AVOID THIS COMPANY! I was in Bay Shore, Long Island to visit my parents for a month from Los Angeles, CA. If you want a luxury car service this company is not the way to go. If you just want an over priced taxi to the airport then this is your company. When I called to make the reservation I clearly explained that I wanted a luxury car to take my parents to the airport as they were on their way to celebrate their 40th Wedding Anniversary. I formerly worked on Wall Street and am used to a certain level of service.First, the car was late and when I called the company to complain I was told that "they cannot control the time the driver arrives." When the car finally arrived the driver was dressed like a taxi driver not like someone who provides "luxury" service. The bumper was held together by duck tape, the car was filthy, and when he popped the trunk he had paper, bottles, food cartons...this car was horrible. I cancelled the car as I was too embarrassed to send my parents to celebrate this joyous occasion in this pile of junk. We hopped in my hybrid highlander and I drove to them to the airport in my mommy vehicle. Very nice but not luxurious. When I called to complain I was not offered any type of discount or service for the inconvenience. Like I said this is not a luxury car service company but an over priced taxi. If you're accustomed to the very best this is not the company for you! read more