My Dad banks here and I have been extremely impressed with their personal service. They called Dad…read morebefore we had a chance to find out someone had printed checks with his account number and cashed them at local stores. They switched to a new account and made the process very easy for my elderly father.

Excellent customer service, staff was very polite and helpful I was unaware of an 8$ cashiers check…read moreand they offered to wave it.

Always friendly and caring service. Good CD rates. Been a customer over 30 years. Issues lately…read morewith credit card fraud and poor response to replace, but that is everywhere it seems.

My experience with Texell has been very poor. The customer service has been consistently declining…read moreover the past 10-20 years. It went from a smaller, customer focused Credit Union to more of a corporate bank. Texell has made many serious errors in my account recently, that resulted in the balance being inaccurate. I had to speak with a number of supervisors, management, and leadership who seemed to be trying to help, but were consistently providing inaccurate and conflicting information. Unfortunately, this led me to interacting with the CFO, David, who didn't take any consideration of how Texell's mistakes put me in a financially hard situation and withdrew a large sum of money from my account right before bills were due for the end/beginning of the month. This basic lack of concern or acknowledgment of how their errors impacted me, with the lack of communication to figure out a plan that wouldn't impact my mortgage and ability to pay bills, helped me decide to move my business elsewhere.

I needed an estate account set up; the staff at the Harker Heights branch were extremely…read moreaccommodating. I have banked both personally and business wise with several banks; the attentiveness and level of service I receive here is by far and away above any I have had from any other bank. The staff knows my name and always makes me fell welcome as I come in the door. I will look to them in the future for my personal banking needs.

My husband and I just closed on our land loan, and we had an amazing experience working with loan…read moreofficer Eric Simmons. From the very first conversation, Eric was open and honest about our chances of approval and clearly explained the type of loan we were getting, along with the steps involved in the process. Throughout the entire experience, Eric kept us informed and up to date on every development. He took the time to listen to all of our questions and concerns, addressed them thoroughly, and made sure we always understood what was happening. His communication, transparency, and professionalism truly stood out. Eric made the loan process smooth and surprisingly enjoyable. He is kind, knowledgeable, and genuinely driven to help his clients get approved without putting them into a financial situation they can't afford. We are extremely grateful for his support and guidance and would absolutely recommend working with Eric Simmons at SouthStar Bank to anyone looking for a loan.

Worst customer service. Even though she was standing there with nothing to do she still did not…read morewant to help out.

Visiting family in Texas and came upon this bank! They were giving out free delicious barbecue…read moreplates! I will most difinetly be opening an account. Made a new friend- fellow relationship banker Eric Flores. Will be looking for him when im ready to open an account! Shout again! Thank you

This is the best bank to have!! The Belton location inside of Walmart is such a fun place to be!…read moreEvery single person that works there are amazing! They are super friendly and are always there 7 days a week! 10/10 Customer service, always clean, very friendly AND will always make you smile!!!

I went to get a money order deposit 2 checks and get some walking around and the so called…read moresupervisor spent my transaction time chatting up her coworker like I didn't exist. I actually got my cash at the ATM. Why do I go to a place that has my and get treated like I'm interrupting these fools. CUSTOMER SERVICE IS DEAD. 11 am mon June 30 Walmart 35th Ave Bethany home. The thing about my whining is nothing will be done about this type of poor behavior. It makes me uncomfortable using the teller's when I know they don't give 2 rips about their job or the people they serve.

I was waiting in line before a lady came from the back and asked "What do you need?"…read more My wife's card info was stolen and we needed to get new cards. We told her this, and was rudely asked: "Repeat that." When I did, she told me to wait until the teller was done servicing the person in front of me; and she walked away. Funny, I thought that's why I was waiting in line. After the person in front of me was done, the teller took us to an office to deal with the situation. We were told that because we opened the account in Georgetown, we couldn't get new cards at the Belton location because the "numbers were different than the Georgetown numbers," and that "this is only a sister location." Why call it First Texas Bank if I can't do account maintenance here? Why was I treated so rudely? We opened the account in Georgetown many years ago and moved to the Belton/Temple area. The teller was very kind to us, and tried to work it out; but we got nowhere. Long story short, the bankers here are extremely rude for no apparent reason. Also, why would you call yourself a First Texas Bank if you have completely different standards, supervisors, Presidents/Vice Presidents than the other location that shares the same name? They have lost our business--not because of the inconvenience of having to drive to Georgetown to sort this out--but because of their absolutely unwarranted rude behavior. The Georgetown First Texas Bank is much better than this one, so it's very disappointing that they have to lose customers because of their "sister location."

Worst Bank ever…read more Close drive thru at 5pm on Friday's!! Who can bank like this? No virtual banker to help you I would never get a bank account here ever. This is a real definition of having bigger hours.

Ordered 600 in euros and when we went back to get them it was an$50 charge…read more Never told us that. Seems high for No work on their part.

Very difficult to deal with, electronically & in person !!!! Took out cash & no one even checked…read moremy ID?!?!?

Polite, helpful, and they will happily explain anything that has to do with online banking or any…read moreother service they offer. Just ask. I have been doing business with them now for 50+ years.