UPDATE: 7/23/25-
Again, UNPROFESSIONAL in her response,…read morespecifically by identifying one's place of employment which she came into knowledge of through her job, which should be kept confidential. AVOID like the plague if you want your personally identifying information protected. I will be placing identity fraud alerts on our information because who knows what lengths she will go to hurt me and my family.
Original review:
If I can provide less stars, I truly would. Our family of 4 resided here from May 2024 through June 2025. We did the 13 month lease with $1000 off for the life of the lease (it was a promotion that was going on at the time). Nadia Padilla is extremely UNPROFESSIONAL. From the start, we should've known, however due to circumstances out of our control, we dealt with the hands we were given.
First, when we applied, she had a trainee, Kelly-- super sweet and kind, and Nadia GASPED audibly when she saw mine and my husband's paystubs as part of the application. And she asked us if it was ok to show Kelly-- stating she will be showing Kelly later anyways to process the application.
Second, she took FOREVER to communicate material and necessary information about our application, deposit and move in date. She didn't get us a copy of the lease till we were moving in.
Third, our laundry machine was out for over 2 months and I had to threaten legal action to get the washing machine fixed. She had us walk down our laundry two buildings down and use their washing machine, unload it and use our dryer in our unit. Mind you, in both locations, the washer and dryer are upstairs. To add insult to injury, she knew I had a newborn and a toddler -- so laundry was basically a daily thing I had to do. I got in contact with the service they contract with and I found out that she did not call them timely, and when the service person came to look at the washer, he then had to wait for Nadia to approve the parts for purchase. She did NOT return their call in a timely
manner which caused delay. Again, UNPROFESSIONAL. This is a listed amenity. They cannot advertise it as part of the unit and deliberately delay the maintenance of it.
Fourth, we noticed that our rent was not matching up to the numbers we were seeing. In the middle of our lease it appears they switched programs or providers of the rent management. We were previously able to pay rent ahead of the due date, but for some reason the rent was increasing despite meeting the balance. We finally inquired why there was such an increase and again, she was unprofessional and said every penny was accounted for in their ledger. Kelly, finally told us it appears there is a CREDIT of a few hundred dollars and advised us not to pay ahead and wait for the bill to actually show up to pay. It worked.
Fifth, the garages are shared. Our particular unit, 2665 unit A, has two tandem parking spots that share with unit B- who also park in tandem. Unit B moved out in Nov during Thanksgiving. Because of toddler and baby, when we noticed they were no longer there, so at times we would park the car in the middle but we mostly parked within our lanes. Come December we were notified that cars will be parked next to us-- we don't know who. So for a MONTH two cars were parked next to us and it appeared as if it was to prevent us from parking more comfortably. We expressed concern about who the owners of the cars were because Nadia specifically said only people who live in our building will have access to the garage. It wasn't our neighbors' car for sure.
Lastly, we cleaned this place from top to bottom for DAYS. Yet we were charged $500 for cleaning fee. For those of you who have the time to do a small claims, I would encourage you to. I say this because when our neighbors moved out, NO ONE CLEANED THAT PLACE WITHIN 21 DAYS OF THEIR MOVE OUT. In fact, that unit was not rented out until April-- and literally a week prior is when that unit had ANY cleaners and painters come.
I know many will think this may be a one off, but I promise you it's not. I have been a renter for more than half my life at this point and I have never met a leasing manager this unprofessional. I hope you never have to deal with her.