I recommend this business to anyone who wants to keep their vehicle in really good shape we've been…read moregoing there for five years now and we take both vehicles to them every year

They were professional but friendly. Answered all my questions. Helped me to run the wiring for my…read moredash cam. Reset my oil change indicator on the car. Sanjay was extremely helpful. I would recommend this location for professional service.

These guys are AWESOME! Great customer service, super nice and kind - manager and technicians are…read moreextremely knowledgeable and patient, explain stuff in detail and are very accommodating, answering all questions. I highly recommend this Arthur St location - don't go to Canadian Tire they have crappy customer service, pimply teenagers who don't know what they're doing ---go to Mr. Lube instead - it was my first time at this location and I now will never go back to Crappy Tire ever again!

I purchased a car starter from these guys approx 8 to 10 yrs ago. Car starter has been awesome…read more Have had it in 3 going on 4 of my trucks over the years...still love it. All transfered over by Auto Trenzz. I was just in there today to have it taken out of my current truck as I'm getting a new one next week. The guy (not sure of his name) took his time and answered all of my questions, and explained thoroughly. The best of it all is that he charged me nothing to take it out and a very reasonable price to put it into my new truck. Have had nothing but great service from these guys. Highly recommend

These guys installed my car starter. Cleanly installed and works flawlessly. I installed a new…read morebattery and the unit needed to be paired again. They did it quickly, and for free. Obviously they can't do to all jobs for free, that's not how you run a business, but it is how you build customer loyalty. If I need any other services this company supplies, they will be my first choice.

We were driving on a long trip across Canada and had a leaky tire on our vechicle ... we were…read moredelighted by the excellent service that was provided by Steve and crew. Courteous, prompt , attention to detail and would recommend their services . THANKS

BUYER BEWARE!! DO NOT BUY A CAR FROM ICAR THUNDERBAY!!!!…read moreThis summer I purchased a 2019 Elantra with 40 000 kms on it from ICAR. The car appeared to be in good condition and with low milage. When I brought my car to the carwash however, I barely started to spray the hood and a bunch of paint just wiped off my car. I contacted the sales rep that sold me the car and he said that it was my fault for bringing the car to the car wash. I then went to an auto repair shop and they confirmed that there was definitely something wrong with the paint and that bringing it to the car wash should not have taken off the paint as described. I then emailed the sales rep that sold me the car. He again told me it was my fault for washing my car at the carwash, even though I barely sprayed it, but said that if I got a second quote to fix the paint, they would see what they could do to help me get it fixed. He also claimed that they care about my experience with them and want to help me fix this issue ( LMDAO) . I then sought out a second opinion and quote at a different auto repair shop. I was told by the second car repair shop that not only was it not my fault that the paint came off, and that unless I was holding the pressure washer directly against the paint ( which obviously I did not do), then there was no reason for the paint to come off and clearly there was a defect in the paint. Every single car owner brings their car to the carwash and the paint doesn't come off like that. This car repair expert told me to just keep contacting the people who sold me the car, because it clearly was a defect with the paint. I have since sent in this quote to icar and they have decided to just ignore my emails and refuse to acknowledge this issue further. My partner has been looking to buy his own vehicle and was interested in a car at icar but has since changed his mind, seeing how they have been treating me. Again, do not buy a car from ICAR THUNDERBAY, I regret trusting them, now I am going to be out an additional 1500$ to repair the paint, when I am already overpaying for the car I got. PLEASE PLEASE PLEASE DON'T FALL FOR IT THEY WILL NOT ASSIST YOU IF YOU FIND SOMETHING WRONG WITH THE CAR YOU BUY FROM THEM

I bought a car from this place 5 years ago under new managment the purchace was great from start to…read morefinish.

Great place, was stranded in Thunder Bay, for the night,called them in the morning to make…read morearrangements. Sent my truck by caa and they had my car fixed in less time than I waited for a taxi to go pick it up!

Horrible service, "Book your next appointment tailored to your time schedule" and I quote…read more Waited a whole month after I was told anytime during the day we open at 730 (no time on appointment card) I was willing to drop my vehicle off closer to end of day for how ever long they needed, so I thought I could pick up my kids from school before dropping off my vehicle I even called to make sure the receptionist told me she gave my appointment away and if I dropped it off I could get it back in a month also very rude both times I talked to her.. As a business owner this is terrible way of conducting business and customer service.

First off, I'm not associated with this business in any way other than being a random customer…read more We needed a quick fix and they fit us in the same day and fixed it. Honest work, honest charge. Would recommend.

Amazing and very honest service! Treated us well, offered quick appointment times and were up front…read moreabout what needs to be done and what should be done in future. Very impressed and grateful for the wonderful service.

I went to this business to have my vehicle safetied and could not believe the headache that…read moreresulted. To make a long story short they provided me with a list of repairs that they insisted were required in order for my vehicle to be safetied. This list include a blower fan, serpentine belt and front lower control arm...among other repairs. I mention those 3 repairs specifically because the blower fan has been replaced 11 months ago and worked as it should, it had a whine to it but was functional (should not and would not impact a safety). Additionally the serpentine belt was in good condition, no cracks, slack or visible damage, no whine or excessive noise occurring from the belt or pulleys. furthermore I had the vehicle in to have the lower control arm and ball joint replaced on the drivers side 4 days prior, a full inspection of the suspension system was conducted and a front and rear alignment. There was no issue noted on that day, nor did an additional shop note the issue that Stop N Steer claimed existed. Oh, and when I went to pick my vehicle up the drivers door was damaged. The hinge pin had been heavily bent and the door would not even close. I had to bring the vehicle to a body shop afterwards to get them to resolve the issue. Overall it was a pretty brutal experience.