Very well organized business. Customer service was fantastic. Very clean rooms and quiet..Thank…read moreyou!!

We had a pleasant stay in a clean, spacious, quiet suite on the first floor. There is plenty of…read moreparking and the breakfast and coffee are standard Residence Inn fare. Luggage racks are available and most are fully functional which is nice. What stands out is the staff. Jamika was excellent and provided gracious help when we asked for it. She truly stood out in a very positive way. All the other staff were also polite, friendly and helpful. The room does not have an oven but that seems to be the new standard path for Residence Inn's. We've stayed at many. Life is good with a good night's sleep while on a massive road trip.

In town for a wedding, location is close to many things. Staff was super friendly and room was nice.read more

Upon arriving, we found Elizabeth at the front desk a pleasure to work with in our room selection…read more Our room was perfect, comfy bed, quiet location, plenty of hot water in our very clean bathroom for one night on our roadtrip further west. We will definitely stay here again when we're in the area.

The lady in the front desk need to get back to training on customer service so rude…read more I ask for a copy of my form and she tells me that they dont do that for customers that we have to do it before getting there so i ask can you make one and give me the one She says no it has to be the original one duh that is a copy And to make it worse they dont have a copy machine in a hotel so i ask to use the computer from the hotel and it how surprising it doesn't work Super Rude lady (Francence)

I don't leave many reviews for hotels anymore, but this is different…read more After driving 3.5 hours (nothing crazy) and explaining I needed to be at Tannery Row from 2-midnight (true), they told me they could check me in early. But... After I gave my credit card and signed a paper, the other lady stepped in and said they didn't have that room type available. I asked to switch room types. Simple solution. She said it would mess up their whole system. So ... me needing a room is secondary to messing up your system. Got it! This Courtyard is obviously not big on customer service. When I mentioned this and pointed out a half empty parking lot, they said everyone was at a basketball game. This would mean everyone staying here is here for same reason. Okay.... I'm very generous with my ratings/reviews. Those who follow me know this. But I can smell lies from 30 miles away. If they're not going to be honest and accommodating with me, they're not going to be with you either. Not recommended.

Nice hotel, very centric, clean and friendly staff. Drinks are good, but we were not too impressed…read morewith the food.

Roach in bathroom. Think twice before staying here. Not only will you deal with bugs but also the…read moreunprofessional front desk and management team.

Excellent Stay Marred by a Troubling Incident…read more Our stay at the hotel was almost perfect--until an unfortunate incident occurred that left a lasting negative impression. The Positives: The rooms were immaculate, modern, and comfortable. From the spacious layout to the pristine bathroom facilities, we couldn't find a single flaw. The beds were cozy, and the room was kept spotless. The breakfast was also a highlight, offering a wide variety of options. The bacon, in particular, stood out as some of the best I've ever had, not just in a hotel but anywhere. The selection, ranging from yogurt and fresh fruit to pancakes and packaged muffins, ensured that there was something for everyone. Typical stuff, but it was plenteous and various. The Issue: Unfortunately, this top-notch experience was overshadowed by the likely theft of my AirPods. About an hour after checking out, I realized I had left them on the bed. Using my iPhone's tracking feature, I saw they were still at the hotel, so I promptly called the front desk. They assured me they would check with the cleaning crew. A couple of hours later, I called the hotel again. They said the cleaning crew hadn't come downstairs yet, but they said again that they'd check with them. This time, I noticed the location of my AirPods had changed to an address in a nearby town, Flowery Branch. This was particularly alarming as the address was a residential area, which suggested that a hotel employee might have taken them. Despite my attempts to get the hotel to investigate, they did not recover the AirPods, and the staff's responses were less than reassuring. I turned the matter over to the good folks at the Hall County Sheriff's Office. They even promptly dispatched a deputy directly to the hospital room where I was visiting my father-in-law. The location of the AirPods showed up at the house in Flowery Branch continually overnight. Magically, the next day (and over the next couple of days), the AirPods showed back up at the hotel when I tracked their location. Hmm. I wonder if the person who took them to Flowery Branch returned to the hotel for a reason. Perhaps because they work there. It's been over a week, and I've yet to hear from the hotel. The Aftermath: Despite the obvious evidence that someone from the hotel was involved, I never received an apology or even a follow-up call. The lack of communication and concern from the hotel has been deeply disappointing. While the hotel facilities and such were lovely, this incident and the way it was handled have likely made it impossible for me to consider staying here again. Final Thoughts: It's unfortunate that such a wonderful stay was ruined by an act of theft and the hotel's apparent indifference. This experience has not only tarnished this location for me but has also affected my perception of the entire Holiday Inn brand. I believe the hotel owes me something--at the very least, a phone call with an apology (empathy) would have been nice, even without an admission of guilt. I've prayed the Lord's blessings upon the person who stole from me (indirectly from my employer, as the AirPods are owned by the university for which I work). I trust that God will deal with the responsible party in the best way possible, as all his works are holy. I hope that the hotel management takes this issue seriously and implements measures to prevent future incidents. Meanwhile, I trust that the responsible party will face the consequences, whether through legal means or otherwise. It's a shame the waste that this theft created, when you consider my time, the time it stole from my family when I was busy dealing with this over the past week, my employer's time, the hotel staff time, the Sheriff's office time, and the cost of replacement AirPods/parts/shipping/etc. In the end, the thief doesn't even seem to have gained anything from their actions, perhaps having learned a lesson in the process.

Stay close enough to Lake Lanier & Mall of Georgia without the inflated price tag. 15 minute ride…read moreto either. We drove here from New York, visiting friends who live local. Free breakfast is great, with wide variety of hot food choices. Outdoor pool was great way to cool off after each days activities. Everything you want or need is right here: fast food, supermarket, gas station, restaurants and more. Hotel and rooms are clean, staff are very pleasant and helpful. Definitely will stay here next time we visit. Great experience traveling with family of 5.

The hotel is nice but the rooms don't seem to be as new/renovated as the lobby. The sofa bed was…read moreextremely uncomfortable. As soon as we turned on the air, i could smell immediately that it was full of mold. But the rest of it was fine

This was my first time staying at this Courtyard and, considering I'll be traveling to GA for work,…read moreit won't be my last. The hotel is very clean and so was my room which made my stay more enjoyable. After spending hours in an office it felt good to come back to a warm room with a comfy bed. The highlight was the happy hour bar in the lobby and Hayden who is an incredibly friendly bartender. I wish it had been warmer because there are some amazing restaurants I want to try. Maybe I'll get that chance next time.

This is the best warm indoor swimming pool and jakuzzi in Helen, GA, and at good price! The room…read morewas clean and nice enough.. It was a great weekend escape from the daily routine. I recommend this for people who are not Nit-pickers!

Stayed here at Budetel in Sept. 2022. Toilet broken, handle on dresser drawer broken, bed mattress…read morecover coffee stained, I had to help new girl make the bed because of the complex zippers to cover. Smelled like urine a bit. Best part was warm pool and jacuzzi hot tub. Breakfast was mediocre. Get what you pay for.​

The people here are friendly but the first night I had a five-year-old kid running back and forth…read morefor four hours above me and they did nothing about it. He was saying, "Ahhhh! Ahhh!" and stomping. Fun for him. Not for me. Then I had bugs in sink both mornings. The lady at front desk told me manager would call me Monday. She never did. I will only stay here again if much better offer than other hotels in area. Not recommended! Noise and bugs don't lead to a pleasant stay.

Very quiet. Alexandra was very kind and provided information about nearby attractions and a walk…read morethrough of the hotel hours and amenities. The rooms were clean and had the common essentials. Con: our room TV was broken and the water would not drain properly for the tub.