You can tell that Dr. Smith is no longer there. Spoke to two different people today due to the fact…read morethat my bill has been paid 100% and they want me to pay more. First girl I spoke to stated that I was right and my bill was paid in full but still tried to get more money from me and when I refused, she told me that she would speak to her manage about the matter. I received a call back in about an hour and this person told me that she heard that I was screaming at the previous person I spoke to. I stated to her that I never raised my voice at all and that the girl I spoke to was not telling her the truth. I was then accused of lying. VERY POOR customer service from office staff. Would NEVER go back there!!

Dr. Smith and his entire staff are an extraordinary bunch!…read moreDespite the fact that my youngest son has been accompanying his 2 older brothers to Dr. Smith's office for years, he was not happy when we told him it was possibly his turn for braces. Dr. Smith and his entire staff completely turned him around in a matter of seconds! Dr. Smith was telling jokes, doing magic tricks, and chatting it up in his fun, silly way and totally connected with my son. He came home so excited at the prospect of braces! I am grateful for the impressive bedside manner & professionalism everyone who works at the office exhibits. MY 2 older sons have smiles that light up the room, thanks to Dr. Smith and his crew. I would recommend them to anyone who needs braces (or Invisalign!)

The receptionists are awful and have rescheduled my appointment for a third time. Her reasoning was…read moredue to a "meeting". This is extremely unacceptable and very frustrating. I don't recommend this establishment as they are not reliable and not consistent. (New England Family Dentistry 2285 Northampton St Holyoke, MA 01040)

This establishment placed a crown improperly on my tooth (right front) when the tooth began…read moreunderneath the crown to turn gray during my cleanings I asked why is that tooth turning black and they said "oh that happens"... That tooth was decaying because it was improperly sealed, and I ended up with an enormous infection in my head for weeks and then when I went there to ask for help, they told me would be five weeks before I could get the tooth extracted... And of course admitted no wrongdoing telling me this happens all the time... Do not get extensive dental work done in this establishment ever ,even if you are standing in front of them in pain if your insurance isn't up to date they will not see you... It is a racket !!!!! Awful. An infection to this magnitude so close to my brain could've been catastrophic...NO

I have been avoiding coming to the dentist for 20 years . The military forced me and glade it…read morehappened Because I Highly recommend this dentistry. Everyone is nice from the front desk to the doctor. Sorry I only remember Nadia " hygienist" who is the best person. She really does her job with passion and I feel she really cleaned my teeth. I am way more confident with my smile now. Thank you Nadia ! The Asian doctor was super nice and friendly as well along with all the helpers. If I wasn't going out of state I will continue to come to this dentistry.

Do yourself a favor and avoid!! Front desk is unorganized not to mention horrible at putting things…read morethrough to insurance properly. They can also be quick with an attitude. Always talk with insurance yourself, it's likely they miscoded your appointment and owe you a refund. There's a revolving door of hygienists. A couple appointments in a row they had issues with dental tools not working properly. They sent me on my way without main Dr check and just finished with hygienist. It's just a headache for mediocre care.

Extremely nice people work at the Holyoke office of Cortland Dental. They do good work, and I…read morehighly recommend them.

Been trying to cancel my appointment for about a week and no one will answer my call. I left a…read moremessage, no call back and I am still getting appointment reminders. This place will keep you waiting for an hour and then bring you in the surgery room for another half hour before the doctor comes in, numbs you, and leaves again for however long so they end up having to numb again. They told me I have no cavities after two X-rays and I have had cavities before I know that I have one now but they lie about it. Every time I voice a concern they ignore it and frankly I don't feel like they care about my oral hygiene at all. Don't go here unless you have no other options. Especially if you're bringing a kiddo.

Orthodontist is great and thorough. Don't have any issues with anyone there because the office…read moremanager will not back you. The staff can be rude right in front of her and she'll tell you that she didn't take it that way. And DO NOT have insurance start after you've begun work in progress. The insurance rep will drag her feet and tell you everything can only be mailed to delay receipt of paperwork and keep you paying.

From the owner: Orthodontics-Children & Adults Traditional Braces…read more Invisalign & Orchestrate

I recently had a scheduled dental cleaning and let the dental hygienist know of some tooth…read moresensitivity that I was having. The hygienist was very polite and professional and informed me that the dentist wasn't available that day. The office was able to schedule within a week which I was not expecting to be seen/scheduled so soon! I'm very satisfied!

I made an appointment 8 months in advance, which was 8 months after my cleaning. I was called a…read moreweek before this appointment and told they need to reschedule. They said they're rescheduling into next year, but fit me in in November. So, basically they're only offering cleaning 1x a year! Beware!!

Excellent care - provided extensive information so that a thoughtful appropriate decision could be…read morereached. Staff is very attentive and Dr Leigh is very gentle (I am a total baby when it comes to dental work!!)

Rip off!! Sub standard dentistry, do not buy into his BS. Crown happy and then his work fails…read morewithin a year.Ge h he as a reputation among other dentists in the last area he practiced as being a "crown-happy" dentist. When a root canal would work, talks you into a crown! Big $$$, Big failures! 1star for walking in the door! Lawyers involved.