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    Alpine Exteriors | Siding, Roofing & Windows

    5.0 (3 reviews)
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    1 year ago

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    10 months ago

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    2 years ago

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    Ridge Top Exteriors - New roof

    Ridge Top Exteriors

    (25 reviews)

    We are very happy with the company and the meticulous hand work on the completed project. They…read morereplaced the siding and backing boards. It looks beautiful after it was painted.

    **Extremely Disappointed -- Would Not Recommend. Bait and Switch Approach.**…read more Our experience with Ridge Top Exteriors went from very positive to extremely disappointing. We originally received a quote in **May 2026** and had such a good experience with the sales representative that we returned in August when we were ready to move forward with our project in Q4. The sales representative came to our home **twice to confirm measurements**. We received a final quote, approved it, both parties signed the agreement, it was notarized, and financing was approved. We believed everything was finalized. Then the project field manager came out, raised issues involving labor that had never been discussed or included in the scope, stayed about 20 minutes, and left without any real explanation. When I contacted the sales representative, he **acknowledged that Ridge Top had made a mistake and failed to account for additional labor**. We were then told we needed to pay approximately **$5,000 MORE**. This was not additional work we requested--it was a mistake on their end, despite the home being measured twice before the contract was finalized. I asked if Ridge Top would absorb the cost since their own error caused the issue. There was **no management call, no meaningful effort to resolve it, and no itemized breakdown explaining the additional $5,000**. Instead, the message was essentially: **pay the additional amount or cancel.** The most disappointing part wasn't that a mistake happened--mistakes happen. It was the complete **lack of ownership and customer care** afterward. We had a signed and notarized agreement, financing approved, and had done everything expected of us as customers. We ultimately cancelled. A company should stand behind its estimating process and work with customers when its own error is discovered--not place the financial burden on the customer and make cancellation the only alternative. We specifically came back to Ridge Top because of our positive experience in May, which makes this outcome even more disappointing. **I would not recommend Ridge Top Exteriors based on our experience.** Potential customers should get very clear written confirmation of what labor is included before signing anything.

    Alpine Exteriors | Siding, Roofing & Windows - vinylsiding - Updated August 2026

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