My 93 year old Mother fell & broke her hip and had surgery, then a very long stay in Rehab(?) where…read moreshe was dropped (twice!) and developed two bed soars. Some rehab. I hated it. She was there three weeks and they call me at work on Thursday afternoon an tell me she's gotta go to the nursing homes because she can't do that therapy plan(??) I'm flipping out so my boss said to listen to this radio show comes on Christian station 100.7FM at 11 on Saturdays and I did and I called in they were so NICE and it was like I got an early CHRISTMAS because of them I found APOSTLE home health and momma is home!! They told me nothing they do costs ANYTHING and it's TRUE. I'm very blessed.

From the owner: Apostle Home Health Care provides faith based, patient-centric, innovative and individualized…read morein-home health care that is paid for 100% by Medicare. We deliver skilled nursing and physical, speech and occupational therapy, as well as Home Health Aides when medically necessary, under the direction of the patient's primary physician.

HORRIBLE EXPERIENCE! They lied and once contract was signed we never saw a hospice nurse to care…read morefor our dying lived one or helped our family!!!

If you want to be lied to repeatedly from the owner on down to the receptionist, use this facility…read more If you want money to be stolen from you during the most difficult time of your life, use this facility. If you want added stress and headaches while you say goodbye to your terminally ill loved one, use this facility. On their website they state they provide "Caring...Comfort...Compassion." After you read my story, you decide if that's the descriptive words you would use for this facility. The hospital recommended Amed Hospice to us and that is the only reason we used them. My father had stage 4 cancer and we signed him up on a Tues in May, 2020 and he passed away that Fri. My father was a self-pay patient that would get reimbursed 100% from his health insurance if he had an itemized receipt. Since he was self-pay, Amed had us pay upfront $2000 as a retainer and when we went over that amount, we would be expected to pay more. But if we didn't use the full $2000, we would be reimbursed. We only used their services for 4 days and during that time, we never even had a nurse come out to check on him except for the initial sign up to do the paperwork. So, the total cost was $400. My father passed away on May 22, 2020 and today is Sept. 8, 2020 and we still haven't gotten our $1600 reimbursed or the $400 itemized receipt. I have called countless times and spoken to Kimberly, Rosalyn (financial), Beverly (the lady that signed us up) and even Walt (the owner). Each time I call, they tell me it's someone else's job. I was told that it was sent certified mail and then 3 days later called to ask about the itemized receipt and they said, "When they send it out, they will put that in with the check." I said, "Wait, it was already sent days ago certified mail, right?" and she gave me NO RESPONSE and that was in July! Each time they tell me they will call back. They never do. I mean, NEVER. They tell me they will text me back. They don't. They lie about everything. Then I was told I had to wait for them because they may have a hurricane. Hurricane is over (and it didn't hit them) and I got no call back and no response to my text messages either and that was 2 weeks later. So we had to call on my husband's phone (didn't recognize the number) so they would answer us. And then I just got a "Oh you didn't get it yet?" My mother is a widow with no income and had to move into my house to live and so every penny she has is precious. At the hardest time of our lives, Amed was supposed to be there to help us as we face a new harsh reality. Instead, they have stolen her money, forced us to call multiple times to try to get it back, lied to us over and over and over again and refused to give us an itemized receipt so that I can try to at least recover the $400 from her insurance for the care he did receive. At this point, my dad's bills are all submitted and have been reimbursed and now we are ready to close the insurance account and start to move on past these medical bills. I can't though until I submit this bill and I told them that. They don't care. What a horrible way to handle business. So, I am forced to think either 1 of 3 things is going on. Either they are all totally incompetent and cannot write a check or produce the appropriate paperwork to do business with patients and insurance companies OR they don't have the money to send us our $1600 OR they are thieves. I am assuming it's because they don't have the money. If they don't have the money, just tell us. Don't make us beg for our money especially after my father has died. They have made his death much worse because I am having so much extra stress involved with it. I hate being lied to. Just be an adult and be honest about what's going on. Don't lie to me and then let me catch you over and over and over again. It just makes you look stupid and shows me that you think I am a moron to even believe you. What a way to honor my father and his money and his widow. So I caution anyone before they use Amed. Go into it knowing how they treat families of terminally ill patients. Go into it knowing that they may not have enough money to keep their doors open much longer. Don't believe what they say. If they can't be trusted to tell the truth about their financing department, they can't be trusted to tell the truth about your loved one's condition or how they will treat them. My dad had over 120 medical bills that totaled over $298,000. He had treatment in over 4 different states. Amed Hospice is the ONLY company doing this to us and they are the ones we hired to help us say goodbye. Absolutely pathetic. Again, they are either 1) incompetent, 2) broke and cannot afford to refund $1600 or 3) they are thieves...or any combination of the 3. Before hiring them, ask yourself, which one of these options are you comfortable having in a company that you hire to care for your loved one in their last days?

I'm so Thankful for the service and care they gave my step mother.. It was so easy to set up and…read morequick response.. Thanks to All.. Margaret Taylor and family

From the owner: At Better Care Matters, the happiness and comfort of our patients is our top priority. We are…read moreaccepting Medicare patients in Galveston County and surrounding areas. Call today to learn more.