Es un Total desastre dejando a los Pacientes tirados en la camilla en emergencia con dolores y sin…read moreatenderlos ni darle medicamentos ni tan siquiera canalizarlos.

While visiting Puerto Rico, I took my sister, who lives there, to the emergency room at San Lucas…read moreHospital in Ponce, as recommended by her psychiatrist's office, Behavioral Associates, PSC. We arrived shortly before 1 PM on Friday, December 20, 2024, and left the next day after 5 PM. The first medical person who took her vitals confirmed she needed to be evaluated by a psychiatrist. However, in the 28 hours we were there, she wasn't seen by any psychiatric or neurological staff. She slept very little and was only fed once, requiring me to leave the hospital twice to buy her meals. They focused on a pre-existing lung condition, which was not the reason for her visit and was already known to her primary care physician. Initially, we thought a new opinion could be beneficial while waiting for the psychiatrist. However, after 20 hours, she was advised to consult her primary care physician about her lungs. Despite repeated promises that a psychiatrist would see her soon, we left without notice. This was the closest to third-world operations and service I have witnessed on US soil, and in some cases, perhaps worse. Among other anomalies, security guards played a significant role inside the emergency room, interacting more with us than medical personnel. I also noticed disparities in patient care, with some patients receiving more attention to their comfort than others. My sister received none; our concerns were promptly ignored without explanation. I am continuing with the formal complaint process through all available avenues, as I am sure invoices will be processed for essentially no treatment. In retrospect, despite our DIY crisis control, San Lucas Hospital Emergency Room resembled an entertaining incompetent spectacle.

Vacationing in San Juan and we had a concern about our daughter. Things are a little different here…read morein the island and I couldn't find just a regular urgent care but found Pravan Health. We came and the nurse who attended let us know it was membership only but gave some quick tips to help our daughter. She was absolutely the sweetest and caring. Thank you

I have found the docs at Pravan to be seriously incompetent. I have had some serious health…read moreproblems stretching into late last year that I visited Pravan for help with. Fatigue, extreme body pains, lethargy, ennui, malaise, anxiety, forgetfulness, facial ticks, I could go on with the symptoms. At the time, I asked them point-blank, different doctors, on different occasions if this could be due to mold toxicity. Pravan told me: - It was long COVID and nothing they could do. - Make sure I am hydrating myself and taking multivitamins (wow, great advice). - That this was due to pigeons defecating on my AC compressor outside the building (which, due to the physics of how AC works, air does not flow back from the compressor outside the building into the AC unit within the building, this is literally physically impossible and one of the dumbest things I have ever heard). - That toxic mold does not exist in Puerto Rico. And, of course, after months and months of extreme suffering, issues with my business, issues with my relationships all stemming from this, low and behold, I find a doc who confirms this is due to the presence of Aspergillus and the resulting mycotoxins within my apartment, as confirmed by tests on both myself and EMRIs on my apartment. Stay the heck away from Pravan.

Without sounding to critically disappointed, the hospital experience was horrifying. We were in…read morethe emergency care for 13 hours, the first doctor was good, with the exception that he ordered an unnecessary x-ray, the ultrasound technician stayed on her phone and did not properly do the ultrasound, as we later found out back in the states. The. Emergency room was so cold that patients came in with quilts, they had experienced this before. Urine drainage bag or catheter bags were being drained into 2 liter coke bottles. The hospital was not well equipped, and was truly understaffed. The entire 13 hours, I was not given a bed, just a chair. Being a territory of the United States receiving funding we expected everyone to be bilingual but most emergency employees did not speak English. Came back home to do all the workout again.

Horrible experience. My mom had surgery here, and it was the last time I was able to hug her. After…read morethe surgery, the nurses didn't provide her with proper treatment, and the blood bank denied her a unit of blood, which prevented her blood levels from rising and caused a fatal heart attack. Additionally, the doctor who performed the surgery never followed up on her--only the residents did. Horrible and tragic experience

I went to the Medical Center to have my knee checked to see if it was broken. It was only a bad…read moresprain/ligament problem. I was quickly treated and was out in 30 minutes. The best ER experience I've ever had place was very clean, and the personnel was very friendly. Although I speak very little Spanish, I had no problem communicating with them since mostly everyone that came in contact with spoke English fairly well. I would not hesitate to go here again if needed.

On May of 2006 we took our 89 y/o mom to the ER for a hemorroid rupture, after 30 minutes of…read morewaiting I had to seek help to get a Dr. because he was on shift change. Nurses took vitals but I had to eventually change her diapers myself. I had to constantly ask the Dr. for information and nurses for help. Nothing Professional here.

My dad died under their care. He had been admitted. His condition was very serious but they didn't…read morehave him monitored. We leave for the night and my dad had a heart attack less than an hour later. He had mine, my sister's and my son's phone numbers all in record and they insisted they called but couldn't get ahold of anyone. It wasn't until the next morning when my son went to see him that we found out that he had suffered a heart attack and couldn't be resuscitated after one hour trying. It was the worse experience ever. I would rate with zero stars if possible.

If you ever find yourself in San Juan and need care call Dr Torres! Almost made the mistake of…read moregoing to an ER which apparently is not great for tourists but found Concierge Health and was seen quickly online with meds sent to a pharmacy within the hour. Already feeling better!

Fast and to the point! Got my son treated for strep just in time to catch the plane back home…read more 10/10 recommend.

Pros: *I didn't have to wait long from check-in to getting…read moreplaced in a bed. *My second doctor truly seemed to care about my well-being. *They were extremely thorough, running all necessary tests and CT scans to get to the root of my issue. *clean Cons: *The nurses had zero customer service (i really do appreciate 2 of them i had). They would pretend they didn't understand me, say they'd be back and wouldn't come back, and they (also the first dr) let me sit in pain for SIX HOURS before finally treating my pain with something more than ibuprofen. *After finally being treated for pain, I specifically asked them to put in an order for my next dose of medication in advance so I wouldn't have to suffer again, but they didn't. Instead, I had to keep BEGGING for it, and they acted as if I was bothering them--I didn't want to have to beg or bother them while working! Each time I would wait about 3hrs in pain again before getting more pain medication. ***** IMPORTANT: I'm so glad I brought my own blanket because in their ER, you only get a cot and a sheet--no blanket, no pillow--while being in close proximity to others, including people who were coughing. *My first doctor was short with me and rude. I have my reasons I believe she was like this but I won't speculate. Overall, I'm grateful for the thoroughness of my second doctor, but the lack of care from the nursing staff and the overall treatment left a lot to be desired.

This hospital is horrible , nurses are rude. I came in with my wife and 2 year old they gave us her…read morediagnosis and they still are saying we need to stayed an additional 12 hours to watch her. When all signs and vitals for her are good. This place screams run up the insurance bill. Arrived at 8pm Wednesday evening and still in here at 9am. Wish I could give this place a a big zero. No compassion . Everyone acts like they hate there job when they've selected this career for themselves

My daughter has a sore throat and I brought her here because I believe it is an infection and we…read morehave been waiting 3 hours for nothing. They keep calling other children but us. This place is filthy and the doctors don't even care!! These are children!!

Friendly staff always My daughter had her tubes put in and…read morethey were so nice explaining everything. I was a little scared but everything went smooth. Hope this helps to keep good reviews. Rarely a hospital gets good reviews this one is good

Adentro el edificio después de pasar la tienda y antes de las escaleras puedes ver moho (mold)…read moreentre la pared y plafón (ceiling). Inconsiderable del hospital Menonita de Caguas sabiendo que eso afecta personas que trabajan y visitan el hospital.

No lo recomiendo.Porque no tienen buen servicio las enfermera .Solo están por su sueldo.Tengo un…read moreconocido en el hospital y llevaba más de 5 horas sin hacerle haseo estaba sucio y movimos cielo y tierra y todavía no llegaban al cuarto qué servicio es ese por favor.Si están operando una clínica tengan buen servicio.Esto no.puede seguir asi.Pongasen las pilas y trabajen como se tiene que trabajar dando buen servicio si no pueden cierren.Que triste que bregue con los envejecientes asi.Cuiden su reputacion..