Had recent stay. Booked through Expedia and Quality Inn. This place does not work with their…read morecustomers if there are medical reasons for cutting trip short or reservation. It smells and is not kept clean. Lots of dust and stains. Avoid this place.

Sorry to say this is the last visit for this hotel. It used to be pretty nice but the neglect is…read moreso evident it's sad. When we requested to move to a room with a refrigerator the front desk guy said they don't have very many because people had stolen them. Then when is asked for a room with a screen so we could open the window he again blamed the guests for messing up the screens. Pretty lame to blame their neglect on customers. When we got back to the hotel that night to move to our new room the front desk gal said the beds weren't made so she would make them up. One of the pictures shows how the room was made up. She only made one bed and there was blood on the carpeting. Disgusting. She assured me that it was a stain and that it has been there since she started. OK.. no towels in the pool room, washer and dryer out of order. I could go on but you get my point. Choice hotels should be ashamed!! So farewell to this hotel!

I stayed at the Hampton Inn & Suites Grandville from Monday 4/13 for two nights, and this was one…read moreof the most frustrating hotel experiences I've had. I checked in using the digital key and was assigned room 219. When I got to the room, there was almost no toilet paper--just a tiny amount left on the roll, which I unfortunately discovered at the worst possible time. That same night, the TV didn't work, and when I called the front desk, I was told they would look at it the next day. That doesn't help when you're trying to relax that night. The next day things got much worse. After returning from work Tuesday evening, my key wouldn't work. I went to the front desk, showed them my digital key for room 219, and was issued a new key. I went back to the room, opened the door--and someone else was already staying in it. Back to the front desk again. After checking the system, they told me I was actually assigned to room 409. When we went up to 409 together, it was completely trashed--beds unmade, belongings scattered, towels and clothes on the floor. Clearly not a cleaned or vacant room. After calling the GM, I was finally moved to room 323, which thankfully was clean and empty. The most concerning part of this entire situation is the lack of accountability and explanation. I never checked in at the desk, yet somehow my room was reassigned without my knowledge. The GM could not clearly explain what happened--only that I had been "switched." I was initially offered 150,000 points, which was later changed to 50,000, and I was told I would receive a follow-up call explaining the situation. That call never came. I also contacted Hilton customer service on Friday 4/17 and was told I would hear from management within three days. That has also not happened. This wasn't just an inconvenience--it was a serious issue involving room security, cleanliness, and communication. Walking into an occupied room is unacceptable. The lack of follow-up afterward made it even worse. I would not stay here again based on this experience.

Your front desk person watched me open the front door with my digital key, walk in by myself, go up…read moreto my room and immediately come back down. I showed her my credit card that the reservation was booked under, the digital key in my app-which cannot be accessed without the reservation in your app or the key being shared with you. Common sense and basic knowledge of your hotels app by your employee would not have create this poor review. If you want to talk about threatening and being rude talk to your front desk help.

February 14-16, 2025 This was our first stay, & certainly…read morewill not be our last! My husband and I celebrated a post deployment reunion, sans kiddos, and this is just what we needed! Jeanine and Steve are incredible hosts! We loved all of the special touches, from the gorgeous chandelier hanging above that gigantic jacuzzi, to the Valentine's decorations throughout the inn. And that raspberry cake deliciousness...oh my! Yum! The food was ALL scrumptious! Thank you for the most magical, amazing time!

Loved the location, very convenient and close to all of our outings. Breakfast was amazing both…read moredays. The massages were so relaxing and the massage therapists were so nice and friendly. I actually didn't mind the privacy and not really seeing the hosts. When she did drop off the breakfast she was so sweet and kind. Room was clean and had everything we could need during our stay. Hope to visit again!

This hotel is the worst. Avoid it. The maintenance staff in my room stole items from my luggage…read morewhen they cleaned my room. Now the manager avoids my calls and doesn't answer the phone. The parking lot is poorly lit and the place smells bad.

We ordered a room for 2 people. It was set up for one .The bed was only half made .Only 1 card…read morewould work for our room . The parking is was not very lit THATS DANGEROUS . When checking out out , the lady at the desk said that have been trying to get a smell out of our room for a while .All of the Amenities list on the website were not available.

DO NOT RECOMMEND!!!…read more Our experience here was absolutely horrible! From the customer service to the room accommodations to general privacy/safety - HARD PASS! The horrible experience started from the get-go! We arrived around 3:15 PM (15 minutes after check-in time)! We were told that our room was not ready and that we would have to wait for them to finish our room. However, we had to get to my sister-in-law's surprise 50th birthday party down the road by 5 PM so we told the manager that we were fine with the floors not being mopped - everything else seemed to be done! The manager made some rude comment (while walking away from us) about us not being able to "complain" about anything since they weren't able to finish the inspection. Well...here are some legit complants: - Ceiling had multiple water leaks. - There were no large towels (we ended up calling for those, but this was understandable since the room wasn't ready when we arrived). - We ended up calling for a hair dryer since one was missing. As soon as we turned it on, it started smoking and instantly had the room smelling like smoke. When we asked for a replacement hair dryer, the front desk person seemed extremely irritated. - As we were leaving for the surprise birthday party, we noticed that our door didn't "latch"/lock. Anyone could push the door open without using the room key (we did it multiple times and didn't use the room key for the remainder of our stay). We spoke with the manager and she informed us that she could call maintenance to look into it, but that she wouldn't be able to move our room - we could leave our things at the front desk. We ended up packing up all of our things and moving them back into our car for while we were at away at the surprise party down the road. Maintenance never came out nor was the door fixed - anyone and everyone had easy access to our room while we were both away and during our stay (while sleeping). This was super concerning to me as we had our 11-year old daughter with us. Again - DO NOT RECOMMEND STAYING HERE, EVER!

I arrived at the hotel in a condition where continuing to drive was genuinely unsafe due to extreme…read morefatigue. I stopped specifically to avoid putting myself and others at risk. What should have been a routine, competent check-in instead turned into an unacceptable and dangerous ordeal caused entirely by the front-desk employee on duty. For nearly 20 minutes, I stood at the desk while he fumbled through tasks that should be automatic for anyone trusted to work a hotel front desk. He repeatedly failed to listen, failed to comprehend clear explanations, and demonstrated a total lack of understanding of how to locate or apply a Platinum/Ambassador profile. This was not a system issue -- it was an operator issue. Because of his inability to perform even the most basic functions, I was forced to create a reservation myself, after which he still struggled to complete the process. He appeared confused by how to issue a room key -- a task so elementary that his failure raises serious questions about whether he is qualified to be in that role at all. After wasting an unreasonable amount of time, he then assigned me to the loudest possible side of the hotel, completely ignoring the fact that I had explicitly stopped because I could barely stay awake. That decision alone shows either complete indifference or outright incompetence. Having someone this disengaged, inattentive, and functionally incapable manning the front desk is a safety liability. Guests arrive late at night exhausted, disoriented, sometimes ill, sometimes coming off long drives. The front desk is the first and last line of stability. This individual provided none. His behavior suggested distraction, lack of urgency, and a total absence of accountability -- as if his focus was anywhere but his job. Whether that is due to poor training, poor hiring, or poor supervision is irrelevant. The outcome is the same: a complete operational failure at a critical guest-facing position. This was not an inconvenience. It was not a misunderstanding. It was a breakdown serious enough to endanger guests and damage trust in the brand. Someone this unprepared should not be placed in a role where guest safety, efficiency, and judgment matter -- because in this case, all three were missing.

Hands down great hotel, staff is extremely friendly, rooms are spacious, hotel is clean and the…read morebreakfast was very good! Our new home away from home.

We all have choices! Do not stay here if you want a clean place to stay!! Stayed here because it…read morewas close to where I needed to be.. what a mistake! it was late and j was tired when I arrived ..when I woke up i started to notice the room was not Up to par.. to say the least! There was a pair of underwear rolled up on the floor .. and fingerprints and filth everywhere! The "manager/owner" said since I didn't complain that night .. she wouldn't refund me.. the desk clerk refunded half a night .. she felt really bad .. the "manager/owner" said that was all she was doing and hung up on me! We ALL have choices!! Do not patronize that establishment if you're looking for a clean place to stay! Oh .. I do have pics !!

We decided to try the SpringHill Suites this time while in town visiting our son, daughter in law…read moreand 15 month old granddaughter. Our granddaughter is in early pool swimming / safety classes and having an indoor pool was top of our list this time to experience the excitement of her pool time. The hotel is clean and well designed. We were not the only family staying her as it was also the pick of several families for travel baseball (about avg age of 8 years). The staff here is friendly and very welcoming. They work hard to make the customer not just feel welcomed, but in creating a sense of warmth. The rooms are suites and worked well while I was able to get some work in at the room desk while the husband slept. I went down to grab breakfast for us. Eggs, sausage, and biscuits and gravy as well as some yogurt. They also offer cereal and waffles and of course juice and coffee along with toast, bagels and some fruit (bananas and apples). It was simple yet hit the spot. The bed is comfortable and they provide extra blanket (light Comforter) that was perfect to cozy up under. I think my favorite feature is the outside fire pit in the evening. We grabbed a drink, sat by the fire and relaxed together into our evening. We will be back. Great atmosphere for the price.

Here for work and always stay at a Marriott property. Usually love a Spring Hill Suites but this…read moreone definitely did NOT deliver. I did online check in but stopped by the desk for a key. Normally there's a little welcome for gold members - a bottle of water, a snack, a recognition - but not here. I did notice a cart full of little gift bags, but didn't ask. I requested for daily service of my room. Upon my return back to my room the first night it was not serviced. I went to the front desk and asked for help. They told me that housekeeping had left for the day. I requested coffee and towels be delivered and then left for dinner. When I got back to my room I saw the towels on the sofa and assumed everything was fine. The next morning I found 4 pods of decaf coffee had been left - no cup to brew it in, no condiments, essentially - no coffee. While at the desk I also asked for ideas for dinner that would be local and not chain food. Both agents were unable to offer much of anything - one said she had kids and eats McDonalds. Another guest told me of a few options. Then one agent went to the back and came back with a list of someone's favorites that was like 40 listings. I could use Yelp! or some other online tool, but I regularly count on the front desk to get a real idea of local food options from someone who really knows. They were just unprepared here. I went down to the pantry to grab a snack. Almost every shelf was empty. There were like 2 rice krispy treats on the whole wall. I felt like the place was closing up. The breakfast had the standard offerings, but somehow they were able to make it unappealing. The plate of cheese and meat had 3 pieces of cheese and 3 pieces of ham - all dried out and crunchy on the edges no one replenishing - so no biscuits and no bacon. The hard boiled eggs were never rinsed off and tasted like plastic. Could have asked for something if I ever saw someone, but didn't. The last thing was on my way out when there was a sign and a bell to ring for assistance. It's just not what is expected anymore. I don't remember the last time I walked in a hotel (before this) and didn't have an agent at the desk. When I return to Grand Rapids for work again, I won't be staying at this property.

Excellent service, beautiful pool area. Especially like the area next to indoor pool to relax and…read moresit in the sun.

The absolute worst customer service I have ever encountered in 30+ years of hotel stays. Rude,…read moreunaccommodating, arrogant, and ignorant.

Very clean non-scary rest stop. The outside looks like they were redoing landscaping (hopefully)…read more - Multiple women's & men's restrooms - family restroom vending machines (Pepsi products, chips & candy,cold treats, coffee)

Bathrooms were locked the entire time we were there. Found a small shady area to have a picnic-…read moreVERY limited shade & no bathroom access. Would have been nice if a sign indicated this on the road.