.

Warren is no amateur... I owe them for my rehab big time…read more.. I wuz cooking them cupcakes but it really wasn't enough... His routine saved my arm motion! It's Spring here in Oregon and all the trees have blossoms... It immediately reminded me of Haruka, one of my therapists, because in Japanese Haruka means 'Spring Flower.' They're all great so you can stop looking. U found the right place!

My grandma had a full hip replacement and they got her up and running (literally) and back to new…read more They treat everyone like family and are very accommodating. I love supporting small businesses and this is a family run business. Both owners, the husband and wife are almost always there making sure everyone has what they need. The workers are awesome too and there is always a lot of parking.

Great quality care. The doctor goes above and beyond to make sure you're healthy and pain free. He…read morechanged my life for the better after discovering my endometriosis. Staff is so nice also.

The ladies at the front desk need to take a course on customer service. We all work jobs, we all…read moreserve the community in one way or another. If everyone has to put on a front, so do you. Multiple young women have spoken on how the receptionists at this Bay Clinic make them feel unwelcome and uncomfortable. Yes, people have bad days. But this is a job they chose to work. The least they can do is show grace to the patients who are seeking medical help, most of whom are in sensitive situations not to mention. The last thing they need to feel is belittled by some woman at the front desk. Half of the community can most likely attest to this. This is health care, be professional. Two stars because the actual doctors are nice.

My PT Mahina has been great! She's gotten me much further than my prior PT. She's very…read moreknowledgeable and pushes you to get the results you need but knows when to stop.

Sent to physical therapy because of constant pain in my head, came to realize it was my neck. I am…read moreon my second to the last therapy session & it has been awesome! My physical therapist is Scarlet M. Ewing, DPT & she has been absolutely great!!! Will miss her after our last session, talking stories with her has been so much fun & the other staff is always nice. The head pain has gone away & my neck is much better.

I had the wonderful opportunity of seeing Gene for almost a year before I moved off the island. As…read morethe others said he treated both my physical ailments and sought ways to treat the connecting emotional side. The way that Gene treats his patients was truly unique and exactly what I needed. He had recently relocated offices prior to me seeing him. The space he is in is warm and welcoming. The building itself has a feeling to it. I only found Gene because the VA recommended him to me for acupuncture via the Choice Program. I gave thanks after every session for that blessing. They covered all my treatments and Gene was very accommodating and understanding of their billing hold ups in getting mail sent to the veterans and himself regarding the number of visits and renewals. I renewed my visits 3 times and each time it was a simple call to the Choice Program and I was given more visits along with an extension of time to use the visits. When you go to visit him you will not be disappointed and he will take your personal care into consideration. Some days you may only need meditation and a treatment others you may feel the need to have him guide you through the non physical aspects of your ailments. He was wonderful in teaching the connections between the different organs and the manifestations of emotions. Stop by and pay him a visit and if you're a veteran like I am call up the VA and request the free acupuncture you can receive visit him that way. Aloha

Gene is about as "down to earth" as it gets. He is knowledgeable, kind and has a wonderful…read moretechnique. His office is easy to find, in the middle of downtown Hilo. I found him to be competitively priced and although I don't have any, he apparently is contracted with a few local insurance companies. Call an make your appointment today!