Es un Total desastre dejando a los Pacientes tirados en la camilla en emergencia con dolores y sin…read moreatenderlos ni darle medicamentos ni tan siquiera canalizarlos.

While visiting Puerto Rico, I took my sister, who lives there, to the emergency room at San Lucas…read moreHospital in Ponce, as recommended by her psychiatrist's office, Behavioral Associates, PSC. We arrived shortly before 1 PM on Friday, December 20, 2024, and left the next day after 5 PM. The first medical person who took her vitals confirmed she needed to be evaluated by a psychiatrist. However, in the 28 hours we were there, she wasn't seen by any psychiatric or neurological staff. She slept very little and was only fed once, requiring me to leave the hospital twice to buy her meals. They focused on a pre-existing lung condition, which was not the reason for her visit and was already known to her primary care physician. Initially, we thought a new opinion could be beneficial while waiting for the psychiatrist. However, after 20 hours, she was advised to consult her primary care physician about her lungs. Despite repeated promises that a psychiatrist would see her soon, we left without notice. This was the closest to third-world operations and service I have witnessed on US soil, and in some cases, perhaps worse. Among other anomalies, security guards played a significant role inside the emergency room, interacting more with us than medical personnel. I also noticed disparities in patient care, with some patients receiving more attention to their comfort than others. My sister received none; our concerns were promptly ignored without explanation. I am continuing with the formal complaint process through all available avenues, as I am sure invoices will be processed for essentially no treatment. In retrospect, despite our DIY crisis control, San Lucas Hospital Emergency Room resembled an entertaining incompetent spectacle.

Vacationing in San Juan and we had a concern about our daughter. Things are a little different here…read morein the island and I couldn't find just a regular urgent care but found Pravan Health. We came and the nurse who attended let us know it was membership only but gave some quick tips to help our daughter. She was absolutely the sweetest and caring. Thank you

I have found the docs at Pravan to be seriously incompetent. I have had some serious health…read moreproblems stretching into late last year that I visited Pravan for help with. Fatigue, extreme body pains, lethargy, ennui, malaise, anxiety, forgetfulness, facial ticks, I could go on with the symptoms. At the time, I asked them point-blank, different doctors, on different occasions if this could be due to mold toxicity. Pravan told me: - It was long COVID and nothing they could do. - Make sure I am hydrating myself and taking multivitamins (wow, great advice). - That this was due to pigeons defecating on my AC compressor outside the building (which, due to the physics of how AC works, air does not flow back from the compressor outside the building into the AC unit within the building, this is literally physically impossible and one of the dumbest things I have ever heard). - That toxic mold does not exist in Puerto Rico. And, of course, after months and months of extreme suffering, issues with my business, issues with my relationships all stemming from this, low and behold, I find a doc who confirms this is due to the presence of Aspergillus and the resulting mycotoxins within my apartment, as confirmed by tests on both myself and EMRIs on my apartment. Stay the heck away from Pravan.

Thank you. This place took care of my 6 year old daughter. We were visiting from Los Angeles and we…read morewere frightened by being in a small unfamiliar location needing medical help. The staff here were very nice and attentive. The 2 male doctors that saw my daughter were a blessing. Very clean hospital.

Without sounding to critically disappointed, the hospital experience was horrifying. We were in…read morethe emergency care for 13 hours, the first doctor was good, with the exception that he ordered an unnecessary x-ray, the ultrasound technician stayed on her phone and did not properly do the ultrasound, as we later found out back in the states. The. Emergency room was so cold that patients came in with quilts, they had experienced this before. Urine drainage bag or catheter bags were being drained into 2 liter coke bottles. The hospital was not well equipped, and was truly understaffed. The entire 13 hours, I was not given a bed, just a chair. Being a territory of the United States receiving funding we expected everyone to be bilingual but most emergency employees did not speak English. Came back home to do all the workout again.

I went to the Medical Center to have my knee checked to see if it was broken. It was only a bad…read moresprain/ligament problem. I was quickly treated and was out in 30 minutes. The best ER experience I've ever had place was very clean, and the personnel was very friendly. Although I speak very little Spanish, I had no problem communicating with them since mostly everyone that came in contact with spoke English fairly well. I would not hesitate to go here again if needed.

En el día de ayer (época de Navidad y cercana a la Despedida de Año) llevé a mi Mamá a eso de las…read more9:30am a la Sala de Emergencia de este Hospital. Y mi experiencia personal la doy en las siguientes áreas: ~Registro del Paciente - menos de 10 minutos ~Área de valoración clínica "triage" - en menos de 15 minutos con un joven super encantador ~Sala de Emergencia: ya estaba en camilla y cubículo a las 10am ~Hicieron rápidamente Labs, placas y CT, pusieron los monitores, oxígeno, etc. ~Toda el área limpia al igual que los baños y un personal muy servicial y diligente ~Es la 1ra vez que puedo distinguir positivamente el trato cortés y amable de los enfermeros y administrativos en una Sala de Emergencia. Al comparar con otros hospitales que he estado con ella en Salas de Emergencia ellos son . ~La Directora de la Sala de Emergencia de nombre Neysha como otra joven qué "fajonas" y dedicadas a que los pacientes sean bien atendidos. ~Al subir a cuarto no fue de nuestro agrado el asignado por lo que fuimos trasladados a otro sin mayor problema. Es en la estructura de las paredes en cuartos que diría deben mejorar ya que las paredes donde están ventanas reflejan que existe humedad y pintura un tanto levantada. --Trato en cuarto por parte de enfermer@s del Piso #3 es muy bueno y con amabilidad y cortesía. Entiendo que este hospital tiene el potencial de ser el mejorven el área metro.

On May of 2006 we took our 89 y/o mom to the ER for a hemorroid rupture, after 30 minutes of…read morewaiting I had to seek help to get a Dr. because he was on shift change. Nurses took vitals but I had to eventually change her diapers myself. I had to constantly ask the Dr. for information and nurses for help. Nothing Professional here.

If you ever find yourself in San Juan and need care call Dr Torres! Almost made the mistake of…read moregoing to an ER which apparently is not great for tourists but found Concierge Health and was seen quickly online with meds sent to a pharmacy within the hour. Already feeling better!

Traveling in Puerto Rico and found myself with a minor medical ailment and found that urgent care…read moreisn't really a thing here. It really was not worth going to the hospital for but would require antibiotics so I was looking for some sort of Telehealth option and came across this place. It's a bit pricey but obviously it's not through insurance and offered the convenience I was looking for and it's definitely cheaper and faster than an ER visit. Glad I did, I got a Telehealth appointment within 40 mins, did a quick video appt, and within a few minutes I got the prescription sent over to a pharmacy that's still open. It was easy and quick!

I'm not the type of person to do reviews, but this hospital is horrible when it comes to emergency…read morerooms and nursery nurses do not do their job correctly. They don't inform you of anything that's happening. They do not pay attention to patients and they don't have compassion over any situation that's going on! When they told me that I was discharged from the hospital, it was around 1 PM and they came to pick me up from nursery at 9 PM! Just horrible experience and I've heard of other people that had this type of problems too!!!!

Saludos para aquellos que son hermanos y hermanas militares. No les recomiendo el hospital, debido…read morea que el enfermero en turno hoy, 20 de diciembre de 2025, a las 11:00pm, brindó un servicio terrible y con malas actitudes. Hubo pacientes que se fueron porque esperaron más de dos horas por un simple papel de alta y una receta. Al punto que fuimos unos mal del monton que tuvimos que irnos. Greetings to those who are military brothers and sisters. I do not recommend this hospital, as the nurse on duty today, December 20, 2025, at 11:00 PM, provided terrible service and displayed a bad attitude. There were patients who left after waiting more than two hours just to receive a simple discharge paper and a prescription. It reached the point where many of us ended up leaving as well.

My daughter has a sore throat and I brought her here because I believe it is an infection and we…read morehave been waiting 3 hours for nothing. They keep calling other children but us. This place is filthy and the doctors don't even care!! These are children!!

Friendly staff always My daughter had her tubes put in and…read morethey were so nice explaining everything. I was a little scared but everything went smooth. Hope this helps to keep good reviews. Rarely a hospital gets good reviews this one is good

Adentro el edificio después de pasar la tienda y antes de las escaleras puedes ver moho (mold)…read moreentre la pared y plafón (ceiling). Inconsiderable del hospital Menonita de Caguas sabiendo que eso afecta personas que trabajan y visitan el hospital.

No lo recomiendo.Porque no tienen buen servicio las enfermera .Solo están por su sueldo.Tengo un…read moreconocido en el hospital y llevaba más de 5 horas sin hacerle haseo estaba sucio y movimos cielo y tierra y todavía no llegaban al cuarto qué servicio es ese por favor.Si están operando una clínica tengan buen servicio.Esto no.puede seguir asi.Pongasen las pilas y trabajen como se tiene que trabajar dando buen servicio si no pueden cierren.Que triste que bregue con los envejecientes asi.Cuiden su reputacion..