Booked a king bed through Expedia, but when I arrived, the hotel said none were available and offered two queens instead. I declined and asked for a refund, they told me to contact Expedia. Expedia called them to approve the refund, and the hotel refused. They claimed the listing showing a king bed wasn't their fault. To make matters worse, the front desk staff, especially Laurie, was rude and dismissive, acting like I was the problem. Poor service and zero accountability. Based on the most recent reviews, I've read, this is a continual problem for them On top of other issues you will read about. read more

Should be much lower price or higher quality and cleanliness. Our $200 room is worth $100. Easy to tell its aged a lot. Poor cleanliness makes me think they don't either don't pay well or have high standards of expectations. Also the sink isn't inside the enclosed bathroom area, it's in the entrance of the room. So no privacy from others in the room. Nearly forgot, stains on the wall. If you just need a bed to crash in, that's what they offer at a premium price. Also the breakfast service is a minimal self serve style. Toast, bagels, cereal, oatmeal, (1) waffles maker, hard boiled eggs. read more

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It's a decent place to stay in a pinch. I recommend it if you're passing through. Staff is real nice and can direct you local shops. The breakfast is nothing to brag about but the coffee is hot and seems like kids enjoy it. Area seems safe to park. There's a nice gas station with a Starbucks and McDonald's that are easy to walk too. read more

Baymont by Wyndham Grand Rapids N/Walker - Got caught in a snowstorm so stood the weekend till it was safe to keep on trucking. - Hotels Near Me - Walker, Michigan

False advertising here- I booked this place specifically for the hot tub and every website listing this hotel, including the company's own website, specifies a hot tub as a featured amenity. Needless to say, kids and I were incredibly disappointed and you can see that the hot tub has been covered for a long time. Shame on this location & this company for the false advertising. I also should've checked Yelp beforehand because it looks like they've continued this dishonesty for about six years now given the similar review from 2017. I will be contacting the BBB about this as well to save others from this in the future. Breakfast was lame, poor and unenthusiastic customer service both checking in & out with different team members. Get more for your money and just choose somewhere else to stay. There are a ton of other options in the area.... In my photo, he is standing on top of where the hot tub is in the advertising photos. Scam!!! read more

Baymont by Wyndham Grand Rapids N/Walker - The non existent hot tub this property falsely advertises - Hotels Near Me - Walker, Michigan

Stay away! The managers are so rude they will not check rooms. They will write up employees, this hotel needs to be shut down! So many people found stuff In the rooms housekeeping doesn't clean rooms right! read more

Do yourself a favor and never stay with this hotel or brand ever again. 9 families had reservations for a baseball tournament. We were greeted with drywall dust all over the front entrance and where they were storing the "breakfast serving supplies." There were barking dogs and paint fumes. The General Manager, Connor, was combative when we decided to not stay. He told me he didn't see "dust" and I could feel how I felt but was not willing to offer any help. We all took the financial hit and booked a new hotel. I will NEVER stay at with a Wyndham ever again if that s how we are treated. STAY AWAY! read more

The bed was firm and comfortable, bathroom clean, and the a/c worked. That's about it for positives. If you advertise having a continental breakfast, you should probably put in at least the bare minimum effort to give your customers some type of breakfast. There was coffee, dry cereal (no milk), stale bread, and expired yogurts. Ironically, there were multiple metal containers on the counter that looked like they would be used to hold eggs, but... no eggs. I wouldn't care if there was no breakfast offered at all, but don't say there is and then put on an embarrassing display that leaves guests walking in a circle, confused, looking for any semblance of breakfast. On top of that, the receptionist told us when we checked in that she was the only one working, maintaining the pool, laundry, desk, and any calls from guests. It's hard to provide good service when one person is responsible for an entire hotel. Also, if your room is in the general area above the pool, expect humidity. The wifi didn't work until the morning we left, and even then it was clearly throttled. The ethernet port in our room was disconnected as well, so don't expect to get much work done on your computer. If you just need a bed and a shower and this is the cheapest hotel in the area, stay here. But don't expect anything else. read more

I have stayed here a few times, and I never had a problem before this last time. It's a very basic hotel room, complete with the funny smell, not especially clean either. It was the older lady behind the desk, which was my problem. After she gave me a room with someone already in it, she got in the elevator with me shuts the door and asked me if I'm going to shut the F up and listen, b*tch She called me a B*tch multiple times. I'm not sure if there is a mental illness here, but I would stay away. read more

At the end of the trip I accidentally left a necklace in the room and noticed when I had gotten home. I called them and they found it, yay, but they were unwilling to and said they were unable to mail the necklace to me. I had to travel all the way back for it as it has sentimental value to me. It would have been easy to mail as it is very small. The hallways smelled Smokey. And lastly in my bathroom, the shower was missing a shower head and looked gross. read more

Last night we made a complaint about eight times to the front desk about stomping on the room above us at 2:00 in the morning and they still continued so we checked out in the next morning we were supposed to be there for another 3 days would highly not recommend. The front desk worker Max said that he went up there and talked to him but if he did that only lasted for 5 minutes but after the third time they should have done something a little bit more drastic. There was some dude that look like he was doing drugs outside. Read the rest of the reviews couple with the same problem and some with worse. read more

We stayed one night here. When we checked in,the lady working wasn't very friendly. The room was decent but not the cleanest. Stuff all over the walls. We also noticed we were double charged for our room. They couldn't do anything about it until the manager deals with it. It wasn't the worst place I have stayed at but wasn't the best either. read more

What a crappy place-poor service-there so called breakfast was not edible-the bathroom products were so bad that they could not be used. The desk staff was so dumb it was embarrassing. Except for the fact that it was located near my client I would never stay there again. Even with a low cost it just is not worth this kind of crap. The one star was for location! Irwin Z read more

Super rude lady working at the front desk. We did even end up stay here because she was so very unhelpful and just had a super bad attitude.

Good hotel. Pool is open but I didn't use it. I never saw any breakfast but that's alright. Everything was clean. Bed was comfortable and sheets were clean. I would stay here again easily. It's hard to find an affordable AND clean room these days. read more

We were very happy with this hotel! Our room was spacious (we got a suite), clean, and comfortable. I was bummed that they didn't have any fresh fruit with the breakfast, but the hotel was almost completely booked and on a Saturday morning an hour before breakfast is done I guess I couldn't be too picky. We didn't use the pool or fitness center, so I can't comment on them. We would absolutely stay here again! I booked through hotwire and got the room for $36 plus tax. When we got there we paid $10 more to upgrade a suite. read more

Staff must have gotten memo and were very friendly and courteous. Room clean (with the exception of a hair or two). Odd walking into bathroom when you open door. Rooms oddly humid. But it was fine. read more

This hotel is way overpriced. No paper cups for coffee, had to ask for towels. Chairs in breakfast area extremely dirty. Weeds in all the front gardens. Curtains in breakfast are wrinkles, dirty and different lengths. Pool deck filthy, disgusting. All in all a mess. read more

Baymont by Wyndham Grand Rapids N/Walker - Hotels Near Me - Walker, Michigan

The hotel itself isn't so bad. However, we stayed on the second floor above the pool & it is humid as crap on this end of the hotel. If you walk down to the ice machine/elevator it's a lot better at that end of the hall way. The breakfast- it's all gross. All of it. The pastries were stale, the bagels, the cereal, all of it. Stale. The only yogurt they've had for 3 days is peach... The hard boiled eggs were either bought all ready boiled & are old or boiled 4ish days ago. They were bad. The TV, was fuzzy & never had good signal & it's a flat screen so, not really sure why the picture sucks. On every channel. All 10 channels. That's it like 10 channels. Mostly 24 hour news & HBO. While most people don't come to a hotel for the TV viewing experience, I was on a week long business trip with my husband & I couldn't go to work with him obviously, so I was stuck in the hotel from 8-6 every day. The wifi sucks! It's free, but it's so slow. It's easier to use your cell phone network than to use their wifi. It took an episode on Netflix, 40 minutes load. Then after it started, it stopped about 15 times to buffer. There is no Ethernet cord in the room either. The hotel is quiet though. I've seen maybe 3-4 people & haven't heard anyone. No traffic or anything. The staff is friendly & helpful. read more

Baymont by Wyndham Grand Rapids N/Walker - Every channel. - Hotels Near Me - Walker, Michigan

Lobby was okay, carpet and elevator was dated and other patrons seemed to be roaming/hanging around giving a sketchy vibe. Staff was not too friendly, but not rude. We're from out of town and pretty chill so not too bothered. Room looked clean, but was NOT cleaned. Desk had sticky stuff on it which I wiped off my computer and cleaned desk and hubby told me afterwards that he spot cleaned the toilet. But the real kicker was the towel in the bed when we climbed in at night which was covering up a large blood stain on the sheets and mattress pad. We complained to the front desk at 11pm. The lady apologized and gave us extra sheets for us to make our own bed. We would have walked out right then but I'd taken a melatonin and very groggy. Husband made bed for us and we left at 8am. I recounted the details to the front office manager who checked us out. He said he would check us out and not hold us to the other 2 nights. No discount or apology compensation was offered. Credit card bill has arrived and it seems higher than what I had signed but perhaps it's a bunch of taxes and fees that MI adds. All in all, horrible stay. Would not recommend. read more

Due to front desk staff error, I was charged an extra night. After a back and forth with my bank, Baymont told them it was for a no show. Still going back and forth. Called the hotel and they have no records of this charge. 2 stars for being friendly, but kindness only goes so far when you're incompetent. read more

Stayed for one night. The outside was nice, the reception area was clean and welcoming. The front desk girl was very cordial. We stayed in room 101 which was considered a suite with a hot tub. At first glance the room was ok, outdated but ok. Then I noticed hair in the sink.... then hair in the hot tub. At this point I figured I should check the bed to be sure the sheets were clean.... sheets appeared clean until I noticed a fresh blood spot on the mattress cover. Also the very noticeable cob webs/spider webs on the walls and the ceiling fan that was clearly never cleaned and the what absolutely looked like blood splatter on the wall next to the bed, made this a horrible experience. The housekeeping supervisor rectified the bed situation and cleaned the hot tub. The manager after hearing of our horrible experience refunded our night stay. Probably unnecessary to say I would not stay here again. read more

Stayed here while in town on business. The room was clean and the staff was friendly. The continental breakfast was sufficient for getting your day started. The only things I can say negatively is that the building is showing some signs of wear and the parking was a little tight. Other than that I wouldn't hesitate to stay here again. read more

We were looking for inexpensive lodging within easy driving distance to downtown Grand Rapids and found this Baymont Inn (a chain we like) online. (We saved $40 booking through the Baymont website, we later found out, instead of calling the motel itself for reservations.) Since we're unfamiliar with the area we didn't realize that Walker is a bit of a jaunt from downtown -- like, a three-freeway-skip -- but that was a function of our lack of research. My partner likes city driving, so this wasn't an issue for her; but if you don't like urban freeway maneuvering you might want to choose lodging closer to the city proper. Anyway...we were generally pleased with our stay here. The motel is located at the end of a quiet cul-de-sac away from other businesses, and is insulated from freeway noise. While Walker isn't really a retail kind of area -- it's all corporate offices and factories on this stretch of Walker Avenue -- there's a McDonald's and Bob Evans near the motel if you want fast/franchise food, as well as a Meijer's gas station offering discounted gas prices. (Meijer's corporate offices are just down Walker Ave.) The motel is very well-maintained and very clean; it's accomodating of pets and has ample space for dog walking; the rooms have handy accoutrements like an iron and ironing board; the lobby and breakfast area are pleasant; we didn't use the pool or exercise room, but from the outside the pool area looked very clean and bright and inviting. On the other hand...our room, at least, had a very noisy heater; there's no fan switch, so the fan is constantly on, which made for difficult sleeping; the pillows were overly soft for us; the linens were so strongly bleached that they aggravated my partner's asthma (although overly clean is better than underly clean); the staff, while friendly enough if we asked questions or made requests, seemed a little uninterested/clueless; while we appreciated good quality coffee and juice at the continental breakfast, and I appreciated the adult cereals (Special K -- yes!), we were surprised to find no fresh fruit, and we found the pastries dry and sub-par. This was an adequate hotel for our needs, and made a decent temporary home base for our travels in the area. read more

You get what you paid for. The rooms are very spacious. Bed is a little too firm but the pillows are great. The pool is clean and nice. Same for the spa. Check in is strictly at 3pm. Breakfast is good and plenty. Would probably repeat the stay next time I visit the area. read more

Where to begin...I barely slept for two days because the bed was so hard. Good thing I brought my own pillow because there were 4 pillows that looked like throw pillows. Bring a blanket too, because it's basically a heavy sheet on the bed. I had to return to the front desk twice because the key card wouldn't work. I had to push the bedside lamp against the wall to prop up the shade that was broken. Then the fridge in the room froze my salad and pop even though the temperature was on low. It was not a pleasant experience. If I had the choice of sleeping in my car and staying another night there, I would choose my car. read more

Our first impression... the signage for this hotel is terrible! You can't see it from the highway, or even the main road (Walker)... it's set behind and completely hidden by a Quality Inn, but there are NO signs to tell you where the Baymont is located. We actually stopped into the Quality Inn to ask! LOL But that's just one minor thing that ultimately didn't bother us at all (although I don't see them getting many "drop in" guests). Being tucked back in there makes for a VERY quiet night. We didn't hear any traffic at all. And although we knew there was a bachlelor party in the hotel (we met them in the parking lot), we never heard them. The rooms are spacious and comfortable. The pool is huge and clean. Unfortunately the fitness room was practically useless this trip... the treadmill was completely out of commission, and someone had jacked with the weight machine, so it didn't work either. The only working machines were a stair-stepper and an elliptical. Not a fun work-out, but not a big deal overall. Breakfast was fine. Pretty standard fair. Eggs (from a powder mix?), biscuits (sooo soft & buttery!) and gravy, cereals, waffle maker, cold pastries, yogurt, etc. We'd stay again... especially now that we know how to find it! :) read more

This is the WORST HOTEL I've ever stayed at! To begin with the room was filthy! The beds were hangin on by a few springs. They didn't have but 1 towel and 1 washcloth in the bathroom. No bath mat or soap and shampoo. There tv and remote barely worked. There was no coffee, cups, or cream orsugar. And to top it all off no breakfast read more

Less than impressed. Pros: -Location just off highway and in quiet cul de sac. -Friendly staff -Clean room -Nice TV in room -Comfortable bed with assorted pillows (thin/plush) Cons: -Dated 80s hotel furniture -Only one a/c outlet in room -Bed sheet was clean but had stain -First/top towel I grabbed was badly frayed (almost comical). I don't know how that got past cleaning staff. -Wifi, although free was awful. Good connection but at 1990's dial-up speed. -Complimentary (but let's face it, the cost is hidden withe the room charge) breakfast. Located in a room much too small to accommodate weekend guests/crowd. And you may find a better selection at the gas station around the corner. As a matter of fact, I'm writing this review while having breakfast at McDonald (next to the aforementioned gas station) using their free and functional wifi :) read more

Baymont by Wyndham Grand Rapids N/Walker - Badly frayed bath towel, almost rag like. - Hotels Near Me - Walker, Michigan

Live and learn is all I can say. To be honest, my family consists of 6 people, me, my wife, 9, 7, 4, and 1 year old. We frequently have no problem putting us all in one room since my youngest is only 1 and sleeps in our bed. I booked through hotels.com. Long story short, when we checked in to this Baymont Inn, they found out we had 4 kids (6 total) and told us this is a fire code to have 6 people in a room. If we were to cancel the room, we would need to do so through hotels.com. I tried and it was too late with hotels.com. So I am not real happy with hotels.com either. Baymont Inn required us to buy another room...and they could not conjoin any room either. No sympathy shown at all and we had to pay for two rooms even though we all stayed in one room and never even opened the second room we bought. After multiple message to GM, Kelly, she finalIy called back and said she could not even offer a discount or credit for another room sometime. Again, zero sympathy and bad attitude. I get policies in place, but when you treat us horrible for having kids and not booking directly through Baymont, we felt the service was awful and Baymont did absolutely nothing to help make this better. The hotel itself is OK, but what a waste of time and money! Awful customer service! Read the other reviews and you will see how service is lacking. read more

Great place to stay! Staff upon arrival were very friendly and accommodating. They informed us of local events going on and what the area had to offer. We requested a higher floor and to our surprise they gave us the very top floor. Although the views aren't anything special they really tried to give us exactly what we wanted. Rooms were spacious and very clean. Slightly dated but nothing too awful. Housekeeping was exceptional offering us extra towels regularly. The pool and hot tub was very clean and kept up nicely. They also offered a good continental breakfast each morning. Overall this is a great hotel, just a hop and skip from downtown Grand Rapids and a short drive to the coast. read more

So disappointed with our stay. First the pool was closed which we were not initially told about and then when showering in the morning noticed mold around the top of the shower. It was disgusting and all the manager said was "sorry but my hands are tied I can't give you a refund or do anything." Oh wait she did offer to put us in another room for $70 if we wanted to stay the following night. We will never stay at this hotel again. Very disappointed. read more

Baymont by Wyndham Grand Rapids N/Walker - Hotels Near Me - Walker, Michigan

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Hotel was newer and clean. When I checked in, my smoke alarm was constantly chirping. I called down to the front desk, and they had someone sent up to look at it in a reasonable amount of time. The pool and jacuzzi are nice; however, the fitness center leaves a bit to be desired. They have an all-in-one weights machine, which does the trick for those who lift (although there aren't any freeweights for those who want to do any exotic strength exercises). For cardio, they had a loud, beaten-up treadmill, a stairstepper, and a clunky elliptical. I ran outside in the parking lot instead of using the cardio equipment. There is also a TV, a water cooler and fresh towels available. The bed was reasonably comfortable, although a little on the stiffer side. I didn't sleep too well. For some reason, I woke up several times throughout the night during both nights of my stay. And it wasn't because of noise (the hotel was actually quite quiet, despite being right off the highway). Maybe I just felt different not sleeping in my normal bed. Breakfast is pretty standard. Mini muffins, bagels, bread, English muffins, Belgian Waffles, fruit. It's not too far from downtown Grand Rapids (5 minute car ride), right across the street from Meijer headquarters, and down the street from Bissell. Not much else around here in the immediate viscinity aside from a Bob Evans, a McDonald's and another hotel that share the same parking lot. read more

The only redeeming aspect of this stay was that the room was very clean. A Sunday night after a concert, we decided not to drive, but head slightly out of Grand Rapids to stay. Mid-October on a Sunday night, this hotel was no where near filled to capacity, but we were placed in a room not only next to the elevator, but also the ice machine. We did not sleep AT ALL! and to add to the frustration, we forgot toothpaste. Wait! you may say, the Baymont has a nifty cardboard tent near the sink stating proudly that if you forgot something just head to the lobby and it will be provided for you. Toothpaste is right there in print...yet NO! they were 'out' and I suspect never had any ever. Hospitality is definitely not the specialty here. Next time we'll try somewhere else. read more

My colleagues and I stayed here recently when traveling for work. The rooms were clean and spacious. The TV was nice. The sink was outside the bathroom, which I like. We had a fridge in our room. The AC worked well. The beds were comfortable. The free breakfast was nice. The staff was friendly. It was a great value and nicely placed near the highway and many places to eat/drink. read more

Nice hotel at a good price. Very clean and breakfast in the a.m. Bed and blanket comfy. Pillows a little hard. I enjoyed my stay.

Very nice hotel for the price, with a friendly and dedicated staff. I would have rated it higher but I did not have a chance to experience the exercise room or the pool, and the continental breakfast is a little weak. Worse than that, I HATE to be served hot food on styrofoam plates, as I have no interest in ingesting dangerous chemicals if I can help it (and that's what you get when in your food when it's hot and you put it into a styrofoam container). And there was no system for recycling trash, in the dining/lounge areas or in the rooms. Another issue: the smoking areas need to be relocated. If you have your window open and your room is close to the smoking area, the smoke comes right into your room. Lastly, I have to say that the pillows where the most comfortable pillows I have encountered in a lower budget hotel in a long, long time! read more

Nice hotel rooms, just don't have the right staff to run the hotel. They made us wait 3 hours for our room. As someone who used to work in the hotel business, I know it doesn't take 3 hours to clean a room. Never been to a hotel that would make someone wait 3 hours. Very disappointed, will not be staying at baymont hotels again read more

Only giving one star because zero is not an option. By far the worst customer service I've ever experienced. This hotel is not kid or group friendly and needs major training on customer service and how to speak to people. The staff met us with disrespect and utter disdain at every turn of the corner. One front desk person went as far as swearing at the children which is not appropriate or acceptable. Not one person who works here has been pleasant or made us feel welcome. I'm beyond disappointed with this hotel. read more

A lot of hair in bathroom, asked for bath mats was informed by cleaning staff hotel has none she handed me two towels, that were actually bath mats. Room 104 definitely needs painting and new mattresses, one can hear shower and toilet water from room above. Gym needs attention as well tread mill does not work, no weights, and machines interesting. I reported all of this to front desk.....no other room offered! read more

AWFUL! Terrible customer service. The person at the front desk was plain and simply unwilling to offer anything close to the service I believe one should get at a Baymont hotel. Floor was dirty. You would get better at a Motel 6. If you need an extra bed, they charge $10 and that is for a roll away sack of springs, you would be comfier on the floor. Stay away from this place. The most overpriced hotel I have been to for the "service" given. read more