I went in for a tooth cleaning, but ended up with a $200 bill that I have to pay fully out of pocket as it was billed as D4355-full mouth debridement. I called the practice and the office manager who took my call was very rude. The individual kept talking over me with condescending tones. Without taking any of my info, this manager told me right away the procedure was done because I had "severe bone loss on my teeth". Where did the "bone loss" come from as the person didn't even ask for my name or claim number? It was by then the person realized that she needed to take my info and look at my visit notes as opposed to making up an excuse for the code they billed. It was a frustrating experience. I have to deal with surprise billing and got yelled at by their staff. Also, the manager insisted she overheard the hygienist informing me it was not a tooth cleaning when I sat in their chair getting the procedure. I'll leave it for you to judge whether this statement is true given my visit was about a month ago with only me and the hygienist in the exam room.
I would caution you to be careful when choosing your dentistry. Hope you won't learn the lesson in a hard way like I did. It's unfair to make the patient take a financial loss in the name of "for the best of your health" without informative decision consented by the patient. read more