If you would like to use this company, rest assured, they will try and use every penny of your…read moreinsurance money for their repairs. Not only did they overcharge for their services but they used my condo for repairs to common areas as well as eating their lunch and using the rest rooms. I complained but it was ignored. What they did was such an over reach and took so long that you just have to decide that they were squeezing every penny they could from the insurance. For a job that should have been five to ten thousand dollars they charged $30,000. They arrived and over promised and under delivered. No stars. Use another company.

STAY AWAY--SHODDY, INCOMPLETE WORK AT PREMIUM PRICES! House still holding moisture 30 days after…read morecompletion, and NO accountability. The disaster after the disaster. After Hurricane Helene hit and flooded our home, my wife and I were in need of pro remediation fast. To their credit, Master Restoration was the first to call us back. Having gotten their name on recommendation, seeing their positive reviews, and verifying they were licensed and insured, we decided to hire them. Although their price was extremely high compared to competitors, we believed we would be getting thorough, premium service by a respected, established local company. How wrong we were. Right out of the gate, we were blindsided by their refusal to remove our glued-down engineered wood flooring. Apparently they only include easy-to-remove laminates and floating tile. No price adjustment to their flat rate was offered as compensation, leaving us to seek out another vendor for that, at additional expense. Once the contract was signed, we also discovered our main contact wouldn't return calls or texts unless prompted by his superiors, forcing us to repeatedly contact the main office to inquire about the schedule and project status. On two occasions, he did assure me that permits for the work were being secured through the city on our behalf. Next, we realized each phase of the project was apparently being farmed-out to unknown subcontractors, who performed substandard work without adequate supervision or any follow-up inspections by the company. They would show-up at our home without notice, forcing us to reschedule them at more appropriate times. No HEPA air scrubber was used during the process. They did the four-foot drywall cutout, but we later noticed some insulation was still left in place, as well as inconsistency with door and window frame removal. Kitchen cabinetry wasn't handled properly, with floor-to-ceiling sections cut in half, rather than removed at the crown. The plumber they hired didn't even have a part to cap the water line when disconnecting the fridge! The so-called "sanitization" phase would be laughable if it weren't so abysmal. Instead of checking to make sure the house water main was turned on, the team attempted to use a dribble of water from an open interior pipe to mop the floors. When that failed, they asked me if they could use the black contaminated water from our storm-damaged swimming pool! I refused, of course, and then they finally checked the water main and turned it on. Even with fresh water, the clean-up was nothing more than pushing a dirty mop around without any cleansers, resulting in cloudy, soiled floors still caked with drywall dust. Then came the "dry-out" phase--shamefully lacking in industry-standard protocol. One dehumidifier was brought in to cover 2500 sq ft, along with a handful of air movers. They were left in-place for five days, which we were led to believe would be more than adequate. Apparently not. When the team returned, they appeared to take a couple of moisture readings, which seemed to be below the 15% mark, as required. I watched as one team member fumbled with a moisture meter, pushing buttons until the reading looked good. I have since learned he may have been "fooling the meter", by choosing hardwood mode instead of the appropriate soft wood mode for the beams. Thirty days out, readings reveal the moisture is still far from gone, remaining saturated between 28-36% in certain places, leaving us at risk. Lastly, we were promised by contract a complete post-remediation report with photos to be furnished to FEMA and our insurance carrier. To date, we have not received the report, and Master Restoration has failed to respond to our queries about its status, as well as the status of the city permits or the PRV mold report required per their license. Now we are faced with the unpleasant prospect of paying EVEN MORE MONEY to another, more reputable company to complete the work. Do yourself a favor, and PASS ON MASTER RESTORATION!

amazing work! im glad we called when we did. i recommend calling this company thank you allread more

We just used Mold Solutions to clean our HVAC and ducts and they were fantastic to work with. Rod…read morein the office and Dylan and Monica who came out to our home are all so kind and professional. I really appreciate how they treated my home with care and cleaned up diligently once they were done with the service. I got my own vacuum out to start cleaning up and they stopped me and said "we take care of that, no need for you to do it." We also had their mold dog out to our house a few months ago just to check a few spots in our home to make sure we didn't have any underlying issues. This company is a pleasure and we certainly recommend their unique services.

On New Years morning at 12:01/AM a drunk driver drove through our bedroom!!! Doing serious damage…read moreto our home. On a recommendation from a friend we called Paul Davis and the Representative (Paul Battle) showed up within hours and got us secured and assured us that they would take care of all our needs. Once we felt with the Insurance "crap" Paul Davis got to work. Our point of contacts (Patrick Godcharles & Chris McDonald) couldn't have been more helpful in getting the job done. Response to our calls & texts were handled immediately. We couldn't ask for better service or care. All the permits and work was handled in a most professional manner with concern for us. Their mason did a fine job rebuilding our 2 destroyed walls. The crew that did all the stucco, painting, wood work and finish work were amazing and did above and beyond with detail. The only compliant was the electrician was a bit of an putz and needed to be supervised at all times by Patrick or Chris. Upon completion of our project there was not a single item on our punch list..... nothing!!! Our furniture and items were taken to a climate controlled storage and our bedroom furniture moved to the guest room... upon completion of the job everything was put back in place by their crew (Robert & James) in a most professional manner. We couldn't have imagined how our house would ever be back to normal... Paul Davis Restoration did exactly what they said they would do to get our home back for us. We highly recommend them.

Great company. Always efficient and very communicative through the whole process. At a time of a…read morehuge loss and kids wondering when we would be back in our house after the hurricanes, Paul Davis was there every step of the way.

I hired Stephen based on a recommendation from my Chiropractor. He showed up and promised to take…read morecare of my home and my personal property (no contents coverage). I believed every word he said, but none of the things he told me that day were done. I had 8" of water in my home and was only supposed to have 1-2 feet of plaster removed. He walked in on demo day with $$ in his eyes and said, "Take 4 feet - insurance is paying for it." I should have objected, but I spent the day in tears, desperately trying to get the last of my stuff out as debris was flying. He never once discussed substantial damage with me. There was no plastic put over my TV, the stuff in my closets, the art on the wall. The demo team threw away one of my paintings because they thought they were supposed to throw everything away. They cut as high as 50" in my home - for 8" of water. The cuts are sloppy and inconsistent. They destroyed my windowsills, many electric boxes, and took all of the outlet covers- even the ones that were on outlets 5' high. I tolerated all of this until the day I got an invoice for $35K. My home is only 1120 square feet. My insurance company screamed fraud. I asked them to give me a minute to talk with Stephen. I told him I thought there was a mistake and pointed out items that were incorrect. He started by saying I did get a wrong invoice, then immediately threatened court. Then he complained to me about not making as much money as he was supposed to. Screenshots attached to display his professionalism, how little he cares about the person, and how much he cares about his wallet. He claims to be an experienced professional, but stated he knew nothing about Substantial Damage, he never pulled a permit or filed a notice of commencement as is required by law. Now he filed a claim of lien against my house for a dollar amount in excess of the invoiced amount. He is a selfish fraud. Save yourself and hire CDT - they will follow all the correct steps, and provide you with documentation of all the work they do along the way.

From the owner: Building Damage Mitigation. Specializing in Fire, Water, and Biohazard recovery…read more We are certified to restore fires, water, event cleanup, and meth and fentanyl labs. Call us. We are experienced and emphasize performing the job in a professional manner that will have the job done right.

Allen was absolutely fantastic to deal with from the 1st call to the last goodbye! What a…read morephenomenal job he did for us at such a stressful time he came in and had us back on our feet and moving forward again! We got numerous (5) quotes from the corporate companies around us and by chance called Rise Restoration, they were extremely fairly priced and seeing as they are a family owned small business we took the chance. Not a single regret!! Highly recommend! The best part was the attention to detail to protect our floors (newly installed) during the process. Setting us up on our path to reconstruction.

From the owner: Rise Restoration – Built with Purpose. Driven by People. Rooted in Family…read more When disaster strikes—a flooded kitchen, a moldy crawlspace, or the aftermath of a fire—it’s more than a mess. It’s a disruption to your life, your home, your peace of mind. That’s exactly why Rise Restoration was founded: to step into that chaos with confidence, compassion, and a plan. We’re not just another restoration company. We’re a family-owned business, built by people who know what it’s like to protect what matters most. We’re restoration pros, problem-solvers, and people-first responders who believe that every setback is an opportunity to rise—together. That’s why we made a commitment: respond faster, communicate better, and deliver high-quality work that honors the trust you’ve placed in us. Rise Restoration is here to help you recover. From our family to yours, we’ve got you. Together we rise.

They are so thorough in grouting/caulking! Completed master shower, surrounding area and around the…read more toilet. Thank you!

2/12/2022 I wish there were MORE STARS, because they deserve a TEN!! Gina Marcellus and her team…read moremate Luis came to our home and repaired and replaced multiple chipped tile, cleaned all the grout, restained and sealed. She also fixed a couple of grout spots that have occurred over time in the bathroom. THEY WORKED SOOOO HARD. They are very very nice people who take such pride in their work. THANK YOU GINA! Excellent job!