Dr. William L. Hiser MD Baystate Cardiology…read more If your looking for subpar service! Disgruntled and miserable staff (not all but some) and call backs and or responses about your health concerns a week or more later, then go here! You'll be treated like you just stepped off of a heart attack assembly line! Here's a test or two, some medication and sent on your way.. "See you in a year!" I've tried my best to give this place a fair shot, nearly two years of my life in fact of going back and forth with a cardiologist who could give two shits about my life and care. He defaults to a laundry lists of medications with no consideration to preconditions, side affects or anything remotely conducive to your growth medically post heart attack! Countless months being torched by side affects, articulating and communicating explicitly to him how the meds affect me only to be put on more meds and feel worse! I have an underlying issue currently that I can't even get clear cut answers too because apparently his pride and ego have set the precedent here before any care whatsoever! At least for the cardiologist in question and some of his underlings that is! Can't speak to the entire practice, I will say that. Now he's decided to drop me as a patient because I advocated for myself and demanded that he stick to his oath and provide better care! I received a text message about heart failure medication that was sent to my local pharmacy, which prompted me to call the office and ask what was going on because that term " Heart Failure" had never been used in the two years I've gone there! Only to be given an unclear diagnosis and test result via email, rather than my provider calling me and letting me know that my heart is on the decline and failing! ALL VIA EMAIL! As of yet, I haven't received clear and concise test result from a most recent Echocardiogram and full blood work up. I was contacted by my doctor only after I learned about my heart failure through my local CVS pharmacy and complained to the nurse at the cardiology office that the guy sent me an email telling me I have heart failure, and that my heart function is in decline VIA EMAIL and has provided no clear and concise careplan going forward, other than guess what! MORE MEDICATION!!! This doctor is unprofessional to say the least! During a phone call with him last year, he completely lost it over the phone and used language with me that was so disrespectful that I had to report him to management and escalate the issue of his lack of professionalism! He did it in the presence of another practitioner at that! And even then, I still gave him a chance to take charge of my care because I still had some faith in him as a doctor and provider! What a mistake! I am reporting the practice and this doctor to the state board in hopes that this place gets an audit, corrections and changes actually get made! I am writing this in hopes that others don't make the same mistake I did! As a young man suffering a heart attack, it's been tough learning how to navigate around this new ailment and way of life as a result of bad genetics! No one needs a doctor or a practice who's job is to care for you and look after your better interests making you feel worse than when you walked in. Maybe I wasn't the right skin color, and didn't deserve better care? Maybe the doctor is only proficient in dealing with geriatric patients? Maybe he was upset that he was reported and didn't care to treat me anymore and was looking for ways to get rid of me? Who knows! Thanks for NOTHING Dr. Willam L. Hiser! You stole a year and a half of my life! Added ZERO improvement to the quality of my life and care you would expect to receive from a professional who's job is to "Do No Harm" And I pray I'm well enough to get back everything I've lost under your care or lack there of, it's clear you don't want patients who can speak up and advocate for them selfs.....

stop telling women you wont treat them because they may want children in the future after theyve…read moretold you they do not want to ever have children. women are not stupid and know if they want to be mothers or not what the fuck. telling someone you wont treat thier heart issue becuase of this is looking for a malpractice suit!!!!

Always have been my Cardiologist. Great staff, considerate and friendly…read more The staff sheppard me through some serious situations.

I have an extensive cardiac history for someone as young as myself so I feel I needed someone who…read morewas attentive & compassionate. Well where to begin... Dr. Toce has a never-ending sarcastic sense of humor which "gets old" real fast... he seems to have an unhealthy obsession with toes--of which of mine he made many comments about--none of were medical related...plain weird (& unprofessional perhaps..) he's too quick to anticipate what you're going to say & has pretty much made his mind up BEFORE hearing what your concerns are! Frustrating! His front office staff was very quick to dismiss a situation that occurred that really needed attention (not ER type of attention but still warranted a phone call back)--Doctor didn't call me back for 2.5 days. They flat out refused to even try to book an appointment for me. I was his patient for almost two years before I finally had enough. Perhaps the clincher for me was when I needed to have my pacemaker replaced. "Routine" procedure turned into a nightmare...incompetent at the very least & entirely poor treatment received! I would never recommend him or his practice to anyone! **Only two positives: 1) his assistant Karen is awesome & entirely caring & compassionate! 2) gentleman who does the echocardiogram is totally professional. Please don't see this guy if you have any heart concerns/issues...there are many other choices of competent cardiologists out there!!

Amazing Office both Manchester and Londonderry the staff and doctors are so nice and supportive…read morefull of life and willing to help you with your heart condition.

Top notch care for my husband with Mark J. Liebling, MD, FACC…read more If you get cared for by their nurse, Francoise, you will KNOW you are in GOOD hands! She is terrific.

I have been a patient since 2017. They are among the best at what they do. I was diagnosed with a…read moresudden issue. They sent me to the hospital right and way and in a nick of time. Had I gone against the recommendation I would not be here today. Every follow-up visit has been thorough. I do recommend them all. They are very knowledgeable and easy to speak with.

I received a referral to see Jeffrey Thompson. I have had a fairly severe arrhythmia and had spent…read morethousands of dollars last year to have a 3D echocardiogram, Holter monitor and other tests, as well as purchased my own monitor so I have dozens of multi-hour ECGs with AI analysis to show my history. When I spoke with his office to schedule an appointment, I was told I needed to re-take the echocardiogram and Holter monitor because they were over 6 months old, despite the fact that it doesn't make sense for the echocardiogram and I have have more than a dozen monitoring periods over the past 6 months already. Because I was unwilling to spend thousands of dollars on useless tests that have nothing to do with what I need from a cardiologist right now, I was told that he would not see me. This is utterly absurd and insulting.

This hospital's emergency is not resource to the western ma community. Zero effort, zero concern or…read moreregard for your situation, zero involvement in understanding your medical emergency or how they can help relieve your immediate situation. I woukd avoid this northampton hospital at all costs.. my wife has been laying facedown in the lobby on the floor fir 45 minutes with zero cincern from 5 woman sitting behind the check in glass. Somehow we need to wait until a bed opens up in this recently expanded hospital that seems to be void of effort or concern.

I had to drop off lab samples at their Deerfield location. I arrived at 10:20 AM on a Friday. The…read morewaiting room was packed. I was told it would be a very long wait to simply drop off samples. I reiterate I was not there for actual lab work. This is ridiculous. I was only dropping off my collected specimens. I came back at 1 PM the same day. Sadly (my fault) they were on lunch break from 12:15 until 1:30. Wow. Middle of the day at a major lab and they shutdown for an hour and fifteen minutes? But whatever. To continue, FINALLY, at 2 PM she came out to get my sample even though I was the literally only person in the waiting room and supposedly they came back a half hour earlier. Never again. I will change doctors if I have to instead of being forced to use this facility again. Don't even get me started on the lack of friendliness with the receptionists.

Terrible doctor. I am a 61-year-old female retired ER Trauma Nurse with a heart aneurysm,…read moreshortness of breath and fatigue.I was very athletic up to three years ago. recently went on a trip and started having extreme feet swelling when I came home from the trip made a call to get seen by the doctor.The doctor never returned my call. His nurse did and said your symptoms aren't any concern you don't need to be seen. I will never go to him again. What a terrible doctor.

Front desk staff and nurses were friendly and helpful. Very thorough and informative doctors.read more