Ya know...you have to judge a business on what they can control. So, you know what, Labcorp did a…read moregreat job. What they couldn't control: -people who don't check in and bombard the front desk staff. They are there to verify your insurance and your lab requisition The front desk person was super nice and the phlebotomist, Trina, was amazing. She was so sweet to my grandma. She took her time assessing which arm to use and did it in one shot. Lemme give y'all some tips. Check in on your phone or on their kiosk 10-15 mins before your appt. Don't expect a timely walk in. This location is super busy. Check in, sit down, and they'll call your name. The front desk person does not check you in. The kiosk does.

Very slowww staff today even by appointment only. Bummer! People are stocked up waiting…read more Although they are still accepting walk-ins. Lab tech is calling walk-ins ahead of appointments. And taking so much time between patients. After being called, lab tech have a very heavy hand. He shoved the needle into the vein to draw blood. When I said, it hurts a lot more! He said, because your arm is bent. I always have my arm positioned the same way as before but it didn't hurt before. As I walked out, I told the other patients waiting for their turn; "it hurts, you are an in for a torture. He has a very heavy hand!" So anyway, even with an appointment, I waited for almost an hour before being called and being assaulted by the lab technician.

Had a great experience at this Labcorp. The location by me cancelled on me last minute and was…read moredifficult to deal with. Not this location! Super nice staff and easy to get to with ample parking. Check it out.

Walked in and was taken care of in just a few minutes. The lab tech was professional and made my…read moreexperience there a positive one. Lab of choice for my family and I

My experience with Quest Diagnostics has been a mix of frustration and relief, depending on which…read morepart of the visit you're in. The check-in process feels cold and impersonal. There is no traditional front desk and no staff member readily available to guide you, which can be confusing, especially if it's your first time or if you're already feeling anxious. You're left to figure things out on your own using the kiosk, and the overall atmosphere in the waiting area feels a bit unwelcoming. That part is definitely a drawback. That said, once you are called in for the actual blood draw, the experience improves dramatically. The phlebotomists are skilled, patient, and professional. I am extremely nervous around needles and have a history of feeling faint, so this is not something I take lightly. The staff here take their time, explain what they are doing, and make sure you are comfortable throughout the process. I have consistently felt like I was in capable hands. They are also very gentle and efficient. I have never experienced bruising here, which has not always been the case elsewhere. Compared to Labcorp, where my husband had a difficult experience with multiple unsuccessful attempts, Quest has been much more reliable. So while the front-end experience could really use improvement, the quality of care during the blood draw itself makes a big difference. If you are someone who is anxious about needles, the professionalism and skill of the staff here can make the visit much easier.

I had a blood draw appointment at 10:40 AM. I arrived 10 minutes early. I was called in at 10:50…read moreAM. Not too long of a wait and the tech was nice. He did a quick and pain-free blood draw blood draw and I was on my way. The reason I'm giving it four stars is that it is very hard to get a morning appointment. That was the only drawback.

This place has real customer service. I was so happy…read more I had to take my Dad for some blood work. So we picked here since it was really close to where he lives now. They have street parking. Which we got right in front. It is on it's own little side street so at the light make sure you go into the strip mall like or you will miss it. We got a spot right in front. Use the kiosk to check in since it wasn't for myself. Otherwise they usually text you and you check in from your phone. We sat down and soon they called our name. it's small inside maybe 4 stalls along a hallway. There were only 2 workers this day. We sat in the second stall and they lady said she had a draw from his primary doctor but this was supposed to be from a secondary doctor. I had authorization on my phone but I didn't print it out. My mistake. I tried to email it to their main server but it didn't work . She gave me her direct email and that didn't work either. The other worker came over and looked at the order on my phone. He gave me his number and i texted it to him. Then he was able to print it out. I thought we were getting away from paper but I just wanted the blood work done. They were both so nice and it was taking awhile so glad they were patient. She was able to draw the blood and all good. Thanks for being thorough and waiting for the order. She said it would take over an hour if they had to fax it from the doctors office since the fax goes to their main office then gets transferred here. Confusing but the key is always have your order in had when doing medical stuff.

This place is horrible. They have one guy working- they say they take walk ins but I waited for…read moreabout two hours and I was the only one on the list. Saw they had a lot of appointments at San Carlos location. So I drove over there instead.

A long overdue review. I will need to make it short, but would like to praise Peninsula Hospital…read morefor the very attentive care I received in 2011 for a major surgery. Fast forward to 2022 when I came down with covid - I had a horrendous experience in the emergency room - I could hear staff chatting away as though they were junior high kids at a party in another room. The ER doctor at that time told me I had "severe covid" and needed medication - a medication that had been understood would destroy a person's kidneys in a short amount of time. I refused the medication. I could mention many other concerning things about my treatment in the emergency room that night, but honestly, this review would end up being much too long. The good news is when I was admitted to a room on the 4th floor it was a different staff and they were great. I asked the doctor who came to see me if I had "severe" covid (as the emergency room doc said) and she said, "no, it's mild, but you are dehydrated and your electrolytes are off." Wow, how could one doctor say "It's severe and you need to have medication" (that will cause harm to my kidneys) and the other have a completely different diagnosis? The 4th floor staff took good care of me the remaining days I was there. Then in 2023, I ended up needing emergency room care again, and an xray tech walked in and said he needed a scan of my heart; I reminded him that due to my health situation (from a previous diagnosis) recommends for me to be careful about having too many xrays, and he said in a gruff tone, "Well, I need to do this anyway," and acted like he could care less. It is my understanding that all over our country, the best nurses and medical staff left their jobs because they knew the vaccines were not fully tested and they were being required to get the covid vaccine in order to keep their jobs. It seems the smart ones left and, unfortuantely, I get the impression that they've had to hire less-than-competent staff since then. I'm hope there have been some improvements to staff and training since 2022 and 2023.

Sharing for awareness regarding the care I received during an MRI on 2/19/26 with a technician…read morenamed Mark, avoid if you can: Description of Incident Upon arrival, I informed the staff that I am a "hard stick" and required specific care for IV placement. Despite this: * Substandard Technique: The technician, Mark, failed to examine both arms for viable veins before attempting to prick me. * Physical Harm: Mark made 3 unsuccessful attempts. When I requested he stop after the third painful prick, he was dismissive of my concerns, stating, "I've been doing this for 24 years." This resulted in significant bruising on my left arm. They finally brought in a PICC nurse after that. * Procedure Failure: During the scan, the contrast administration was extremely painful because of contrast flow not being adjusted properly. Furthermore, the contrast did not appear in the initial images. Because of this technical failure, I was forced to return for a second MRI.

Missed driving by this place the first time and had to come back around, however, the process to…read moreget the necessary procedure done for future employment was super easy. David was great and the made the process very straightforward and stress free. Very happy with the ease of completing the procedure here, clean, organized, and would recommend to anyone needing to get something done. Thanks David!

Fast, efficient and cheerful service! All the things Labcorp doesn't have, lol!! This will be my…read morego to for any blood draw. Weirdly hard to find even though it's on El Camino, just believe your nav system when it says you're there. The signage and building are a bit obscured by a tree.

I accompanied my husband to this Kaiser South Francisco for a consultation with Dr. Millender on…read moreSeptember 11, 2023. Due to my husband's illness, he had an MRI done. Thereafter, he and I were given notice for appointments on September 18, 19 & 20 for three radiation treatments. The first two appointments went as scheduled. EMT (Emergency Medical Transport) arrived at Crown Bay and provided transportation. Today (9/20/2023) my husband and I waited for EMT to arrive around 8:30 AM. Apparently, Crown Bay messed up and had him scheduled for pickup at 9:30 AM. Since the staff at Crown Bay could not reach somebody at Kaiser, I called them myself and was able to talk to a staff member. Thanks to the staff member for talking to the therapist. Kaiser will accommodate us with a late appointment and treat my husband. Besides taking care of this issue, I appreciate the kindness, compassion and understanding of the hospital staff in helping and serving the public. Again, allow me to mention they are the best and wonderful people to be so accommodating.

Very good hospital always do good job taking care of me and family I have never had a problem with…read morethem

Dr. Bartholomew works at the PAMF location in Burlingame, CA. He is a Dermatologist at PAMF in…read moreBurlingame. His quality of care is exceptional as he found basil skin cancer on my nose. It is being surgically removed shortly. Dr. Bartholomew caught this skin cancer in time before it caused life-threatening repercussions. I highly recommend this doctor and PAMF in general. I have been with PAMF for 10+ years and would consider no other type of medical care. Kim Kubal

I had recently lost medical coverage temporarily. I wanted fresh Covid and flu boosters and PAMF…read morehad a "low cost clinic". Made my appointment. (Super easy. But also super vague. I couldn't find costs specified anywhere ). I went in and immediately said. "How much are the flu and Covid boosters ?" No one. NO ONE ! Could tell me. I shoulda left right then. Someone said. "Should be less than $100". I said. "Ok. I don't have insurance I'd like to pay now." "Oh it doesn't work that way. We bill you." Again. I shoulda left. No other industry can't quote a price up front. Or collect payment at time of service. Anyways I just paid a $376 bill for literally 1 minute of asking the price and being told "No. we like to surprise our patients !" And 28 seconds of "poke squirt. Poke squirt ". $376 ?!! For two community health related vaccines ? At a "low cost clinic " I'm furious. I checked online. It should be no more than $100 I got duped for trusting these people. Don't fall for it. Beware !!