I received a very pleasant call yesterday regarding my last service visit. I had a follow up visit…read moretoday and the entire system was rechecked. Riley did a great job! I now have the assurance that the system is ready for whatever weather comes our way. Thank you South Shore Plumbing and Heating.

Needed to take of some heating issues at a second location. Had such a great experience I called…read moreagain. They answered the phone saying hi (name), do you need service at (last location they had serviced). Who are these people - do they not know they are on the Cape were getting any kind of call back is a rarity? Same drill as last time in terms of service from Colin, Lamarr and Patrick. This time they installed a split. Walked me through the options of where to locate it, made sure to go through all the settings with the remote. Cleaned-up before they left. Talked me through maintenance issues and how to save money. WOW. These guys really know how to provide service.

Would not recommend unfortunately as I requested an annual service maintenance on my Navien combi…read moreboiler that according to the manufacturer requires a flushing of the domestic hot water and the heating side and was told it didn't need it. I called Navien and of course it needs it to keep the warranty. Another issue too.

Monon-moy Mechanical was on the high side of quotes we received…read more We appreciated the time they spent looking at the job, but we did give the job to another contractor.

I have found this Balanced Air to be responsive, reliable and professional. From calling in my…read moreproblem to the repairman that comes out...very happy. being this is a new house to us, I am always asking questions about our systems, and our repairman Jeremy is patient and informative.

They charged me $400 to service my furnace and A/C and told me everything was in working order. A…read moremonth later when I turned on the A/C, the compressor did not work. I called them to ask them to come back and repair it, and asked that they not charge me again for travel time (although I said I would pay for parts and labor) because when they had previously "serviced" it, it was supposedly in working order. "Sorry," said the woman I spoke with, "Other companies may do that, but that's not how we do business." In other words, this company will charge you once to come out and NOT fix your air conditioner, and then they will charge you a SECOND TIME to come back and do it again. What a ripoff!

Easy to work with. Fair. Good guys on his crew. Go to guy for anything heating and cooling.read more

Quick to respond. Got the job done No mess no fuss…read more Appreciated how fast the job was done

Great service . They care and their customer service is not to be beat . They have been our…read morefamily's plumbers for 50 years. Exceptional responsiveness when service needed in a pinch .

Olsen's have just replaced my 35year old boiler& water heater after a thorough study of my current…read moresystem.After being told the replacement would take up to four days to complete due to its complexity it was accomplished in a little over a day & a half. I couldn't be happier with the quality of the install & consider it value for money & added value to the property . I cannot in all honesty recommend mend the Olsen team more. highly & recommended anyone with plumbing requirements to call a local family business, I promise you'll not be disappointed.

Emergency service call made for burst pipe . Technician on call was Bryan and he was here within 14…read moreminutes from my phone call. Thanks to a wonderful company.

These folks were very responsive to my request for replacing my entire hivac system,…read moreThey did quick efficient work and cleaned up well after finishing the installation. Competitively priced. I would recommend and use them again myself,

Excellent service. Had to have split units installed through out house. Were able to get the…read moreunits ordered, delivered and installed within couple of weeks. Shane and his team did an excellent job with the installation, and ensuring we got the best units. Very easy and pleasant to work with. Thank you.

Bad experience. Installed a minisplit. Had problems with the unit. The owner didn't stand by the…read moreunit referred me to mitushbish Seems to have resentment for second home. owners. Also made me get my own electrician which was a problem during the busy season. I found out that another co. provided everything.

Good experience with Durfee back in 2022 so I called them back for ac service in 2025…read more Estimate was 900 to repair. I agreed and told them to proceed. Was called four hours later and told the bill was now $1400 and my system was unable to be repaired but I still needed to pay the repair bill. The technician said he was told by his boss I needed a new system. So, I had to pay the 1400 for absolutely nothing. Called and emailed for several days to get a quote on a new system. No one ever called me back. No one ever responded to my emails or messages. Had a technician from another HVAC visit and he was able to repair the system in 1 hour, charged me $250. Strongly recommend against using Durfee

I initially had a positive experience with Durfee Plumbing & Heating of South Dennis, MA. Sadly,…read morewhat happened next was gross overcharging, unscrupulous pricing and unprofessional customer service. Phil, the owner, was able to resolve our AC issues promptly and charged us $550 after a half day of work. We were pleased with the outcome, left a positive Google review, and decided to transition furnace maintenance to Durfee Plumbing from a local competitor, after we were asked what we currently pay for annual maintenance ($495 for two furnaces). The owner implied we would receive a similar price point to what we are paying currently. On the day for the furnace maintenance, two employees came by and spent less than 45 minutes on the furnace maintenance. I was shocked to later learn that my credit card was charged $1525, or $1000+ over their local competitor pricing, but to add insult to injury I also learned later that they did not service the attic furnace, only the basement furnace. So Durfee Plumbing charged three times as much as I previously paid, for half the job performed. When I saw the credit card charge post to my account, I proceeded to try to contact Phil, the owner. Over the course of two days, I left seven messages with the Durfee Plumbing office. And not once did Durfee Plumbing return our calls. At the end of the second day of trying to contact Phil & Durfee Plumbing, we received notice that a $655 credit will be posted to our credit card. I responded that was still $345 short of the fair price and reminded Phil that only half the job was performed, and my expectation was for a refund of $1000 and for his team to complete the job, which includes the attic furnace maintenance. Overall, after what started out to be a promising plumbing vendor to work with, it is now clear we have been defrauded by Durfee Plumbing. Grossly overcharged relative to other local plumbers on cape cod, services underperformed (only 1/2 the job that was committed to) and very unprofessional customer service practices. Buyer beware of Durfee Plumbing of South Dennis, MA. (pics of receipts from local competitor and Durfee Plumbing attached. Local @ $495 for two furnaces, Durfee Plumbing @ $1525 for one furnace)