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    6 months ago

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    Ask the Community - BayPLS- San Bruno

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    Quest Diagnostics - The queue

    Quest Diagnostics

    2.4(135 reviews)
    4.1 mi

    My experience with Quest Diagnostics has been a mix of frustration and relief, depending on which…read morepart of the visit you're in. The check-in process feels cold and impersonal. There is no traditional front desk and no staff member readily available to guide you, which can be confusing, especially if it's your first time or if you're already feeling anxious. You're left to figure things out on your own using the kiosk, and the overall atmosphere in the waiting area feels a bit unwelcoming. That part is definitely a drawback. That said, once you are called in for the actual blood draw, the experience improves dramatically. The phlebotomists are skilled, patient, and professional. I am extremely nervous around needles and have a history of feeling faint, so this is not something I take lightly. The staff here take their time, explain what they are doing, and make sure you are comfortable throughout the process. I have consistently felt like I was in capable hands. They are also very gentle and efficient. I have never experienced bruising here, which has not always been the case elsewhere. Compared to Labcorp, where my husband had a difficult experience with multiple unsuccessful attempts, Quest has been much more reliable. So while the front-end experience could really use improvement, the quality of care during the blood draw itself makes a big difference. If you are someone who is anxious about needles, the professionalism and skill of the staff here can make the visit much easier.

    I meant 0 stars in my previous review not 10! Avoid this place. Getting blood drawn should be an…read moreeasy experience and the staff here somehow make it complicated and you end up bruised up each and every time. You have other options.

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    Quest Diagnostics - Self check and it's very automatic. My appointment is at 1240 pm

    Self check and it's very automatic. My appointment is at 1240 pm

    Quest Diagnostics - Lobby

    Lobby

    Quest Diagnostics - Lobby

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    Lobby

    Quest Diagnostics - Helping out my dad

    Quest Diagnostics

    3.0(47 reviews)
    2.7 mi

    This place has real customer service. I was so happy…read more I had to take my Dad for some blood work. So we picked here since it was really close to where he lives now. They have street parking. Which we got right in front. It is on it's own little side street so at the light make sure you go into the strip mall like or you will miss it. We got a spot right in front. Use the kiosk to check in since it wasn't for myself. Otherwise they usually text you and you check in from your phone. We sat down and soon they called our name. it's small inside maybe 4 stalls along a hallway. There were only 2 workers this day. We sat in the second stall and they lady said she had a draw from his primary doctor but this was supposed to be from a secondary doctor. I had authorization on my phone but I didn't print it out. My mistake. I tried to email it to their main server but it didn't work . She gave me her direct email and that didn't work either. The other worker came over and looked at the order on my phone. He gave me his number and i texted it to him. Then he was able to print it out. I thought we were getting away from paper but I just wanted the blood work done. They were both so nice and it was taking awhile so glad they were patient. She was able to draw the blood and all good. Thanks for being thorough and waiting for the order. She said it would take over an hour if they had to fax it from the doctors office since the fax goes to their main office then gets transferred here. Confusing but the key is always have your order in had when doing medical stuff.

    Manny did my draw and he definitely made me feel comfortable and did a great draw for 12 vials with…read morevirtually no discomfort at the draw site on my arm. Only thing was a 20 minute wait with an appointment. They seem slammed with the amount of walk ins and appointments.

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    Quest Diagnostics
    Quest Diagnostics
    Quest Diagnostics

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    Burlingame Center Lab

    Burlingame Center Lab

    1.9(46 reviews)
    3.2 mi

    Dr. Bartholomew works at the PAMF location in Burlingame, CA. He is a Dermatologist at PAMF in…read moreBurlingame. His quality of care is exceptional as he found basil skin cancer on my nose. It is being surgically removed shortly. Dr. Bartholomew caught this skin cancer in time before it caused life-threatening repercussions. I highly recommend this doctor and PAMF in general. I have been with PAMF for 10+ years and would consider no other type of medical care. Kim Kubal

    I had recently lost medical coverage temporarily. I wanted fresh Covid and flu boosters and PAMF…read morehad a "low cost clinic". Made my appointment. (Super easy. But also super vague. I couldn't find costs specified anywhere ). I went in and immediately said. "How much are the flu and Covid boosters ?" No one. NO ONE ! Could tell me. I shoulda left right then. Someone said. "Should be less than $100". I said. "Ok. I don't have insurance I'd like to pay now." "Oh it doesn't work that way. We bill you." Again. I shoulda left. No other industry can't quote a price up front. Or collect payment at time of service. Anyways I just paid a $376 bill for literally 1 minute of asking the price and being told "No. we like to surprise our patients !" And 28 seconds of "poke squirt. Poke squirt ". $376 ?!! For two community health related vaccines ? At a "low cost clinic " I'm furious. I checked online. It should be no more than $100 I got duped for trusting these people. Don't fall for it. Beware !!

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    Burlingame Center Lab
    Burlingame Center Lab
    Burlingame Center Lab - Waiting room

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    Waiting room

    BayPLS- San Bruno - laboratorytesting - Updated June 2026

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