HORRIBLE EXPERIENCE! They lied and once contract was signed we never saw a hospice nurse to care…read morefor our dying lived one or helped our family!!!

If you want to be lied to repeatedly from the owner on down to the receptionist, use this facility…read more If you want money to be stolen from you during the most difficult time of your life, use this facility. If you want added stress and headaches while you say goodbye to your terminally ill loved one, use this facility. On their website they state they provide "Caring...Comfort...Compassion." After you read my story, you decide if that's the descriptive words you would use for this facility. The hospital recommended Amed Hospice to us and that is the only reason we used them. My father had stage 4 cancer and we signed him up on a Tues in May, 2020 and he passed away that Fri. My father was a self-pay patient that would get reimbursed 100% from his health insurance if he had an itemized receipt. Since he was self-pay, Amed had us pay upfront $2000 as a retainer and when we went over that amount, we would be expected to pay more. But if we didn't use the full $2000, we would be reimbursed. We only used their services for 4 days and during that time, we never even had a nurse come out to check on him except for the initial sign up to do the paperwork. So, the total cost was $400. My father passed away on May 22, 2020 and today is Sept. 8, 2020 and we still haven't gotten our $1600 reimbursed or the $400 itemized receipt. I have called countless times and spoken to Kimberly, Rosalyn (financial), Beverly (the lady that signed us up) and even Walt (the owner). Each time I call, they tell me it's someone else's job. I was told that it was sent certified mail and then 3 days later called to ask about the itemized receipt and they said, "When they send it out, they will put that in with the check." I said, "Wait, it was already sent days ago certified mail, right?" and she gave me NO RESPONSE and that was in July! Each time they tell me they will call back. They never do. I mean, NEVER. They tell me they will text me back. They don't. They lie about everything. Then I was told I had to wait for them because they may have a hurricane. Hurricane is over (and it didn't hit them) and I got no call back and no response to my text messages either and that was 2 weeks later. So we had to call on my husband's phone (didn't recognize the number) so they would answer us. And then I just got a "Oh you didn't get it yet?" My mother is a widow with no income and had to move into my house to live and so every penny she has is precious. At the hardest time of our lives, Amed was supposed to be there to help us as we face a new harsh reality. Instead, they have stolen her money, forced us to call multiple times to try to get it back, lied to us over and over and over again and refused to give us an itemized receipt so that I can try to at least recover the $400 from her insurance for the care he did receive. At this point, my dad's bills are all submitted and have been reimbursed and now we are ready to close the insurance account and start to move on past these medical bills. I can't though until I submit this bill and I told them that. They don't care. What a horrible way to handle business. So, I am forced to think either 1 of 3 things is going on. Either they are all totally incompetent and cannot write a check or produce the appropriate paperwork to do business with patients and insurance companies OR they don't have the money to send us our $1600 OR they are thieves. I am assuming it's because they don't have the money. If they don't have the money, just tell us. Don't make us beg for our money especially after my father has died. They have made his death much worse because I am having so much extra stress involved with it. I hate being lied to. Just be an adult and be honest about what's going on. Don't lie to me and then let me catch you over and over and over again. It just makes you look stupid and shows me that you think I am a moron to even believe you. What a way to honor my father and his money and his widow. So I caution anyone before they use Amed. Go into it knowing how they treat families of terminally ill patients. Go into it knowing that they may not have enough money to keep their doors open much longer. Don't believe what they say. If they can't be trusted to tell the truth about their financing department, they can't be trusted to tell the truth about your loved one's condition or how they will treat them. My dad had over 120 medical bills that totaled over $298,000. He had treatment in over 4 different states. Amed Hospice is the ONLY company doing this to us and they are the ones we hired to help us say goodbye. Absolutely pathetic. Again, they are either 1) incompetent, 2) broke and cannot afford to refund $1600 or 3) they are thieves...or any combination of the 3. Before hiring them, ask yourself, which one of these options are you comfortable having in a company that you hire to care for your loved one in their last days?

Houston Hospice - Diamond Team, lasted a week before I had to fire them and find another hospice…read morethat could provide end of life care for my mother. To begin, their intake nurses are rough, belligerent and detached. The lady we got could care less about my mother, she just wanted to do the minimum and get out. Not a single commitment was upheld, not one. We called for support and help four times in the first week and the average time to hear back from someone was two hours, then another two hours for a nurse to arrive. So if you have an emergency, just call the ambulance and have the hospital take care of it, it's faster, and your loved one will suffer less. Now, as a result of me firing them, they became hostile, threatened to make me pay for equipment they left behind and failed to retrieve. They never took into consideration that my mom had died and their employees, having missed the appointment to pick up the equipment, lied and said a dead woman was preventing them from getting it. We choose to go with another company who was hands down better suited for caring for end of life patients. Houston Hospice is a money game, you are a dollar sign, if you are cool with that, then use them.

Complete bait-and-switch. The admissions representative sold us on services and timing that simply…read moredid not happen. When my mother was discharged home, we were told her equipment would be delivered the day before discharge. That did not happen. We were also told a hospice nurse would be at the house waiting to assess her when she arrived home. That also did not happen. I had to call multiple times just to find out where the equipment was and when a nurse would arrive. We then learned she had not even been fully admitted yet. It took several days to sort everything out during a very stressful time. One nurse who came out did not appear to know how to use the oxygen equipment. A week into hospice care, we still had not seen a nurse aide and again had to call to ask what was going on. The organization has felt extremely disorganized from the start. Communication between admissions and the clinical team does not appear coordinated, and the promises made to our family were not followed through. Most concerning, the nurse assigned to care for my dying parent has spent significant time on her phone during visits rather than focused on patient care. This has been incredibly disappointing during one of the hardest times for our family. Families considering hospice should ask detailed questions and verify exactly what services will actually be provided and when.

I have Medicare Part A and B . I never know the name and even stay in this Hospice. Then one day ,…read moresurprisingly , they reported to Medicare Department I already pass away ! I contact my insurance Cigna and they also said I am no longer insured ! Why they submit a wrong report that stated I already passed away that lead the consequence Medicare Department cancelled my all my Part A & B benefits ? Now I have no health insurance since March 2025 ! I am suffering badly Diabetes , no way to get medicine ! Worst than that , I can't see my doctor for annual check up and dental treatment ! I write down the address of this UNITY HOSPICE & PALLIATIVE CARE to alert all of you to avoid this facility : 2200 Nasa Road 1 # 250 Houston , TX 77058 . Phone : 422 - 2500

Everything started off on an excellent foot. Victoria was prompt with getting over the paperwork…read moreand everything was completed online which saved a ton of time. Yet once Michele White the caseworker took over, she dropped the ball. Although she was the one that shared a listing of providers for cremation, she failed to enter that information under my step-fathers case. Once he passed, the nurse Jariah called a company that is contracted by Harris County to come pick him up as if his family did not already complete our due diligence and make the final arrangements. My step-father was picked up from his assisted living facility and taken away like he was trash and an inconvenience. I had to call around looking for him in the time when we should be able to grieve our loss. Instead, I was forced to contact another company that I didn't even know existed and complete some documents to have him released to the provider we originally selected. No apology was offered. No sorry for your loss. Only call I received was for the family to be blamed for everything. Their staff acted as if our family was not proactive and caring enough to make the final arrangements in a timely manner. I highly recommend to find another hospice provider. These people a cut throat salesmen looking for the newest victims to target. They tell you everything they think you need to hear and once you sign the paperwork, they forget you exist. These people do NOT care about the patient but the billing. e were failed and yet we were the problem. Sadly no one cared nor were they concerned. Run and do not look back.

Could not be happier with the staff and quality of care my husband AND I are receiving! Asad, who…read morebathes/showers him 3x wk, is so gentle and thorough caring for my husband. He greets him by putting himself at my husband's level to talk with him, as he has dementia/Parkinson's & currently bedridden. I feel Asad is one of God's earthly angels! Lilly, our Hospice nurse, is an absolute gem! She visits 2x a week, checks him from head to toe and provides impeccable care...always gentle, very caring & helpful in so many ways. The staff that I have met/talked with genuinely care and always available to help with our needs...equipment,meds, supplies quickly provided! I can't exclude the office staff as they are friendly, attentive & ready to serve. Stephanie, Social Worker, always available, efficiently provides answers to my many questions & concerns. Chaplain Alan, a gentle soul, comes for visits & prays with us. Such a sweet man! We are truly blessed to be with Oasis Hospice care!

My husband was with Oasis Hospice recently and the care he received was amazing. Dr Latthe, the…read morenurses, aides and supportive care were all so attentive and knowledgeable. They all went over and above in caring for him, meeting needs during his decline and supporting our family during this difficult time.

I contacted Hands with Heart Home Care about two weeks ago when I moved my elderly parents closer…read moreto us. I have to say, the owners Lisa and Rebeca are spot on. I'm extremely impressed and pleased with not only their professionalism, but with the amount of community resources they helped me with for other type of services my parents need. They are a pleasure to work with, their caregivers are dependable and very kind (we have met too) and my parents really enjoy when they come to visit and assist them with their daily needs. I 100% recommend calling them should the need for in home care arise.

From the owner: CNA's,/Caregivers, specialize in activities of daily living duties. We assist clients to and from…read moredoctors appointments for continuum of care. Our designed program continues memory and physical wellness encouragement.

Terrible place ! Do NOT admit one of your parents or loved one's in to this facility! My mother's…read moreroom was dirty and had extra doors stored in her room on the day of move in. The facility was so noisy !! At night visitors would leave and the alarm to the entrance door was CONSTANTLY going off !!!!!!! They really need to have someone at the front desk at all times to help people exit the building so this wouldn't happen . My mother's room was up front so she was CONSTANTLY being disturbed by this and the construction noise of the facility. My mother was only there for 21 days until she passed. Mom wanted to move after being there just a week. The nurses would not come help her in a timely manner when she pressed her alert button. Very rude staff and did not have compassion for my mother. With the exception of Tiffany. They will NOT properly care for your loved ones. They are only worried about getting their money and ripping people off.